Jobs at Fireblocks

• Drive Go-to-Market Strategy: Define and execute precision GTM strategies for new and existing solutions, driving pipeline growth, adoption, and revenue.
• Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions that speak to global enterprises, financial institutions, and Web3 companies.
• Shape the Product Roadmap: Refine customer insights, track competitive trends, and engage closely with Product teams to influence innovation.
• Enable Global Sales Teams: Develop nuanced content and enablement strategies tailored for regions, buyer personas, and use cases.
• Create Best-in-Class Content: Produce solution briefs, case studies, presentations, videos, and whitepapers that elevate awareness and educate the market.
• Lead Product Launches: Develop strategies to bring new products and capabilities to market with precision and impact.
• Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements.
• Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for continual market impact.

• 7+ years of Product Marketing experience with a focus on fintech, SaaS, cybersecurity, or blockchain industries.
• Industry Storytelling: Exceptional ability to simplify and elevate messaging for complex platforms within a highly dynamic ecosystem.
• Leadership: Experience building and leading teams, with a strong hands-on approach and willingness to roll up your sleeves.
• Market Expertise: Understanding of blockchain solutions, digital asset custody, treasury management, tokenization, and the evolving buyer ecosystem.
• Strategic & Tactical Agility: Entrepreneurial mindset with a track record of driving results through innovative strategies and flawless execution.
• Cross-Functional Influence: Proven ability to align Product, Sales, and Customer Success to deliver GTM excellence.
• Content Development: Strong writing, storytelling, and content creation skills to support marketing and enablement initiatives.
• Analytical Mindset: Ability to define success metrics and translate data into actionable insights.
• Passion for Blockchain: A deep interest in cryptocurrency, digital assets, and the blockchains powering global financial transformation.

Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. Each frontline team member is assigned to a 5x8 schedule including one weekend day (5 shifts per week, 8 hours per shift. For Eg: Wednesday-Sunday or Sunday-Thursday etc. ) determined through a requirement and seniority-based shift bid process.

• Owning problems through to resolution using all available resources at your disposal.
• Provide real-time support using Slack and remote troubleshooting during US time zone (US East and US West)
• Deliver best-in-class technical support for Fireblocks's SaaS platform.
• Escalate technical issues to the Senior Support Team as required.
• Collaborate with the Senior Support team during outage situations and participate in war room calls.
• Adoption and adherence to business processes and policies.
• Since the Frontline Support team is our first line of defense, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation.

• At least 1-2 years experience as a Technical Support Engineer (or a similar role)
• Ability to work under high pressure and troubleshoot with effective time management
• Work ethics/ability to work unorthodox hours in case needed
• API implementation and debugging
• Excellent communications skills, both oral and written
• Excellent troubleshooting and analytical skills

• BS/BA degree in Computer Science or equivalent field
• Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
• Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash
• Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

• Drive Go-to-Market Strategy: Define and execute precision GTM strategies for new and existing solutions, driving pipeline growth, adoption, and revenue.
• Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions that speak to global enterprises, financial institutions, and Web3 companies.
• Shape the Product Roadmap: Refine customer insights, track competitive trends, and engage closely with Product teams to influence innovation.
• Enable Global Sales Teams: Develop nuanced content and enablement strategies tailored for regions, buyer personas, and use cases.
• Create Best-in-Class Content: Produce solution briefs, case studies, presentations, videos, and whitepapers that elevate awareness and educate the market.
• Lead Product Launches: Develop strategies to bring new products and capabilities to market with precision and impact.
• Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements.
• Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for continual market impact.

• 7+ years of Product Marketing experience with a focus on fintech, SaaS, cybersecurity, or blockchain industries.
• Industry Storytelling: Exceptional ability to simplify and elevate messaging for complex platforms within a highly dynamic ecosystem.
• Leadership: Experience building and leading teams, with a strong hands-on approach and willingness to roll up your sleeves.
• Market Expertise: Understanding of blockchain solutions, digital asset custody, treasury management, tokenization, and the evolving buyer ecosystem.
• Strategic & Tactical Agility: Entrepreneurial mindset with a track record of driving results through innovative strategies and flawless execution.
• Cross-Functional Influence: Proven ability to align Product, Sales, and Customer Success to deliver GTM excellence.
• Content Development: Strong writing, storytelling, and content creation skills to support marketing and enablement initiatives.
• Analytical Mindset: Ability to define success metrics and translate data into actionable insights.
• Passion for Blockchain: A deep interest in cryptocurrency, digital assets, and the blockchains powering global financial transformation.

