Technical Customer Success Manager jobs at Fortinet in India, Pune

At Fortinet you will

• Learn and demonstrate a fundamental understanding of Fortinet’s technology in order to articulate our value proposition to decision-makers.
• Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions.
• Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts.
• Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency.
• Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services
• Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts.
• Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required.
• Drive quarterly business reviews with customer to ensure value from Fortinet investment.
• Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.

Apply if you

• Have a proven track record of enterprise sales experience in hi-tech industry (preferably Cybersecurity and Networking) developing strategic customer relationships.
• Possess a consistent track record of quota (over) achievement and demonstrated both career stability and growth.
• Are a highly motivated self-starter with a competitive personality, strong attention to detail, and a hunger to win.
• Have exceptional communication skills, both oral and written, coupled with excellent listening skills.

What you can expect from us

• Excellent training and development opportunities, providing you with all the tools you need to be successful.
• An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone’s thoughts and opinions.
• The opportunity to be part of an innovative, collaborative and winning team.
• A market competitive salary package, including stock awards, and opportunity to over-achieve.

Key Responsibilities:

• To provide direct technical support via the phone, chat and web based systems to our customers and partners though-out the EMEA Region.
• Analysis and technical investigation of reported problems involving all Fortinet products
• Provide technical solutions to address customer issues
• Problem investigation through analysis of packet captures and debug traces
• Reproduction of complex customer environments on lab equipment
• Follow-up with R&D departments to resolve product issues
• Manage technical cases, escalate, and control the right expectation until the closure of the cases
• Creation of technical documentation and bulletins to improve internal and external knowledge base
• Take initiatives and ownership of the problem to drive for results
• Develop core competency on Fortinet’s product line and technologies

Skills and Attributes Requirements:

• Proficient understanding of data networking protocols, particularly TCP/IP, routing, and switching.
• Deep knowledge of endpoint security technologies, including antivirus, firewalls, and threat intelligence.
• Ability to effectively troubleshoot Windows, macOS, and Linux operating systems.
• Hands-on experience with VMware and/or other virtualization technologies.
• Familiarity with Active Directory Domain.
• Sound understanding of web application concepts, security, and vulnerabilities.
• Knowledge of databases is advantageous.
• Strong communication skills, capable of articulating technical concepts clearly to both technical and non-technical audiences.
• Exceptional problem-solving abilities and the capacity to work autonomously or collaboratively within a team.

Educational and Experience Requirements:

• Five years or more of previous experience
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
• Advanced knowledge of English (written and spoken) other languages are an advantage

As Technical Support Engineer, you will:

• To provide direct technical support via the phone, chat and web-based systems to our customers and partners though-out the EMEA Region.
• Analysis and technical investigation of reported problems with the FortiSOAR product
• Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues
• Problem investigation through analysis of logs, debug tools
• Reproduction of complex customer environments on lab equipment
• Follow-up with R&D departments to resolve product issues
• Manage technical cases, escalate, and control the right expectation until the closure of the cases
• Creation of technical documentation and bulletins to improve internal and external knowledge base
• Take initiatives and ownership of the problem to drive for results
• Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities

We Are Looking For:

• Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols.
• Hands-on Experience with Linux Based Operating system. Certifications like RHCSA, RHCE and CCNA are advantageous.
• Experience in developing and improving tools to support operations and maintenance projects.
• Development of projects related to network and security automation.
• Hands-on experience in scripting language: Python
• Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
• Hands-on experience using MQ, Redis, RDBMS, and NoSQL databases
• Experience developing, using and integrating REST API
• Experience in cybersecurity product development or integration (e.g. playbooks, connectors)
• Strong troubleshooting and problem-solving skills
• Effective communication skills
• Exposure to Fortinet Products is an advantage.

Educational and Experience Requirements:

• 2-5 Years of experience
• Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
• Advanced knowledge of English (written and spoken), other languages are an advantage

Working Conditions:

• This position requires working from the office full-time; remote work is not available

Regional Account Manager Healthcare

In this key role, you will lead direct sales engagements into Regional Healthcare Accounts and strategic partners in the assigned territory. Your focus will be to create and implement account plans focused on attaining deployments of Fortinet products. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. Negotiate terms of business with clients to achieve positive results that provide the basis for strong ongoing relationships.

Responsibilities:

• Generating business opportunities and running sales strategies through to closure of the sale.
• Achievement of agreed quarterly sales goals.
• Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.

Required Skills:

• You have a shown ability to sell solutions to Public and or Healthcare accounts with a minimum of 5 years sales experience.
• You bring a proven track record of quota achievement and demonstrated career stability with experience in closing deals.
• You have excellent presentation skills to executives & individual contributors in addition to excellent written and verbal interpersonal skills.
• You are an ambitious, independent thinker that can move deals through the selling cycle.
• You are a self-starter that thrives in a dynamic, ever-changing environment and bring a daring, hunter type mentality.
• Minimum 3 years selling network security products and services.

Education:

• BS or equivalent experience, graduate degree preferred