Experience Management/resource Management - Associate jobs at Ey in Canada, Vancouver

The RM Senior provides functional support to the Sub-Service Line (SSL) RM Lead. This role will provide coverage and support to our
GCR Tax Group.

The Resource Management (RM) Senior is a member of the Tax Canada Resource Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The Senior Associate will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.

Your key responsibilitiesAs an RM Senior, you will be responsible for the deployment; development; and capacity management of the client-serving professionals of your local group. You will support the Resource Management strategy to effectively deploy Tax client-serving professionals and provide them with meaningful career experiences. You will be working regularly with Partners, senior leadership, and theLead to support the client serving professionals.

• Responsible for staffing of all level resources as well, maintaining Retain with client bookings and resource projections
• Maintain databases regarding client data, staff preferences, skills and restrictions as required
• Produce weekly communications including general forecasting, availability and capacity management reporting as required
• Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
• Audit Retain regularly for accuracy
• Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
• Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
• Communicate regularly with RM and practice managers on status of staffing requirements and issues
• Identify over/under utilized individuals and bring to attention of RMS as required.
• Identify conflicts and resolve or escalate
• Support SSL RM Lead in addressing complex scheduling assignments.
• Confirm resource independence prior to client bookings where applicable
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Communicate regularly with Resource Management team on the status of staffing requirements
• Demonstrate effective teaming with Tax and cross service line RM team(s) by proactively/creatively responding to requests.
• Participate in the orientation of new hires by providing an overview of the Resource Management function and operating model
• Partner with the Tax Talent Team (i.e. HR) on Head Count and Performance Management initiatives
• Work with peers across the Canadian Tax RM team to share resources and leading practices
• Involved in ad hoc projects as required

Skills and attributes for success

• Strong analytical skills, with meticulous attention to detail
• Very strong written and verbal communication
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Outstanding teamwork and interpersonal skills
• 1-3 years of relevant work experience
• Advanced Microsoft Excel skills
• Bachelor's degree, or equivalent work experience

What we offer you

The salary range for this job in British Columbia is $65,600to $98400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Client Delivery

• Lead change management projects and/or large change management workstreams, from planning through implementation – including managing project resources and budgets effectively and identifying and effectively managing and mitigating risks and issues.
• Demonstrate technical competence in change management, across various change types and transformation projects.
• Act as a trusted advisor for clients, project team and EY’s internal teams to deliver solutions and solve client challenges
• Encourage and facilitate collaboration amongst team members and promote an inclusive working environment.
• Lead self and/or team in the creation of well-structured, high-quality deliverables that demonstrate attention to detail, critical thinking, and practicality, while aligning with client needs, context, and audiences.
• Contribute to generate profitable revenue by identifying additional engagement opportunities and building lasting relationships with clients; mentor teams in building similar connections and strong relationships with clients.

Business Development

• Lead the development of proposals and sales materials to support business growth.
• Generate new business opportunities by understanding EY’s service offerings and proactively driving on-sell and expansion opportunities for WFA and/or across business lines.
• Proactively support on-selling, through excellent delivery, on-going relationships with clients and shaping next steps or future work.
• Develop long-term client relationships and networks, fostering deep connections with clients and other EY team members across all practices.

Practice Development

• Lead practice development and service offering initiatives, inclusive of team leadership, project management, and execution.
• Responsible for supporting the development of our People Consulting practice by enhancing change management methodologies, driving the creation of related intellectual property, and developing go-to-market materials for the Organizational Change Management service offering.
• Play an active role in recruitment efforts, including referrals, events, interviews, etc. to bring the best talent to the team.
• Stay up to date on latest industry trends to contribute to thought leadership and bringing best practice to clients.

People Leadership and Teaming

• Exemplify EY values and demonstrate a strong investment in the practice, our people, and their experience.
• Accountable for timely and honest feedback to team members, effectively identifying and leveraging skills, escalating performance issues as appropriate and investing time in coaching / development
• Manage teams to meet project, business development, or practice development objectives, knowing how to delegate work, leveraging a diverse team to achieve results.
• Lead by example and focus on developing others, rewarding and recognizing teams and building a safe, inclusive and engaging team environment.
• Engage in learning activities throughout the year, ensuring learning requirements are met and learning goals achieved.
• Seek feedback from more junior team members, peers, and above for self-improvement and skills enhancement and act on development feedback to improve performance.

Technical skills for success:

• Strong knowledge and application of relevant change frameworks like ADKAR and Kotter's 8-Step Process.
• Exceptional skills using Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, MS Project) to create documents, analyze data, develop presentations, and manage communications effectively.
• Ability to analyze data related to change initiatives and employee feedback.
• Knowledge of instructional design and adult learning principles to develop effective training programs.
• Skills in identifying and managing stakeholder needs and concerns.
• Intermediate proficiency in proposal writing, project management, risk and budget management

Leadership & business skills for success:

• Strong leadership skills, through experience leading teams or managing staff on projects
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills, including storytelling, adapting messaging and style to suit the needs of different audiences. Strong facilitation skills, including the ability to design meeting agendas or workshop activities to design creative solutions, build commitment to outcomes and drive decision making.
• A strong work ethic, high levels of motivation and a growth mindset.
• Ability to think outside of the box, thrive on new challenges and work in ambiguity.
• Enjoy a fast-paced, dynamic work environment.
• Ability to manage time and multi-task across project delivery, business development, practice development and leadership/team management.
• Strong interpersonal skills, emotional intelligence.
• This role involves interaction with clients operating nationally and globally where fluency in English is required.
• Flexibility and ability to travel.

To qualify for the role, you must have:

• A bachelor's degree and approximately 6-8 years of related work experience; or a graduate degree and approximately 5-7 years of related work experience
• At least 3 years of professional service experience, with a global management consultancy firm, or niche consultancy in which you gained exposure to large-scale project.
• Experience leading engagements in one or more of the following functional domains – supply chain, IT, finance, customer, sales & marketing. Should have worked in large multi-disciplinary teams as part of functional and enterprise-wide transformation engagement.
• Progressive experience leading change management teams throughout large, complex transformations
• PROSCI or other industry standard change managements certification considered an asset
• An understanding of the opportunities, challenges and issues in at least one of the sectors we serve (e.g., Oil & Gas, Health, Government, Telecommunications, Power &
• Utilities, Insurance, Media & Entertainment, Retail, Mining & Metals, etc.).
• A proven track record in managing and analysing large datasets and using analytics in project execution. Deep expertise in working with and engaging clients in discussions around the use of digital assets in the delivery of org. design projects.
• Experience in selling and delivering projects that cover the full life-cycle of assessment, design and implementation support
• The willingness to travel as needed, and working in a balanced hybrid environment.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

With deep functional and sector expertise, paired with innovative AI-powered technology and an investor mindset, we partner with CEOs, Boards, Private Equity and Governments every step of the way – enabling you to shape your future with confidence.

• Strategic Advisory Services
  
  • We help clients to achieve their potential from development to disposition of assets and all steps in between, including oversight, governance, highest and best use and portfolio rationalization.
• Valuation Advisory Services
  
  • Our team has been involved with some of the largest and most challenging real estate valuations for the purposes of disposition, purchase price allocation of multi-billion dollar transactions, shareholder disputes, butterfly transactions, litigation and restructuring.
• Transaction Advisory Services
  
  • We provide an integrated service offering that supports the client through every step of the transaction process from strategy development through to transaction execution and closing.

Your key responsibilities:

As an Associate/Senior Associate (Manager), you will have the opportunity to work and become a leader within our Transaction Real Estate specialty practice. You will have an integral role that involves working closely with other members of the rapidly growing national team to execute a variety of real estate mandates.

• Act as project lead on a diverse range of real estate mandates, including strategy, valuation and transactions.
• Valuation of various types of real estate assets and portfolios in support of various types of engagements including core valuation, due-diligence and transactions.
• Development, review and maintenance of financial models.
• Development of public and private sector real estate strategies and portfolio plans.
• Synthesize market information to be used in valuation, appraisals, competitive analysis, industry analysis, negotiation support and various other applications.
• Compiling, reviewing and analyzing relevant company and industry information, originating from a broad variety of sources (such as financial databases, industry publications,
• financial statements and public disclosures)
• Assist in real estate due diligence for buy-side or sell-side transactions.
• Continuous review of Canadian real estate market trends.
• Support the team in the preparation of both internal and external presentations.
• Support the team in business development and marketing initiatives across the country.

We are interested in candidates who have:

• Associate: 5 years of related work experience.
• Senior Associate: 7 years of related work experience.
• Undergraduate degree (preferably with a focus on real estate and/or finance).
• Willingness to work towards an AACI designation is an asset.
• An understanding of the commercial real estate industry in Canada.
• Understanding of key real estate value drivers, risks and opportunities.
• Strong project management skills.
• Strong computer and financial modeling skills
• Ability to systematically manage multiple projects and meet stringent deadlines
• Solid technology skills with robust knowledge of Excel, Word and PowerPoint.
• Ability to work in a team environment.
• Knowledge or interest in real estate processes, operations, and/or asset management
• Keen interest in working with both public and private sector clients

What we offer you

The salary range for this job in British Columbia is $84,000 to $132,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

The Experience Management Associate is a member of the Canada Assurance Experience Management Team, contributing to the goals of effective deployment of our practitioners and comprehensive project staffing for delivery of our engagements in the Western Canada practice.

Your key responsibilities

• Assist with staffing intermediate resources, junior resources, maintaining Retain with client bookings and staff projections
• Maintain databases regarding client data, staff preferences, skills and restrictions as required
• Produce general forecasting, availability and capacity management reporting as required.
• Prepare weekly communication as required
• Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
• Audit Retain regularly for accuracy
• Assist with annual planning process - incl. data input to planning tool as directed by EM team leaders
• Communicate regularly with EM and practice managers on status of staffing requirements and issues
• Liaising with other groups as needed – Learning, Campus, HR
• Involved in ad hoc projects as required
• Identify over/under utilized individuals and bring to attention of EMs as required.
• Identify conflicts and resolve or escalate
• Responsible for facilitation of all inventory count assignments for the West offices

Skills and attributes for success

• Ability to manage multiple and sometimes competing priorities
• Ability to problem solve
• Meticulous attention to detail

To qualify for the role you must have

• Experience working in a Corporate Office Environment
• Ability to demonstrate strong organization skills
• Ability to demonstrate working high volume coordination activities
  

Ideally you will also have

• Post Secondary Education
• Experience scheduling staff
  

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $52,400 to $78,600. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.