• Develop a content strategy that aligns with and amplifies our value props, differentiators, and position in the market – this includes building a plan for and delivering full-funnel content
• Write and deliver a consistent stream of high-quality technical and non-technical content by working with stakeholders across the entire organization
• Strong ability to multi-task and adhere to/enforce deadlines
• Transform our blog into an industry-leading resource by creating educational and thought-provoking content including (but not limited to) whitepapers, guest posts, and blog posts
• Collaborate with the business analyst team to turn our proprietary data into industry insights/reports that can serve as both lead magnets and newsworthy stories for the press team
• Turn our customers’ success into case studies, articles, and social proof
• Build and execute content strategy for Fireblocks SPARK, the company’s annual user conference
• Uphold and develop Fireblocks’ brand voice across all content touchpoints

• 5+ years of content marketing experience
• An excellent writer and storyteller
• Strong project management skills, with the ability to create a scalable content production/management engine within the organization
• Entrepreneurial-minded, with a high sense of urgency, dedication, and a drive to succeed.
• Excellent communicator who can drive consensus and articulate recommendations to cross-functional partners.
• A passion and a willingness to learn about new technologies including cryptocurrency and the blockchains that power them.
• Very proficient at producing highly technical content for enterprise infrastructure, developer tools or technologies, cybersecurity, networking, or very similar types of companies/industries. Crypto/Blockchain/Finance experience is not required but would be a major plus
• Demonstrated track record of success with turning content into traffic, engaging and educating audiences, and creating content that converts prospects into customers
• Experience running content strategy and presenting plans and results to senior leadership
• Strong understanding of SEO best practices and web analytics
• Ability to communicate clearly and collaborate closely with cross-functional teams such as product, sales, and customer service teams
• We’d love for you to have financial services, fintech, blockchain, cybersecurity, or crypto industry experience but it is not a requirement. We have a comprehensive onboarding and training program for all new employees.

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $120,000 - $158,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.

• Drive Go-to-Market Strategy: Define and execute precision GTM strategies for new and existing solutions, driving pipeline growth, adoption, and revenue.
• Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions that speak to global enterprises, financial institutions, and Web3 companies.
• Shape the Product Roadmap: Refine customer insights, track competitive trends, and engage closely with Product teams to influence innovation.
• Enable Global Sales Teams: Develop nuanced content and enablement strategies tailored for regions, buyer personas, and use cases.
• Create Best-in-Class Content: Produce solution briefs, case studies, presentations, videos, and whitepapers that elevate awareness and educate the market.
• Lead Product Launches: Develop strategies to bring new products and capabilities to market with precision and impact.
• Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements.
• Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for continual market impact.

• 10+ years of Product Marketing experience with a focus on fintech, SaaS, cybersecurity, or blockchain industries.
• Industry Storytelling: Exceptional ability to simplify and elevate messaging for complex platforms within a highly dynamic ecosystem.
• Leadership: Experience building and leading teams, with a strong hands-on approach and willingness to roll up your sleeves.
• Market Expertise: Understanding of blockchain solutions, digital asset custody, treasury management, tokenization, and the evolving buyer ecosystem.
• Strategic & Tactical Agility: Entrepreneurial mindset with a track record of driving results through innovative strategies and flawless execution.
• Cross-Functional Influence: Proven ability to align Product, Sales, and Customer Success to deliver GTM excellence.
• Content Development: Strong writing, storytelling, and content creation skills to support marketing and enablement initiatives.
• Analytical Mindset: Ability to define success metrics and translate data into actionable insights.
• Passion for Blockchain: A deep interest in cryptocurrency, digital assets, and the blockchains powering global financial transformation.

For employees hired to work from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $180,000 - $230,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.

As Compliance Lead for the SaaS platform, you will be focused on leading and supporting compliance efforts with various regulatory regimes that apply to our SaaS business, including, but not limited to, economic sanctions, anti-bribery, and anti-corruption programs. In addition to these responsibilities, the Compliance Lead will conduct risk reviews of SaaS business customers and report findings to senior management. Risk reviews will encompass initial assessments of new SaaS licensees and ongoing reviews leveraging public information and blockchain analytics.

