Cloudops Engineer Modern Infrastructure & Ai-driven Development - Banqiao jobs at Fortinet in Taiwan, New Taipei

As an Anti-Virus Research Scientist/Engineer, you will:

• Perform virus/malware replication and analysis.
• Analyze customers’ inquiries and submissions of virus/malware.
• Develop virus/malware detection algorithms in proprietary description language.
• Write descriptions of virus/malware for publication on Fortinet’s website.
• Develop programs/scripts for virus/malware analysis and replication.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Bachelor of Science Degree in Computer Science or Electrical/Computer Engineering.
• Experience and understanding of software programming (C/C++).
• Experience and understanding of Intel x86 assembly language is an asset.
• Experience with scripting languages (Python, Perl, JavaScript, VBS, Linux Shell) is an asset.
• Fast learner with a good attitude and team player spirit.
• Proven analytical and problem solving skills.
• Proficient in verbal and written English language.

Our team develops and supports the infrastructure layers spanning our cloud accounts, network/connectivity, workload management, observability, and storage services. We build tooling to perform automated operations in order to scale the Lacework infrastructure and service. To be successful you will design, define, develop, deploy and operate internal tooling, APIs, and frameworks which streamline our workflows and automate our infrastructure.

As a Site Reliability Engineer, you will:

• Automate as much as reasonable to significantly improve operational efficiency of the Lacework platform.
• Design, build and improve our infrastructure to enhance service scalability, resiliency, and efficiency across the company.
• Identify mission-critical problems and solve them via automation, tooling, communication, and informed design.
• Build and improve monitoring and instrumentation to predict future scalability or failure risks and solve them before they manifest into customer-facing issues.
• Facilitate company-wide visibility into key metrics, SLAs, and milestones so that scale and resiliency are a part of every conversation.
• Develop best practices alongside engineering/operations teams to improve the scalability and reliability of internal processes.
• Participate in an on-call rotation.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 3 years of Devops/SRE experience with production systems (depending on level).
• Strong development and automation skills.
• Extensive experience with Infrastructure as Code (Terraform, etc.), as well as supporting tooling (Atlantis, ArgoCD, etc.)
• Extensive experience with Kubernetes and supporting tooling (Helm, operators, etc.).
• Extensive experience with a variety of cloud managed services and providers
  • AWS: EKS, EC2, S3, RDS, Secrets Manager, etc.
• Experience building production quality cloud infrastructure that enables reliable and rapid deployment of microservices with effective monitoring and built in high availability and/or fault tolerance.
• Strong passion for using automation to create simple repeatable dev and ops patterns that ensures a stable, reliable experience for customers.
• Strong cross-team communication skills.
• Experience with the building blocks of large-scale systems including load balancing, distributed/cloud computing, containers, instrumentation, and monitoring.
• Knowledge of cloud networking, including VPC configuration and cross-cloud connectivity.
• Familiarity with one or more programming languages (Python, Golang, etc.).

Preferred Qualifications:

• Experience with monitoring and observability systems and tools (Prometheus, Grafana, New Relic, DataDog, etc.).
• Believe everything should be "as code".
• Experience with Java application servers and JVM configuration.

As a Business Development Manager, you will:

• Develop and manage internal sales relationships, as well as be a key point of contact for SecOps opportunities with the end customer.
• Build and implement account / marketing plans for account penetration.
• Generate a sales pipeline, qualify opportunities, and accurately forecast pipeline.
• Achievement of agreed quarterly sales goals.
• Channel effectiveness: Adept at working/developing opportunities with ecosystem partners.
• Excellent communicator, including the ability to make engaging and effective presentations to an executive audience.
• Effective in a collaborative environment, particularly interacting with product and business professionals.
• Collaborate with Regional Sales Managers and Regional Systems Engineers ensuring customers understand how to deliver value to their customers and partners.
• Establish yourself as a trusted advisor to prospects and customers working with the Field Sales and Engineering teams.
• Deliver outstanding service and problem resolution to Fortinet customers.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Fully qualified, experienced sales professional that is forward thinking and has an expert understanding of the technology business sector.
• Exceptional business and financial acumen with a demonstrated ability to understand both short-term and long-term financial impact of business decisions.
• Previous experience designing business plans and market strategies.
• Proven ability with solution selling with a hunter mentality.
• A proven track record of quota achievement and demonstrated career stability.
• A self-motivated, independent thinker that can move deals through the selling cycle.
• Competitive, Self-starter, Hunter-type mentality.
• Previous experience in network security. Knowledgeable in the following technologies EDR, NDR, NAC, SOAR, SIEM.
• Strong analytical, communication and presentation skills to evaluate complex problems to find a systematic approach to gain a quick resolution.
• Ability to work independently with little direction – travel will be required in territory.

As a member of the FortiNAC TAC team based in Taipei, you will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments. You will provide technical support to global customers, ensuring timely and effective resolution of issues across different time zones.

As a Cybersecurity Support Engineer, you will:

• Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
• Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
• Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
• Recommend configuration changes or upgrades based on technical assessments and best practices.
• Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
• Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
• Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
• Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
• Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
• Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
• Linux/Unix system administration experience, including CLI-based troubleshooting.
• Working knowledge of Windows systems and AD/LDAP integration.
• Experience with virtualization platforms and cloud-based deployments is a plus.
• Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.
• Hands-on experience with FortiNAC or similar NAC products is a plus.
• Scripting or automation experience (e.g., Python, Bash) is a plus.
• Excellent communication and customer service skills.
• Fluency in both spoken and written English.
• Bachelor’s degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).
• Minimum of 3 to 5 years of hands-on experience in technical support, network engineering, or security operations, preferably in customer-facing roles.

As a Firmware Engineer, you will:

• Design and implement advanced CI/CD pipelines for firmware development.
• Create build systems that support multiple hardware platforms and configurations.
• Develop automated testing frameworks including unit, integration, and regression testing.
• Integrate AI-assisted tools into the development and testing workflow.
• Establish methodologies for quality assurance and firmware validation.
• Standardize firmware build processes across LinksysWRT, prplWrt, and potentially RDK platforms.
• Collaborate with hardware teams to ensure seamless integration across platforms.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field
• 8+ years of experience in embedded firmware development
• Strong experience with embedded Linux build systems (OpenWrt/BuildRoot/Yocto)
• Expertise in CI/CD pipeline design and implementation for embedded systems
• Proficiency in scripting languages (Python, Bash, etc.) for build automation
• Experience with test automation frameworks for embedded systems
• Understanding of device tree concepts and hardware abstraction layers
• Solid knowledge of open source license tracking, compliance, and management
• Experience with prplWrt build systems and integration methodologies
• Familiarity with RDK build environments
• Knowledge of containerization and virtualization for test environments
• Experience integrating AI tools into firmware development workflows
• Understanding of embedded system security testing
• Expertise in scalable testing solutions for multiple hardware variants
• Experience with performance benchmarking and optimization techniques
• Ability to implement open source component tracking and license compliance in build systems

As a Principal Software Development Engineer, you will:

• Troubleshoot complex, system-level, multi-component issues that across multiple layers from kernel to application.
• Provide system-level optimizations and improvements in the OS to meet the evolving business requirements.
• Collaborate with our hardware team to support the delivery of our new platform.
• Maintain the existing software components, OS related.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• B.S./M.S. with 8+ years of relevant experience.
• Hands-on experience with the Linux kernel, debugging, development, performance tuning, etc.
• Detailed knowledge of Linux kernel, scheduling, VFS, memory management, I/O, etc.
• Detailed knowledge of Linux network internals, TCP/IP, netfilter, network driver, etc.
• Good knowledge of processor architecture, x86, arm, etc.
• Programming skills in C/bash/python/go.
• Experience with virtualization/container/cloud technologies is preferred.
• Strong communication skills and ability to work with cross-function teams.
• Enthusiasm for system-level techniques.

We need this CloudOps Engineer to bring fresh perspectives and modern cloud-native approaches to our embedded firmware infrastructure. This role will focus on building scalable cloud infrastructure for our OpenWrt-based firmware development pipeline, leveraging cutting-edge tools and AI-assisted development practices.

As a CloudOps Engineer, you will:

• Design and implement cloud-native CI/CD pipelines for embedded firmware using AWS services (ECS, Lambda, CodeBuild, CodePipeline).
• Build Infrastructure as Code using Terraform and Ansible for scalable firmware build environments
• Deploy and manage Kubernetes clusters for containerized build and test environments
• Integrate modern AI development tools (Devin.ai, Windsurf, Cursor) into development workflows
• Create automated testing infrastructure for multi-platform firmware validation
• Implement monitoring and observability solutions for firmware build processes
• Collaborate with firmware teams to optimize cloud-based development workflows
• Research and evaluate emerging cloud technologies for embedded development use cases

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Bachelor's degree in Computer Science, Software Engineering, or related field (recent graduates welcome)
• Strong foundation in cloud platforms, preferably AWS (certifications a plus)
• Experience with Infrastructure as Code tools (Terraform, CloudFormation, or Ansible)
• Knowledge of containerization and orchestration (Docker, Kubernetes)
• Proficiency in scripting languages (Python, Bash, Go)
• Understanding of CI/CD principles and modern DevOps practices
• Familiarity with Git workflows and version control best practices
• Enthusiasm for AI-assisted development tools and emerging technologies
• Experience with AI coding assistants (GitHub Copilot, Cursor, Windsurf, or similar)
• Knowledge of embedded systems build processes (even if academic)
• Understanding of Linux systems and build environments
• Familiarity with monitoring tools (Prometheus, Grafana, CloudWatch)
• Experience with serverless architectures and event-driven systems
• Knowledge of security best practices in cloud environments
• Interest in open source software development and licensing