Customer Experience Cx Data Analyst jobs at Flywire in Spain, Valencia

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

💼 The Opportunity

We’re looking for a to join our growing team at Flywire .

In this role, you’ll manage a high and increasing volume of chargeback disputes while ensuring full compliance with regulatory controls and safeguarding requirements. You’ll play a key part in protecting Flywire’s funds and reputation — working collaboratively across teams, maintaining accurate financial records, and continually improving processes to enhance efficiency and accuracy.

🔍 What You’ll Do

• Ensure all daily chargeback tasks are completed accurately and on time
• Record new chargebacks in our internal systems
• Prepare and submit chargeback dispute responses in line with card scheme and regulatory rules
• Monitor and reconcile funds movements with partners and clients
• Maintain accurate records of chargeback fund balances
• Investigate and resolve chargeback-related issues with payment partners
• Collaborate with cross-functional teams to resolve queries and improve workflows
• Identify and implement process improvements to increase efficiency and reduce errors
• Prepare regular reports and insights for management

🧩
What We’re Looking For

• Relevant experience in financial operations, payments, or chargebacks is beneficial but not required
• An undergraduate degree or interest in the financial field is what matters most
• Strong Excel and Google Workspace skills
• Excellent analytical , organisational , and problem-solving abilities
• Strong attention to detail and ability to manage multiple priorities
• Clear and effective communication skills , both verbal and written
• Proven English fluency in a global, collaborative environment
• Proactive mindset with curiosity to learn and improve processes continuously
• Passion for helping customers and contributing to a positive team environment

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

⚙️

but also open to other major locations in Spain)

Flywire is a global payments leader, consistently recognised as one of the best companies to work for 🌍.

We’re looking for an experienced to ensure our Client and Payer Experience (CPE) tools run seamlessly and continue to evolve with business needs 🚀. Reporting to the Tool Optimisation Lead, you’ll play a key role in maintaining a reliable and efficient tech ecosystem designed to enhance both customer and agent experiences 💡. You’ll collaborate with teammates and cross-functional partners to troubleshoot issues, streamline workflows, and deliver system improvements that have real impact.

What You’ll Do

⚙️ Manage and configure tools such as and our chatbot platform
🤖 Develop and test automated workflows to boost self-service capabilities
📊 Monitor performance and usage, preparing reports and identifying opportunities for optimisation
🤝 Partner with stakeholders to gather requirements and support tool enhancements and new feature rollouts
📋 Contribute to system-related projects, tracking tasks and ensuring on-time delivery
📝 Document processes and updates to share knowledge across the team

What We’re Looking For

✔️ 2–4 years’ experience in
✔️ Strong proficiency with support technologies (Zendesk, chatbots, CRM platforms) ⚙️
✔️ Comfortable analysing data with spreadsheets and reporting tools (Excel, Looker) 📈
✔️ Working knowledge of HTML, CSS, or JavaScript (advantageous) 💻
✔️ Strong problem-solving skills, attention to detail, and effective time management ⏱️
✔️ Clear communicator who collaborates easily across teams 💬
✔️ Passion for using technology to improve customer and agent experiences 🌍

Technologies We Use

🔹 : Zendesk, Salesforce
🔹 🤖
🔹 : Jira, Confluence
🔹 : Looker, Excel
🔹
Web Tools : HTML, CSS, JavaScript

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

💼 The Opportunity

We’re looking for a to join our growing team at Flywire .

In this role, you’ll manage a high and increasing volume of chargeback disputes while ensuring full compliance with regulatory controls and safeguarding requirements. You’ll play a key part in protecting Flywire’s funds and reputation — working collaboratively across teams, maintaining accurate financial records, and continually improving processes to enhance efficiency and accuracy.

🔍 What You’ll Do

• Ensure all daily chargeback tasks are completed accurately and on time
• Record new chargebacks in our internal systems
• Prepare and submit chargeback dispute responses in line with card scheme and regulatory rules
• Monitor and reconcile funds movements with partners and clients
• Maintain accurate records of chargeback fund balances
• Investigate and resolve chargeback-related issues with payment partners
• Collaborate with cross-functional teams to resolve queries and improve workflows
• Identify and implement process improvements to increase efficiency and reduce errors
• Prepare regular reports and insights for management

🧩
What We’re Looking For

• Relevant experience in financial operations, payments, or chargebacks is what matters most
• An undergraduate degree is beneficial but not required — practical experience will be valued equally
• Strong Excel and Google Workspace skills
• Excellent analytical , organisational , and problem-solving abilities
• Strong attention to detail and ability to manage multiple priorities
• Clear and effective communication skills , both verbal and written
• Proven English fluency in a global, collaborative environment
• Proactive mindset with curiosity to learn and improve processes continuously
• Passion for helping customers and contributing to a positive team environment

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

🌍 Payment Experience Associate I – Valencia

Work for a global payments leader, consistently ranked as one of the best companies to work for.

