Network Support Engineer Ii Japanese jobs at F5 in Mexico, Guadalajara

This position works with modern applications and modern workflows and requires an intermediate level knowledge of containers, programming languages and source control (git). Experience with one of the major cloud providers (AWS, GCP, Azure), orchestration, and Kubernetes is required.

• Implement, configure and review pre-release products to provide feedback to Product Engineering and Product Management.
• Provide technical subject matter expertise as a member of an agile team.
• Work as part of an agile team to deliver release readiness content for customers.
• Present work in progress deliverables at system demos.
• Review release readiness material produced by the agile team.
• Participate in projects of moderate complexity with minimal need for supervision or assistance.
• Continue education on new technologies related to F5 products and services.
• Participate in agile rituals and activities.

• Candidates should have a minimum of 8 years relevant work experience in enterprise level environments.
• Able to demonstrate an advanced understanding of system engineering and knowledge of enterprise architectures.
• Fluent in spoken and written English.
• Undergraduate Computer Science degree or equivalent work experience.

F5 offers such as:

• Freedom to Flex
• Employee inclusion groups
• Paid maternity/paternity leave
• Tuition assistance for professional development
• A comprehensive mentoring program
• Rewards/recognition, and so much more.

F5 and our employees are passionate about making a difference in the world and F5 enables this commitment through our such as:

• Employee donation matching
• Volunteer opportunities
• The F5 Foundation.

• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .

If you're anwith an eye for, you'll thrive here. We constantly challenge ourselves to find new and innovative solutions, and the ability tois crucial. We offerwithin sales compensation. If you have initiative, strong skills, and a great attitude, you'll find a fantastic place to develop and grow your career.

What will you do?

• Administer the sales compensation plans at all levels WW, Frontline to Executive level

• Implement, and manage F5 sales compensation models and incentive plans at all levels (Frontline to Executive level) to meet strategic objectives of Senior Sales Leaders

• Implement policies and procedures to ensure best practices and compliance to legal requirements around sales compensation and other sales operations related areas

• Manage and support sales representative and sales leader questions and needs about their compensation plans, specific crediting situations, exceptions and potential escalations

• Build, document, and execute on sales plans that support company strategy

• Implement and administer SPIFFs, bonus, and special incentives programs

• Support solutions to complex crediting situations that result from evolving business models. Present recommendations supported by data and facts

• In partnership with local Sales Operations team, support the annual quota setting process.

• Analyze key performance metrics to provide insight into sales compensation trends

• Assist the Manager, WW Sales Performance Management in building and delivering a world-class sales resource allocation program and drive special projects as needed

Knowledge, Skills and Abilities

• Team player, people oriented, with a customer satisfaction mentality

• Natural curiosity, will to learn, and a continuous growth mindset

• Experience with Sales Compensation software tools such as Omega, Varicent, Callidus, Xactly or others is a plus

• Experience with Salesforce CRM is a plus

• Tableau or Power BI experience is a plus

• Ability to work effectively at all levels of the organization

• Excellent written and verbal communication in English and local language. Ability to effectively communicate in English over the phone or on a videoconference is a must

• Ability to deliver in a dynamic environment and work with a high degree of independence

• Capable of working under time constraints and running multiple projects

• Very organized, focused and detail oriented

• Natural curiosity and problem solving skills

• Ability to adapt to change, remain flexible and shift priorities in a fast-paced globally complex, customer focused environment.

• IT Industry exposure and/or passion for technology

How do you qualify?

• Hold a BA/BS degree in Finance, Business Administration, Accounting, Engineering or related field required

• Showcase minimum of 3 years of relevant experience in Sales Operations and/or Customer Support, or equivalent field

• A minimum of 2 years of Sales Compensation experience is preferred.

• Strong computer, numerical and analytical skills. Advanced MS Excel is a must

• Data, sales and/or financial analysis experience supporting a sales or operations organization is a plus

Physical Demands and Work Environment

• Job will be performed in a hybrid environment including office location and home office

• Quarter end flexibility might be required to allow for occasional extended hours

• Duties will require on rare occasions being on call and working outside normal working hours (evenings and weekends)

• Duties may require on rare occasions the ability to travel via automobile or airplane

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Our Security as a Service (SaaS) Security Operations Center (SOC) is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously.

