Associate/executive Investigations & Fraud Risk Management jobs at Ey in Sri Lanka, Colombo

Mobility Consultant, GDS PAS, Mobile Talent Operate

Total 3-12+ years of experience in managing client relationships, working experience within an international mobility / relocation provider/ business travel role and/or similar field such as HR business partner would be an advantage. Experience serving in a managed service set up will be an advantage as well

This role will focus on operational excellence as well as demonstrating the breadth of mobility managed service offering.

Your Key Responsibilities

• Have a good understanding of the client’s mobility program, process, technology and policy
• Orchestrate and manage multi service and multi-vendor ecosystems.
• Take accountability for providing mobile employee’s a seamless end-to-end experience across all mobility services ensuring KPIs/SLAs are met in an efficient and cost-effective manner
• Have a commercial mindset to ensure delivery in accordance with the agreed contractual scope and financial budgets and proactive identification of potential scope drifts /out of scope
• Perform Case Management, coordinate all client and vendor requests in a timely manner
• Support mobile employees as well as advise mobility specialist on questions relating to the case as needed
• Take ownership for problem solving and resolution of escalations, from the mobile employee, client, vendors/ external service providers and the EY network.
• Lead smooth delivery of outcomes through status, issues, risk tracking and reporting
• Maintain assignment-relevant employee data and master data in the system
• Contribute as an effective Engagement team member and take accountability for deliverables
• Manage Customer relationship regardless of corporate client or individual client
• Deliver and ensure that work is consistently conducted by designated resources, methodology, processes, standards and technology tools
• Build rapport with both the client/vendor/mobile employee and wider engagement team to ensure global integration and teaming with different service offerings
• Create long-term value by providing exceptional client service
• Coordination of the day-to-day operations for assigned portfolio of engagements, including knowledge and understanding of the engagement financials, awareness of, and delivery of services in line with, contractual KPIs
• Strive for continuous process optimization and leverage technology solutions to an optimum to enable a future-focused approach to Global Mobility
• Ensure up-to-date knowledge of key market trends and potential risk
• Identifying issues or challenges and proactively escalating them to management
• Focus on cost effectiveness for both the client and your functional and engagement teams

Skills and Attributes for Success

• Client-focused
• High service mentality
• Independent and operationally reliable
• Ability to multi-task and deliver accurately to tight deadlines
• Ability to adopt a team approach and build rapport with both the client and the engagement team
• Ability to collect and interpret information
• A willingness to share knowledge and experience with others in a learning environment
• Strong attention to detail
• Articulate and professional communication style
• Numerate and IT literate
• Intercultural communication and persuasion skills would be an advantage
• Very good knowledge of English, other language skills would be an advantage
• A full understanding of the mobility lifecycle and scope specifically relating to clients
• The ability to create and implement process improvements and promote best practice
• The ability to apply comprehensive knowledge of client specific policies to deliver advice to the corporate client and mobile employee population
• An understanding of relocation issues and the services provided for under client policy
• An ability to provide clear and concise written and verbal global mobility technical advice
• Understanding of trends in global mobility and of assignment policies, with the ability to provide insight to clients
• Awareness of EY services and understanding of how these could be beneficial to their clients
• An understanding of the importance of quality and Risk Management within EY
• Ability to work across various industries, cultures and time zones

Your key responsibilities

• Managing Front desk operations -visitor management, receive and answer all incoming calls/mails/papers reporting complaints, access cards management and WES administrative activities.
• Responsible to coordinate Guest relations activities and drive operational excellence while coordinating for meetings & events
• Coordination on inhouse and external events by providing the logistical support and execution on events with meetings & events team working closely with business.
• Execution for events – Town halls, Global leadership visits, Partner confluence, strategic off sites, Global integration events held in Sri Lanka, Executive business meetings and important Client Meetings of internal teams.
• Providing assistance for local logistics arrangement for inbound/outbound visitors, expatriates and clients for business visits and accommodation arrangements for long term visitors with travel team.
• Responsible for managing Expatriates. Greet and Meet. Provide them with the orientation of the facility and support with providing all necessary information during their stay in the country. Manage expatriates’ business visa invite letters, FRRO (Foreigners Regional Registration Officer), visa extensions, relocation process, lease agreements etc.
• Responsible for coordinating monthly MIS for the Guest relation services with the service providers of Visitor transport, events and new hire accommodation.
• Responsible for handling system requests creation and follow up till requests closure. Support WES procurement process.
• Serves as a liaison with other departments within respective EYGDS centre, the community, and external agencies to provide information on available resources, events, and/or services.
• Responsible for handling customer escalations efficiently to create a continual improvement process in place and responds to emergency situations.
• Resolve customer escalations and disputes efficiently, with tact and diplomacy. Monitor service tickets and employee/customer satisfaction.
• Support FM team to organize, implement and direct facility maintenance operations and activities.
• Attend and contribute to all mandatory staff meetings, workshops, and retreats.
• Support to establish and maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site.

Skills and attributes for success

• Should consistently demonstrate Organisation, time management, prioritising and the ability to handle a complex, varied workload.
• Exceptional customer service abilities.
• Excellent public relations and customer relationship management skills.
• Must be a well-organized, detail and customer (internal and external) oriented self-starter.
• Excellent communication skills – Should be able communicate clearly and concisely, both orally and in writing.
• Be able to Organize, implement and direct facility maintenance operations and activities
• Should possess Analytical and problem-solving skills
• Should have strong decision-making ability
• Should possess ability to lead and manage teams and projects
• Should pay attention to detail but also the ability to see the implications for the bigger picture
• Should have a good knowledge of MS Office package.

To qualify for the role, you must have

• 1-3 years of relevant experience in to reception/front desk or any relevant filed
• Bachelor's degree in Hospitality/Hotel Management, or equivalent professional level experience
• Excellent oral and written English communication skills.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

As a global leader in Assurance, Tax, Transaction, and Consultancy services, we’re using our expertise and the systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better.

• As an ERP Consultant, you will be exposed to business processes in a variety of industries (e.g., Manufacturing, Retail, etc.) and you will be part of a team that adds value to business processes by including business process re-engineering, process standardization, industry best practices, and controls.

• Working as an independent consultant, you'll enjoy the freedom to adapt and excel in various environments while assisting clients in selecting the right ERP system. This role offers a dynamic and rewarding professional experience, allowing you to shape and enhance the operational efficiency of businesses across multiple sectors.

• Collaborate with stakeholders to gather and analyze business requirements, translating them into functional specifications for suitable solutions
• Identify opportunities for process improvements and efficiencies within the organization
• Develop To-Be processes by introducing business process re-engineering, process standardization, automation, and process controls
• Maintain clear and effective communication with stakeholders throughout the project lifecycle, providing updates and addressing concerns
• Evaluate of solutions which cater to clients’ functional requirements

• Bachelor’s degree in Finance, MIS, Business Management, or IT Business Information Systems from a
recognized university
• Sound knowledge of Finance & Accounting
• Proficiency in world-renowned ERP solutions
• In-depth knowledge of business processes, Business Process Reengineering (BPR) initiatives, and
Value Stream Mapping (especially in Finance)
• A problem-solving mindset and effective decision-making abilities
• Excellent client service and presentation skills.
• Strong written and verbal communication skills in English
• Strong analytical skills with meticulous research proficiency
• Expertise in vendor/client relationship management
• Demonstrated eagerness to learn and the ability to work with minimal supervision

• Growth and learning opportunities
• Inclusive working environment and collaborative culture
• Recognition and rewards
• Global exposure
• Purpose-led work

EY- Assurance – Senior Associate – AOA

As part of our EY-Assurance Team, the role requires the incumbent to proactively developGDS engagement management support activities.

manage utilization and grow the depth and breadth of our support to the organization’s priority

Your key responsibilities

• reviews for assigned clients
• Manage necessary communication with various locations for the assigned clientand ensure appropriate action is taken
• Maintain and update the engagement team database and contact lists asappropriate
• Carry out assigned activities with minimal or no involvement from the accountlead/manager
• Identify problems and exceptions accurately and ensure that teams are informed ina timely manner
• Be responsible for quality review of the staff’s work and overall adherence toengagement deadlines
• Attend and participate in weekly/biweekly calls with the engagement teams andshare progress and status updates
• Consistently work towards high standards and look for ways to improve currentworking practices and processes
• Act as a knowledge champion for complex activities and tools and provide subjectmatter expertise to the team. Share best practices across account teams onvarious engagements
• Provide new hire training and refresher training for sharing updates and knowledge

Skills and attributes for success

• Advanced communication skills (written and verbal)
• Ability to handle conflicting demands skilfully
• Effective planning and prioritizing skills
• Strong analytical and numerical skills
• Excellent people skills — promotes teamwork; can lead a group of 4-5associates
• Lead by example
• Conduct timely performance reviews and provide performance feedback/training
• Counsel, mentor and supervise team members to identify and foster key talent
• Develop and maintain productive relationships with key contacts
• Contribute to the culture of the broader EY GDS team
• Ability to effectively summarize and conclude work, applying appropriatedocumentation standards

To qualify for the role, you must have

• 3-6 years of overall work relevant experience in process management and projectmanagement
• Any relevant professional qualification

Ideally, you’ll also have

• Interest in business and commerciality.
• Strong influencing skills and assertiveness
• Proficiency in MS Office (Word, Excel, PowerPoint)

What we look for

• new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the onlyintegrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businessesacross a range of industries

What we Offer

strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfillingexciting projects and work with well-known brands from across the globe. We’ll introduce you to anever-expanding ecosystem of people, learning, skills and insights that will stay with you throughoutyour career.

•Continuous learning: You’ll develop the mindset and skills to navigate whatever comes
•Success as defined by you: We’ll provide the tools and flexibility, so you can make a
•Transformative leadership: We’ll give you the insights, coaching and confidence to be the
•
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to useyour voice to help others find theirs.

society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Assist engagement teams with various processes, such as multi-location coordination, engagement economics, confirmations, project and database management

• Maintain and update global engagement team databases and contact lists as appropriate

• Collate relevant client information from publicly available databases and communicate it to the team via firm publication and databases

• Assuming responsibility for all work and ensuring that the work is reviewed thoroughly before the output is sent out as per the deadline

• Accurately identifying problems, exceptions and ensuring that the regional engagement team has been informed about them in a timely manner

• Work proactively and respond to regional stakeholders

• Attend and participate in weekly or Biweekly calls with the regional counterparts and share progress and status updates

• Develop and maintain a strong working relationship with the teams by having an open and honest communication

• Proactively reaching out to the teams soliciting feedback for the work and taking appropriate action

Skills and attributes for success

• Confident and outgoing individual with strong communication and interpersonal skills.

• Ability to meet tight deadlines and ensure that work is of a consistently high standard

• Ability to multi-task, pay attention to detail, prioritize projects and follow up on routinetasks diligently

• Ability to communicate with leaders and peers with ease

• Plan ahead and anticipate potential issues before they arise

To qualify for the role, you must have

• 0 – 1 years of general business experience with any relevant professional qualification

Ideally, you’ll also have

• Interest in business and commerciality.

• Proficiency in MS Office (Word, Excel, PowerPoint)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industriesWhat we Offer

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enterprise Technology (ET)

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Your key responsibilities

· Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).

· Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.

· Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.

· Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.

· Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.

· Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.

· Assist with off-site technology support for firm sponsored functions/meetings.

· Assist with IT tasks related to office moves, buildouts and relocations.

· Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.

· Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.

· Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel

· The role receives direct oversight from a supervisor with regular contact to assign and monitor activities

· This role is required to physically work in an EY office.

Skills and attributes for success

· Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.

· Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.

· A Bachelor's degree or equivalent work experience is desirable.

To qualify for the role you must have

· Excellent communication, interpersonal, organizational, and time management skills.

· Excellent customer service attitude.

· Ability to liaise and work effectively with all levels of end users and IT personnel.

· Ability to communicate effectively with supervisor and peers.

· Approximately 2-4 years of experience in end user technology support

What we offer

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

The Opportunity

• In today's rapidly evolving technology landscape, digital forensics and privacy requirements are becoming increasingly stringent worldwide and within our region.
• Our Forensic Technology and Data Protection Services are designed to assist organizations in navigating these new regulations, trends, and risks by ensuring a regulatory-compliant flow of personal data while supporting their business operations.

Key Roles and Responsibilities

• Evaluate the data protection and privacy practices of our clients, and design and implement data protection and privacy frameworks. Raise awareness on data protection and privacy among clients.
• Support e-discovery activities, including the collection, preparation, and processing of electronic data, and review of documents.
• Design and implement forensic data analytics for our clients to uncover potential financial crime risks.

Skills and Attributes for Success

• Possess/following a recognized university degree in IT Security, Computer Science or related areas, or other relevant disciplines with working experience in Information security.
• Experience in at least one year in Information security Audit, compliance, or internal Audit will be an added advantage.
• Experience in at least one scripting language (preferably Python) to process and analyze large volumes of data, and experience in Power BI data visualization.
• Strong teamwork, prioritization, written and verbal communication skills and presentation skills, along with the ability to develop detailed work plans and manage multiple projects.

What Working at EY Offers

• Growth and learning opportunities
• Flexible working arrangements
• Global exposure
• Purpose-led work

You’ll will be introduced to career challenges that will take you into exciting new professional territory through diverse experiences, world-class learning and individually tailored counselling.

Applications to be forwarded via email to . Please state "Associate/Executive (Forensic Technology & Data Protection)" in the subject line.