Jobs at Ge Healthcare in Indonesia, Jakarta Special Capital Region

Operational Leadership & Execution

• Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning.
• Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics.
• Maintain data integrity across systems (e.g., Support Central, Legacy platforms) for install base and service records.
• Drive productivity and cost-efficiency through process optimization and LEAN implementation.

Team & Process Management

• Lead and develop service operations teams, including technicians and support staff.
• Establish and monitor team goals aligned with Safety, Quality, Delivery, Cost, and People (SQDCP) metrics.
• Develop training plans to enhance workforce capability and ensure audit readiness.
• Collaborate with field engineers, commercial teams, and cross-functional stakeholders to resolve technical and process-related issues.

Customer & Field Support

• Act as a key interface between field teams and logistics partners to ensure timely parts delivery and service execution.
• Manage call center operations including service request intake, dispatch coordination, and escalation handling.
• Support warranty and contractual commitments through accurate entitlement verification and claims processing.

Compliance & Continuous Improvement

• Ensure adherence to Environmental, Health & Safety (EHS) standards and regulatory requirements.
• Identify and implement best practices to improve service quality and operational efficiency.
• Lead or support continuous improvement initiatives and change management efforts.

Qualifications:

• Bachelor’s degree with 3+ years of experience in service operations, supply chain, or production leadership; or High School diploma/GED with 15+ years of relevant experience.
• Proven leadership experience with the ability to manage teams and drive results.
• Strong analytical, planning, and decision-making skills.
• Proficiency in service systems and tools, with the ability to adapt to evolving technologies and processes.

Desired Characteristics:

• MBA or Master’s degree preferred.
• Experience in medical device service or manufacturing operations.
• Six Sigma Green Belt certification or equivalent process improvement experience.
• Strong interpersonal and communication skills across all organizational levels.
• Demonstrated ability to lead in a matrixed environment and manage ambiguity.
• Project management experience and a proactive approach to problem-solving.

Responsibilities:

• Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
• Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
• Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).
• Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background: Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities:

• Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
• Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
• Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).
• Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background: Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Providing clinical and technical presales and post-sales support MR lifecycle products – including options, upgrades and retrofit for existing GE MR install base.

• Driving GTM execution of MR lifecycle products in partnership with Service Account Managers and portfolio segment leader – assessing install base, identifying targeted sites, building configurations, and engaging customers to position the solution.

• Engaging with customer stakeholders to develop key opinion leaders and to drive upsell and cross sell opportunities from existing install base.

• Collaborating with customers on making publications with clinical applications and digital solutions, driving adoption and a growing community of users.

• Supporting the portfolio segment leader in delivering employee training for new lifecycle products and applications packages to drive incremental growth.

• Supporting marketing events, developing voice of customer related to lifecycle portfolio.

• Min 5 years of relevant experience, with an Associate or Bachelor’s degree, and/or certification in related technical/clinical field in either Medical Imaging / Radiology, Engineering / Biomedical Engineering, Radiation Safety, Medical Physics

• Demonstrated current basic understanding of MR radiology techniques and protocols.

• Have previously been in quota carrying-role or position.

• At least oneof the following core experiences:

  • Strong clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas, experience working in a hospital radiology department.

  • Significant commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios.

• Willingness to travel extensively within ASEAN, Korea and ANZ regions (initial focus to be on the Indonesia Market, and will be based out of Jakarta) to support customer presales / post sales activities, promotional events and

• Strong leadership skills (respected by peers and leadership for contributions to the business)

• Strong presentation skills (public speaking and lecture experience desired)

• Demonstrated ability to understand and present complex material in understandable terms.

• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.

• Team oriented, collaborative and flexible with the customer satisfaction mindset.

• Ability to multi-task effectively and manage multiple priorities at one time.

• Strong demonstrated clinical scanning skills in specific.

• Application skills within radiology / imaging department

• Capability to meet and deal with governmental institutions.

• Relationship building, Efficiency in team working.

Compliance

• Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE HealthCare Promotional Codes

• Adhere to all applicable GE and GE HealthCare compliance policies, codes and training requirements.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Quality Specific Goals

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law is broken.

• Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE HealthCare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Maintains all models specific to a modality in the assigned area

• Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.

• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.

• Acts to ensure satisfaction to primary customers.

• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

• Business growth: Assists in the growth and direction of business in his/her assigned area.

• Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.

• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent

• Minimum of 2-5 years field service experience in healthcare industry or equivalent

• Excellent problem-solving skills, able to think outside the box

• Strong sense of accountability and ownership over customer issues and other responsibilities

• Strong potential and willingness to learn new techniques

• Excellent customer service skills; able to deal tactfully and effectively with customers

• Excellent verbal and written communication skills in English.