You will partner collaboratively with seasoned engineers to keep our customers safe and stop malicious automation. As part of our Global SOC team, you will be responsible for providing real-time oversight into protection, detection, and mitigation strategies for our customers. The Bot Defense Security Engineer is a customer facing traffic analyzing position

You will work side-by-side with some of the finest Security Engineers in the world, leveraging the best security products available, defending against attacks in real-time, analyzing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.

• Investigate alerts into potential threats both mitigated and unmitigated, ensuring our customers are protected
• Interact directly with customers who are under attack via phone, email, and/or ticketing systems
• Provide proactive and real-time guidance to customers on security protocols and defensive security response
• Document actions taken in incident management systems, knowledge base, or ticketing systems as required
• Establish yourself as a trusted security advisor internally and externally
• Engage and support cross-functional teams
• Collaborate with Product Management and Development on requirements and product release activities
• Ensure documented processes and procedures are relevant and up to date

• 0-2 years’ experience in cyber related fields
• Must be able to communicate technical and operational details fluently in English (written and oral)
• General understanding and experience with HTTP and web application security (school project experience counts)
• Familiarity with SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7attacks/vulnerabilitiesto define, configure, and manage security policies encouraging RFC compliance
• Excellent customer service skills
• Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail
• Interest in Cyber security and/or Network security, and/or prior NOC or SOC experience

• B.S/A.S, in Information System Security or related degree/experience
• Background inSecurity IncidentResponse
• Fluency in additional spoken/written languages
• Familiarity with a programming or scripting language.
• Understanding in common enterprise network technologies
• Fundamental Linux skills
• Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)

• Ability to excel in a dynamic, challenging, security-oriented operations environment
• Undaunted by, and quickly capable of, coming up to speed on new and developing technologies
• Relay technical information to customers with different levels of technical competence
• Experience supporting corporate customers in production environments, working with relevant technologies
• Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration
• Ability to perform log file analysis
• Comfortable working with moderate supervision
• Ability to develop creative, efficient solutions to complex problems
• Work well in a customer-event driven environment with little day-to-day oversight

• Duties can be performed in an Operations Center environment (Guadalajara) OR remotely within the country (Mexico) while sitting at a desk or computer table
• Duties require the ability to utilize a computer, communicate over the telephone and read digital material
• Working in an environment where work hours are scheduled shifts in a full-time position
• This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

For many of our customers, our Global Support Centers are the first port of call when facing a technical service or networking crisis. F5 support centers field over 2,600+ cases per week and over 130,000+ cases annually. This hub of fast and reliable F5 Network Support Engineers help us keep our customer satisfaction scores consistently above 9.0 (and higher!) out of 10.

You would be supporting our Japanese customers and Partners!

• Must be able to read, write and speak English AND Japanese fluently, including technical concepts and terminology. Multiple language skills a plus.

• This position preference is located in Seattle, WA, However we will consider candidates in Guadalajara

You'll be handling multiple active cases of diverse scope where analysis of customer network environments and customer specific data requires a review of identifiable factors, arrive at a conclusion which can either be a workaround, restore or resolve the customer’s problem with keeping customers satisfied.

You'll exercise excellent judgment within an ISO certified quality management system set of defined procedures in order to select the best approach among several possible methods and techniques, to build a plan of action and take appropriate action.

Your Day-to-Day

• Our ideal teammate would be someone who is creative and independent thinkers as you will receive little day to day instructions on your work, and general instructions on new projects or assignments.

• You would need to be prepared to work East Standard Time hours (7am/EST)

• Demonstrates good judgment to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to resolve problems and hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors.

• Proactively and effectively communicate status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined a set of procedures.

