Jobs at Fortinet in Italy

This role requires to be in the office (at customer site) 4 days/week.

Responsibilities

- Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.

- Resolves and/or escalates technical issues in a timely fashion

- Delivers general knowledge transfer to client staff.

Job Requirements:

- 7+ years of experience in LAN/WAN/Network Security Products.

- Experience with designing and implementing FortiGate solutions (design and implementation) or major 3rd party security solutions.

- Experience in complex routing and WAN environments where BGP, OSFP is a requirement.

- Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.

- Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability)

- Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).

- Excellent communication and technical documentation skills.

- University Degree in technical or management discipline and/or equivalent extensive work-related experience.

Major Account Manager – Public Sector (Defense)

You would act as the key Account Manager for, supporting strategic growth in

As a
Major Account Manager – Public Sector (Defense), you will:

• Manage and drive indirect sales engagements within the Defense vertical

• Create and implement strategic account plans focused on enterprise-wide deployments of Fortinet products and services

• Develop executive relationships and influencers and leverage these during the sales process

• Coordinate with internal teams to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work

• Negotiate terms of business with clients to achieve win/win results and build strong ongoing relationships

• Generate "sell to" and "sell through" business opportunities and manage the sales process through to closure

• Achieve agreed quarterly sales goals

• Generate a sales pipeline, qualify opportunities, and accurately forecast pipeline

• Proven ability to sell solutions via MSSP

• A track record of quota achievement and demonstrated career stability

• Experience in closing large deals within MSSPs

• Strong conceptual account management skills (horizontal and vertical)

• Open-minded and self-driven, with a customer-first mindset and focus on long-term relationships

• Excellent presentation skills to executives and individual contributors

• Strong written and verbal communication skills

• Independent thinker who can move deals through the selling cycle

• Minimum 10 years in Sales, including 5 years in cybersecurity

• Minimum 8 years of sell-through experience for an IT vendor in the MSSP vertical

•Defense sector experiencewith established relationships with key stakeholders and system integrators • Ability to manage complex account planning and long sales cycles

• Willingness to travel occasionally, with most clients based in Rome

Systems Engineer - Central Public Administration

As a, you will:

• Lead all technical aspects of the sales cycle, including responding to RFIs, RFPs, and RFQs.
• Manage and coordinate Proof of Concept (PoC) activities, working collaboratively with internal teams, partners, and customers.
• Serve as the primary technical point of contact for customers and partners, working closely with your sales counterpart to drive successful outcomes.
• Understand customer requirements deeply—both expressed and unspoken—and craft solutions that differentiate Fortinet in competitive environments.• Maintain up-to-date knowledge of Fortinet products and solutions, as well as the competitive landscape and emerging threats.
• Effectively manage multiple projects and priorities while delivering a consistently positive customer experience.
• Ensure accurate and timely documentation of customer and opportunity data in Salesforce.

• Strong technical aptitude in cybersecurity technologies such as encryption, authentication, network security, intrusion detection, anti-virus, and networking fundamentals (routing, switching, LAN/WAN).
• Experience in a pre-sales engineering role, managing the full technical sales lifecycle.
• Excellent problem-solving skills and the ability to demonstrate how you have contributed to key wins.
• Strong interpersonal and communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders.
• Knowledge of industry certifications such as CISSP is a plus.

Role Overview:

You will act as the key Account Manager for enterprise clients across Northern Italy, with a focus on strategic growth, customer success, and long-term partnerships.

As a Named Account Manager, you will:

• Drive new business pitches, onboard new clients effectively, and grow existing customer relationships
• Build and execute strategic account and business plans for current clients and new business opportunities
• Serve as the primary interface between customers and internal divisions across Fortinet
• Develop strong relationships with customer contacts up to Executive C-level to understand business imperatives and IT drivers
• Articulate Fortinet’s value proposition through a consultative selling approach
• Strategically orchestrate internal resources to maximize sales volume
• Conduct quarterly business reviews with clients to ensure ROI from Fortinet solutions
• Maintain up-to-date knowledge of Fortinet's product roadmap to help customers plan and reduce risk

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• At least 3 years of sales experience with a proven track record in enterprise selling
• Experience managing full sales cycles including prospecting, presenting, negotiating, and closing
• Background in cybersecurity or a closely related technology space (Network, Cloud, SaaS)
• Demonstrated industry knowledge or a point of view on cybersecurity
• A proactive, goal-driven mindset with resilience and independence
• Skilled in strategic thinking, cross-selling, upselling, and maintaining long-term client relationships
• Based in Milan or Northern Italy, with flexibility to travel across the region as needed

Responsibilities:

• Take a proactive, Customer Success driven approach to customer’s evolving service needs, maximising value and driving adoption.
• Consult with the customer to understand their business priorities with regard to their Fortinet investment; and use this knowledge to drive construction of a Success Plan for their Advanced Support engagement.
• Drive the overall success journey for their assigned Advanced Support customers; tracking progress against the agreed Success Plan, and revise the plan to accommodate changing business requirements as required.
• Ensure that proactive deliverables of Fortinet’s Advanced Support programs are built into the success plan, aligned to their priorities and project timescales.
• Act as the customer’s trusted advisor and single point of contact for Services and Support; facilitating conference calls, meetings and engaging appropriate resources to assist in issue resolution and proactive service delivery.
• Ensure that Advanced Support delivery across the customer’s organization meets or exceeds operational KPI’s.
• Lead the services delivery team engagement towards the customer, Fortinet sales teams and any other internal or external stakeholders.
• Build executive/senior relationships within customer and understand the customer’s business practices/procedures, business drivers and corporate culture.
• Maintain a detailed understanding of Fortinet support and service capabilities and constraints.
• Address any customer satisfaction issues across the customer’s organization and follow up.
• Produce weekly and quarterly reports including service performance and hardware/software lifecycle management.
• Deliver Quarterly Service Reviews, providing insights regarding service utilisation to date; highlighting trends and making resulting recommendations to assist in forward planning.
• Manage technical and service escalations by hosting calls, facilitating actions and producing customer facing and internal executive updates.
• Negotiate, document and communicate a governance structure for each customer, ensuring all parties (customer, partner, Fortinet) understand roles and responsibilities within the customer relationship.
• Engage with respective account teams to ensure delivery alignment with sales strategy and to continually provide valuable insights that create additional revenue generating opportunities, including successful contract renewal.
• Drive continual process improvements to maximize both customer satisfaction and employee effectiveness.

Skills & Experience:

• Evidence of previous Service Delivery and/or Customer Success experience, ideally in a technology or SaaS environment.
• Service DNA – understanding what constitutes service excellence and identifying areas for improvement on a daily basis.
• Adept in understanding technical concepts and translating into business-focused, value-centric language.
• Consultative in building and driving customer relationships, soliciting trust and gaining commitments to ratify Success Plans.
• Task Management – able to manage conflicting priorities and organize workload efficiently.
• Execution Focused - capable of taking swift action and monitoring progress, to meet agreed success criteria and deadlines.
• Analytical Ability – effectiveness in analysing situations and identifying key issues.
• Proactivity – taking responsibility for making things happen, and being accountable for outcomes.
• Teamwork – collaborating with others and promoting a collaborative spirit; leading by example across virtual teams to ensure desired customer outcomes.
• Adaptability – maintain performance under pressure to ensure effective decision making.
• Influencing – using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties.
• Communications – communicating clearly, succinctly and effectively.
• Technical knowledge (desired but not essential) - High-level telecommunications, cybersecurity and/or internetworking experience.
• ITIL Foundation certification (desired but not essential).
• Bachelor’s Degree or equivalent level of education.

As a Systems Engineer – Large Enterprise, you will:

• Guide all technical aspects of the customer engagement process, from responding to RFIs to managing RFPs/RFQs and coordinating Proof of Concept activities with both internal and partner teams
• Interpret and translate customer technical requirements, using insight to build solutions that effectively address their needs and stand out from competing alternatives
• Serve as the primary technical contact for customer and partner engagements, working closely with the associated sales team member
• Maintain up-to-date knowledge of Fortinet products and solutions, along with a thorough understanding of the evolving cybersecurity landscape and how our offerings provide lasting protection
• Communicate the value of Fortinet’s solutions clearly and confidently, using methods such as remote or in-person presentations, whiteboarding, technical documentation, and solution discussions
• Efficiently manage multiple engagements while delivering a positive and responsive experience to our customers
• Accurately maintain technical details and activity records in our CRM (Salesforce) for customer and prospect accounts

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
• A strong understanding of cybersecurity technologies such as encryption and authentication, with knowledge of network security, intrusion prevention, malware protection, routing, switching, LAN and WAN being a plus
• Experience in a pre-sales engineering role, where you were responsible for managing the technical components of deals from initial engagement through to technical closure
• An ability to address challenges and identify solutions that contribute to successful business outcomes
• Effective communication skills, especially in translating complex technical topics for diverse audiences across internal and external stakeholders
• Familiarity with technologies and protocols such as RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• CISSP certification is a plus

As a Regional Account Manager, you will:

• Develop and execute strategic account plans to achieve and exceed sales targets
• Drive the adoption of Fortinet’s products and services across assigned public sector accounts, supporting long-term customer success
• Build and maintain executive-level relationships with key decision-makers, influencers, and strategic partners within public administration
• Coordinate internal teams to deliver customer-focused proposals, RFI/RFP responses, and statements of work
• Promote cybersecurity awareness and best practices in alignment with Italian and European regulations
• Serve as the lead contact responsible for the flow of information to and from executive management
• Maximize Fortinet’s opportunity while delivering value-added solutions to assigned public sector customers
• Maintain an accurate and consistent pipeline and sales forecast
• Collaborate with internal stakeholders including partner channel managers, technical sales engineers, and consulting professionals
• Travel within the assigned territory as required to support business opportunities

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Proven experience in technology sales, ideally within the cybersecurity or networking sectors
• Demonstrated success in selling solutions to public administration customers, including education, healthcare, or local government entities
• Strong knowledge of IT security technologies such as firewalls, VPNs, antivirus, IDS/IPS solutions
• A track record of consistent quota achievement and career stability
• Excellent presentation, negotiation, and communication skills, with the ability to engage both technical and non-technical audiences
• A goal-oriented mindset with strong business acumen and leadership capabilities
• Based in Centre-South Italy, ideally Rome, with flexibility to travel across the region