✨ The Opportunity

At Flywire, Payment Experience roles aren’t your typical ‘support’ jobs. As the first point of contact for our payers, you’ll be equipped with deep knowledge of our products and services, the backing of a global team, and the freedom to solve complex payment challenges.

Based in Valencia , you’ll guide customers through their payment journey, uncovering their needs and delivering solutions that leave a lasting positive impression. Every interaction is international, fast-paced, and varied — making empathy, resilience, and curiosity essential. This role is also a fantastic launchpad for building a career across Flywire.

🛠️ Key Responsibilities

You will:

• Become an expert on Flywire’s products, services, and policies to deliver accurate, personalised solutions.
• Support payers across phone, chat, email, and messaging apps — always with speed, empathy, and professionalism.
• Carry out proactive outreach to help payers complete their booking or resolve issues.
• Troubleshoot complex payment problems using multiple tools, collaborating with colleagues across departments.
• Follow up on unresolved requests to ensure swift resolution.
• Act as the voice of the payer — sharing insights and trends with senior team members.
• Stay up to date on product updates, features, and policies.
• Take initiative on new projects and contribute to the team’s success.
• Embrace change and growth with a positive, proactive mindset.
• Work hard, have fun, and be part of a goal-oriented global team.

🕒

Monday to Friday, 11:00 AM – 7:00 PM (CET) .
There is flexibility to start later (e.g., 12:00 PM or 1:00 PM)

🔎 What We’re Looking For

Languages & Experience

• Business proficiency in English and either French or Portuguese .
• 2+ years’ experience in customer support (banking or payments background a strong plus).
• Strong work ethic, with a passion for learning and taking on new challenges.

Communication

• Excellent written and verbal skills across all channels (phone, chat, email, WhatsApp, WeChat, etc.).
• Confident working with a global customer base and culturally aware in your approach.
• Effective communicator and collaborator with internal teams worldwide.

Knowledge & Application

• Comfortable applying standard processes and SOPs to resolve routine issues.
• Maintains current knowledge of Flywire’s offerings to provide accurate information.

Problem Solving

• Skilled at using troubleshooting techniques and guidelines to resolve frontline issues.
• Knows when to escalate complex cases and uses active listening to understand customer needs.

Data & Detail

• Accurate with data entry and basic reporting, keeping payer records and insights organised.

⚙️
Tools We Use

• Zendesk
• Google Workspace
• Banking & partner back offices
• Looker

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are looking for an experienced Sr. Software Engineer II, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the main payment experience for our platform that supports the money movement of our industry leading payment engine moving hundreds of millions for thousands of users everyday.

You will join a team responsible for designing new features and enhancing existing ones to boost engagement, conversion rates, speed, cost efficiency and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe working both in the frontend and backend of our product.

• Write clean, high quality, testable, secure, maintainable and extendable code

• Solve items such as challenging bugs and production issues within the development environment

• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results

• Understand scalability and performance status and make improvement for scalability

• Drive change and improvement in all phases of the development lifecycle

• Partake in the recruitment process by identifying and exciting great talent

• Ensure the best possible performance, quality, and responsiveness of the applications

• Contribute to the product vision by collaborating with Product Managers and stakeholders

• Drive initiatives to lead projects as well as mentor team members

• 10+ years of experience in web application development

• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems

• Hands-on experience building and maintaining React based SPAs and ideally with Flywire’s technology stack

• Experience in Web Accessibility principles

• Hands-on experience building and maintaining Javascript libraries is a plus

• Understanding of o11y principles and tools

• Seasoned in techniques such TDD and BDD

• Proficient working with continuous integration and delivery (CI/CD)

• Understanding of relational databases

• Strong understanding of object-oriented fundamentals

• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs

• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

• Fluent in English, as it is the company’s working language

• Experience in FinTech or the payment industry will be appreciated

• The ability to deliver high quality code and learn quickly

Technologies We Use:

• Ruby or Java

• React

• Typescript, JavaScript, HTML5, and CSS3

• Jest, Playwright

• Redux

• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,

• AI Tools: Cursor / Copilot

• Cloud platform: AWS

• Jest, Playwright

• Webpack

• Nginx

• Docker

• Gitlab

• Competitive compensation, including Restricted Stock Units

• Employee Stock Purchase Plan (ESPP)

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

• Dynamic & Global Team (we have been collaborating virtually for years!)

