Client Success Specialist - Travel jobs at Flywire in United States, Boston

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

At Flywire, we’re looking for a to drive the creation and execution of high-impact marketing programs that accelerate demand, enhance engagement, and optimize lead acquisition for our growing Travel vertical. This leadership role will be key in shaping the strategy and execution of our demand generation efforts, with a focus on delivering measurable pipeline growth.

Key Responsibilities:

• Execute on Demand Gen Campaigns: Manage the execution of demand generation programs across events, digital channels, and marketing partners, ensuring alignment with our overall marketing strategy.
• Lead Nurturing & Pipeline Management: Partner with the Business Development team on seamless lead handoff processes and provide enablement and best practices for lead management.
• Event Management: Serve as the primary marketing contact for various event-related initiatives, managing timelines, deliverables, and vendor communications. Collaborate cross-functionally to ensure seamless execution and partner with Sales to drive pipeline, track performance, and optimize event ROI
• Cross-Functional Collaboration: Work closely with Sales, Client Success, and Product teams to identify target segments, tailor messaging, and execute campaigns that engage and convert these audiences. Track and analyze key metrics to ensure continuous optimization of campaigns.
• Campaign Messaging & Content Creation: Create compelling, results-driven campaign content, including email, landing pages, webinars, blog posts, paid social ads, and more. Align messaging with the company’s go-to-market strategy to drive awareness and conversions.
• Demand Generation Calendar & Campaign Management: Oversee the planning, setup, execution, and tracking of demand generation campaigns, managing the demand gen calendar to ensure timely delivery and alignment across all marketing initiatives.
• Performance Optimization: Continuously analyze and improve campaign performance across various channels. Develop and implement strategies to maximize ROI and ensure KPIs are met or exceeded.

What we are looking for

• 3-5 years of experience in Demand Generation on a Marketing team, preferably with a B2B focus.
• Track record of generating or accelerating pipeline via events, paid campaigns, email nurture, or ABM.
• Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Highly organized, detail-oriented, and proactive- able to take initiative and drive projects forward independently.
• Proven ability to execute effectively and collaborate with teams cross-functionally, especially Sales.
• Experience with marketing automation tools (e.g., Marketo, HubSpot) and CRM systems (e.g., Salesforce).
• Analytical mindset with a focus on optimizing campaigns for maximum ROI.
• Excellent communication skills, with the ability to craft compelling messaging and content across different platforms.
  

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are looking for a
Product Manager own our integrations product strategy, and to drive impact in our rapidly growing travel business by identifying and solving problems that provide value to our customers and stakeholders in the luxury travel space.

You’ll be part of a team who is focused on identifying what a winning product looks like, and how it will succeed. In order to accomplish this, you will take on a role working with an established product leader and engineering teams to drive the business forward with the following responsibilities:

• Oversee product launches of medium and large complexity projects and features.
• Understand and contribute to the overall product strategy and vision through the roadmap.
• Define initiatives in detail in order to get the most impact out of the product roadmap.
• Earn the trust and confidence of the development team through influence and be responsible for prioritizing and defining the deliverables and outcomes for your team. Lead the squad of your product area, managing the different agile rituals to ensure deliverability. You will work alongside Engineers, QA, and Designers
• Be able to work across cross-functional teams and influence them to drive your roadmap objectives.
• Build products and new functionalities with design and engineering teams following product rituals and writing detailed requirements.
• Become the expert on your product while understanding how your product fits within the Flywire ecosystem.
• Use a variety of tools and data to understand how your product is performing.
• Identify opportunities, gather problems, and find solutions for your customers (internal and external) and stakeholders. Learn how your product is positioned in the market and anticipate market trends.
• Be able to effectively communicate your ideas and viewpoints to a varied audience.
• Must be comfortable working across multiple time zones in this highly collaborative role.
• Engage in travel as needed.

