Sts Cross Function Hypercare Support Engineer jobs at Ey in India, Kochi

Sub Function: Workforce Insights (Global Consulting)

This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives.

Essential Functions of the Job:

• Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.
• Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.
• Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.
• Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.
• Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.
• Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.
• Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.
• Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.
• Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.
• Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.
• Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.
• Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.

Analytical/Decision Making Responsibilities:

• Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.
• Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals.
  Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.
• Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.
• Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.
• Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.
• Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.
• Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.
• Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.

Knowledge and Skills Requirements:

• Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.
• Strong knowledge across core HR domains including Talent Acquisition, Learning & Development, Performance & Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.
• Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.
• Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.
• In-depth knowledge of SuccessFactors’ configuration, reporting capabilities and integration with other platforms.
  Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS
• Power Platform, and automation frameworks
• Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.
• Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.
• Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs
• Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery
• High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.
• Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required
  Travel may be required budget dependent

Education:

• Educated to degree level
• Data and Technology background preferred (Data Science, Computer Science, Engineering)
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.
• Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments
• Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs
• Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence
• Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models
  Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals
• Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions
  Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution

Your key responsibilities

• Have proven experience in driving Analytics GTM/Pre-Sales by collaborating with senior stakeholder/s in the client and partner organization in BCM, WAM, Insurance. Activities will include pipeline building, RFP responses, creating new solutions and offerings, conducting workshops as well as managing in flight projects focused on cloud and big data.
• Need to work with client in converting business problems/challenges to technical solutions considering security, performance, scalability etc.
• Need to understand current & Future state enterprise architecture.
• Need to contribute in various technical streams during implementation of the project.
• Provide product and design level technical best practices
• Interact with senior client technology leaders, understand their business goals, create, architect, propose, develop and deliver technology solutions
• Define and develop client specific best practices around data management within a Hadoop environment or cloud environment
• Recommend design alternatives for data ingestion, processing and provisioning layers
• Design and develop data ingestion programs to process large data sets in Batch mode using HIVE, Pig and Sqoop, Spark
• Develop data ingestion programs to ingest real-time data from LIVE sources using Apache Kafka, Spark Streaming and related technologies

Tech Stack: -

• AWS
• Experience building on AWS using S3, EC2, Redshift, Glue, EMR, DynamoDB, Lambda, Quick Sight, etc.
• Experience in Pyspark/Spark / Scala
• Experience using software version control tools (Git, Jenkins, Apache Subversion)
• AWS certifications or other related professional technical certifications
• Experience with cloud or on-premises middleware and other enterprise integration technologies.
• Experience in writing MapReduce and/or Spark jobs.
• Demonstrated strength in architecting data warehouse solutions and integrating technical components.
• Good analytical skills with excellent knowledge of SQL.
• 8+ years of work experience with very large data warehousing environment
• Excellent communication skills, both written and verbal
• 3+ years of experience with detailed knowledge of data warehouse technical architectures, infrastructure components, ETL/ ELT, and reporting/analytic tools.
• 3+ years of experience data modelling concepts
• 3+ years of Python and/or Java development experience
• 3+ years’ experience in Big Data stack environments (EMR, Hadoop, MapReduce, Hive)

Skills and attributes for success

• Architect in designing highly scalable solutions AWS.
• Strong understanding & familiarity with all AWS/GCP /Bigdata Ecosystem components
• Strong understanding of underlying AWS/GCP Architectural concepts and distributed computing paradigms
• Hands-on programming experience in Apache Spark using Python/Scala and Spark Streaming
• Hands on experience with major components like cloud ETLs, Spark, Databricks
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Knowledge of Spark and Kafka integration with multiple Spark jobs to consume messages from multiple Kafka partitions
• Solid understanding of ETL methodologies in a multi-tiered stack, integrating with Big Data systems like Cloudera and Databricks.
• Strong understanding of underlying Hadoop Architectural concepts and distributed computing paradigms
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Good knowledge in Apache Kafka & Apache Flume
• Experience in Enterprise grade solution implementations.
• Experience in performance bench marking enterprise applications
• Experience in Data security [on the move, at rest]
• Strong UNIX operating system concepts and shell scripting knowledge

To qualify for the role, you must have

• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
• Excellent communicator (written and verbal formal and informal).
• Ability to multi-task under pressure and work independently with minimal supervision.
• Strong verbal and written communication skills.
• Must be a team player and enjoy working in a cooperative and collaborative team environment.
• Adaptable to new technologies and standards.
• Participate in all aspects of Big Data solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Responsible for the evaluation of technical risks and map out mitigation strategies
• Experience in Data security [on the move, at rest]
• Experience in performance bench marking enterprise applications
• Working knowledge in any of the cloud platform, AWS or Azure or GCP
• Excellent business communication, Consulting, Quality process skills
• Excellent Consulting Skills
• Excellence in leading Solution Architecture, Design, Build and Execute for leading clients in Banking, Wealth Asset Management, or Insurance domain.
• Minimum 8 years industry experience

Ideally, you’ll also have

• Strong project management skills
• Client management skills
• Solutioning skills

What we look for

• People with technical experience and enthusiasm to learn new things in this fast-moving environment

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Job Summary:

The Global Deals Hub provides support to the firm’s small and medium sized deals – saving time, driving efficiency and ensuring client servers have access to a broad range of well received and accurate materials to leverage in their pursuit efforts. This role actively supports our pursuit innovation strategy and contributes directly to the products and services to make pursuit efforts more effective.

