Staff Dev Qa Engineer jobs at Fortinet

As an SLED Sales Engineer, you will:

• Pre-sales: Assist in qualifying sales leads from a technical standpoint, understanding customer requirements, and providing relevant technical information
• Sales calls: Serve as the primary technical resource during sales calls, addressing customer inquiries, educating them about features, specifications, and functionality, as well as integration possibilities
• Demonstrate proficiency in networking applications and solutions, highlighting the value proposition of Fortinet products and services
• Post-sales: Act as the main technical contact for assigned accounts, actively engaging with the technical support team and engineering to promptly address and resolve customer's technical issues
• Provide post-sales training and ongoing assistance to customers, ensuring they can effectively utilize Fortinet solutions
• Travel throughout the territory to support the needs of the business.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 – 8 year’s experience in technical/pre-sales support as a sales or systems engineer
• 5 – 7 year’s experience in LAN/WAN/Internet services administration, showcasing a comprehensive understanding of networking technologies
• Strong knowledge of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES technologies and protocols
• Experienced sales professional with a deep understanding of the technology business sector
• Familiarity with encryption and authentication technologies
• Strong presentation skills, enabling effective communication with diverse audiences

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $201,000 - $223,300 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

As an SLED Sales Engineer, you will:

• Pre-sales: Assist in qualifying sales leads from a technical standpoint, understanding customer requirements, and providing relevant technical information
• Sales calls: Serve as the primary technical resource during sales calls, addressing customer inquiries, educating them about features, specifications, and functionality, as well as integration possibilities
• Demonstrate proficiency in networking applications and solutions, highlighting the value proposition of Fortinet products and services
• Post-sales: Act as the main technical contact for assigned accounts, actively engaging with the technical support team and engineering to promptly address and resolve customer's technical issues
• Provide post-sales training and ongoing assistance to customers, ensuring they can effectively utilize Fortinet solutions
• Travel throughout the territory to support the needs of the business.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 – 8 year’s experience in technical/pre-sales support as a sales or systems engineer
• 5 – 7 year’s experience in LAN/WAN/Internet services administration, showcasing a comprehensive understanding of networking technologies
• Strong knowledge of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES technologies and protocols
• Experienced sales professional with a deep understanding of the technology business sector
• Familiarity with encryption and authentication technologies
• Strong presentation skills, enabling effective communication with diverse audiences

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Job Responsibilities:

• Design, develop, and maintain distributed Java applications and services deployed across multi-node clusters.
• Architect systems for horizontal scalability, high availability, and fault tolerance.
• Lead design and implementation efforts involving data partitioning, replication, consensus algorithms, and leader election.
• Develop and maintain core software components across current and next-generation networking products; proactively own bug fixing and system reliability.
• Profile, optimize, and tune JVM-based applications for performance and resource efficiency.
• Collaborate closely with DevOps and QA teams to ensure high-quality software delivery in CI/CD environments.
• Participate in code reviews, technical design discussions, and performance diagnostics.
• Continuously evaluate and adopt new technologies and frameworks to enhance distributed system capabilities.
• Provide mentorship and technical leadership to mid-level and senior engineers.

Job Requirements:

• 8+ years of hands-on software engineering experience with a strong foundation in computer science (algorithms, concurrency, distributed computing).
• Deep expertise in Java, including multithreading, network programming, object-oriented design, and JVM internals.
• Proven experience in building and scaling clustered Java applications in production environments.
• Solid understanding of distributed systems principles (CAP theorem, consistency models, data replication, fault tolerance).
• Proficiency with gRPC, Protocol Buffers, and/or reactive programming models.
• Strong knowledge of Linux internals: kernel, system libraries, shell scripting, and system utilities.
• Deep understanding of Layer 2/3 networking protocols and related technologies (Firewall, VLAN, SSL/TLS, IPSec, TCP/IP).
• Strong experience in code profiling, debugging, and performance optimization.
• Experience with relational or column-oriented databases, schema design, and query performance tuning.
• Hands-on experience with Redis, including its use for caching, data partitioning, pub/sub messaging, and persistence in distributed environments.
• Familiarity with DevOps principles and Continuous Delivery best practices.
• Ability to work effectively in a fast-paced, agile development environment.

Educational Requirements:

• B.S. in Computer Science or related field. M.S. is preferred.

For US:

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

For Canada:

The Canada base salary range for this full-time position is expected to be between $140,000 - $171,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.

Responsibilities

• Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
• Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
• Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
• Recommend configuration changes or upgrades based on technical assessments and best practices.
• Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
• Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
• Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
• Participate in the weekend/holiday on-call rotation.
• Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

Required Skills & Experience

• Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
• Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
• Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
• Linux/Unix system administration experience, including CLI-based troubleshooting.
• Working knowledge of Windows systems and AD/LDAP integration.
• Experience with virtualization platforms and cloud-based deployments is a plus.
• Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.
• Hands-on experience with FortiNAC or similar NAC products is a plus.
• Scripting or automation experience (e.g., Python, Bash) is a plus.
• Excellent communication and customer service skills.
• Fluency in both spoken and written English.
• Proficiency in Spanish is a strong plus.

Qualifications

• Bachelor’s degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).
• Minimum 5 years of technical support, network engineering, or security operations experience.

• Pre-sales - assist in qualifying sales leads from a technical standpoint.
• Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
• Provide assistance to identified customers with post-sales training.