• A good team player and can work seamlessly with cross-functional teams

• Willing to be located across Indonesia

Desired Characteristic

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand

• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

• Maintains a positive outlook at work. Handles criticism well and learns from it.

• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.

• Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Willing to be based in Northen Sumatera area.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Entire pre & post sales activity including (not limited to) customer presentations, clinical images review, Surgical C-Arm products demonstration, Pre & Post-sales application support.

• Maximize Sales, Orders, Margin, Market share, Customer satisfaction for the Surgery modality and business solutions for the assigned region

• Implement solid go to market strategies and clinical differentiation to secure market share and profitable business growth in association with the Product Marketing Leader

• Develop long-term customer relationships, KOL/Advocates, Show site management and customer satisfaction and drive growth in association with the Product Marketing Leader and clinical application specialists

• Create business plan for assigned accounts including opportunity development, competitive strategies and installed base targets.

• Organize product demonstrations, site visits and follow up.

• Provide support to account sales team on strategy and product offerings

• Lead and prepare the quote tender response and validate the tender documentation in collaboration with territory sales manager.

• Track market and provide accurate current and forecasts data using information tools available.

• Communicate market information effectively to/from the field including competitor data.

• Communicate effectively with members ofsales/marketing/service

• Work with Sales, Channel Partners and AKA Product Marketer to formulate marketing strategy drive market share and meet business targets.

• Ability to communicate merits of product capabilities effectively

• Generates, records, and maintains customer profiles, including key decision makers.

Desired Characteristics

• Minimum 8 years experience with a Master’s / Bachelor degree or higher with solid on Surgical C-Arms / OR Equipment / product sales/ Clinical / management or product marketing or related experience in Surgery.

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment

• Outstanding writing, presentation, commercial and communication skills.

• Strong leadership, collaboration skills and ability to thrive in a dynamic environment.

• Can-do attitude, flexible, intellectually curious, willing to work with cross-functional, global team

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to travel

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Achieve sales, orders and margin targets for GE Healthcare Ultrasound sales in the assigned territory. Conduct accurate monthly and quarterly forecast, achieve account penetration and complete territory coverage.
• Managing sales to or through partners and distributors, may include channel sales support and channel development duties.
• Develop and maintain a detailed understanding of GEHC Ultrasound products and business of the assigned areas, including customers’ key initiatives and priorities.
• Target, get access, builds relations, develop a business strategy and maximize business opportunities for GE Healthcare Ultrasound businesses, products & services within allocated territory. Represents 1GEHC and acts as a primary customer point of contact for Ultrasound in the allocated territory.
• Analyze market trends, competitions and accounts to develop a business plan and strategy that creates new business opportunities for all GE Healthcare Ultrasound products & services in the assigned territory. Provides on-going feedback to management, modalities, services and marketing.
• Providing leadership in market analysis anddevelopment/executionof strategies and action plans to drive sales in the assigned territory.
• In Cooperation with Segments and Marketing drive One GE Healthcare Ultrasound marketing events in assigned territory. Be aware of segmentation and targeting in HC, and apply relevant product benefits to each client’s segment.
• Influencing and leading all business partners for smooth collaboration in order to deliver solutions meeting customer expectation.
• Proactively build network with government bodies and Key Opinion Leaders as well as deep understanding of healthcare structure/players in assignedterritories/accounts.
• Coordinate indirect deals for multimodality projects and aim at maximizing share of direct deals within assigned territory.
• Develop & maintain a high level of customer satisfaction through consistent high quality interactions with customer management, and development of long-term customer relationships.
• Follow GE policies, procedures and Operating Mechanism. Proactively participates in company initiatives depending on organizational needs and as directed by management. Ensure knowledge of and compliance of integrity and company policies.

Required Qualifications

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
• A minimum of 5 years’ experience in the Healthcare industry and/or commercial & channel sales
• Willingness to travel
• Demonstrates ability to analyze customer data and develop financially sound sales solutions
• Experience understanding customer needs and business drivers and using this knowledge to develop account plans and strategies (knowledge of the existing account areas/channels would be advantageous).
• Robust interpersonal skills, with demonstrated ability to work independently as well as with a team
• Excellent verbal and written communication skills
• Strong presentation, negotiation and closing skills
• Outstanding influencing, interpersonal and networking skills to drive collaborative culture at all levels
• Self-starter, able to manage time and organize and prioritize workload

Desired Characteristics

• Proven account management and project planning skills
• Direct or indirect management experience, preferably in a large company with a matrixed environment
• Fluent in English
• Healthcare equipment sales experience
• Preferred to have experience for medical equipment/ultrasound sales within assigned territory. Strong understanding of the market and buying groups
• Knowledge/experience with GE Healthcare product portfolio

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.