• Support development and implementation of compliance program components, including drafting policies, procedures, or desktop instructions.
• Conduct sanctions screening of SaaS relationships, ensuring that all customers, contracts, transactions, and counterparties are screened against applicable global sanctions lists, including OFAC, EU, and UN lists.
• Conduct customer due diligence (“CDD”) on SaaS licensees, including verifying incorporation details, assess licensee operations utilizing open-source intelligence (“OSINT”) tools, adverse media screening, and public records.
• Conduct risk-based investigations of alerts generated from CDD investigations or screening tools, identifying potential risks relevant to a technology company.
• Respond to law enforcement inquiries by gathering and providing responsive data.
• Stay updated on regulatory developments related to sanctions, anti-bribery, anti-corruption and other compliance areas, and coordinate with stakeholders to ensure timely implementation of regulatory updates and enhancements to compliance processes as needed.
• Provide guidance to employees on compliance-related matters and be a point of contact for compliance-related inquiries.
• Tackle ad hoc projects as necessary to support the enhancement or operation of the compliance program at the direction of the Senior Director of Compliance.

• 5+ years of experience working in Web3 organizations with an intermediate familiarity of digital assets and their various use cases.
• Substantial experience conducting investigations into digital asset activities, leveraging a blockchain analytics platform (e.g., Chainalysis, TRM, Elliptic).
• Ability to contribute to the design of effective compliance controls for applicable regulatory regimes.
• Growth mindset to tackle any problem and learn any skill that will support the evolution of the compliance programs.
• Strong analytical and problem-solving skills, including how to identify patterns of unusual or suspicious activity.
• Excellent personal, political, analytical, and communications skills with a high attention to detail.
• Excellent written work with a concise, direct style.

• Although this role is with a non-regulated company, experience working with financial institutions in an investigative or customer monitoring capacity, especially within AML/CTF Compliance Programs, is a favorable attribute for this role.
• Experience as a manager is helpful, but not required.
• An advanced degree in finance, business, or law (e.g., Masters, Juris Doctor) can be substituted for some years of working experience.
• Domain-specific certification(s), such as Anti-Money Laundering Specialist (“CAMS”), or blockchain analytics tool, e.g., Chainalysis Reactor Certificate.
• Experience or interest in novel payments or digital assets use cases, including tokenization, digital identity, non-fungible tokens, air drops, or blockchain infrastructure.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $120,000 to $160,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.

Secure. Simplify. Scale

As a Sales Engineer at Fireblocks in the US, you will take full ownership and responsibility for your designated projects and clients, from the product sales demonstration up to the preparation of client onboarding. You will be expected to understand the competitive landscape and how other competing solutions and platforms operate, be a gatekeeper to the internal engineering groups, assist with POC setup and testing, give demos on all advanced features related to API, handle tier 1-3 knowledge transfer to customers, coordinate workshops, assist in customer onboarding, handle RFPs and more.

You’ll be:

• Working within a supportive Americas-wide Sales Engineering team of highly motivated self-starters
• Supporting the Sales team through the entire client sales cycle from qualification to client onboarding
• Tailoring each demo to match the unique requirements of the customer to show how Fireblocks can support their Digital Asset goals
• Delivering in-depth technical presentations to C-level executives and cybersecurity professionals regularly
• Collaborate internally with Account Managers, Sales Directors and Product Managers
• Translating technical knowledge and terminology to non-technical audiences
• Managing multiple projects and preparing RFx responses simultaneously, each with its bespoke requirements

You’ll bring:

• Experience in either a pre-sales or consulting position within a Fintech, Crypto or Cybersecurity company
• A high technical acumen with natural curiosity and willingness to dig deep into complex technologies
• Confident & concise communication with excellent presentation skills
• A demonstrable passion for Blockchain and the Crypto industry, whether it be a professional or a personal interest
• An analytical approach that intuitively connects the dots
• A proactive, self-starter mindset with an interest and knowledge of Banking, Financial Services or Fintech
• Enthusiasm when educating customers and colleagues
• The ability to work with Webhooks, REST APIs and perform basic scripting tasks

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role.This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

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