Essential Functions of the Job:

• Is responsible for executing pursuit excellence across their domain (Service Line, Region, Sector).
• Acts as a brand ambassador to ensure that pursuit self-help strategy meets the needs of pursuit teams they work with.
• Work with PRC Leadership to increase awareness and adoption of EY’s pursuit self-help products and services with domain teams and requestors.
• Shares knowledge, best practices, and lessons learned with colleagues, and support presentations and training on pursuit excellence.
• Actively contribute content and expertise to in-scope RFPs and proposals, ensuring high-quality responses including quality reviews of team members and applying leading practices and lessons learned.
• Assist with pursuit content processes (outreach, harvesting and curation) to ensure materials align with business priorities and can be used effectively by pursuit teams and SMR networks
• Contributes to and maintains EY’s curated global library of best practice pursuit content, PRC tools, and enablers, as well as providing high-touch pursuit support
• Support PRC leadership to build relationships with stakeholders, co-deliver practical solutions and actively promote the value and impact of the PRC
• Works with PRC leadership and others to deliver initiatives and on day-to-day delivery
• Ensure inputs to KPI's/metrics are updated and without error
• Identify and share opportunities for continuous improvement, including ways to innovate, optimize, and enhance EY’s pursuit self-help resources.

Supervision Responsibilities:

This role has no supervisory responsibilities and no direct reports.

Essential

• Act as brand ambassador, promoting the PRC in various forums
• Collaboration & Relationship Building: Ability to engage effectively with pursuit teams to understand needs and deliver practical support
• Content Management: Skilled in curating, maintaining, and updating pursuit content, tools, and enablers so they remain accurate, relevant, and easy to access
• Teamwork and collaboration: Works collaboratively, supports projects, supports colleagues and contributes to overall team success
• Foundational knowledge of AI; uses tools with guidance to build proficiency and confidence
• Execution and delivery: Work with leadership to help produce high-quality, brand-aligned pursuit materials (e.g., proposals, RFP responses, templates) with accuracy and attention to detail
• Problem solving & Analytical thinking: Identifies gaps or issues in pursuit support, suggests practical solutions
• Adaptability and continuous improvement: Adapts and readily adopts new tools/processes, seeks ways to improve efficiency and share lessons learned
• Project management execution skills, delivering projects, and working with virtual teams across geographies
• Communication & Presentation Skills: Communicates clearly in writing and verbally to support pursuit teams and contribute to deliverables

Desirable

• SharePoint skills
• Marketing communications, editorial/proof-reading skills
• Excellent project management and time management skills

Other Requirements:

• From time to time, internal and external obligations may require working after normal business hours.

Education:

• University/Bachelors’ degree, Masters Degree Preferred (MBA)

Experience:

• 2-5 years’ experience with significant recent experience in a sales/bid/pursuit/pre-sales capacity
• Experience working in a cross-border, multi-cultural environment
• Knowledge of the bid process, content management, basic SharePoint

Job Description:

This role requires a proactive individual who can conduct comprehensive assessments, develop data quality policies, and implement effective solutions to enhance data integrity across various domains.

Responsibilities:

• Conduct current state assessments of client environments across all domains of data governance and data management.
• Perform initial data quality assessments using open-source tools and demonstrate proficiency with advanced data quality tools.
• Develop data quality rules, define data quality issues resolution, and create policies and processes to address these issues.
• Design and implement data quality issue resolution strategies, including defining Key Performance Indicators (KPIs) and experience in implementing data quality KPIs.
• Lead full-scale implementation and configuration of leading data quality tools, with a focus on Informatica Data Quality.
• Collaborate with cross-functional teams to ensure data quality standards are met and maintained.
• Prepare and deliver compelling presentations to stakeholders, showcasing findings and recommendations.
• Support business development initiatives and contribute to the delivery of projects globally.

Must have skills:

• Relevant experience in Informatica Data quality or similar tools.
• Strong understanding of data management, data quality, and governance principles.
• Proven experience in implementing data quality rules, business glossaries, data quality profiling, and publishing Data Quality results dashboards.
• Ability to articulate and propose technology solutions to meet business requirements.
• Ability to handle all required activities with minimal support.

Good To have:

• Good understanding of Data Management and Governance frameworks and leading practices such as DAMA, CMMI, or NDMO.
• Familiarity with related Data Governance and Management tools and technologies such as EDC, AXON, Microsoft Purview and Collibra.

Project Manager with German

As a part of our global Business Transformation Delivery and Execution team, you will participate in international projects, leading projects and programs for our global market clients. You will be involved in working on challenging assignments, assisting our client's trough they transformation and organization change journeys. You will also be part of team creating industry leading solutions in widely understood project management services.

Your key responsibilities

• You will support our clients in the business and organizational transformation journey, actively becoming a trusted advisor in PM subject matters for both clients and EY colleagues.
• You will provide consultation and recommendations based on client’s requirement and develop relationships with team members across all EY practises to serve client needs. You will work with various teams to ensure that client’s requirement, budget and milestones for projects are met.

Skills and attributes for success

• Good planning and organizing, ability to see the big picture as well as focused on details and errorless delivery.
• Excellent professional communication skills, ability to approach senior stakeholders using appropriate level of details, terminology, and fit-to-purpose communication.
• Ability to work in a continuously changing environment, proactive with can-do-attitude, looking for solutions and opportunities.
• Strong project management skills including agile methods.

To qualify for the role, you must have

• Minimum 3-4 years of experience in project management in large-scale projects or programs within distributed multicultural environments.
• Excellent German language skills in written and spoken.
• Very Good English language skills in written and spoken.
• Experience in change management, business analysis and process transformations.
• Knowledge of Microsoft Office, MS project, MS Share Point, JIRA, Azure Dev Ops, other project management tools.
• One or more industry certifications: Prince 2, PMP, Agile PM, PMI-ACP, CSM/PSM, SAFe.
• Ability and willingness to travel
• A higher education degree preferably in business, technology, science or engineering.

Ideally, you’ll also have

• Further European language.

• Experience in working at consulting companies.
• Six Sigma or/and Business Analysis certification.
• Experience with: Payroll, HR Processes, SAP SuccessFactors.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions

Your key responsibilities

• Have proven experience in driving Analytics GTM/Pre-Sales by collaborating with senior stakeholder/s in the client and partner organization in BCM, WAM, Insurance. Activities will include pipeline building, RFP responses, creating new solutions and offerings, conducting workshops as well as managing in flight projects focused on cloud and big data.
• Need to work with client in converting business problems/challenges to technical solutions considering security, performance, scalability etc. [ 8 - 11years]
• Need to understand current & Future state enterprise architecture.
• Need to contribute in various technical streams during implementation of the project.
• Provide product and design level technical best practices
• Interact with senior client technology leaders, understand their business goals, create, architect, propose, develop and deliver technology solutions
• Define and develop client specific best practices around data management within a Hadoop environment or cloud environment
• Recommend design alternatives for data ingestion, processing and provisioning layers
• Design and develop data ingestion programs to process large data sets in Batch mode using HIVE, Pig and Sqoop, Spark
• Develop data ingestion programs to ingest real-time data from LIVE sources using Apache Kafka, Spark Streaming and related technologies

AWS

• Experience building on AWS using S3, EC2, Redshift, Glue, EMR, DynamoDB, Lambda, Quick Sight, etc.
• Experience in Pyspark/Spark / Scala
• Experience using software version control tools (Git, Jenkins, Apache Subversion)
• AWS certifications or other related professional technical certifications
• Experience with cloud or on-premises middleware and other enterprise integration technologies.
• Experience in writing MapReduce and/or Spark jobs.
• Demonstrated strength in architecting data warehouse solutions and integrating technical components.
• Good analytical skills with excellent knowledge of SQL.
• 8+ years of work experience with very large data warehousing environment
• Excellent communication skills, both written and verbal
• 8+ years of experience with detailed knowledge of data warehouse technical architectures, infrastructure components, ETL/ ELT, and reporting/analytic tools.
• 8+ years of experience data modelling concepts
• 8+ years of Python and/or Java development experience
• 8+ years’ experience in Big Data stack environments (EMR, Hadoop, MapReduce, Hive)

Skills and attributes for success

• Architect in designing highly scalable solutions AWS.
• Strong understanding & familiarity with all AWS/GCP /Bigdata Ecosystem components
• Strong understanding of underlying AWS/GCP Architectural concepts and distributed computing paradigms
• Hands-on programming experience in Apache Spark using Python/Scala and Spark Streaming
• Hands on experience with major components like cloud ETLs, Spark, Databricks
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Knowledge of Spark and Kafka integration with multiple Spark jobs to consume messages from multiple Kafka partitions
• Solid understanding of ETL methodologies in a multi-tiered stack, integrating with Big Data systems like Cloudera and Databricks.
• Strong understanding of underlying Hadoop Architectural concepts and distributed computing paradigms
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Good knowledge in Apache Kafka & Apache Flume
• Experience in Enterprise grade solution implementations.
• Experience in performance bench marking enterprise applications
• Experience in Data security [on the move, at rest]
• Strong UNIX operating system concepts and shell scripting knowledge

To qualify for the role, you must have

• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
• Excellent communicator (written and verbal formal and informal).
• Ability to multi-task under pressure and work independently with minimal supervision.
• Strong verbal and written communication skills.
• Must be a team player and enjoy working in a cooperative and collaborative team environment.
• Adaptable to new technologies and standards.
• Participate in all aspects of Big Data solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Responsible for the evaluation of technical risks and map out mitigation strategies
• Experience in Data security [on the move, at rest]
• Experience in performance bench marking enterprise applications
• Working knowledge in any of the cloud platform, AWS or Azure or GCP
• Excellent business communication, Consulting, Quality process skills
• Excellent Consulting Skills
• Excellence in leading Solution Architecture, Design, Build and Execute for leading clients in Banking, Wealth Asset Management, or Insurance domain.
• Minimum 8-11 years industry experience

Ideally, you’ll also have

• Strong project management skills
• Client management skills
• Solutioning skills

What we look for

• People with technical experience and enthusiasm to learn new things in this fast-moving environment

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

The Deal Support Coordinator - Senior Associate supports the Pursuit Strategist/Leader with project management, content development, research, and analysis, as well as acting as liaison with interdependent groups. This role will support in executing globally consistent strategy, methodologies and process as defined by the Global Markets Activation Team (MAT) Leadership

Your key responsibilities

• Strategic Pursuit and Opportunity Management
• Contribute to the execution of the Deal methodology and support in the development of research packs, Sector Key trends and risk analysis, credentials, market share data, competitor analysis, etc., during pre-RFP and proposal development stages
• Set and drive a bid plan throughout the bid (Deal) cycle with critical milestones, coordinating with the onshore teams
• Development of draft proposal drafting of standard sections of the proposal/RFP response using standard templates and best practice proposal materials
• Update client presentations and proposals with content from research and input from our teams
• Assist the deal team in bid management activities including development of kick-off documents, CV collation for team book, Setting up cadence calls, teams channel creation
• Liaise with internal teams in the development of client collaterals such as storyboards, placemats, proposals, and internal presentations
• Central point of contact in managing the end-to-end process: organizing meetings, preparing meeting notes, follow up on actions and internal team coordination.
• Establish and maintain clear and transparent communication with stakeholders; adhering to agreed timelines for deliverables and meeting expected quality benchmarks.
• Support the team in maintaining the repository of recent client presentations, RFI / RFP responses, marketing collateral, etc.
• Responsible for archiving and maintaining repository of Regional, Market Segment or Service Line client-facing collateral as appropriate
• Assist with reporting and quality control procedures for client-facing collateral

Analytical/Decision Making Responsibilities:

• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to team lead/Supervisor as and when required
• Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment.
• Demonstrate best work practices within department and among other teams
• Demonstrates excellent customer service skills including telephone, MS Teams and e-mail support
• Exhibit innovative thinking and flexible approach while managing out-of-scope requests

Supervision Responsibilities:

This role has no supervisory responsibilities and no direct reports

Skills and attributes for success

• Good business acumen
• Good understanding of Business Development and Deal Management
• Organized, detail-oriented and highly deadline-driven
• Excellent written and oral communication skills in English is essential as the role requires direct communication with international team members
• Excellent communications skills (verbal, written and listening)
• Good critical thinking
• Good project management, coordination, and negotiation skills
• Highly developed computer skills, including Microsoft suite and Internet-based research
• Prior experience in Deals/pre-sales/bid management, project management
• Experience with SharePoint is desirable
• Able to build collaborative relationships with a variety of stakeholders

Education:

• University/bachelor’s degree required
• MBA Marketing/International Business

Experience:

• 3 - 6 years of Pre Sales/Deals/Bid Management experience
• Experience in a large Global organization preferably in a professional services firm
• Proven ability to influence and build collaborative relationships with a wide range of stakeholders

Certification Requirements:

• Expected to remain current on EY training and curriculum (e.g. Account Management Framework (AMF), Badges, etc.)
• APMP and or PMP Certification would be added advantage

Ideally, you’ll also have

• Depending on regional geography, some travel is required for attending leadership meetings/training
• From time to time, internal and external obligations may require working after normal business hours
• Technologies and Tools
• Excellent MS office skills, specifically PowerPoint are required

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.