Service Delivery Center - Microsoft Dynamics Developer Analyst jobs at Ey in United States, San Antonio

Work as part of the Business Applications Team (Microsoft Dynamics & Power Platform) delivering project based work and managed services to our clients. You will work as part of a project team and will be responsible for various activities, including but not limited to design, build/configuration, testing, analysis, delivery and support of Dynamics & Power Platform solutions. This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

As part of your training we’ll help you to develop your technical and soft business skills to support your career, so you can learn emerging technology and be empowered to jump right in. You’re likely to balance your time among different Dynamics & Power Platform solutions and other immersive technologies such as the Azure cloud, robotics, machine learning and blockchain. As part of that, you’ll need to be a logical thinker and have an active passion for learning and being challenged.

Essential Functions of the Job:

• Assist in the design, development, and testing of Microsoft Dynamics 365 & Power Platform solutions and their deployment.

• Develop and enhance Plug-ins to extend the functionality of Dynamics 365 applications.

• Participate in code reviews and adhere to best practices in software development

• Work on configurations such as creating entities, forms, workflows, business rules, dashboards and reports.

• Create, Update and maintain Model Driven Apps, Canvas App, Power Automate flows and Power Pages.

• Conduct unit tests and analyze results to confirm that developed code meets requirements

• Develop specifications and design documents Based upon client requirements and translate them into technical specifications.

• Based on the created specifications and design documents create use cases and business process flows

• Document completed configuration following agile build

• Lead teams according to the assigned development feature

• Provide feedback to team members on the requirement specifications and design documents

• Review configurations and builds for completeness and accuracy to design

• Capture and review mapping documents related to data integration and migration efforts

• Perform data related activities such as export, import, transformation, deduplication and cleansing

• Support integration and data migration development and testing efforts

• Support user acceptance testing thru the identification and resolution of identified defects

• Support deployment of solutions to client’s pre-production environments

• Develop training and communications materials to drive user adoption

• Assist in identifying, investigating, and resolving users’ problems with deployed solutions

• Fielding support request through various methods such as calls, chat, email, and/or other communication from users with inquiries regarding use of deployed solutions

• Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions

• Collaborates with programmers to explain errors and/or recommend modifications in programs

• Mentoring Associate Analysts and Analysts on the above responsibilities

• Support the Managers and Senior Managers in upward stakeholder management and day-to-day management of the Dynamics Competency within the Service Delivery Center

Knowledge and Skills Requirements:

• Stay abreast of current business, technology and industry trends relevant to the client's business process management needs

• Experience in software configuration, development, workflow and process design, analysis and quality assurance

• Understanding of release management processes and experience with DevOps pipelines.

• Knowledge of C#, .NET and JavaScript for customizing Dynamics 365 Forms and extending functionality.

• Experience with Microsoft Dynamics 365, Power Platform or CRM solutions and cloud-based technologies (Azure).

• Familiarity with CSS to create and enhance custom user interfaces and improve the user experience.

• Analytical thinking and aptitude to learn and adapt latest technologies and best industry standards and practices

• Experience with implementing technology solutions using Agile and Waterfall methodologies

• Experience with analyzing and solving problems of a complex nature and working with business, management and technology concepts

• Knowledge of project management, teaming, organizational, analytical and problem-solving skills a plus

• Experience working in a shared services function and environment a plus

Supervision Responsibilities:

• Senior Analysts are designated to be a Counselor for three to five Staff/Analyst level employees within three years of entering the Senior Analyst rank. The Counselor role is responsible for managing an employee’s career development, skills development and performance management.

Other Requirements:

• Willingness and ability to travel up to 20% of the time

Job Requirements:

• Bachelor’s degree in Computer Science, Management Information Systems or other technical field of study

• Minimum of 3 years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing

Certification Requirements:

• Candidates are preferred with one or more of the following:

• Microsoft Power Platform Fundamentals, Exam PL-900

• Microsoft Power Platform Functional Consultant, PL-200

• Microsoft Power Platform Developer Associate, PL-400

• Power Automate RPA Developer Associate, Exam PL-500

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

Skills and attributes for success

• Support clients in selecting, implementing, and maintaining SAP technical solutions, including requirement gathering, blueprinting, design, configuration, testing, training, and go-live assistance.
• Demonstrate expertise in integration protocols, including API requests, XML, OData service formats, and authorization/authentication mechanisms.
• Exhibit in-depth knowledge of integration architecture patterns and systems integration capabilities, particularly between SAP and non-SAP systems.
• Transform design concepts into effective SAP solutions by contributing technical and development expertise within project teams.
• Liaise with stakeholders to complete configurations and integrations that achieve desired functionality.
• Apply critical thinking and complex problem-solving skills to address challenges in integration projects.
• Adapt quickly to new knowledge and evolving technologies in the integration landscape, both within SAP and externally.
• Collaborate within diverse teams, leveraging various skills and backgrounds to enhance project outcomes.
• Deliver high-quality client services by following best practices in the software development lifecycle, monitoring project progress, and promptly escalating issues to leadership.
• Build and maintain long-term client relationships and professional networks to foster ongoing collaboration and success.
• Demonstrate proficiency in Agile methodologies and application development tools.

