Program Administrator jobs at Flex

Principal Responsibilities:

• Interfacing with customers, including solving customer problems, building relationships, and managing escalations.
• Leading successfully small to medium-sized projects with cross-functional teams from initiation to completion in a fast-moving environment.
• Participating in project planning sessions and contributing to timelines and deliverables.
• Participating in cross-departmental teams to deliver projects or initiatives.
• Facilitating meetings between different teams to ensure alignment.
• Effectively presenting project updates to stakeholders and senior leaders.
• Preparing reports or presentations summarizing project progress and outcomes.
• Participating in lean initiatives.

Specific Responsibilities:

• P&L Management / Financial Management / Cost Management: Responsible for delivering the manufacturing cost committed to the forecast. Monitor financial performance, report on Manufacturing cost FCST variances, and drive actions for improvement.
• Team Leadership / CFT Owner : Lead cross-functional teams (CFT), coordinating efforts across different departments.
• Project Planning and Procurement Execution Oversee the planning, execution, and delivery, ensuring they are completed on time and within Manufacturing cost FCST. Define and manage project scope, goals, timelines, and deliverables.
• Customer Relationship Management / Customer Communication: Act as customers' Program/Site representative, ensuring their needs are met. Supports customer vistits. Regular updates to inform customers of project status, challenges, and successes. Site score / Quality Score / Delivery Score.
• KPI Tracking / Operational Excellence: Monitor and report on key performance indicators (KPIs) related to customer satisfaction, OTD, quality, Accounts Receivable (AR), and financial performance.
• Risk Management: Identify potential risks to the project and implement strategies to mitigate them.
• Contract Compliance / Management: Ensure all services and activities performed by the site follow the contract and agreements. Ensure compliance with contract terms (set by the commercial team) and manage contractual obligations, all the non- contractual situations must be escalated to GAM’s (proposal).
• Scope / Change Management: Manage changes in project scope, schedule, and resources effectively. Manage Engineering Change Orders (ECOs) and Product Change Notifications (PCNs) in accordance with customer requirements. Ensure changes to scope are clear. Address any impact from the change request that needs to be adequately solved by the commercial team.
• Forecast Management: Acknowledge input from demand forecasts and ensure alignment with production capacities (man, machine, materials). Supports the development of accurate forecast and demand plans.
• Claims Management: Variance Management Tracking identifies possible claims and recoveries and addresses them with the commercial team for timely resolution.
• Inventory Management: Oversee inventory levels to ensure adequate supply for production at Site level.
• Quality Assurance: Ensure that project deliverables meet quality standards and customer expectations.
• Reporting and Documentation: Provide regular updates and comprehensive documentation of program activities.
• Continuous Improvement: Drive initiatives for process improvements and operational efficiencies.
• ESG and Sustainability - Customer requirements : Implement customer requirements as agreed & vetted by Commercial Teams.

Qualifications:

• Bachelor’s degree in supply chain management, Engineering, Business Administration, Operations Management, or related field.
• 5+ years of experience of Program/project management in engineering, production, operations, supply chain, or related management.
• Provides ongoing coaching and mentoring to team members, helping them develop their skills and advance their careers.
• Solid understanding – good grasp of relevant concepts and practices.
• Exercises judgment within defined procedures and policies for selecting methods, techniques, and evaluation criteria for obtaining results.
• Establishes and recommends changes to policies.
• Make decisions to ensure that work progresses as planned.
• Addresses immediate issues or challenges during project execution, determining the best solutions to keep projects on track.
• Makes decisions related to quality assurance processes, including how to monitor and evaluate the quality of deliverables.
• Implements quality control processes to ensure that project deliverables meet the required standards defined in the contract. Facilitates effective communication among CFT, stakeholders, and upper management to ensure alignment and transparency.
• Inspires guides, and influences others towards achieving common goals.
• Supervises the execution of individual projects within the program, ensuring they are delivered on time, within contract scope, and on Manufacturing cost FCST.
• Manages changes to the program scope, schedule, and resources, ensuring that all stakeholders are informed and engaged.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

The Office Administration will be based on Littleton, MA and will be Responsible for working in conjunction with other administrative personnel to perform a wide variety of general clerical work and administrative duties including research or technical duties.

What a typical day look like:

· Various tasks associated with data management including composing, formatting, amalgamating, processing, analyzing and interpreting data.

· Prepares reports and presentations as required.

· Organizes and maintains file system, and files correspondence and other records.

· Conducts research, and compiles and types statistical reports.

· Makes copies of correspondence or other printed materials.

· Orders and maintains supplies and required operational materials and gear, and arranges for equipment maintenance.

· Recommends changes to current methods, operations and procedures for assigned work.

· May order, maintain and dispense ESD supplies for organization in support of maintenance of ISO certification.

· May maintain time and attendance records for the department's personnel.

· May input customer's responses to the Customer Satisfaction Index (CSI). Prepares reports and presentations for weekly site meetings. Provides monthly and quarterly results to management and corporate.

The experience we’re looking to add to our team:

• Training, or equivalent with experience in the use of computer applications
• May require functional process knowledge
• Bachelor of science and 0-3+ years work experience, or similar background
• Use of the following tools may be required: Office Skills: typing, telephones, office software to include, word processing, spreadsheets, presentation packages and database systems. Requires the ability to type accurately.
• Acquires job skills and learns Flex policies/procedures on the job

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Responsibilities:

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Qualifications:

• Bachelor’s Degree in Engineering or equivalent.
• 5 -7 years of program management experience – in Medical Manufacturing and thermoplastic injection molding.
• Experience with operational financial management (P&L, budgets, forecasting, etc).
• Extensive customer relationship management skills, ability to work with and present to external customers and internal stakeholders.
• Knowledge with Tooling Maintenance, Refurbishment, evaluation, validation and repairs.
• Experience with tracking and reporting Operational KPIs and Metrics to technical and non-technical audiences.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Reporting to thethe

What a typical day looks like:

• Assist in the review of program proposals or plans to define time frame, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Confers with appropriate managers within Program Management, Operations and others to outline work plan and to assign duties, responsibilities and scope of authority, and to receive technical advice and resolve problems.
• Drives and coordinates projects/activities with the Customer Focus Team (CFT) members to ensure program progresses on schedule and within prescribed budget, including facilitating the work/communication across different departments.
• Prepares program reports and executive presentations for management, client, or others.
• May assist in metric development and tracking for the program.
• Occasional travel to customer locations.
• Drive the team to look for continuous improvement activities that have an impact in the project timeline, cost or daily production activities
• Follow up on shipments to ensure we meet site and customer guarantees without any delay and coordinate the team to any issue that could generate an impact.

The experience we’re looking to add to our team:

• Typically requires a minimum of 5 years of related experience.
• Demonstrates advanced functional skills which may be used to conduct on-the-job training and/or guide other employees.
• Impacts the immediate to near-term direction and operational success of the function. Executes and may provide input to functional processes or technologies. Assists in achieving section/sub-function goals for a functional area. Demonstrates dedication to implement initiatives.
• Exercises singly judgment within defined procedures and practices to achieve goals. May make resolutions absent management supervision using broad guidelines. Provides input for team resolutions. resolutions affect team.
• Works under limited supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

The Program Manager Lead manages and oversees the end-to-end product lifecycle for manufacturing programs, ensuring that production, quality, safety, and cost targets are met.

Responsibilities:

• Interfacing with customers, including solving customer problems, building relationships, and managing escalations.

• Leading the Program Management Office (PMO) for the Business Unit.

• Manages the program management team who lead various customer programs.

• Participating in project planning sessions and contributing to timelines and deliverables.

• Participating in cross-departmental teams to deliver projects or initiatives.

• Facilitating meetings between different teams to ensure alignment.

• Effectively presenting project updates to customers, stakeholders, and senior leaders.

• Preparing reports or presentations summarizing project progress and outcomes.

• Participating in lean initiatives.

Specific Responsibilities:

• P&L Management / Financial Management / Cost Management: Responsible for delivering the manufacturing cost committed to the forecast. Monitor financial performance, report on Manufacturing cost FCST variances, and drive actions for improvement.

• Team Leadership / CFT Owner: Lead cross-functional teams (CFT), coordinating efforts across different departments.

• Project Planning and Procurement Execution Oversee the planning, execution, and delivery, ensuring they are completed on time and within Manufacturing cost FCST. Define and manage project scope, goals, timelines, and deliverables.

• KPI Tracking / Operational Excellence: Monitor and report on key performance indicators (KPIs) related to customer satisfaction, OTD, quality, Accounts Receivable (AR), and financial performance.

• Risk Management: Identify potential risks to the project and implement strategies to mitigate them.

• Contract Compliance / Management
:Ensure all services and activities performed by the site follow the contract and agreements. Ensure compliance with contract terms (set by the commercial team) and manage contractual obligations, all the non- contractual situations must be escalated to GAM’s (proposal).

• Manage changes in project scope, schedule, and resources effectively. Manage Engineering Change Orders (ECOs) and Product Change Notifications (PCNs) in accordance with customer requirements. Ensure changes to scope are clear. Address any impact from the change request that needs to be adequately solved by the commercial team.

• Forecast Management: Acknowledge input from demand forecasts and ensure alignment with production capacities (man, machine, materials). Supports the development of accurate forecast and demand plans.

• Claims Management: Variance Management Tracking identifies possible claims and recoveries and addresses them with the commercial team for timely resolution.

• Inventory Management: Oversee inventory levels to ensure adequate supply for production at Site level.

• Quality Assurance: Ensure that project deliverables meet quality standards and customer expectations.

• Reporting and Documentation: Provide regular updates and comprehensive documentation of program activities.

• Continuous Improvement: Drive initiatives for process improvements and operational efficiencies.

• ESG and Sustainability - Customer requirements: Implement customer requirements as agreed & vetted by Commercial Teams.

Qualifications:

• Bachelor’s degree in supply chain management, Engineering, Business Administration, Operations Management, or related field.
• 7 plus years of related program management experience in medical device manufacturing.
• Deep understanding and extensive experience; capable of handling complex tasks with a high knowledge base and skill.
• Has a comprehensive understanding of key financial indicators and their implications on profit and loss statements and balance sheets.
• Possesses in-depth knowledge ofbudgeting/forecasting,cost control, and cash management (e.g., QvA).
• Utilizes financial analysis to generate, evaluate, and make decisions that ensure profitability, with a clear understanding of the 'why' behind the numbers.
• Understands contracts, including commercial (price, delivery, obligations, warranty, scope, etc.) supply chain and legal terms.
• Knows manufacturing processes, including KPIs, deliverables, quality, supply chain management (Site inventory, turns, efficiency and optimization around warehousing), production capabilities (human, machine, materials - Bill of Material Pricing & Approved Vendor List), resource management, and continuous improvement to ensure on time delivery and customer.
• Develops and maintains strong and trusted customer relationships. Uses active listening and open-ended questions to uncover customer needs. Is responsive to customer inquiries.
• Organizes people and resources and holds them accountable to meet or exceed commitments.
• Prior operations experience in injection molding and automated assembly preferred.

MF 15

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Technical Program Managerlocated inAustin, TX.

Reporting to thethewill be Partner with the Design & Engineering teams and commercial teams to drive the design, validation and implementation of innovative and cost-effective product solutions of varying scope in order to meet customer requirements from development of conceptual prototypes and architecture thru the NPI phase. Work closely with the Director of Program Management to define market and product requirements and provide voice of the market and customer to the design & engineering teams in I&NV.

What a typical day looks like:

• Drive the execution of product development, contributing technical expertise to product development, coordinating the development of new technologies with technical program engineers, and ensuring program timing and budgets are met

• Actively identify and assess new product opportunities and initiatives for customer designs and white label products. Work closely with design engineering to extract and develop core productfeatures-advantages-benefitsinformation to drive and support the product marketing strategy.

• Translate customer’s technical needs and requirements to the NPI and CFT teams

• Knowledge of multiple functional technologies/ processes, industries or functions and understanding of inter-dependencies of such processes at the site

• Establish and ensure effective achievement of functional strategic plans and objectives for the site and may have P&L responsibilities.

• Develops plans for structuring and implementing major initiatives

The experience we’re looking to add to our team,

• 4 years of experience in a similar position

• Bachelor’s degree

• Medical devices previous experience

Here are a few of our preferred experiences:

• PMP certification is desirable

• Lean Manufacturing tools

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

located in

What a typical day looks like:

• Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex’s products and services.
• Collaborate with leadership and functional teams to define project scope, timelines, budgets and resource allocation to ensure on-time task delivery and execution.
• Act as the primary point of contact between the business and its clients.
• Collaborate with program teams, business development and NPI by developing strategic plans, goals, and timelines to meet program ramps.
• Monitor program progress, identify and mitigate risks, and communicate effectively with stakeholders
• Oversee the scheduling, coordination and implementation of contracted Flex’s products and services for assigned clients.
• Manage KPIs, and coordinate with various departments to drive excellence in Operations, customer, and financial metrics.
• Coordinate with the client and Flex operations to define data requirements, production schedule and deliverables as required.
• Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
• Work with the Director and Management team about coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
• Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
• Participate in and/or support major contract negotiations.
• Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
• Provide business proposal support and inputs for existing and new business.
• Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
• Keep senior management informed with detailed and accurate reports or presentations
• Ensure program operations and activities adhere to legal guidelines and internal policies
• Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

The experience we’re looking to add to our team,

• Proven experience in program management with at least 7 years of progressive progressively advancing program management and/or business development experience.
• Demonstrated leadership skills
• A Bachelor’s degree in business, engineering, or sciences; MBA is preferred.
• Thorough understanding of project/program management techniques and methods
• Excellent Knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting, budgeting and P&L
• Working knowledge of MS office and program management software (e.g MS Project)
• A business acumen with a strategic ability
• An analytical mindset with great problem-solving abilities
• Excellent organizational, interpersonal, negotiation and communication skills

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement