Workforce Management -em- Staff- E jobs at Ey in India, Gurugram

EY- Assurance – Senior Associate– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.

Your key responsibilities

• Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams
• Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.
• Proactively identify staffing challenges and provide customized scheduling solutions.
• Ensure staffing guidelines are consistently followed within the resource management and
• Service Delivery teams.
• Ensure resource schedules are timely and accurately updated on the scheduling tools.
• Optimize resource utilization through effective scheduling strategies.
• Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
• Training and development of EM associates.
• Identifying and prioritizing opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.

Skills and attributes for success

• Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.
• Stakeholder/client management experience.
• At least 1 year of experience in supervising a team will be preferred.
• Positive attitude and ability to excel under tight timelines.
• Ability to identify staffing challenges and provide proactive solutions.

To qualify for the role, you must have

• Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

Ideally, you’ll also have

• Proficiency in using MS – Office
• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Experience Management Senior Associate

As an Experience Management Senior Associate, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives.

Your key responsibilities

As an Experience Management Senior Associate, you will work as the staffing lead for the assigned region/service/competency team and will be responsible to work with the service delivery managers in implementing the resource management process and operational efficiency within the business.

You will work very closely with the service delivery teams to track, monitor, record and analyze demand pipeline projections, new deals, pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench), review external hiring pipeline, assign projects to the available workforce based on skills and experience required on the project.

You will also supervise, train and assign responsibilities to associates and senior associates within the team.

Some of your key responsibilities include:

1. Ensure compliance to WFM business rules, deployment policies, talent policies and regulatory requirements.
2. Implement staffing plans for (30 – 60 – 90) day pipeline to minimize unfulfilled demands.
3. Coordinate with project managers to capture demand pipeline projections, understand demands heuristics and identify actionable demands.
4. Perform demand – supply searches and share best-fit staffing options from internal resource pool/individuals on bench.
5. Identify suitable staffing options based on matching skills, roles and experiences.
6. Timely update of employee schedules on the schedule management tool (Retain).
7. Timely review and resolution of scheduling conflicts.
8. Minimize bench pipeline through proactive deployment on projects.
9. Responsible to meet assigned KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging.
10. Reporting and analytics on business and Operational KPIs.
11. Supervise, mentor and provide functional SME support to the associates in the team.
12. Regular connects with stakeholders.

Skills and attributes for success

Graduates with 4-7 years of relevant workforce management experience. Understanding of technology skills, operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers.

To qualify for the role, you must have

• Excellent domain knowledge in resource management, demand planning and MIS.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Solution oriented mindset.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.

Ideally, you’ll also have

• Minimum experience of 1 year in people management and supervision.
• Stakeholder management skills.

What we look for

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Analyst, Risk Management

This is a role that requires incumbent to own & execute global processes related to client due diligence.

Technical Expertise:

• Perform risk-based client due diligence on actual and potential clients of the Firm in accordance with EY policy and procedure and ensure EY satisfies the AML (Anti Money Laundering) regulatory requirements, which involves identifying management/ directors/ shareholders, amongst other procedures.
• Assess the risk level and perform the KYC (Know Your Customer) requirements to be met depending on the type of client and the transactions.
• Adverse media screening, screening PEP, Assessing Ultimate Beneficial Owner Complex Structures
• Liaise with the engagement teams on the collection of KYC documentation.
• Initiating of Sanction screening assessment folders on behalf of engagement teams
• Detailed Risk Assessment regarding Anti-Bribery Corruption.
• Initiating of AML assessment folders on behalf of engagement teams.
• Ensure completion and timely closure of cases through AML systems.
• Follow up with internal stakeholders (business/ risk management) until diligences are fully met.
• Report progress/ status of the AML completion process in the internal tool.
• Escalate issues to engagement teams and/or KYC Quality Reviewer and propose solutions/ alternatives.
• Understands key requirements of firm and regulators’ risk management rules and policies
• Uses analytical and project management methodology and tools
• Completes all assigned projects/tasks in line with the standard operating procedures
• Ensures completeness, accuracy and appropriateness of all tasks assigned
• Facilitates and drives the process to completion by timely following up on requests from Onshore
• Plans and organizes own work and keeps the project managers/key stakeholders informed of status and activities
• Performs a self-review of the results prior to submitting to the project managers
• Flags issues/potential challenges to the project managers at an appropriate time so that timely action can be initiated
• Understands key requirements of firm and regulators’ RM rules and guidance.

Skills and attributes for success

• Exceptional and proven customer service skills, including responsiveness and commitment to quality
• Highest standard of ethics, integrity, and values.
• Highly motivated with ability to perform well even when under pressure
• Role may require working post shift hours
• Plans and organizes own work and keeps others informed of status and activities.
• Ability to work well in a team and foster teamwork among others
• Ability to work with a global environment, rotational shift window as per geography support
• Good analytical skills with a logical mind-set
• Excellent written and spoken English communication skills

To qualify for the role, you must have

• B. Com, BBA, MBA, PGDBA, M.com from a reputed college with good academics.
• 0-3 year’s work experience (preferably in a research background/AML KYC/Sanction Screening).
• Candidates with exposure to handling international customers/client interaction would be preferred.
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Intermediate level of knowledge in MS Office
• Experience in one or more of the following subject areas will be an added advantage: anti-money laundering (AML), transaction monitoring, know-your-customer (KYC) and customer due diligence (CDD), sanctions and compliance checking.
• An awareness of recent global events linked to financial crime and sanctions.
• ICA/ACAMS or AML Certification is preferred but not a must.

Ideally, you’ll also have

• Presentation skills, including public speaking and presentation creation using PowerPoint or a similar program
• Critical thinking skills with the ability to independently solve problems with data

Technologies and Tools

Experience in MS office suites like Microsoft 365, MS excel, PowerPoint.

What you can look for

• A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect, and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Position - Mobility Consultant, GDS PAS, Mobile Talent Operate

Total 3-12+ years of experience in managing client relationships, working experience within an international mobility / relocation provider/ business travel role and/or similar field such as HR business partner would be an advantage. Experience serving in a managed service set up will be an advantage as well

This role will focus on operational excellence as well as demonstrating the breadth of mobility managed service offering.

Your Key Responsibilities

• Have a good understanding of the client’s mobility program, process, technology and policy
• Orchestrate and manage multi service and multi-vendor ecosystems.
• Take accountability for providing mobile employee’s a seamless end-to-end experience across all mobility services ensuring KPIs/SLAs are met in an efficient and cost-effective manner
• Have a commercial mindset to ensure delivery in accordance with the agreed contractual scope and financial budgets and proactive identification of potential scope drifts /out of scope
• Perform Case Management, coordinate all client and vendor requests in a timely manner
• Support mobile employees as well as advise mobility specialist on questions relating to the case as needed
• Take ownership for problem solving and resolution of escalations, from the mobile employee, client, vendors/ external service providers and the EY network.
• Lead smooth delivery of outcomes through status, issues, risk tracking and reporting
• Maintain assignment-relevant employee data and master data in the system
• Contribute as an effective Engagement team member and take accountability for deliverables
• Manage Customer relationship regardless of corporate client or individual client
• Deliver and ensure that work is consistently conducted by designated resources, methodology, processes, standards and technology tools
• Build rapport with both the client/vendor/mobile employee and wider engagement team to ensure global integration and teaming with different service offerings

• Create long-term value by providing exceptional client service
• Coordination of the day-to-day operations for assigned portfolio of engagements, including knowledge and understanding of the engagement financials, awareness of, and delivery of services in line with, contractual KPIs
• Strive for continuous process optimization and leverage technology solutions to an optimum to enable a future-focused approach to Global Mobility
• Ensure up-to-date knowledge of key market trends and potential risk
• Identifying issues or challenges and proactively escalating them to management
• Focus on cost effectiveness for both the client and your functional and engagement teams

Skills and Attributes for Success

• Client-focused
• High service mentality
• Independent and operationally reliable
• Ability to multi-task and deliver accurately to tight deadlines
• Ability to adopt a team approach and build rapport with both the client and the engagement team
• Ability to collect and interpret information
• A willingness to share knowledge and experience with others in a learning environment
• Strong attention to detail
• Articulate and professional communication style
• Numerate and IT literate
• Intercultural communication and persuasion skills would be an advantage
• Very good knowledge of English, other language skills would be an advantage
• A full understanding of the mobility lifecycle and scope specifically relating to clients
• The ability to create and implement process improvements and promote best practice
• The ability to apply comprehensive knowledge of client specific policies to deliver advice to the corporate client and mobile employee population
• An understanding of relocation issues and the services provided for under client policy
• An ability to provide clear and concise written and verbal global mobility technical advice
• Understanding of trends in global mobility and of assignment policies, with the ability to provide insight to clients
• Awareness of EY services and understanding of how these could be beneficial to their clients
• An understanding of the importance of quality and Risk Management within EY
• Ability to work across various industries, cultures and time zones

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

We’re looking for the incumbents who should preferably have worked in a similar profile in other mid or top-tier accounting firms.

Your key responsibilities

• Pre-issuance Review Program (PIRs), thematic reviews supporting the Quality network in US, EMEIA and APAC.
• Assistance in preparing for regulatory inspection including PCAOB.
• Focused reviews as required by the Professional Practice Groups in US and EMEIA.
• Assistance in other various quality network monitoring activities including milestone program, analysis of review results etc

Skills and attributes for success

• Excellent communication, presentation and people skills
• Strong knowledge of assurance-related concepts and GAAP requirements
• Ability to quickly form strong working relationships with colleagues within and outside India

To qualify for the role, you must have

• 0-2 years of post-qualification experience in Assurance in any of the Big 4 (preferred) accounting firms.
• Chartered accountant with professional certification (CA, CPA or ACCA) in accounting

Ideally, you’ll also have

• Interest in business and commerciality.
• Flexibility to work in different time zones and travel as required

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Staff-level resources that can develop interfaces, reports, configure software, and troubleshootMust have a strong technical background but also a functional skillset2+ years of Workday HCM experience is required; must have exposure to all HCM modules, including Benefits, Absence, Talent, etc.Also need exposure to Workday Prism AnalyticsRequires strong focus on customer service; must promptly respond to TPG employee inquiries
What’s In It for You?

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web based publication support, working on dashboard creations and data analysis.

Your key responsibilities

• The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.
• Very good understanding of business functions and operations
• Ability to prioritize and co-ordinate with multiple people on various variables
• Ability to liaise with POC's in different regions/offices and work as a team
• Demonstrated proficiency and experience in MS Office Suite especially in Excel
• Flexible with working hours
• Observant with an eye for detail
• Ability to make sound decisions fast
• Methodical and systematic approach
• Analytical and problem solving ability
• High energy level, confident and assertive
• Solid research and analytical skills
• The ability to simplify complex analytical issues and communicate them to a variety of audiences.
• Strong interpersonal skills

Skills and attributes for success

• Excellent written and oral communication skills in English language
• Excellent critical thinking skills to decipher the complex business requirements
• Strong presentational skills; ability to clearly communicate complex messages to a variety of audiences
• Possess high standard of integrity
• The ability to work and team effectively with clients and other management personnel.

To qualify for the role, you must have

• 2 to 4 Years in / BPO services/Project Co-Ordination.
• Experience in multiple systems and applications
• Prior work experience in a large professional services or financial services company
• Experience working with clients from different countries (Desirable)
• Experience working in an business where the primary spoken language is English

Ideally, you'll also have

Credible experience working in a fast-moving, client-driven environment

What we look for

The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

Must be ready to work in rotational shifts

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You'll be embraced for who you are and empowered to use your voice to help others find theirs.