• Provides F5 customers and partners with a consistently high-quality support experience

• Participates in ongoing training with F5 products and related technologies

• Maintains high schedule adherence (work hours and on-phone time)

• Effectively handles case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management

• Manages multiple routine cases and prioritizes based on customer and business needs

• Collaborate with other Senior Network personnel and build strong working relationships with peers, Escalation Engineers, and Managers, or other related F5 departments.

• Superb communication with our customers, by phone, email and/or Teams and Zoom, and accept ownership of issues until a resolution along with providing high customer satisfaction.

What You Will Bring to the Team

• Must be able to read, write and speak English AND Japanese fluently, including technical concepts and terminology. Multiple language skills a plus.

• As a valued member, you should be proficient with a number of troubleshooting tools and equipment in the course of providing resolutions to cases.

• Your excellent customer service skills together with experience supporting corporate customers and service providers in production environments.

• Use the KCS methodology for contributing to the growth and maintenance of F5 Support's knowledge base

• Hands-on technical experience preferred with internetworking/data center operations including WAN operations (e.g. DNS, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. The potential for exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)

• Proficient with Windows OS

• We seek an independent self-starter as you would work under limited or little instructions on routine work.

• Evidence of building strong internal/external partnership within a team environment.

• Experience with the main Customer Relationship Management system. Siebel experience preferred.

• Analytical thinker with good attention to detail

• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.

• Should effectively relay technical information to customers of varying skill levels, including senior technical customer levels.

How do you qualify?

• Must be able to read, write, and speak English and Japanese at native a speaker’s level

• Hold a Bachelor’s degree (or equivalent related experience)

• Showcase 5+ years of experience in a professional technical support role or equivalent experience, working with relevant technologies

Nice to have technical acumen

• Additional consideration for any experience with Public/Private Cloud technologies (Microsoft, AWS, VMware, Google, Rackspace, Oracle),Programming/Scripting(JavaScript, Python, BASH,PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).

Physical demands and work environment

• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone via headset, and read printed material.

• Working in an environment where work hours are scheduled shifts corresponding to forecasted customers activity. This role may require you to work outside of core business hours, including early morning, late evening, overnight, weekends, and/or holidays as needed.

• Occasional travel may be required (5-10% of work time)

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

• Provide our customers with crucial guidance as they migrate to modular and containerized environments. As a trusted advisor you will help customers realize all the benefits of our Application Services across multiple cloud environments.

• Lead multiple technology challenges, prioritizing by customer and business needs.

• Through our Knowledge Centered Service (KCS) practices, turn your experience into knowledge for customers and peers.

• Work closely with Product Management and Product Development on new leading edge products and technologies.

• Ability to focus on overall customer satisfaction and a complete customer experience.

• Ability to lead the resolution outcomes of customer’s complex technical issues, with minimal direction.

• Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub-systems and other technologies.

• Ability to work with a small experienced global team that is passionate about the customer’s outcomes, helping each other thrive and being an owner of the resolution.

• Strong interpersonal and communication skills, both oral and written.

• Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an influential and understandable manner.

• Ability to defuse complicated technical and political situations with enterprise customers.

• Be an analytical thinker with show attention to detail.

• Ability to communicate effectively with management on special projects, including project updates, etc.

• Hold a BS in Computer Sciences (or related degree) or showcase equivalent experience

• Provide at least 8 years of relevant work experience

• 3+ years of knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket

• 2+ years with SSL, SMTP, DNS, etc.

• 3-plus years of knowledge of Linux or Unix, preferably at a system administrator level

• Comfortable in a highly technical software support environment

• Experience with network troubleshooting using tools like tcpdump or Wireshark

• Container platforms (eg. Docker, Kubernetes, Istio, OpenShift)

• Troubleshooting REST APIs (familiar with JSON and YAML)

• Scripting and/or Automation (eg. Python, Shell scripts, Ansible)

• Cloud platforms and infrastructure (eg. AWS/Azure/GCE, Terraform)

• Shell environments (eg. Bash)

• Familiarity with proxy servers (eg, NGINX)

• Experience with system tools, such as SystemTap and DTrace, are a plus

• Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.

• Familiarity with a wide variety of networking topics.

• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.

• KCS Practices certification a plus

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.