To qualify, you must have

• Bachelor’s degree in management information systems, Information Technology, Computer Science or related field
• Must have minimum of 3 years in a relevant field specifically working with integrations with SAP systems.
• Experience with at least 1 SAP full lifecycle implementation
• Design and implement SAP integration scenarios using various integration tools & platforms (e.g. SAP PI/PO, SAP CIG, SAP Integration Suite’s set of capabilities: Cloud Integration, API Management, Trading Partner Management, Advanced Event Mesh, Edge Integration Cell).
  • Experience with other integration tools & platforms is a plus, but not required (e.g. Mulesoft, Boomi, Informatica…)
• Hands-on experience implementing interfaces with SAP solutions using various technologies like APIs (OData, SOAP), Events, ABAP Proxies, RFCs, IDOCs, Files, etc.
• Experience developing integration architecture and strategies to ensure data consistency and integrity across systems.
• Experience working with adapters such as OData, SOAP, AMPQ, AS2, AS4, Ariba, JMS, HTTPS, JDBC, IDOC, SFTP, Process Direct, MAIL, XI.
• Familiarity with security best practices for integrations, including authentication, authorization, and data encryption.
• Knowledge of tools for monitoring integrations and troubleshooting issues (e.g., SAP Cloud ALM, Solution Manager, Splunk).
• Experience building B2B integration scenarios following EDI standards (e.g. ANSI X12/EDIFACT).
• Experience with cloud integration platforms and services (e.g., AWS, Azure, GCP).

Ideally, you’ll also have

• Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)

What we look for

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $67,000 to $136,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,300 to $155,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Your Key Responsibilities

• Effectively lead and motivate service delivery center team who support technology consulting engagements and provide technical leadership with the SRC&R service operations and delivery
• Provide guidance and direction to the on-site GPS SRC&R consultants in identifying process improvements, including junior staff members, enhancing existing SRC&R solutions and operating SRC&R processes as required
• Additional responsibilities include support in the following areas:
  • Assess cybersecurity controls, programs and strategies using our proprietary framework and industry frameworks
  • Operate SRC&R solutions based upon engagement defined policies and procedures
  • Cybersecurity measurements and monitoring development and operations
  • Cybersecurity strategy and roadmap development
  • NIST Risk Management Framework and Assessment and Authorization enhancement, operations and governance
  • Cybersecurity focused Supply Chain Risk Management and/or Third-Party Risk management operations, assessment and enablement
  • Cybersecurity process design and re-engineering
• Drive high-quality work products within expected timeframes.
• Monitor progress and manage risk while ensuring stakeholders are kept informed about progress and expected outcomes
• Use knowledge of industry trends to identify engagement and client service issues and communicate this information to the on-site engagement team through written correspondence and verbal presentations.
• Stay informed of current Cybersecurity industry trends relevant to the services being delivered

Skills and attributes for Success

• Working knowledge of security frameworks and standards such as ISO 27001/2, PCI DSS, NIST 800-53, NIST CSF and the cybersecurity laws and regulations such as FISMA
• Ability to produce high-quality work products within expected timeframes
• Leadership experience

To qualify for the role you must have

• Bachelor's degree in a related field
• A minimum of 1+ years of related work experience
• Must be able to obtain and maintain a Secret-level clearance or higher
• Must be comfortable working in-person as needed
• Experience in one or more of the following areas:
  • Cybersecurity assessments
  • IT and cybersecurity policies, standards, procedures and controls
  • Cybersecurity strategies and roadmaps
  • Cybersecurity awareness and training
  • Cybersecurity metrics and reporting
  • Cybersecurity organization design and implementation
  • Cybersecurity and risk management solution design and implementation (e.g. SNOW IRM, Archer GRC, RiskLens, Azure Security Center, etc.)
  • Federal RMF solution operations (e.g eMass CSAM, Xacta, etc.)
  • Cybersecurity and IT architecture experience (e.g. cloud security architect, security architect)
  • Flexibility to travel up to 20%

CISSP, CISM, CISA, CIPT, CIPM, CIPP CRISC or other relevant certification

• Prior experience in a service delivery center or similar environment

Responsibilities include, but are not limited to, the following:

• Install and configure POWER BI.
• Monitor the POWER BI platform, including integration with RTX observability and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve POWER BI platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Define best practices for POWER BI deployment.
• Integrate POWER BI with other ES Data platforms and Business Unit installations of POWER BI.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

Knowledge and Skills:

• 3+ years working in customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology based solutions.
• Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 3+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.
• Experience with Identity Access Management (IAM).

• Candidates with DoD experience are preferred.

Education and Work Experience:

• This position requires a minimum A BA/BS Degree (or equivalent) in technology, computing or other related field of study.
• Experience in lieu of education may be considered if the individual has ten (10) or more years of relevant experience.

Hours:

• Normal work schedule hours may vary, Monday through Friday. May be required to work flexible hours and/or weekends, as needed, to meet deadlines or to fulfill application administration obligations.
• May participate in an on-call rotation for multiple BI platforms.
• Ability to travel

Skills and attributes for success

• Assist in requirements gathering, analysis, design, configuration, testing and deployment of SAP integration solutions.
• Demonstrate expertise in integration protocols, including API requests, XML, OData service formats, and authorization/authentication mechanisms.
• Transform design concepts into effective SAP solutions by contributing technical and development expertise within project teams.
• Provide support in preparing project documentation and presentations.
• Apply critical thinking and complex problem-solving skills to address challenges in integration projects.
• Adapt quickly to new knowledge and evolving technologies in the integration landscape, both within SAP and externally.
• Collaborate within diverse teams, leveraging various skills and backgrounds to enhance project outcomes.
• Deliver high-quality client services by following best practices in the software development lifecycle, monitoring project progress, and promptly escalating issues to leadership.
• Build and maintain long-term client relationships and professional networks to foster ongoing collaboration and success.
• Develop proficiency in Agile methodologies and application development tools.

To qualify, you must have

• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Bachelor’s degree in management information systems, Information Technology, Computer Science or related field.
• Strong interest in SAP technologies and integration processes.
• Understanding of commonly used integration pathways like OData, SOAP, SFTP, JDBC Adapters, XML, webservices, service oriented architecture, APIs etc.
• Basic understanding of programming concepts; familiarity with languages such as ABAP, Java, or Python is a plus.
• Experience with other integration tools & platforms is a plus, but not required (e.g. Mulesoft, Boomi, Informatica…)
• Experience developing integration architecture and strategies to ensure data consistency and integrity across systems is preferred
• Familiarity with security best practices for integrations, including authentication, authorization, and data encryption.

What we look for

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.

Technology Consulting, Technologies & Platforms, Service Delivery Center - Microsoft Dynamics/Power Platform (Manager) (Multiple Positions) (1629658), Ernst & Young U.S. LLP, San Antonio, TX.

Design and implement Microsoft Dynamics and Power Platform solutions customized to meet the client’s business needs. Work as part of a project team to design, build/configuration, testing, analysis, delivery and support of Dynamics & Power Platform solutions. Participate in delivery phases of Dynamics & Power Platform solution deployments. Develop specifications and design documents based upon client requirements. Work on configurations such as creating entities, forms, workflows, business rules, dashboards and reports. Document completed configuration following agile build. Conduct unit tests and analyze results to confirm that developed code meets requirements. Provide feedback to team members on the requirement specifications and design documents. Review configurations and builds for completeness and accuracy to design. Capture and review mapping documents related to data integration and migration efforts. Perform data related activities such as export, import, transformation, deduplication and cleansing. Support integration and data migration development and testing efforts. Conduct unit tests and analyze results to confirm that developed code meets requirements. Support user acceptance testing thru the identification and resolution of identified defects. Support deployment of solutions to client’s pre-production environments. Assist in identifying, investigating, and resolving users’ problems with deployed solutions. Consult with users to determine steps and procedures taken to identify and resolve the problems. Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with programmers to explain errors and/or recommend modifications in programs.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Management Information Systems (MIS), Information Technology, Computer Science, Engineering, Business, Mathematics, Analytics, or a related field and 5 years of progressive, post-baccalaureate related work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Mathematics, Analytics, or a related field and 4 years of related work experience.Must have 4 years of experience in translating business requirements into IT solutions, including gathering business and technical requirements, solution design and build, testing, and solution deployment.Must have 3 years of experience with implementing technology solutions using Agile and Waterfall methodologies.Must have 2 years of experience with Dynamics CRM configurations, Workflows, Plugins, Javascript, OData, WebAPI, and FetchXML.Must have 2 years of experience with all of the following:
· Dynamics CRM integrations and data migrations;
· Dynamics 365 third party tools and Dynamics 365 data adaptors; and
· 365 automated solution deployments.Must have 2 years of experience managing teams of consulting professionals.Must have 2 years of experience working as a technology consultant for a professional services firm.Must have 2 years of experience counselling and mentoring junior level consultants by providing structured, on-the-job feedback.Must have or be eligible to obtain one of the following certifications within one year of hire:
· Microsoft Power Platform Fundamentals, Exam PL-900
· Microsoft Dynamics 365 Fundamentals, Exam MB-910
· Microsoft Dynamics 365 Fundamentals (ERP), Exam MB-920
· Microsoft Power Platform App Maker, Exam PL-200Requires domestic travel up to 20% to serve client needs.Employer will accept any suitable combination of education, training or experience.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is $125,418.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".