Application Managed Services Ams - Service Delivery Senior Manager jobs at Ey in Canada, St. John's

You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings. In this role, you will also participate in key opportunities and engagements to provide leadership and support to help successfully deliver and grow our practice.

Your key responsibilities also include:

• Help identify and sell Managed Services opportunities
• Advice clients on Outsourcing and Managed Services
• Help write and manage engagement contracts
• Help define and refine our Managed Services strategy
• Help develop and monitor our MS business plan
• Lead our Service Management Office including developing and running our governance processes
• Report to our executive and other leaders
• Support MS offering development, deal pricing and quality oversight
• Lead MS engagements as required
• Assess market conditions and competitive landscape

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Confidence with numbers and financial analysis

To qualify for the role, you must have

• Exceptional client service experience
• Ability to shape and sell Managed Services deals
• Good executive presence
• Ability to work independently or team with others as required
• Minimum of 5 years of work experience in managed services or operations environment
• Experience with IT Service Management (ITSM) processes and tools
• Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds

Ideally, you’ll also have

• Professional services firm experience
• Post-secondary education
• Aptitude with MS Office tools and financials
• ITIL certification
• Being bilingual (English & French) would be an asset

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.