Required Skills:

• 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
• 5 - 8 years experience in LAN/WAN/Internet services administration
• Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Strong presentation skills

• Bachelors Degree or equivalent experience. Graduate degree preferred.

Responsibilities

• Partner with product, engineering, finance, sales, and customer success teams to model and forecast product workloads, define metrics, and build tools for planning.
• Design experiments and studies to reduce uncertainty in workload forecasts and optimize product/revenue flows.
• Analyze data to address business questions, generate insights using statistical methods, and present findings to stakeholders.
• Architect data models, pipelines, and applications to support workload data, finance and infrastructure teams.
• Develop and productionize metrics and dashboards for system availability, reliability, and performance.
• Conduct root cause and causal inference analyses of availability issues, recommending remediations.
• Shape data science areas like segmentation, recommendation systems, forecasting, and cost prediction.
• Analyze product usage to identify growth drivers and improvement opportunities.
• Manage stakeholders, define project OKRs, and communicate results effectively.
• Mentor team members and champion evidence-based decision-making with self-service data products.
• Represent data science across the organization and at conferences.

Minimum Requirements

• Bachelor’s or higher in a quantitative field (e.g., Statistics, Math, Computer Science, Engineering).
• 8 -10+ years in analytics driving business decisions (e.g., product/marketing analytics, business intelligence).
• Proven ability to work independently and engage stakeholders proactively.
• Expertise in SQL, large datasets (e.g., Hadoop), statistical analysis, and techniques like regression.
• Experience with optimized data formats for analytics, such as Parquet, and potentially Apache Iceberg.
• Expertise in defining schemas, managing metadata, and crawling data sources.
• Proficiency in writing complex SQL queries to analyze data stored in S3-based data lakes.
• Integrate dbt with orchestration tools like Apache Airflow to automate, schedule, and monitor data pipelines that feed machine learning models.
• Proficiency in Python and strong communication skills.

Ideal: 7+ years in data science/ML in high-growth tech; expertise in system reliability metrics, data pipelines (e.g., Airflow, Spark); familiarity with product analytics; strong coding (e.g., Python) and cross-functional collaboration skills; BS/MS/Ph.D. in quantitative field.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Key Responsibilities:

• Linux System Administration : Manage, secure, and optimize Linux-based environments.
• CI/CD Pipelines : Build and maintain automation pipelines using tools such as Jenkins and GitLab CI.
• Infrastructure as Code : Implement and manage systems using Ansible and Terraform.
• Containers & Orchestration : Deploy and manage containerized applications using Docker and Kubernetes.
• Virtualization : Manage and maintain VMware environments including ESXi hosts, vCenter, and virtual machines
• Storage Management : Configure and manage storage systems (SAN/NAS), including performance tuning and capacity planning.
• Network & Compute Architecture : Understand, troubleshoot, and optimize compute, storage, and networking layers.
• Firewall Administration : Manage firewall rules and configurations (preferably FortiGate ).
• Physical Infrastructure :
  • Rack and cable servers, switches, and other hardware in the data center.
  • Maintain and organize physical infrastructure documentation.
  • Ensure proper cooling, power, and labeling of equipment.
• Monitoring & Security :
  • Implement and manage system monitoring tools.
  • Enforce security best practices: secrets management, vulnerability scanning, and access policies.
• Documentation : Maintain detailed, up-to-date documentation on systems, configurations, and procedures.

Required Qualifications:

• Proven experience in software development and the implementation of CI/CD pipelines within industrial environments.
• Deep understanding of Unix/Linux system internals, administration, and troubleshooting.
• Strong knowledge of networking concepts including TCP/IP, routing, topologies, and hardware.
• Experienced in managing storage systems (SAN/NAS) and database platforms.
• Proficient in Linux system administration and shell scripting.
• Hands-on experience with CI/CD tools such as Jenkins and GitLab CI.
• Skilled in containerization and orchestration tools, including Docker and Kubernetes.
• Practical knowledge of configuration management and infrastructure-as-code tools like Ansible and Terraform.
• Proficient in Python or other scripting languages for automation and tooling.
• Familiar with Git and standard version control workflows.
• Prior experience administering OpenStack and VMware environments.
• Hands-on experience with physical infrastructure tasks, including racking and stacking servers and network equipment.
• Familiarity with FortiGate or similar firewall technologies (FortiGate preferred).
• Solid understanding of DevOps security and compliance best practices.

Preferred Qualifications:

• Jenkins and GitLab administrative experience.
• VMware or OpenStack or Kubernetes certifications (e.g., VCP, COA) are a plus.
• Experience with physical and virtual infrastructure monitoring (e.g., Prometheus, Zabbix).
• Experience with hybrid environments (on-prem + cloud).
• Familiarity with backup and disaster recovery solutions.
• Familiarity with monitoring tools (e.g., Prometheus, Grafana).
• Exposure to AI/ML tools, frameworks, or infrastructure is a plus

Soft Skills:

• Strong problem-solving and troubleshooting skills.
• Effective communication and team collaboration.
• Detail-oriented with a proactive approach to infrastructure reliability and scalability.
• Comfortable working in both cloud and on-prem environments.
• A mindset for automation, scalability, and performance optimization
• Ability to work independently and manage multiple priorities.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.