Cybersecurity Support Engineer Nv2 - Sydney/canberra jobs at Fortinet in Australia, Sydney

In this key role, you will work closely with Major Accounts on the creation and implementation of strategic plans. You will be focused on attaining enterprise-wide deployments of our telco/carrier and/or cloud security solutions. You will help manage, direct and drive the engineering outcome on key opportunities and projects in your assigned region. Furthermore, you will develop and nurture executive relationships with key buyers and influencers, to understand their strategic direction and objectives. You will also coordinate with internal groups to generate and deliver winning contract bids, proposals, RFI/RFP responses, and statements of work. You will also represent the CSE team as a technical expert on Fortinet core technology products – FortiGate, FortiManager and FortiAnalyzer.

As a Consulting Systems Engineer you will:

• Present Fortinet carrier and cloud security solutions to our customers. This will require you to adapt your presentation style to suit the audience, from C-Level, to Management and technical.
• Serve as the pre-sales technical escalation resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Work closely with the Systems Engineers and Account Managers to maximize the primary business focus. You will serve as leader responsible for the quality and success of technical resources in enterprise accounts.
• Develop technical account plans to achieve goals and exceed quota responsibility.
• Provide support to product management to help drive new products and innovations.
• Facilitate workshops and training modules to increase customers/partners knowledge of Fortinet products.
• Support and work through the entire process of sales, workshops, RFI/RFQ and PoC.
• Pickup trends from customers and seek product innovation from Fortinet into those segments.
• Develop relationships with key decision makers, influencers and partners.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Extensive experience in technical/pre-sales support as a Sales/Systems Engineer or Consultant.
• Able to balance the need between technical and business requirements.
• Able to translate customer requirements into complete solutions that increase the Fortinet value proposition.
• Deep technical understanding of Fortinet products: FortiGate, FortiManager, FortiAnalyzer are a must.
• Good technical understanding of 4G mobile network, including its various network functions from RAN, backhaul, to the core network, plus their security challenges and mitigations.
• Experience in 4G Mobile Network Security solutions, such as Security Gateway, Roaming Firewall, CGNAT, and Internet Firewall.
• Good technical understanding of 5G mobile network, including its evolution from 4G, major use cases, its various network functions from RAN, front haul, backhaul, to core network, their security challenges and mitigations.
• Knowledge in 5G Mobile Network Security solutions, such as Security Gateway, Roaming Firewall, CGNAT, and Internet Firewall, API Gateway, SBA security, cloud native Kubernetes security, AI/ML-based security analytics and mitigations.
• Experience in delivering Software Defined Architecture solutions: Controller, Control Plane, Data Plane, OpenFlow, BGP-based SDN, BGP FlowSpec, BGP-LS.
• Experience in private and public cloud technologies and architectures, including their security challenges and mitigations: OpenStack, VMware vSphere, VMware NSX-T, AWS, Azure, Google Cloud, container networking interface, Docker, Kubernetes
• Understanding, translating and mapping cloud solution/architecture requirements to best practice designs with Fortinet product-based solution offering.
• Understanding cloud technologies and helping customer and system engineers navigate the from on-premise/legacy architectures to equivalent cloud solutions which provide better or similar security posture.
• Understanding of cloud native security and networking solutions in comparison to ISV vendor solutions.
• Understanding of at least one major cloud provider IaaS services such as AWS, Azure and GCP.
• Understanding of competitive SaaS offering in Cloud Workload protection and posture management is a bonus.
• Understanding of industry performance testing technology and methodology are desirable.
• Understanding of virtualisation and SDN are desired. Ideally this is hands-on level in OpenStack or VMware.
• Understanding of data centre architectures. This includes security aspects in all layers as well as deep know how on data communication, telco standard protocols.
• Knowledge of the following technologies: Routing, Switching, VPN, EVPN, LAN, WAN, Network Security, Intrusion Detection, and Antivirus.
• Strong understanding of essential IPv4 and IPv6 protocols: TCP, UDP, ICMP, SMTP, SNMP, LDAP, DNS, NTP, and understanding of broader range of protocols.
• Self-motivated and creative, attitude is extremely important.
• Consulting skills and consulting language is a must. You would be often looked up as an industry leader to provide consulting advice to customer often beyond their requirements and often converting the requirements into realistic solution offering.
• Excellent written and verbal communication skills.
• Available to undertake regular domestic and international travel (typically APAC region).

You would act as the Systems Engineer for Enterprise.

As a Systems Engineer, you will:

• Play an integral role in providing pre-sales support and technical consultancy to customers.
• Understudy customer requirements, environment and challenges and able to propose/provide security solution design and implementation solutions to clients.
• Effectively carry out presales function in solution offerings (proposal, demo, presentation, etc.).
• Actively participate in preparing tender documents and proposals, RFPs, RFIs and POC demo.
• Provide professional services and training for channels and distributors.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Experience with security products such, NGFW, IDS/IPS, AV, IPSec, Content and Application security.
• Administrator knowledge of Linux/Unix and Windows.
• Working knowledge of public cloud environments such as AWS, Azure and GCP .
• Strong understanding of networking technologies such as Routing, Switching, VOIP, etc.
• Working understanding of API based security & compliance standards.
• Experience working with customers, positioning, demonstrating, configuring, network infrastructure security products.
• Strong troubleshooting and problem-solving skills; ability to analyse difficult problems in complex environments using a systematic approach to quick resolution.
• Excellent communication and presentation skills.
• Experience in the enterprise networking security space.
• Strong understanding of vulnerabilities, exploits, malware, ransomware, etc.
• An understanding of a distribution/channel partner go to market strategy.
• Pre-Sales experience preferred.

We encourage candidates from all backgrounds and identities to apply. We offer a conducive work environment and an attractive Total Rewards package to support you with your overall health and financial well-being.

You would act as the key Account Manager for Enterprise.

As a Named Accounts Manager, you will:

• Play an integral role in new business pitches, foster long-term relationships, act as a catalyst in negotiating business terms to achieve enterprise-wide deployments of Fortinet solutions and deliver meaningful results for all parties involved.
• Effectively on-board new clients and proactively focus on growing and developing existing accounts.
• Generate a robust sales pipeline, qualify opportunities, and provide accurate forecasts.
• Collaborate with internal teams to deliver contract bids, proposals, RFI/RFP responses, and Statements of Work that reflect our commitment to excellence.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Minimum 5 years of prior technology sales experience is a must.
• Experience in selling enterprise network security solutions and services to large and complex organizations.
• Ability to move deals through the sales cycle, with a proven record of accomplishment of closing large deals and exceeding targets.
• Exceptional presentation, influencing, and cultural fluency skills effective for executive audiences.
• Excellent written and verbal communication skills.
• Bachelor’s Degree or equivalent experience. Graduate degree preferred.

As an Events Manager, you will:

• Event Management: Oversee the planning and execution of annual Fortinet conference, including managing event logistics, promotional plans, budgets, timelines and post-event analysis.
• Sponsorships: Manage all aspects of third-party sponsorships, including tradeshows and DP World Tour sponsorship.
• Executive Briefing Centre: Management and running of EBC Centre – Process management and ensuring all aspects well-cordinated and impactful.
• ABM Program: Enterprise & Government Sector: Execute on ABM program of events across third party and FTNT led.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Experience: 8+ years in a similar role, preferably with a technology vendor. Experience in network security is a plus.
• Project Management: Exceptional project management skills with proven experience managing large-scale events and sponsorships. Strong organizational skills and ability to keep projects on schedule.
• Collaboration: Ability to collaborate effectively across teams, ensuring accountability and alignment among stakeholders.
• Communication: Strong communicator capable of briefing internal teams and stakeholders on program details and desired outcomes.
• Agency Management: Experience in working with and managing agencies and vendors to develop creative assets.
• Creativity: Creative thinker with the ability to manage multiple projects simultaneously in a fast-paced environment. Open to introducing new ideas and approaches.
• Team Player: Motivated self-starter with excellent relationship-building skills, a positive attitude, and a passion for continuous learning.
• Technology Proficiency: Experience with technologies such as SFDC, Eloqua, and Swoogo is a plus.

