Analyst/specialist Supply Customer Liaison jobs at Ford in Thailand, Bangkok

Data Analysis & Reporting:

• Conduct in-depth analysis of sales data, market trends, customer purchasing patterns, and competitor activities within the aftermarket parts sector across IMG markets. (focus on assigned markets)
• Develop and maintain comprehensive dashboards, reports, and analytical tools to track key performance indicators (KPIs) related to parts wholesale sales, profitability, and market share.
• Identify variances, anomalies, and opportunities within sales data, translating complex findings into clear, concise, and actionable recommendations for the Parts Wholesale Manager and regional teams.
• Utilize advanced analytical techniques to forecast sales trends, model potential business scenarios, and evaluate the effectiveness of sales programs and incentives.

Aftermarket Business & Commodity Product Expertise:

• Specialize in understanding the dynamics of commodity aftermarket products (e.g., batteries, brakes, filters, engine oils), including pricing strategies, competitive landscape, supply chain considerations, and customer demand drivers.
• Provide expert insights into market sizing, segmentation, and growth potential for various parts categories within the IMG region.
• Monitor industry trends, technological advancements, and regulatory changes impacting the aftermarket parts business.

Multi-Make Product Strategy Support:

• Actively support the Parts Wholesale Manager in the conceptualization, development, and execution of multi-make product strategies, from initial market assessment to launch and ongoing performance monitoring.
• Analyze potential multi-make product opportunities, evaluating market demand, competitive positioning, and financial viability.
• Collaborate with product development, supply chain, and market teams to ensure seamless integration and successful rollout of multi-make parts programs.
• Track the performance of multi-make parts sales, identifying areas for improvement and recommending strategic adjustments.

Strategic Insights & Recommendations:

• Proactively identify emerging market opportunities and potential challenges, providing strategic recommendations to optimize parts sales and market penetration.
• Support the development of regional sales targets and strategic plans by providing data-backed insights and analytical support
• Assist in evaluating the effectiveness of various route-to-market strategies and proposing enhancements based on data analysis.

Program & Incentive Evaluation:

• Measure the impact and return on investment (ROI) of sales programs, marketing campaigns, and incentive structures designed to drive parts wholesale sales.
• Provide analytical support for the design and refinement of incentive programs for dealers, distributors, and other channel partners.

Cross-Functional Collaboration:

• Work closely with cross-functional teams including product development, logistics, markets, markets feet on the street and finance to ensure alignment and support for aftermarket parts initiatives.
• Present findings and recommendations to various stakeholders, adapting communication style to different audiences.

• Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Formulate and maintain salesforce solution documentation. (e.g. Functional specifications)
• Work with the design team to ensure that the most significant business operations are addressed.
• Collaborate with development teams for any required customizations or integrations.
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.
• Be the 2nd tier support the 1st tier admin in consult the solution and provide guidance for end user and, troubleshooting, and maintenance for the connected Salesforce platform.
• Develop and maintain main reports and dashboards to support business intelligence and decision-making.
• Excellent knowledge of and shown proven expertise with Sales Cloud, Experience Cloud, Marketing cloud and Automotive Cloud would be an advantage.
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Collaborate with cross-functional teams to build sustainable applications.
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
• Excellent knowledge of project management methodology such as Scrum, Agile, and technology such as Jira and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

• Develop and Deploy a Vehicle Personalization / Accessory Take-To-Market strategy for Thailand – focus on Product, Pricing, Place, Promotion and People including the dealership and customer communication
• Define unique selling points in product positioning to promote product and primary brand positioning
• Develop accessories sales programs to drive accessory sales and increase accessories revenue per NVS
• Deliver Ford Thailand Accessory Revenue and Profit objective.
• Work closely with Product Marketing, Sales and FCSD teams to establish the personalization needs of customers and ensure the same is delivered dealer channel GFA (Genuine Ford Accessories), FLA (Ford License Accessories) and SBA (Supplier Branded Accessories) routes
• Develop and implement Strategy and Variable Marketing Plan through engagement with internal and external stakeholder.
• Regularly track performance, report out in management and dealer meeting. Work with Finance to prepare budget, forecast and business plan.
• Identify opportunities and build business cases to introduce new accessories and special vehicle packs by working closely with other departments such as Vehicle Retail & Product Marketing teams.
• Lead new model accessory readiness and take to market plan to meet program timing including marketing assets and promotional programs
• Seeks to understand industry, consumer and category trends and translates those insights into actionable business recommendations to achieve the VP business goals and objectives.
• Visit to high impact dealerships for research & study of promotional campaigns/program or new initiative discussion
• Seek Ecommerce opportunity for B2B and B2C business