Here's What We're Looking For:

• 5+ years of Product Management experience, with a demonstrable passion for building user-centric products and a proven track record of owning products end to end.
• Good understanding and/or interest in the Travel space, with experience in Hospitality and Payments preferred.
• Skill in conducting user research and discovery.
• Ability to establish, track, and analyze key performance indicators (KPIs) to drive product growth and optimization
• Entrepreneurial mindset that embraces continuous iteration and improvement, including the use of a/b testing methodologies to drive data-informed product decisions, optimize the user experience, and validate hypotheses through experimentation.
• Ability to see initiatives from discovery to launch with a focus on execution.
• An excellent communicator - at the heart of every great product manager is the ability to communicate your vision effectively
• Ability to write concise, contextual requirements.
• Experienced in lean and agile product development methodologies preferred.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

As a
Client Success Operations Associate, you will be the first line of support for our hospitality and e-commerce customers. This role focuses on solving routine issues, documenting findings, and delivering empathetic, professional communication to customers.

• Weekend coverage is required (Saturdays and Sundays), with two weekdays off (preferred days off not Monday or Friday). Please only apply if you are able to provide weekend coverage
• Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.
• Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools.
• Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.
• Translate technical findings into simple, actionable updates for customers and internal stakeholders.
• Assist in writing SOPs and contributing to knowledge base articles and internal documentation.
• Take ownership of escalated or pattern-based tickets and track them to resolution.
• Identify bugs or process inefficiencies and work with the team to improve the support workflow.
• Support common use cases such as PDF conversion and basic platform navigation.
• Maintain quality responses while averaging ~25 solved tickets per day (≈575–600/month).
• Participate in customer calls, screen shares, or trainings when escalations require higher-level communication.

Here's What We're Looking For:

• 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred).
• Experience using Zendesk (tickets, macros, views, Help Center).
• Ability to rotate into holiday or on-call support schedules as needed.
• Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.
• Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences.
• Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected).
• Demonstrated initiative in bug tracking, internal documentation, or team training support.
• Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets.
• Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.
• Experience with SOP creation is a plus.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $55,000-$60,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are looking for a Junior Product Manager to drive impact in our rapidly growing travel business by identifying and solving problems that provide value to our customers and stakeholders in the luxury travel space. Product Managers at Flywire like to win. You’ll be part of a team who is focused on identifying what a winning product looks like and how it will succeed. In order to accomplish this, you will take on a role working with an established product leader and engineering teams to drive the business forward with the following responsibilities:

• Work under supervision to oversee product launches of small to medium complexity projects and features.
• Understand and contribute to the overall product strategy and vision through the roadmap.
• Define initiatives in detail in order to get the most impact out of the product roadmap.
• Earn the trust and confidence of the development team through influence and be responsible for prioritizing and defining the deliverables and outcomes for your team. Lead the squad of your product area, managing the different agile rituals to ensure deliverability. You will work alongside engineers, QA, and designers
• Be able to work across cross-functional teams and influence them to drive your roadmap objectives.
• Build products and new functionalities with design and engineering teams following product rituals and writing detailed requirements.
• Become the expert on your product while understanding how your product fits within the Flywire ecosystem.
• Use a variety of tools and data to understand how your product is performing.
• Identify opportunities, gather problems and find solutions for your customers (internal and external) and stakeholders. Learn how your product is positioned in the market and anticipate market trends.
• Be able to effectively communicate your ideas and viewpoints to a varied audience.
• Must be comfortable working across multiple time zones in this highly collaborative role.
• Engage in travel as needed.

Here's What We're Looking For:

• Up to two years of Product Management experience, with a demonstrable passion for building user-centric products.
• Good understanding and/or interest in the Travel space, with experience in cross-border payments preferred.
• Skill in conducting user research and discovery.
• Ability to establish, track, and analyze key performance indicators (KPIs) to drive product growth and optimization
• Entrepreneurial mindset that embraces continuous iteration and improvement, including the use of a/b testing methodologies to drive data-informed product decisions, optimize the user experience, and validate hypotheses through experimentation.
• Ability to see initiatives from discovery to launch with a focus on execution.
• An excellent communicator - at the heart of every great product manager is the ability to communicate your vision effectively
• Ability to write concise, contextual requirements.
• Experienced in lean and agile product development methodologies preferred.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $70,000-$88,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are looking for an Enterprise Client Success Manage r to join us in Q4 who will be responsible for managing the post-sales experience for our new and established VIP enterprise customers, project management of implementation, training them using best practices, ensuring value realization, and developing long-term strategic relationships while delivering desired outcomes.

