Tech Consulting_managed Services_ Sap Delivery Lead_manager jobs at Ey in United States, Cleveland

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Accounting, Economics, Finance, Operations, or a related field and 5 years of progressive, post-baccalaureate consulting work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Accounting, Economics, Finance, Operations, or a related field and 4 years of consulting work experience.Must have 4 years of experience in one or a combination of any of the following:
- Experience in Modern EPM solutions landscape in Anaplan, Certified Model Builder, Masteranaplanner, or similar;
- Experience in one or a combination of any of the following: Oracle EPM, Oracle FCCS, and/or Oracle HFM; and/or
- Experience in one or a combination of any of the following: Oracle Planning (Hyperion Planning / PBCS / ePBCS), OneStream, and/or Tagetik.Must have 4 years of experience in providing complex consultative services in at least 3 of the following focus areas:
- Master data management;
- Planning and budgeting;
- Forecasting; or
- BI reporting.Must have 4 years of experience in providing consulting services in the strategy, design, configuration, and implementation of business applications for Enterprise Performance Management, including one or a combination of any of the following:
- Planning and Budgeting;
- Financial Close;
- Consolidations and Reporting;
- Metric Definition and Scorecard Design; and/or
- EPM Technology Implementation.Must have 1 year of experience in translating business requirements into IT solutions, including gathering business and technical requirements, solution design and build, testing, and solution deployment.Must have 2 years of experience in supervising a team of professionals.Employer will accept any suitable combination of education, training or experience.

Technology – Operations & Service Delivery – Support Services – Manager

This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.

In this role, you will spend your time across various critical responsibilities, including:

• Delivering quality support and resolving issues within the context of key business processes.
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.

You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow.
• Experience Managing SAP delivery teams , offshore experience and driving offshore delivery
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.

To qualify for the role, you must have

• A Bachelor’s degree (4-year degree
• Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• A solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting Triage skills are expected.
• Excellence in Building and Managing Relationships is essential.
• The ability to establish Client Trust and Value is crucial.
• Strong communication skills, particularly in Communicating With Impact, are required.
• Digital Fluency is a key requirement for this role.
• Emotional Agility is important for navigating complex situations.
• Proficiency in Hybrid Collaboration is valued.
• Strong Complex Problem-Solving abilities are essential.
• Critical Thinking skills are necessary for success in this role.
• A focus on Driving Outcomes is required.
• Learning Agility to adapt to new challenges is important.

Ideally, you’ll also have

• Experience in managing technology projects and post-transition support.
• A proven track record of delivering quality support in a fast-paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long-lasting results, from strategy to execution.

Your key responsibilities

• Demonstrate in-depth technical capabilities and possess strong business acumen. Demonstrate ability to assimilate to new knowledge.
• Lead and deliver quality SAP projects or workstreams.
• Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.
• Establish relationships with client personnel at appropriate levels

Skills and attributes for success

On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP system capabilities.  You will initiate the requirement gathering, architect solutions, blueprinting, testing, complete the workflow and documentation, as well as the functional design of the solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems.

To qualify for the role, you must have

• A bachelor's degree with at least 5 years of related work experience

• At least 3 years of experience working with one or more SAP module:

• Strong written and verbal communication, presentation, client service and technical writing skills

• Experience managing an SAP project or workstream and project-based team members

• Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions

• Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies

• A willingness to travel to meet client needs; travel is estimated at 80%

Ideally, you’ll also have

• Prior consulting industry experience

• SAP Certification/s

• Experience with at least one full cycle implementation of your core module

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.