Ms Teams Support Engineer jobs at Ey in India, Kochi

Position Overview

As a Senior Risk and Audit Compliance Engineer within Infrastructure and Operations, Platform Infrastructure, you will serve as a subject matter expert, collaborating with multinational clients on designing, implementing, and enhancing end-to-end risk, compliance, and audit frameworks. Leveraging your deep experience and consulting acumen, you’ll lead project teams, mentor staff, and ensure our clients meet evolving regulatory, cyber, and operational risk expectations.

Client Engagement & Advisory

• Lead client-facing risk and compliance consulting projects across industries (finance, technology, healthcare, etc.).
• Advise client executives and Boards on risk identification, internal controls, and compliance program maturity.
• Translate regulatory requirements (SOX, GDPR, ISO 27001, NIST, SOC, etc.) into actionable strategies and operational controls.

Compliance Program Leadership

• Assess, design, and implement enterprise-wide risk management and compliance frameworks for clients.
• Develop risk and control matrices, Risk Control Self-Assessment (RCSA) programs, and ongoing compliance monitoring strategies.
• Perform internal/external audit readiness assessments and help clients prepare for regulatory and certification audits (SOX, SOC 1/2/3, ISO, PCI DSS, etc.).

Audit & Risk Management Execution

• Plan and execute audit engagements, including risk scoping, fieldwork, walkthroughs, and root-cause analysis.
• Evaluate effectiveness and efficiency of existing controls (ITGC, application controls, segregation of duties, etc.).
• Review, test, and validate control design and operating effectiveness. Draft high-quality audit reports and remediation recommendations.
• Drive closure of audit findings through remediation tracking and stakeholder management.

Data Analytics & Automation

• Design and implement automated solutions for control testing, continuous monitoring, and regulatory reporting.
• Employ advanced analytics to identify emerging risks and strengthen compliance posture.
• Stay abreast of and pilot new regulatory technology (RegTech) and audit automation tools for improved consulting delivery.

Project & Team Leadership

• Manage project teams in a matrix and multi-client environment. Mentor and develop supplier/contract staff.
• Oversee project timelines, deliverables, and client satisfaction.
• Support business development by identifying new client needs and contributing to proposals.

Stakeholder & Relationship Management

• Liaise with client and internal leadership, regulatory bodies, and external auditors.
• Deliver compliance/risk training and thought leadership to clients and practice teams.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Information Security, Engineering, Finance, Business, or related fields.
• 12+ years of progressive experience in risk management, audit, or compliance—minimum 3-6 years in a Big Four or similarly complex consulting or regulated environment.
• Expertise in regulatory frameworks: ISO 27001, NIST, SOX, PCI DSS, GDPR, COBIT, etc.
• Proven success in leading end-to-end client audits, regulatory projects, and compliance assessments.
• Excellent analytical, problem-solving, and communication skills.
• Experience with GRC, audit, Regulatory Technology (RegTEeh), and data analytics platforms (e.g., Archer, ServiceNow GRC, SAP GRC, Tableau, ACL).
• One or more relevant certifications: CISA, CISM, CRISC, SoX, ISO 27001 Lead Auditor/Implementer (strongly preferred).
• Track record managing and developing diverse/high-performing teams.
• Prior experience in working with the Suppliers/Contractors and driving the Risk and Audit along with yearly Internal and External Audits.

Preferred

• Experience with On-Prem, Cloud, Data Privacy, and AI/ML risk and compliance.
• Prior client-facing or business development experience in management consulting.
• Reporting Line
• Reports to: On Prem Hosting Compliance Lead

Sub Function: Workforce Insights (Global Consulting)

This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives.

Essential Functions of the Job:

• Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.
• Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.
• Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.
• Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.
• Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.
• Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.
• Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.
• Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.
• Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.
• Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.
• Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.
• Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.

Analytical/Decision Making Responsibilities:

• Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.
• Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals.
  Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.
• Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.
• Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.
• Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.
• Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.
• Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.
• Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.

Knowledge and Skills Requirements:

• Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.
• Strong knowledge across core HR domains including Talent Acquisition, Learning & Development, Performance & Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.
• Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.
• Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.
• In-depth knowledge of SuccessFactors’ configuration, reporting capabilities and integration with other platforms.
  Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS
• Power Platform, and automation frameworks
• Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.
• Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.
• Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs
• Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery
• High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.
• Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required
  Travel may be required budget dependent

Education:

• Educated to degree level
• Data and Technology background preferred (Data Science, Computer Science, Engineering)
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.
• Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments
• Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs
• Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence
• Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models
  Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals
• Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions
  Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution

Your key responsibilities

• Manage and guide via managed service provider relationship, continuous improvement efforts to direct budget and scope management of all planned and in progress projects and directives for Meeting room experience.
• Manage and drive as needed managed vendors, among others to maintain the services’ overall integrity, consistency, and compliance to internal mandates.
• Review and support the level 3 operations and managed vendor team with resolving complex outages, incidents and problems, escalation to the global support partner and/or the product vendor when needed, outage impact analysis.
• Support the Service Owner with the technical knowledge and service design.
• Develop new integrations and customer specific features.

Skills and attributes for success

• Degree in Computer Science or relevant work experience.
• English language skills - excellent written and verbal communication.
• Minimum 8 years of experience in Audio\Video, MS Teams, Windows, Azure.
• Technical experience in a large diverse audio & video environment.
• Knowledge and proven experience in the use of ITIL within and operational organization IT Infrastructure Library (ITIL) service management (Foundation / intermediate lifecycle certifications – an advantage)
• Experience in a customer service role and business management role - nice to have.
• Strong teamwork and collaboration skills.
• Strong customer orientation and able to manage customer expectations.
• Initiates, builds, and maintains productive customer relationships.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

To qualify for the role, you must have

• A successful candidate will be an expert in design & configuration of conferencing room and support
• Experience with Video and Audio end point and infrastructure devices. (codec, touch panel, control panel, cameras, speakers, mics, WPD,DSP, etc)
• Knowledge in MS Teams and Teams meeting room devices
• Hands on experience with Trio/ Poly CCX and related audio conference devices
• Experience in Microsoft surface hub devices
• Knowledge in windows and other OS Skills
• Good knowledge in Azure, Intune, Policies, PMP (ProPortal), Poly Lens, monitoring tools
• General networking skills required (TCP/IP, SNMP, etc.)
• Add on knowledge M365
• Strong communication skills and ability to collaborate with clients, business consultants and Project Managers

Ideally, you’ll also have

• Deploying MTR (Windows & Android), Surface hub, Trios, and other meeting room devices (Hp/Poly, Crestron, Logitech, Jabra, CISCO)
• Handling Meeting room device projects around the globe from starting to delivery
• Periodical firmware and OS upgrades for devices, if necessary, Vendor management in case of hardware issues
• Provide Guidance to OSTS for the submission of request form requesting for Windows Login & Microsoft TEAMs Account creation,
• Escalating to relevant teams internally in case of a delay in Account Readiness, Password Resets etc.,
• Liaising with the local Contact / Location for MTR’s Installation and providing guidance remotely on the Package Installation / Re-Installation on the MTR Device,
• Ensuring MTR’s Deployment is successful by cross-checking MTR’s registration on Teams Admin Console and testing a video call through it,
• Custodian of Knowledge Articles related to MTR’s deployment and advanced support, responsible for keeping the KBs always updated,
• Maintain MTR’s Inventory (for each location) in terms of IP Address, Windows & Skype Login details etc.,
• Experience with Utelogy as a monitoring platform for AV devices

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Required Knowledge, Skills and Abilities (KSAs)

• Bachelor Degree in Computer Science, Engineering, Mathematics or STEM related area of study, Master's Degree is a plus
• Demonstrated capability to analyse business and technical requirements; and develop solutions to address the requirements.
• Subject matter expertise in Integrated Business Planning (IBP), Demand Planning, Supply planning, Sales & Operation Planning processes preferably with at least 1 end to end implementation experience with a client facing role.
• Strong configuration and design skills required
• Demonstrated experience in SAP package solution implementation tools and methodologies.
• Well-honed SCM skills and expert understanding of the Software Configuration Management. Ability to perform complex SCM tasks and ability to mentor or train others in the configuration management effort.
• A team player with excellent written and verbal communication skills and strong organizational skills. Must have a service-oriented attitude with excellent problem solving and analytical skills. Ability to work independently, self-motivated, and highly focused.
• Effective communication skills and experience with customer facing relationships for both project and sustain related functions

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Salesforce Senior Developer

Total : 5+ Years

Relevant : 3+ Years

Responsibilities:

• Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
• Perform configuration and customization of the Salesforce.com platform.
• Participate in efforts to develop and execute testing, training and documentation
• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning)
• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Performs regular reviews on implementation done by less experienced developers and offer feedback and suggestions for those codes
• Mentors the junior and mid-level developers of the team, and can designate tasks to team members in a balanced and effective manner
• Sets up a development environment on their own, and has the ability to mentor a team of junior developers
• Independently communicate with both client technical teams and business owners as needed during the design and implementation

Knowledge and Skill:

• 3+ years of experience working on Salesforce platforms
• At least Salesforce certification “Salesforce Platform Developer I”
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and jQuery
• Demonstrated experience and knowledge of relational databases, data modelling, and ETL tools
• Experience with web services (REST & SOAP, JSON & XML, etc.)
• Experience with Agile development methodologies such as SCRUM
• Excellent organizational, verbal and written communication skills

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Technical Lead:

The Artificial Intelligence (AI) & Machine Learning (ML) Developer is responsible for designing and implementing solutions based on AI and Machine Learning.

Position Summary

• 4+yrs of experience in a similar profile with strong service delivery background
• Lead and guide a team of Junior Developers.
• Design technical specifications for AI, Machine Learning, Deep Learning, NLP, NLU, NLG projects and implement the same.
• Contribute to products or tools built on Artificial Intelligence technologies and paradigms, that can enable high-value offerings.
• Building AI solutions would involve the use and creation of AI and ML techniques including but not limited to deep learning, computer vision, natural language processing, search, information retrieval, information extraction, probabilistic graphical models and machine learning.
• Plan and implement version control of source control
• Define and implement best practises for software development
• Excellent computer skills - proficient in excel, PowerPoint, word and outlook
• Excellent interpersonal skills and a collaborative management style
• Ability to analyse and suggest solutions
• Strong command on verbal and written English language

Essential

• Create Technical Design for AI, Machine Learning, Deep Learning, NLP, NLU, NLG projects and implementing the same in production.
• Solid understanding and experience of deep learning architectures and algorithms
• Experience solving problems in industry using deep learning methods such as recurrent neural networks (RNN, LSTM), convolutional neural nets, auto-encoders etc.
• Should have experience of 2-3 production implementation of machine learning projects.
• Knowledge of open source libraries such as Keras, Tensor Flow, Pytorch
• Experience in LLMs, Gen AI Solution development
• Exposure to Agentic AI concept and hands on experience in POCs or Projects
• Work with business analysts/consultants and other necessary teams to create a strong solution
• Should have in depth understanding and experience of Data science and Machine Learning projects using Python, R etc. Skills in Java/C are a plus
• Should developing solutions using python in AI/ML projects
• Should be able to train and build a team of technical developers
• Desired to have experience as leads in designing and developing applications/tools using Microsoft technologies - ASP.Net, C#, HTML5, MVC
• Desired to have knowledge on any of the cloud solutions such as Azure or AWS
• Desired to have knowledge on any of container technology such as Docker
• Should be able to work with a multi culture global teams and team virtually
• Should be able to build strong relationship with project stakeholders
• Should be able to build strong relationship with project stakeholders

Event Technology Consulting & Support

• Lead technology support for all EMEIA and Americas EY wavespace and non-EY wavespace virtual and hybrid events.
• Participate in client meetings to provide IT consulting and ensure session design aligns with client requirements.
• Coordinate and supervise pre-event tech checks, design meetings, dry runs, and debrief sessions.
• Provide real-time IT support for virtual participants during sessions, including troubleshooting and escalation management.
• Live Event Production & Broadcast
• Organize and manage Teams meetings, breakout sessions, attendance, countdown/break timers, and screen sharing.
• Design and implement custom timers and graphics tailored to event themes.
• Create and manage polls using Slido and Teams Poll.
• Support collaboration tools such as Miro, Mural, and other digital facilitation platforms.
• Deliver all EY wavespace related live event production activities, ensuring high-quality delivery across time zones.
• Operate OBS for live streaming and event production.
• Use digital and hardware audio mixers for sound management.
• Integrate music streaming and manage live broadcasting workflows.

Collaboration & Stakeholder Engagement

• Engage with other Technology teams to fulfill IT requirements and ensure timely support.
• Support EY wavespace Center Leads with technology challenges and escalations.
• Collaborate with various tech leads across EMEIA for data collection, reporting, and best practice sharing.
• Provide technology support demos to prospective clients and facilitate Miro introduction activities upon request.

Administrative & Leadership Support

• Assist the EMEIA EY wavespace Leader with administrative tasks, including resource management and project coordination.
• Organize and lead monthly team meetings and other internal engagements.
• Deliver OSTS training sessions and support the design and procurement of new AV devices for EY wavespace centres.

Project & Centre Build Involvement

• Serve on multiple EMEIA EY wavespace, Client Experience Centre, and AI-enabled Centre build and management projects in various capacities, including project management and liaison with Enterprise Technology (ET).
• Conduct data analysis and reporting to inform future sessions and strategic decisions.

Skills and attributes for success

• Excellent communication, interpersonal, organizational, and time management skills.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively with all levels of end users and IT personnel across multiple regions and time zones.
• Deep understanding of all EY wavespace technologies, including IT and AV.
• Experience in live event management/production and supporting collaboration tools (Teams, Miro, Mural, Slido, etc.).
• Project management and stakeholder engagement skills.
• Proficiency in live event production and broadcasting tools and workflows.
• Hands-on experience with OBS (Open Broadcaster Software) for live streaming and event production.
• Knowledge of music streaming tools and integration into live events.
• Experience using digital and hardware audio mixers for sound management.
• Live broadcasting skills including multi-source switching, audio balancing, and stream encoding.
• Familiarity with AI tools including Copilot, EY.ai, Claude, and OpenAI platforms.

Supervision Responsibilities

• Reports to the EMEIA EY wavespace Leader (or designate).
• May provide matrix management and guidance to on-site and virtual support staff across EMEIA and the Americas.

Education:

• Bachelor’s degree in a computer-related field or equivalent work experience.

Experience:

• 3–5 years of experience in end user technology support.
• Proven experience in event support and live event management/production.
• Knowledge of AV industry standards highly recommended.
• Experience with cloud technology (e.g., MS Azure) is beneficial.

Certification Requirements:

• Certified Technology Specialist (CTS) or similar industry certifications desirable.