Jobs at Fireblocks in Brazil

• Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors.
• Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions.
• Work closely with Sales to provide insights to customers about applicability of new features in FireBlocks and identify additional business use-cases.
• Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption.
• Translate customer product usage data into actionable advice for customers.
• Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners.
• Provide customer’s contract utilization pacing in regular account Health Checks towards renewal.
• Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins.
• Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options.
• Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues.
• Strong knowledge of Customer Success best practices with experience defining processes to promote adoption.
• Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations.
• Continuously drive communication and customer advocacy to ensure an orchestrated customer experience.
• Work transparently to surface customer problems and allow others to participate in solving them.

• Bachelor’s degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner
• Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs
• Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts
• Advanced project management experience & skills
• Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers
• Ability to manage executive relationships and discussions
• Excellent moderation and communication skills
• Extensive experience within a technical or account management area

• Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate)
• Platform adoption and usage
• Churn and contraction rate
• Customer satisfaction

You’ll be:

• Engaging with prospects via phone, personalized emails, and video conferencing.
• Identifying new accounts and qualifying new outbound and inbound sales opportunities.
• Working closely with Marketing to provide feedback on campaign performance, improve lead qualification, and lead scoring.
• Developing, testing and iterating outbound campaigns to drive new outbound opportunities.
• Partnering closely with Sales to strategically penetrate key accounts.
• Support the Sales Engineering team with product demonstrations.
• Keeping detailed notes of activities and ensuring data cleanliness in Hubspot/Salesforce.
• Representing the company and educating prospects at trade shows, conferences, and private events. Some travel will be required.

You’ll bring:

• Prior BDR/SDR experience within the technology sector, ideally software but this is not a must.
• Experience building a pipeline by qualifying leads and developing opportunities.
• The initiative to seek out new ways of finding opportunities i.e. LinkedIn, Drift.
• Ability to easily understand and pitch new products and technology, focusing on value prop.
• Natural curiosity and an eagerness to learn.
• The ability to quickly adapt to change in a fast-paced environment.
• Unafraid to fail and quickly owns up to it.
• Bilingual in Spanish and English.

We’d love for you to have financial services, fintech, blockchain, cybersecurity or crypto industry experience but it is not a requirement. We have a comprehensive onboarding and training program for all new employees.

Fireblocks is looking for a talented Senior Regional Marketing Manager to manage integrated marketing strategies across events, content marketing, social media, and paid digital campaigns within the region. Your main duties include strategy, execution, and analysis of marketing campaigns and events.

• Work in partnership with the demand gen. and sales teams to build and drive region and culture-specific marketing activities that impact Fireblocks rapid growth
• Coordinate regional planning and execution with sales & marketing stakeholders to build event calendars to increase awareness, drive engagement, generate leads, and support conversion rates.
• Think creatively about the client and prospect experience at events, and build experiences that create unique, memorable, branded experiences for attendees
• Plan and manage communication strategies across social media, press, and digital channels leading up to, during, and after events, using them as broader branding opportunities.
• Manage all aspects of event coordination including: strategy, event messaging/marketing, signage, giveaways, contract negotiation, vendor relations, site selection, registration, agenda scheduling, staffing, on-site production and F&B, logistics, etc.
• Conduct post-event evaluations and ROI analysis; report and share results and recommendations with sales team and marketing teams.
• Strategise, order, deliver, and manage inventory of swag to support sales & events.
• Research industry event opportunities and evaluate sponsorship based on Fireblocks’ objectives and target audience.
• Maintain event documents - budgets, calendars, project plans, checklists, run-of-shows, etc.
• Drive ROI by working with the sales and demand generation teams to nurture leads
• Prioritise and manage multiple projects simultaneously while meeting deadlines and budgets

• Bachelor's degree
• 7+ years of B2B working experience in event planning, field marketing, and/or marketing space
• Knowledge of the financial services industry preferred, with added knowledge in crypto, digital assets, and tech a plus
• Proven track record of managing events and marketing campaigns
• Ability to develop and deliver cohesive event strategies, including messaging, audience, execution
• Ability to work independently and in a group setting
• Ability to work in a dynamic and fast-paced environment; ability to multitask and effectively manage time
• Strong written and verbal communication skills
• Acute attention to detail; demonstrated ability for accuracy and thoroughness
• Ability to work effectively with internal and external clients
• Proven negotiation, problem-solving, organisation, and project management skills
• Experience handling large budgets
• Knowledge of Microsoft Office (PowerPoint, Excel, Word)
• Ability to travel internationally is required
• Strong written and verbal Portuguese & Spanish communication skills and fluency in English