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

• Be a meaningful part in our success - every FlyMate makes an impact

• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

⚙️

The Opportunity

Flywire is a global payments leader, listed on the NASDAQ and consistently ranked as one of the best companies to work for 🌍.

We’re looking for an experienced to ensure our Client and Payer Experience (CPE) tools run seamlessly and continue to evolve with business needs 🚀. Reporting to the Tool Optimisation Lead, you’ll play a key role in maintaining a reliable and efficient tech ecosystem designed to enhance both customer and agent experiences 💡. You’ll collaborate with teammates and cross-functional partners to troubleshoot issues, streamline workflows, and deliver tool improvements that have real impact.

What You’ll Do

⚙️ Manage and configure tools such as Zendesk and our chatbot platform
🤖 Develop and test automated workflows to boost self-service capabilities
📊 Monitor performance and usage, preparing reports and identifying opportunities for optimisation
🤝 Partner with stakeholders to gather requirements and support tool enhancements and new feature rollouts
📋 Contribute to tool-related projects, tracking tasks and ensuring on-time delivery
📝 Document processes and updates to share knowledge across the team

What We’re Looking For

✔️ 2–4 years’ experience in tool optimisation, systems administration, or customer service platforms
✔️ Strong proficiency with support technologies (preferably Zendesk, chatbots, CRM platforms) ⚙️
✔️ Comfortable analysing data with spreadsheets and reporting tools (Excel, Looker) 📈
✔️ Working knowledge of HTML, CSS, or JavaScript (advantageous) 💻
✔️ Strong problem-solving skills, attention to detail, and effective time management ⏱️
✔️ Clear communicator who collaborates easily across teams 💬
✔️ Passion for using technology to improve customer and agent experiences 🌍

Technologies We Use

🔹 : Zendesk, Salesforce
🔹 🤖
🔹 : Jira, Confluence
🔹 : Looker, Excel
🔹
Web Tools : HTML, CSS, JavaScript

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

🌍 Client Experience Senior Associate (EMEA) – Spanish & English Fluent 🇪🇸🇬🇧 | French a Bonus 🇫🇷
📍 Hybrid | Based in Valencia (preferred) – We’ll also consider superstars near Barcelona, Madrid, Alicante, Seville or Malaga 💫
🕐 Full-time

Join the team transforming global payments – and having fun doing it.

At Flywire , we’re not just solving payment problems – we’re helping people and businesses move money globally with ease and confidence 💸✨

We’re looking for a Client Experience Senior Associate who lives for delivering wow-worthy support and wants to make a real impact across the EMEA region. You'll be the go-to hero for our clients, helping them navigate Flywire’s products and services through phone, email and chat. Think problem-solver, educator and trusted advisor – all rolled into one.

You’ll work closely with our Relationship Managers, Payment Operations and Payment Experience teams to help clients get the most out of Flywire. This isn’t just support – it’s strategic, empathetic and all about making things smoother for everyone 🌟

🚀 What you’ll be doing:

• Providing fast, professional and friendly support via chat, phone and email
• Tackling complex queries with empathy and confidence – you’ll be the calm in the chaos
• Becoming an expert in all things Flywire so you can help clients get the best from our platform
• Spotting trends and issues before they become problems – you’re proactive like that 🕵️‍♀️
• Collaborating across teams to resolve issues and improve processes
• Owning follow-ups and keeping clients in the loop until things are sorted
• Taking part in exciting internal projects and mentoring newer team members
• Staying curious – keeping up with updates and always learning 📚
• Making Flywire even better through your ideas, insight and initiative

💡 What we’re looking for:

• You speak Spanish and English fluently – with strong written and verbal communication
• Business-level French ? That’s a big plus!
• 2+ years' experience in a customer-facing support role – ideally in tech or finance
• You love helping people and thrive in a fast-paced, problem-solving environment
• You’re a team player who’s culturally aware and empathetic when supporting global clients 🌐
• You’re analytical, detail-oriented and not afraid to dive into data
• Flexible with working hours (occasional holidays included) – we support a global client base
• Comfortable with tools like Zendesk, Google Suite and Looker

📍 Location details:

Our is our top pick – we love seeing our team in person and collaborating face to face!
But if you're based near
Barcelona, Madrid, Alicante, Seville or Malaga and you’re a perfect fit – we’re all ears. Superstar talent is always welcome ✨

✨ Why you’ll love it here:

• A collaborative, inclusive team that supports your growth
• The chance to shape the future of client experience in a fast-growing global company
• A company that celebrates your wins – big and small 🎉
• Opportunities to grow your career and work on meaningful projects
• Work hard, laugh harder – we genuinely have fun doing what we do 😄

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid