Sdc Wam Technology -- -manager jobs at Ey in United States, Dallas

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements:

• 2+ years of on-site technical support experience, or degree in related discipline

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,800 to $84,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Join our globally integrated team of dedicated indirect tax professionals and you'll have the opportunity to combine your technical knowledge and industry understanding to identify risks and sustainable planning opportunities for our clients. You'll help us provide effective processes, improve day-to-day reporting, reduce attribution errors and costs, and ensure indirect taxes are handled correctly for our clients.

Our tax function is constantly evolving, and it's here you'll find everything you need to grow as we do. It's all about taking on new skills and responsibilities as they arise, and making the most of our dedicated mentors and training programs. It's here that you'll have the opportunity to contribute your technical expertise and experience related to compliance, audit defense and consulting for abandoned and unclaimed property. This position offers excellent opportunities for teaming, leadership, career advancement and feedback.

Your key responsibilities

You'll likely spend much of your time engaging in client consultations and challenging the unclaimed property and escheat approach for optimal effectiveness. We'll look to you to develop strong relationships with our clients and team effectively with internal resources while developing and coaching junior members of the team. To make that happen, we'll look to you to implement your extensive knowledge of unclaimed property concepts and requirements. You can expect to be working in a highly collaborative culture, where listening to and sharing information with colleagues is an essential part of the role.

Skills and attributes for success

• Contributing to client satisfaction by providing timely and responsive services and work products
• Staying informed of current technical developments and effectively apply knowledge to client situations
• Thoroughly and accurately analyze information; prepare quality, practical approaches to the client's unclaimed property situation and arrive at appropriate conclusions
• Demonstrate an understanding of increasingly complex unclaimed property concepts.
• Participate in and contribute to achieving team goals

To qualify for the role, you must have

• A bachelor's degree and 5 years of related work experience
• CPA certification, Member of the US Bar or professional designation from the IPT
• Technical expertise and experience related to compliance, audit defence and consulting for abandoned and unclaimed property services
• Performance and process advisory experience related to unclaimed property compliance
• Broad exposure to state and local taxation
• Excellent managerial, organizational, analytical and verbal/written communication skills
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you'll also have

• A minimum of 5 years of relevant unclaimed property consulting experience within a professional services environment

As a Senior Consultant in Offensive Security within our Service Delivery Center, you will play a pivotal role in enhancing our clients' security posture through proactive threat assessments and vulnerability management. You will lead and collaborate with a team of cybersecurity professionals to implement and manage offensive security initiatives, ensuring that security measures are integrated throughout the software development lifecycle while optimizing service delivery processes.

In this role, you will manage and execute penetration testing, red teaming, and security assessments for our clients. You will work closely with cross-functional teams to identify vulnerabilities, develop mitigation strategies, and ensure that security practices align with industry standards. Your expertise will drive the team’s efforts in automating security processes and help our clients build a more secure working world.

Your Key Responsibilities

• Lead, scope, and execute penetration testing projects, including web applications (including black box, white box, and gray box assessments), networks, cloud environments, hardware, and firmware.
• Develop and execute red team and purple team scenarios to identify gaps in organizational security postures and provide actionable recommendations.
• Perform in-depth penetration testing results create comprehensive reports detailing findings, exploitation procedures, risks, and recommendations.
• Stay current with emerging security threats, vulnerabilities, and industry best practices, and promote continual learning within the team.
• Assist in configuring, handling, patching, and updating penetration testing software an supporting infrastructure to ensure optimal performance and security.
• Contribute to the creation and updating of operational metrics for client meetings, providing insights into tool performance and security findings.

Skills and Attributes for Success

• Proven experience in penetration testing and offensive security practices, with a minimum of 5+ years of related work experience.
• Strong knowledge of automation tools and processes, particularly in the context of offensive security and application security.
• Excellent problem-solving skills and the ability to manage multiple security projects simultaneously.
• Effective communication skills to liaise with clients and internal stakeholders, translating complex technical concepts into understandable terms.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

• A minimum of ten (10) years’ experience performing penetration tests; or a minimum of five (5) years working in an electric utility in generation, or transmission & distribution performing penetration tests
• Extensive experience with manual attack and penetration testing, including web applications, networks, and cloud environments.
• Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automation of security tasks.
• Knowledge of Windows, Linux, Unix, and other major operating systems.

Ideally, you’d also have

• Certifications such as CCSP, CSSLP, OSCP, OSWP, GPEN, GWAPT, OSCE, OSEE, GXPN, CISSP, CISM, etc.

• Contributions to the security community, including research, public CVE disclosures, bug bounty acknowledgments, and open-source project involvement.
• Strong analytical skills with the ability to interpret complex information and communicate it effectively.
• Active interest in staying updated on the latest cybersecurity threats and trends, promoting continual learning and adaptation.

What We Offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to succeed in high performing teams.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• Investigate, reproduce, and resolve user-level defects in platform applications.
• Collaborate with Information Security teams during release cycles and security testing.
• Support release management activities and coordinate with EY technology groups.
• Assist in managing platform changes initiated by EY or external vendors.
• Contribute to hotfix pull requests (PRs) with appropriate test coverage.
• Debug application issues and identify root causes to prevent recurrence.
• Partner with the Platform Operations Lead Engineer to deploy releases and hotfixes.
• Serve as an escalation point during high-pressure incidents.
• Maintain alignment with engineering teams to ensure support readiness.
• Review and understand application code to assist in troubleshooting.
• Track progress, manage risks, and communicate updates to stakeholders.

To qualify for this role, you must have

• A bachelor’s degree in technology, information systems, computer science, or a related field, with at least 3 years of relevant experience.
• Strong hands-on technical skills equivalent to an Application Engineer.
• Demonstrated experience in debugging and resolving complex application issues.
• Familiarity with release management and deployment coordination.
• Ability to contribute to hotfix PRs and validate test cases.
• Experience supporting production environments and managing incident workflows.

Ideally, you will also have

• Excellent organizational and prioritization skills.
• Strong communication skills, including the ability to interact with technical and non-technical stakeholders.
• A proactive mindset with the ability to adapt quickly to new challenges.
• Experience working in hybrid environments and collaborating across distributed teams.
• Exposure to DevOps practices and tools.
• Willingness to travel occasionally, as needed.

What we look for

• We're interested in people who are ready to become a part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have an interest in leveraging technology to improve business processes and the ambition to go above and beyond expectations, this role is for you.

PRACTICE DESCRIPTION:

As a WAF Operations Solution Engineer, you will be responsible for implementing and managing Web Application Firewall (WAF) solutions to protect client applications from cyber threats. You will work within a team of cybersecurity professionals to establish effective security measures that safeguard web applications and data.

JOB SUMMARY:

In the role of WAF Operations Solution Engineer, you will configure and provide ongoing operational coverage of web application firewalls to maintain optimal performance and security for client applications. The primary purpose of this role is to assist with change requests and support problem resolution to uphold the integrity of web applications. You will actively monitor application traffic, analyze security events, and respond to incidents to mitigate risks effectively. Additionally, you will collaborate with cross-functional teams to enhance the overall security posture of web applications, leveraging your experience with various WAF solutions to implement and automate security measures.

KEY RESPONSIBILITIES:

• Configure, manage, and optimize WAF solutions to establish effective security controls for web applications.
• Provide ongoing operational coverage of web application firewalls, ensuring they function correctly and efficiently.
• Monitor application traffic and security events to identify potential threats and vulnerabilities.
• Conduct thorough analysis of security incidents, including root cause analysis and remediation efforts.
• Collaborate with incident response teams to investigate and respond to security incidents in a timely manner.
• Develop and maintain WAF policies, rules, and documentation to align with best practices and compliance requirements.
• Provide support for security audits and assessments, promoting adherence to security standards and policies.
• Stay current with emerging threats, vulnerabilities, and security technologies to enhance the organization's security posture.
• Utilize various WAF solutions, including Cloudflare and Imperva, for implementation and management, ensuring optimal configuration and performance.
• Leverage Terraform for infrastructure as code (IaC) to automate the deployment and management of WAF solutions.
• Mentor junior engineers and provide guidance on WAF management and incident response processes.

QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field preferred.
• 3-5 years of experience in web application security operations, with a focus on WAF management.
• Hands-on experience with WAF solutions such as Cloudflare and Imperva is required.
• Proficiency in using Terraform for infrastructure automation is preferred.
• Strong understanding of web application protocols, security principles, and best practices.
• Familiarity with ITIL processes and ticketing systems for incident management.
• Relevant certifications (e.g., CISSP, Security+) are a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Your Key Responsibilities

• Install and configure specific applications.
• Monitor the application platform, including integration and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve application platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Define best practices for application deployment.
• Integrate application with other ES Data platforms and Business Unit installations of application.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

To qualify for the role you must have

• Bachelor’s degree in Computer Science or other related field

• A minimum of 5 years’ experience customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology based solutions.
• Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 5+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.
• Experience with Identity Access Management (IAM).

Ideally, you’ll also have

• Experience with DoD

What we look for

We’re interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You’ll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you’re ready to be the future of the group and make your mark in a growing business, this role is for you.