As a Professional Services Consultant, you will:

• Develop a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
• Assist in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Mentor fellow PS team members to obtain necessary skills to evolve in the PS organization.
• Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
• Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
  • Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies
  • Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,
    Web Proxying, SLB, Cryptology
  • VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
  • Web Application Firewalling
  • Centralized Logging and Reporting solutions
• Write & present whitepapers, technical notes, and other high-level technical documentation as required.
• Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
• Effectively communicate relevant project information to Fortinet management as appropriate
• Resolves and/or escalates issues in a timely fashion.
• Complete and submit any required administrative tasks in a timely manner
  (timesheets, activities report, project reports, etc.).
• Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
  • Creation of Statement of Work document
  • Acknowledgement of work performed including work complete signing
  • Knowledge Transfer
  • Customer satisfaction surveys

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 8 - 10 years+ relevant experience preferably in a network security vendor.
• 5+ Years’ experience in LAN/WAN /Internet Support or Administration.
• 3+ Years’ experience with Network Security Products.
• NV1 or NV2 government clearance is desirable.
• Excellent written and verbal communication skills.
• Strong knowledge of the security threat landscape.
• Administrator level working knowledge of Windows, UNIX or Linux.
• Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
• Network security certifications (Fortinet NSE4 minimum level and above).
• External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
• Strong understanding of core Internet protocols and applications (TCP/IP & networking skills).
• Strong general knowledge of common networking (switching & routing) and security protocols.
• Scripting experience (PERL, Javascript, PHP etc) & experience of API (Restful API).
• Ability to work according to customer’s schedules which may include weekends/evenings.
• Team player and ability to work remotely & interact with remote teams & employees.
• MS office suite using applications such as Power Point, Word, Visio & Project.
• Ability to work well under pressure and remain focused on the tasks in hand.
• Ability to troubleshoot complex network & security environment.
• Bachelors Degree in EE, CS, or CE or equivalent experience.
• Network Security Certifications.
• Project Management Certifications.

As a Cybersecurity Support Engineer, you will:

• Provide technical support for customers via phone, chat, and web-based solutions.
• Provide on-site troubleshooting assistance when required at the customer's location.
• Collect, analyse, and investigate of the reported problem; recommend corrective actions and provide a resolution by means of debugging, packet captures, and traffic flow analysis.
• Reproduce customer environments on lab equipment for duplication and problem resolution.
• Communicate with the Engineering/Development team to report and resolve product issues.
• Own and manage technical cases and provide corrective actions based on analysis and troubleshooting.
• Create technical articles and bulletins to improve the internal and external knowledge base.
• Develop core competency on Fortinet’s product line and technologies.
• Be asked to provide assistance to the Professional Services team if required.
  • These tasks include, developing a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
• Assist in the deployment, configuration, cut over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Be responsible for the delivery and administration of assigned Professional Services engagements, including:
  • Creation of Statements of Work.
  • Daily / weekly summary reports.
  • Effectively communicates relevant project information to Fortinet management as appropriate.
  • Followings up with customer and internal Fortinet departments to ensure project documentation is completed:
    • Creation of Statement of Work document
    • Acknowledgement of work performed including work complete signing
    • Knowledge Transfer
    • Customer satisfaction surveys

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Australian citizen with NV2 Security Clearance.
• Experience working as engineer in telecommunication, networking or security industry or equivalent education.
• Good knowledge of OSI model and TCP/IP protocol.
• Administrative knowledge of Windows, Unix or Linux.
• Proficient spoken and written English.
• Positive, communicative, and customer-oriented attitude.
• Having any of industry certificates is an advantage (NSE4, NSE7, CCNA, CISSP, CCNP).
• Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.).
• Knowledge of dynamic routing protocols and its implementation (OSPF, BGP).
• Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.).
• Knowledge of database maintenance and SQL.
• Bachelor’s / Master’s Degree in Electrical Engineering or Computer Science or equivalent experience.

As a Professional Services Consultant, you will:

• Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind.
• Develop a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
• Assist in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Mentor fellow PS team members to obtain necessary skills to evolve in the PS organization.
• Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
• Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
  • Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies.
  • Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,
    Web Proxying, SLB, Cryptology.
  • VPN technologies (SSL VPN/IPSEC VPN) & associated topologies.
  • Web Application Firewalling.
  • Centralized Logging and Reporting solutions.
• Write & present whitepapers, technical notes, and other high-level technical documentation as required.
• Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
• Effectively communicates relevant project information to Fortinet management as appropriate
• Resolve and/or escalates issues in a timely fashion.
• Complete and submits any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc.).
• Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
  • Creation of Statement of Work document.
  • Acknowledgement of work performed including work complete signing.
  • Knowledge Transfer.
  • Customer satisfaction surveys.