The individual will report to the IT Site Manager and has the responsibility of implementing, maintaining, configuring, and troubleshooting IT applications used within the manufacturing and administrative facilities and ensuring they are providing the maximum contribution to productivity, quality and responsiveness.

Dealer Support & Relationship Management:

• Act as the primary point of contact for dealers regarding parts supply inquiries, order status updates, and issue resolution, ensuring timely and effective communication.
• Proactively build and maintain strong relationships with dealer personnel to understand their specific needs and challenges related to parts availability.
• Provide expert guidance and support to dealers on parts ordering processes, inventory management best practices, and utilization of online parts ordering systems.
• Expedite critical parts orders (VOR) for dealers to minimize vehicle downtime and maximize customer satisfaction.

Dealer Support & Relationship Management:

• Act as the primary point of contact for dealers regarding parts supply inquiries, order status updates, and issue resolution, ensuring timely and effective communication.
• Proactively build and maintain strong relationships with dealer personnel to understand their specific needs and challenges related to parts availability.
• Provide expert guidance and support to dealers on parts ordering processes, inventory management best practices, and utilization of online parts ordering systems.
• Expedite critical parts orders (VOR) for dealers to minimize vehicle downtime and maximize customer satisfaction.
• Collaborate with internal teams (e.g., Supply Planning, Logistics, Customer Service) to address and resolve dealer concerns related to parts availability, order fulfillment, and shipping discrepancies.

Parts Availability & Order Management:

• Monitor parts demand and inventory levels to identify potential supply shortages or overstock situations that could impact dealer service operations.
• Communicate proactively with dealers regarding backorders, estimated time of arrival (ETA) for parts, and alternative solutions to minimize customer impact.
• Process and manage dealer parts orders, ensuring accuracy and adherence to established procedures.
• Investigate and resolve discrepancies related to dealer parts orders, shipments, and invoices.
• Support the implementation of new parts programs and initiatives for dealers, providing training and ongoing assistance.

Performance Analysis & Reporting:

• Track and analyze key performance indicators (KPIs) related to dealer parts supply, such as fill rates, backorder aging, and order fulfillment times.
• Prepare regular reports on dealer parts supply performance, identifying trends, opportunities for improvement, and potential risks.
• Provide feedback to internal teams on dealer needs and challenges to improve parts supply processes and enhance dealer satisfaction.
• Monitor dealer parts inventory levels and provide recommendations for optimizing stock to meet local market demands.

Continuous Improvement & Collaboration:

• Identify opportunities to improve parts supply processes and enhance the overall dealer experience.
• Participate in cross-functional teams to develop and implement solutions to address dealer parts supply challenges.
• Stay up-to-date on industry trends and best practices related to parts supply and dealer support.
• Document all dealer interactions and resolutions in a comprehensive and organized manner.

• Manage to achieve the company target Fill Rate, VOR and Back Order aging, Inventory, turn, OTI and Parts & Accessory Sales.
• Handling full ordering process for local supplier (40-50 Suppliers) , expedite, forecast and fixing supplier issue to ensure that supplier ship part on time
• Work with Part hotline, Zone manager for VOR improvement and part availability
• Keep track and process claim for discrepancies shipment.
• Work and Develop action to continuously improve Supplier Delivery Performance to archive target 90%
• Manage buy and sell bailment part process
• Leading is special buy to AAT/FTM for VOR and critical customer orders To ensure that mutually agree lead time aligned and followed
• Manage to process claim with Importers for damage, short shipped and wrong parts.
• Work with LAT and IPACK to improve the operation and Managing part moving between IPACK and PDC on time
• Manage manual order received from Dealer (work with Dealer and team for placing order to supplier until dealer get order)