This position will report to our Manager, Enterprise Customer Success, with a
Target Start Date in Q4.

• Act as the primary point of contact and advocate for our most strategic and high value customers
• Proactively own and manage a portfolio of accounts and become their trusted advisor by building strong relationships through scheduled business reviews and point in time communications
• Establish the post-sales relationship with new customers with the primary goal of driving adoption across the portfolio
• Conduct customer intake calls, establish custom workflows, and deliver high-quality trainings to customers via web conferencing
• Work closely with the Implementation Team to complete new customer and new product onboarding projects
• Facilitate the transition of new clients from implementation to self-sufficiency using customer success software (ChurnZero)
• Drive communication of troubleshooting, and proactively suggest solutions to customer concerns
• Create customer references, testimonials, and case studies
• Provide team feedback by effectively communicating customer needs and feature requests; work cross-functionally across various teams (Sales, Implementation, Product)
• Monitor, track, and report on analytics, status reports and KPIs for your portfolio customers
• Develop an in-depth knowledge of all products and services; maintain product expertise across our platform
• Maintain customer needs, questions, and interactions in Salesforce; escalate challenges to the Support Team, and concerns internally to other appropriate teams.

Here's What We're Looking For:

• Bachelor's Degree or equivalent work experience
• 3+ years Customer Success experience
• 2+ years Hospitality experience
• Demonstrated success of exceeding customer satisfaction and retention targets
• Experience developing implementation plans and managing complex deployments
• Passionate about customer success and driving customer outcomes
• Exceptional communication and presentation skills; able to interact with different audiences, from end users to C-level executives
• Ability to summarize technical and complex topics to a specific target audience
• Strong problem resolution and analytical skills
• Ability to project manage, multi-task, meet deadlines and prioritize projects
• Self-motivated and self-learner with the ability to work under minimal supervision
• Able to collaborate well with a team, but can also manage their workload independently

Nice To Haves:

• Experience working in SaaS industry
• Experience with Salesforce.com and/or Delphi.fdc
• Experience with Adobe Acrobat Pro
• Experience with customer success software (i.e. ChurnZero)

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Total compensation for this role is subject to, and will be determined by skill, level of overall experience, past experience and through our interview process. Target range is between $75k-95k base salary.

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Senior People Systems & Reporting Specialist (Workday) will be a strategic individual contributor responsible for the design, implementation, and optimization of People Operations (HR) technology and reporting capabilities. This role requires a blend of technical expertise, analytical skills, and a deep understanding of HR best practices and the employee lifecycle. Data insights will be leveraged by the successful candidate to drive impactful People Operations initiatives, enhance the employee experience, and align our People strategies with our overall business objectives.

HR Technology Expertise:

• Lead the implementation and optimization of our investment in the Workday technology.
• Partner with IT, Finance, Legal and our own People Team to ensure a seamless integration coupled with data integrity across all HR systems and platforms.
• Ensure Workday is set up for the best experience for our candidates, employees, managers, leaders and people teams.

Data Analytics & Reporting:

• Establish and maintain robust HR data analytics and reporting frameworks, providing insights into key HR metrics and trends.
• Design and deliver dashboards, reports, and presentations to inform HR and business leaders on workforce performance, engagement, retention, and other key People Operations indicators.
• Leverage predictive analytics to forecast workforce needs, identify potential risks (e.g., employee turnover), and inform proactive HR strategies.

Operational Excellence & Compliance:

• Optimize and streamline People Operations processes and workflows, leveraging automation and technology to improve efficiency and reduce administrative burden.
• Ensure data accuracy and compliance with relevant labor laws and regulations across all HR systems and reporting.
• Experience in designing, implementing, and maintaining robust internal controls over HR-related financial processes to ensure SOX compliance.
• Proven track record in safeguarding sensitive employee data and ensuring compliance with data privacy and security regulations relevant to SOC 2, SOX, GDPR, CCPA, CPRA amongst others.

Indirect Leadership & Development:

• Promote a data-driven mindset within the People Operations team and across the entire People Team, empowering individuals to leverage data and technology to enhance their work and impact.
• Cross-functional Collaboration:
• Partner closely with leaders across the organization (IT, Finance, Legal, Marketing, Engineering) to ensure People Operations initiatives are aligned with overall business goals and objectives.
• Collaborate with internal and external stakeholders to ensure smooth operations and optimal utilization of our Workday technology solutions.
  

Here’s What We’re Looking For:

• Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field (Master's degree preferred).
• 8+ years of progressive experience in HR/People Operations, with at least 5 years in a role focused on HR systems and reporting.
• Proven experience in leading the implementation and optimization of HRIS platforms (Workday strongly desired).
• Deep understanding of HR data analytics and reporting best practices, including experience with data visualization tools (Prism, Tableau, Power BI).
• Strong program and project management skills, with a track record of successfully delivering complex HR technology initiatives.
• Excellent communication, leadership, and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Solid understanding of HR policies, compliance, and employment law (multi-state or global experience preferred).
• Experience with AI and machine learning applications in HR is a plus.

Join our team and be a part of shaping the future of People Operations at Flywire!

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $90,000 - $150,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are looking for a Junior Product Manager to drive impact in our rapidly growing travel business by identifying and solving problems that provide value to our customers and stakeholders in the luxury travel space. Product Managers at Flywire like to win. You’ll be part of a team who is focused on identifying what a winning product looks like and how it will succeed. In order to accomplish this, you will take on a role working with an established product leader and engineering teams to drive the business forward with the following responsibilities:

• Work under supervision to oversee product launches of small to medium complexity projects and features.
• Understand and contribute to the overall product strategy and vision through the roadmap.
• Define initiatives in detail in order to get the most impact out of the product roadmap.
• Earn the trust and confidence of the development team through influence and be responsible for prioritizing and defining the deliverables and outcomes for your team. Lead the squad of your product area, managing the different agile rituals to ensure deliverability. You will work alongside engineers, QA, and designers
• Be able to work across cross-functional teams and influence them to drive your roadmap objectives.
• Build products and new functionalities with design and engineering teams following product rituals and writing detailed requirements.
• Become the expert on your product while understanding how your product fits within the Flywire ecosystem.
• Use a variety of tools and data to understand how your product is performing.
• Identify opportunities, gather problems and find solutions for your customers (internal and external) and stakeholders. Learn how your product is positioned in the market and anticipate market trends.
• Be able to effectively communicate your ideas and viewpoints to a varied audience.
• Must be comfortable working across multiple time zones in this highly collaborative role.
• Engage in travel as needed.

Here's What We're Looking For:

• Up to two years of Product Management experience, with a demonstrable passion for building user-centric products.
• Good understanding and/or interest in the Travel space, with experience in cross-border payments preferred.
• Skill in conducting user research and discovery.
• Ability to establish, track, and analyze key performance indicators (KPIs) to drive product growth and optimization
• Entrepreneurial mindset that embraces continuous iteration and improvement, including the use of a/b testing methodologies to drive data-informed product decisions, optimize the user experience, and validate hypotheses through experimentation.
• Ability to see initiatives from discovery to launch with a focus on execution.
• An excellent communicator - at the heart of every great product manager is the ability to communicate your vision effectively
• Ability to write concise, contextual requirements.
• Experienced in lean and agile product development methodologies preferred.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $70,000-$88,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.