Customer Service Engineer jobs at Ge Healthcare in India, Gurugram
GE HealthCare Regional Service Sales Manager - North & India, Haryana, Gurugram
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Roles and Responsibilities
Understand and execute all contractual ad-hoc pricing agreements with customers, including establishing and delivering pricing for specific requests.
Develop pricing strategies aligned with contractual terms and business needs, incorporating inputs from Product Management, Supply Chain, Sourcing, and Sales.
Manage pricing processes and metrics across all product lines, and drive process improvements in collaboration with customers and internal functions.
Provide lifecycle solutions to customers through Options & Upgrades.
Work closely with large cross-functional teams to ensure pricing and service alignment.
Typically functions as a first-line manager of professionals or a second-line manager of a professional department, contributing to strategy and policy development.
Possess in-depth knowledge of best practices and market dynamics, with awareness of competition and differentiating factors.
Apply judgment and technical expertise to solve moderately complex problems, analyze data, and recommend solutions using internal and limited external sources.
Act as a resource for less experienced colleagues, lead small projects with moderate risk, and communicate complex or sensitive information effectively.
Develop persuasion and consensus-building skills to influence stakeholders within the field.
Bachelor’s degree in Business Management from an accredited university or college.
Minimum of 10 years of work experience, preferably in Services and Contract Pricing.
Significant experience in managing service contracts, pricing strategies, and customer agreements.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs. Established project management skills.
Inclusion and Diversity
Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you would expect from an organization with global strength and scale, and you will be surrounded by career opportunities in a culture that fosters care, collaboration and support.
These jobs might be a good fit
GE HealthCare Customer Service Engineer India, Haryana, Gurugram
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Roles and Responsibilities
- All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining & generator diagnostics. Able to make Engineering decisions
- Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills
- Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area
- Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters
- Requires good interpersonal skills and to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others
- B.E in Bio-medical/Electrical/Electronics/Mechanical
- The role requires 1+year of experience in Field Services & Customer Service Management
- Extensive knowledge of PET Tracer/Cyclotron
- Strong oral and written communication skills
- Ability to document, plan, market, and execute programs
Inclusion and Diversity
Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support
These jobs might be a good fit
GE HealthCare Customer Service Specialist India, Haryana, Gurugram
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The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Roles and Responsibilities
Technical: Maintaining all modelsspecific to Multi-Modality ImagingEquipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifunctional rooms
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
Incumbent will be based out of Gurgaon.
Bachelors/ Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 8+ years of experience in servicing medical equipment's like CT, PET CT, MRI and Nuclear Medicine
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
Strong oral and written communication skills. Ability to document, plan, market, and execute programs
Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
Sought by others for guidance and advice. Proficiency in English.
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation. Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Inclusion and Diversity
Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
These jobs might be a good fit
Share
Roles and Responsibilities
Understand and execute all contractual ad-hoc pricing agreements with customers, including establishing and delivering pricing for specific requests.
Develop pricing strategies aligned with contractual terms and business needs, incorporating inputs from Product Management, Supply Chain, Sourcing, and Sales.
Manage pricing processes and metrics across all product lines, and drive process improvements in collaboration with customers and internal functions.
Provide lifecycle solutions to customers through Options & Upgrades.
Work closely with large cross-functional teams to ensure pricing and service alignment.
Typically functions as a first-line manager of professionals or a second-line manager of a professional department, contributing to strategy and policy development.
Possess in-depth knowledge of best practices and market dynamics, with awareness of competition and differentiating factors.
Apply judgment and technical expertise to solve moderately complex problems, analyze data, and recommend solutions using internal and limited external sources.
Act as a resource for less experienced colleagues, lead small projects with moderate risk, and communicate complex or sensitive information effectively.
Develop persuasion and consensus-building skills to influence stakeholders within the field.
Bachelor’s degree in Business Management from an accredited university or college.
Minimum of 10 years of work experience, preferably in Services and Contract Pricing.
Significant experience in managing service contracts, pricing strategies, and customer agreements.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs. Established project management skills.
Inclusion and Diversity
Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you would expect from an organization with global strength and scale, and you will be surrounded by career opportunities in a culture that fosters care, collaboration and support.
These jobs might be a good fit
