Chief Merchant jobs at Forter

What you’ll be doing:

• Be the Authentic Voice of the Merchant: Serve as Forter’s chief ambassador and thought leader in the commerce community. Participate in market events, including conferences, trade shows, and regional activations, as a credible, respected peer to our customers and prospects.
• Influence and Educate the Market: Play a critical role in delivering thought leadership and education to target audiences and the market at large in partnership with the VP of Growth and VP of Market Strategy.
• Cultivate C-Suite Relationships: Leverage your network and expertise to open doors and build trusted relationships with C-suite executives and senior leaders within our customer and prospect organizations.
• Build a Thriving Customer Community: Architect and lead our market community development strategy, creating forums and programs that foster engagement, knowledge-sharing, and loyalty among our customer base.
• Drive Our Referral and Reference Engine: Partner with your team to identify and nurture reference-ready customers, and build a scalable program that generates a significant volume of high-quality, referral-based pipeline.
• Lead the Customer Advocacy & Engagement Team: Manage and mentor the Senior Director of Customer Advocacy and Engagement, guiding the team's execution of world-class Voice of the Customer (VoC) and advocacy programs.
• Partner to Accelerate Growth:
  • Collaborate with the VP of Growth to strategically infuse the customer voice into demand generation, growth, and partner marketing activations.
  • Work alongside the VP of Market Strategy to bring powerful customer stories and proof points into our product marketing, PR initiatives, and brand campaigns.
  • Serve as an essential partner to the Sales organization , helping to integrate customers and the merchant perspective directly into our sales motion to build credibility and accelerate deals.
• Champion the Merchant Perspective Internally: Partner with the VP of Market Strategy to bring critical "outside-in" thinking to our Product and Engineering teams, ensuring they understand the buyer perspective and are building solutions that create unique value for merchants.

What you’ll need:

• 15+ years of senior leadership experience working directly for an enterprise apparel, accessories, beauty, or retail organization in a digital, e-commerce, or product leadership role.
• No prior SaaS or enterprise software experience is required
• Active engagement in commerce and retail industry communities and networks
• A natural connector and storyteller with executive presence and public speaking skills.
• A commercially-minded leader who understands how to translate customer relationships and community engagement into measurable business outcomes, specifically pipeline and revenue.
• Proven ability to operate strategically and cross-functionally in a fast-paced environment.
• A passion for mentoring and leading teams, fostering a culture of excellence and customer-centricity.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits