Payment Experience Associate I jobs at Flywire in Spain, Valencia

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Sales Associate (French Speaking) – Education Vertical, Mainland Europe

🚀
Fantastic opportunity to join one of Flywire’s most successful sales teams . This is a rare chance for a motivated junior sales professional to learn, grow, and develop alongside some of the very best in the business. If you’re approachable, energetic, and live and breathe sales with real joie de vivre — this could be your next big move.

Why this role?

• End-to-end sales : You’ll run the full inside sales cycle — from prospecting and discovery calls, through to demos, proposals, and closing deals.
• Key market focus : France (fluent French required) with exciting opportunities across wider Europe.
• Travel : Expect 10–15% travel across Europe to meet prospects and clients.
• Growth : Build your sales career in a fast-growing, global company with a clear pathway to an Account Executive role.

What You’ll Do

• 📞 Drive new business across universities, language schools, and education providers — with a strong focus on the French market.
• 🔑 Own the sales cycle end-to-end : outreach, discovery, demos, proposals, negotiation, and close.
• 🧩 Tailor solutions in collaboration with marketing, product, and customer success teams.
• 📊 Keep CRM records sharp, accurate, and up to date to fuel pipeline reporting.
• 🌍 Travel across Europe (10–15%) to build stronger relationships and close key opportunities.

What You’ll Bring

• Fluency in French & English (German or Spanish a bonus).
• 1–2 years’ sales or customer-facing experience (inside sales, business development, telesales, or similar).
• A naturally approachable, energetic personality — you connect easily and thrive in conversations.
• True sales DNA : competitive, resilient, target-driven, with a genuine love of building relationships.
• Curiosity about technology and education , with a hunger to learn.

Why You’ll Love Flywire

• 💡 Uncapped growth : mentorship, coaching, and a clear career path into an Account Executive role.
• 🌍 Global exposure : join a high-performing international sales team with colleagues across regions.
• 🏆 Make an impact : shape the student payment experience across Europe.
• ✈️ Travel opportunities : 10–15% across Europe.
• 🤝 Culture : collaborative, supportive, and driven to help you succeed.

⚡ This is more than a sales job — it’s your launchpad into an exciting career with one of Flywire’s fastest-growing teams.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

Work for a global payments leader, consistently ranked one of the best companies to work for 🌍.

We’re looking for an experienced I to join our , the group behind Flywire’s internal PaaS ecosystem: Victoria .

Victoria powers our developer experience, supporting the infrastructure to create, build, test, deploy, run, and monitor hundreds of services that deliver value to our customers. It enables 200+ engineers across Flywire to deploy quickly and securely, stay compliant with rigorous FinTech regulations (PCI, SOC II, HIPAA), and remain true to cloud-native principles — all while maximising developer freedom.

You’ll be at the crossroads of Flywire’s global engineering centres, shaping the tools and processes that make innovation possible at scale.

What You’ll Do

• 🛠️ Lead the design, construction, and upkeep of Flywire’s internal PaaS environment
• 🔄 Contribute across the stack — frontend, backend, CI/CD, and cloud infrastructure
• 🎯 Shape the strategic direction of Flywire’s development ecosystem
• 🤝 Partner with Security, QA, Support, Analytics, and SRE to deliver end-to-end solutions
• 🌱 Champion best practices and support 200+ developers in using our tools effectively

What’s Next for Our Team 🚀

We’re driven by continuous innovation. Upcoming initiatives include:

• ✨ Simplifying tooling complexity through elegant abstractions
• 💻 Enhancing local development for containerised applications
• 🔐 Expanding our DevSecOps capabilities
• 🌐 Implementing zero-trust networking principles
• 📊 Elevating DataOps to the next level

What We’re Looking For

We’re building a multidisciplinary team of T-shaped engineers — specialists who love broadening their expertise.

• Proficiency in Ruby, Python, or Golang (our core tooling languages)
• Strong testing practices (TDD, BDD)
• Knowledge of containers, cloud infrastructure, build systems, and CI/CD tools
• A mindset of continuous improvement with a strong sense of ownership
• Excellent collaboration and communication skills — empathy is key 💡
• A drive to understand and support colleagues’ technical challenges and personal goals

Technologies We Use

We embrace an evolutionary approach — always learning, experimenting, and open to change. Our current stack includes:

Ruby, Go, Node.js, Python, TypeScript
ECS (Fargate), Lambda, CloudWatch, SQS, RDS, Kinesis, S3, Elasticsearch
Terraform, GitLab Tools & Monitoring: Docker, Sentry, Sumo Logic, OTEL (Honeycomb)

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Work for a global payments leader, consistently ranked one of the best companies to work for 🌍.

At Flywire, we’re building and scaling the core platform that powers global money movement — processing hundreds of millions every day for clients across industries. We’re looking for an experienced Senior Software Engineer II to play a pivotal role in strengthening the very heart of our payments engine.

Your work won’t just be about clean code: it will drive end-to-end optimization and automation in payment processing, reduce manual effort in treasury management and FX trading, and deliver significant business impact.

What You’ll Do

• 🤝 Collaborate with Product Managers and stakeholders to shape product vision and deliver real business value
• 🤖 Drive automation and optimization initiatives that reduce manual effort and unlock measurable business impact
• 🧠 Evaluate complex technical problems, using sound judgement to select the right methods and approaches
• ✍️ Design, build, and maintain clean, secure, testable, and scalable code
• ⚡ Improve performance and scalability of our systems as we expand worldwide
• 🐞 Resolve challenging bugs and production issues, ensuring reliability of the global platform
• 🌱 Mentor teammates and take initiative in leading technical projects
• 🔎 Support recruitment efforts by helping identify and inspire great engineering talent

• 8+ years of experience in professional software engineering.
• Proven experience with scalable, performant, and reliable distributed systems.
• Strong background in TDD, BDD, CI/CD practices.
• Understanding of relational databases.
• Strong fundamentals in object-oriented design.
• Excellent collaboration skills across functions (QA, Product, SRE, Stakeholders).
• A passion for delivering high-quality code and a mindset of continuous learning.
• FinTech or payments industry experience is a major plus.

Technologies We Use ⚙️

• Backend: Ruby, Java
• Frontend: HTMX
• Databases & systems: Docker, Linux, MySQL, Postgres, Redis, AMQP, OpenSearch
• Cloud: AWS

* Don't worry if you haven't used all (or any of) these technologies. We value smart people who are quick learners.

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

🌍 Payment Experience Associate I – Valencia

Work for a global payments leader, consistently ranked as one of the best companies to work for.

✨ The Opportunity

At Flywire, Payment Experience roles aren’t your typical ‘support’ jobs. As the first point of contact for our payers, you’ll be equipped with deep knowledge of our products and services, the backing of a global team, and the freedom to solve complex payment challenges.

Based in Valencia , you’ll guide customers through their payment journey, uncovering their needs and delivering solutions that leave a lasting positive impression. Every interaction is international, fast-paced, and varied — making empathy, resilience, and curiosity essential. This role is also a fantastic launchpad for building a career across Flywire.

🛠️ Key Responsibilities

You will:

• Become an expert on Flywire’s products, services, and policies to deliver accurate, personalised solutions.
• Support payers across phone, chat, email, and messaging apps — always with speed, empathy, and professionalism.
• Carry out proactive outreach to help payers complete their booking or resolve issues.
• Troubleshoot complex payment problems using multiple tools, collaborating with colleagues across departments.
• Follow up on unresolved requests to ensure swift resolution.
• Act as the voice of the payer — sharing insights and trends with senior team members.
• Stay up to date on product updates, features, and policies.
• Take initiative on new projects and contribute to the team’s success.
• Embrace change and growth with a positive, proactive mindset.
• Work hard, have fun, and be part of a goal-oriented global team.

🕒

Monday to Friday, 11:00 AM – 7:00 PM (CET) .
There is flexibility to start later (e.g., 12:00 PM or 1:00 PM)

🔎 What We’re Looking For

Languages & Experience

• Business proficiency in English and either French or Portuguese .
• 2+ years’ experience in customer support (banking or payments background a strong plus).
• Strong work ethic, with a passion for learning and taking on new challenges.

Communication

• Excellent written and verbal skills across all channels (phone, chat, email, WhatsApp, WeChat, etc.).
• Confident working with a global customer base and culturally aware in your approach.
• Effective communicator and collaborator with internal teams worldwide.

Knowledge & Application

• Comfortable applying standard processes and SOPs to resolve routine issues.
• Maintains current knowledge of Flywire’s offerings to provide accurate information.

Problem Solving

• Skilled at using troubleshooting techniques and guidelines to resolve frontline issues.
• Knows when to escalate complex cases and uses active listening to understand customer needs.

Data & Detail

• Accurate with data entry and basic reporting, keeping payer records and insights organised.

⚙️
Tools We Use

• Zendesk
• Google Workspace
• Banking & partner back offices
• Looker

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are looking for an experienced Sr. Software Engineer II, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the main payment experience for our platform that supports the money movement of our industry leading payment engine moving hundreds of millions for thousands of users everyday.

You will join a team responsible for designing new features and enhancing existing ones to boost engagement, conversion rates, speed, cost efficiency and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe working both in the frontend and backend of our product.

• Write clean, high quality, testable, secure, maintainable and extendable code

• Solve items such as challenging bugs and production issues within the development environment

• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results

• Understand scalability and performance status and make improvement for scalability

• Drive change and improvement in all phases of the development lifecycle

• Partake in the recruitment process by identifying and exciting great talent

• Ensure the best possible performance, quality, and responsiveness of the applications

• Contribute to the product vision by collaborating with Product Managers and stakeholders

• Drive initiatives to lead projects as well as mentor team members

• 10+ years of experience in web application development

• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems

• Hands-on experience building and maintaining React based SPAs and ideally with Flywire’s technology stack

• Experience in Web Accessibility principles

• Hands-on experience building and maintaining Javascript libraries is a plus

• Understanding of o11y principles and tools

• Seasoned in techniques such TDD and BDD

• Proficient working with continuous integration and delivery (CI/CD)

• Understanding of relational databases

• Strong understanding of object-oriented fundamentals

• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs

• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

• Fluent in English, as it is the company’s working language

• Experience in FinTech or the payment industry will be appreciated

• The ability to deliver high quality code and learn quickly

Technologies We Use:

• Ruby or Java

• React

• Typescript, JavaScript, HTML5, and CSS3

• Jest, Playwright

• Redux

• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,

• AI Tools: Cursor / Copilot

• Cloud platform: AWS

• Jest, Playwright

• Webpack

• Nginx

• Docker

• Gitlab

• Competitive compensation, including Restricted Stock Units

• Employee Stock Purchase Plan (ESPP)

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

• Dynamic & Global Team (we have been collaborating virtually for years!)

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

• Be a meaningful part in our success - every FlyMate makes an impact

• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

🌍 Client Experience Senior Associate (EMEA) – Spanish & English Fluent 🇪🇸🇬🇧 | French a Bonus 🇫🇷
📍 Hybrid | Based in Valencia (preferred) – We’ll also consider superstars near Barcelona, Madrid, Alicante, Seville or Malaga 💫
🕐 Full-time

Join the team transforming global payments – and having fun doing it.

At Flywire , we’re not just solving payment problems – we’re helping people and businesses move money globally with ease and confidence 💸✨

We’re looking for a Client Experience Senior Associate who lives for delivering wow-worthy support and wants to make a real impact across the EMEA region. You'll be the go-to hero for our clients, helping them navigate Flywire’s products and services through phone, email and chat. Think problem-solver, educator and trusted advisor – all rolled into one.

You’ll work closely with our Relationship Managers, Payment Operations and Payment Experience teams to help clients get the most out of Flywire. This isn’t just support – it’s strategic, empathetic and all about making things smoother for everyone 🌟

🚀 What you’ll be doing:

• Providing fast, professional and friendly support via chat, phone and email
• Tackling complex queries with empathy and confidence – you’ll be the calm in the chaos
• Becoming an expert in all things Flywire so you can help clients get the best from our platform
• Spotting trends and issues before they become problems – you’re proactive like that 🕵️‍♀️
• Collaborating across teams to resolve issues and improve processes
• Owning follow-ups and keeping clients in the loop until things are sorted
• Taking part in exciting internal projects and mentoring newer team members
• Staying curious – keeping up with updates and always learning 📚
• Making Flywire even better through your ideas, insight and initiative

💡 What we’re looking for:

• You speak Spanish and English fluently – with strong written and verbal communication
• Business-level French ? That’s a big plus!
• 2+ years' experience in a customer-facing support role – ideally in tech or finance
• You love helping people and thrive in a fast-paced, problem-solving environment
• You’re a team player who’s culturally aware and empathetic when supporting global clients 🌐
• You’re analytical, detail-oriented and not afraid to dive into data
• Flexible with working hours (occasional holidays included) – we support a global client base
• Comfortable with tools like Zendesk, Google Suite and Looker

📍 Location details:

Our is our top pick – we love seeing our team in person and collaborating face to face!
But if you're based near
Barcelona, Madrid, Alicante, Seville or Malaga and you’re a perfect fit – we’re all ears. Superstar talent is always welcome ✨

✨ Why you’ll love it here:

• A collaborative, inclusive team that supports your growth
• The chance to shape the future of client experience in a fast-growing global company
• A company that celebrates your wins – big and small 🎉
• Opportunities to grow your career and work on meaningful projects
• Work hard, laugh harder – we genuinely have fun doing what we do 😄

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are seeking a Payment Experience Associate I.

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

• Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.

• Handle customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.

• Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.

• Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.

• Conduct daily follow-up with previously unresolved requests.

• Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.

• Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.

• Be inspired to take initiative in new projects that contribute to the greater success of the business.

• Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.

• Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.

• Have fun while working hard with a goal-oriented team.

General

• Business proficiency in English and any additional language would be a plus.

• 2 years of experience in customer support, a background in banking or payments is a plus.

• Strong work ethic focused on learning and effectively performing assigned tasks.

• Availability to cover weekends (Wed-Sun) (Wed to Fri 11am-7pm, Sat-Sun 8am-4pm)

Communication

• Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.

• Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.

• Efficient communication with internal teams and demonstrate global collaboration.

Knowledge & Application

• Capable of addressing straightforward and routine customer issues by adhering to established guidelines and standard operating procedures (SOPs).

• Maintains up-to-date knowledge of products and services to provide accurate and reliable information to customers.

Problem Solving

• Familiar with standard operating procedures and basic troubleshooting techniques to efficiently resolve a variety of frontline customer inquiries across multiple channels and platforms.

• Proactiveness and to escalate more complex issues to higher levels of support, utilizing active listening skills to fully understand and respond to customer queries.

Data Analysis

• Responsible for basic data entry and reporting tasks, ensuring accurate documentation and organization of data from customer interactions.

Technologies We Use:

• Zendesk

• Google Workspace

• Banking and partner back offices

• Looker

• Slack

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid