Sap Successfactors Learning Lead - Senior Consultant / Manager jobs at Ey in Canada, Calgary

Your key responsibilities

The candidate will be required to participate in both internal and external audit services. This includes, but not limited to:

Business development:

• Identify and pursue new business opportunities within the technology risk domain.
• Develop and execute strategies to expand the client base, increase market share & achieve revenue targets
• Collaborate with other EY service lines to cross-sell and deliver integrated solutions to clients.
• Contribute to the development and execution of the go-to-market strategy for the Technology Risk group.
• Stay abreast of industry trends, emerging risks, and regulatory changes to inform service offerings and market positioning.
• Represent EY at industry events, conferences, and forums to enhance the firm's visibility and reputation and play a pivotal role in augmenting EY’s footprint in the market.
• Build a robust pipeline of prospective clients & enhance relationships with current and potential clients.
• Work with teams and personal networks to generate new business opportunities.
• Participate in high visibility industry initiatives/forums to enhance EY’s brand value and showcase EY’s service and product capabilities.
• Lead business development initiatives including service offering development and roll-out, proposal development, responding to RFP’s, presentations, and negotiations with potential clients and contribute to the development of engagement plans and proposals for client needs.
• Work in collaboration with your local market leader in growing the Technology Risk services market shares and enhancing our presence in key sectors and accounts.
• Build strong internal relationships within our national and global Technology Risk practice and across EY’s service lines including Advisory, Tax and Transactions.

Client Management:

• Develop and maintain strong relationships with key clients, understanding their business needs and providing tailored risk management solutions.
• Act as the primary point of contact for clients, ensuring high levels of client satisfaction and addressing any issues or concerns promptly.
• Lead client engagements, including planning, execution, and delivery of technology risk services.

Leadership and Team Development:

• Lead and provide relevant support to the teams of managers, senior consultants and consultants, including delivering formal IT Audit related trainings.
• Provide leadership and guidance to project teams, fostering a collaborative culture of high-performance, excellence and continuous improvement.
• Lead and support partners in practice management aspects.

Execution and Delivery Excellence:

• External audits: Oversee engagements to test and opine on efficacy of IT general controls (ITGCs) and IT application controls (ITACs) to support financial statement audits / integrated audits (Internal Controls for Financial Reporting).
• Internal audits/SOX compliance testing: Assist clients in designing and implementing ITGCs and ITACs to support SOX compliance. Oversee testing of ITGCs and ITACs to confirm efficacy of controls.
• Service organization reporting – Focus on the issuance of third-party reports in the form of 3416 reports, SOC 1, SOC 2 reports, etc.
• Provide high quality professional day-to-day management of internal/external audit engagements/projects.
• Lead and support on-site coordination for audit clients including planning, briefing team on the client's IT environment and industry IT trends, communicating with the clients and completing audit engagements
• Prepares IT external audit reports on the adequacy and effectiveness of control structure, along with practical recommendations to improve the effectiveness, efficiency of a control or process.
• Able to discuss and resolve audit issues and recommendations with client management.
• Demonstrate a thorough understanding of complex information systems and apply it to client situations
• Ensure compliance with regulatory requirements and industry best practices & EY's methodologies, policies, and quality standards.

Skills and attributes for success

• Extensive experience in technology risk management, with a focus on business development and market development with a proven track record of successfully developing and executing business development strategies
• Strong understanding of technology risk, cybersecurity, and regulatory requirements
• Strong project management, analytical, interpersonal and communication skills and a strong desire to work in a team environment
• Demonstrated integrity, values, principles, and work ethic
• Strong experience interacting with clients at all levels including Leadership and Partners: Strong written, communication, and presentation skills

To qualify for the role you must have

• Minimum 8+ years of experience in IT external and/or internal audit;
• Bachelor’s Degree (or higher) in Business Administration, Commerce, Computer Science, Management Information Systems, or other relevant program required.
• Must possess relevant audit and/or accounting designation(s) (e.g. CISA, CPA, CIA, etc.) is required

Ideally, you’ll also have

• Demonstrated knowledge of COBIT, ITIL, or other IT frameworks and service organization reporting standards would be an asset
• Demonstrated knowledge of specific platforms such as SAP, Oracle, Windows, etc. would be an asset
• Hands on experience with project management or IT operations based in large enterprise resource planning systems such as Oracle Financials, SAP, etc. or information security would be an a
  

What we look for

We’re interested in highly motivated talented individuals with a strong willingness to think outside of the box. You can expect plenty of autonomy in this role, so you’ll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you’re serious about consulting and ready to take on some of our clients’ most complex issues, this role is for you.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About the Role

As a Senior Consultant or Manager, you will own the end-to-end delivery of SuccessFactors Learning implementations, lead client engagements, and mentor junior consultants. This role is ideal for someone who thrives in a fast-paced consulting environment, combines technical expertise with strategic thinking, and is committed to driving measurable business outcomes.

Client Delivery & Solution Leadership

• Partner with clients to define learning strategies and translate them into scalable SAP SuccessFactors Learning solutions.
• Lead configuration, deployment, and optimization of the Learning module, ensuring alignment with organizational goals.
• Advise on best practices for LMS governance, compliance, and integration with other HR systems and third-party applications.
• Conduct workshops, demos, and stakeholder presentations to secure buy-in and guide decision-making.

Project Management & Execution

• Manage end-to-end project lifecycle, including requirements gathering, solution design, testing, and deployment.
• Ensure quality assurance, adherence to timelines, and budget compliance.
• Drive change management and user adoption strategies, including training and communication plans.

Thought Leadership & Team Development

• Act as a subject matter expert on SAP SuccessFactors Learning and related HR technologies.
• Mentor and coach junior team members, fostering a culture of continuous learning and innovation.
• Contribute to practice development, including creating accelerators, templates, and thought leadership content.

Required Skills & Qualifications

• 6+ years of experience in SAP SuccessFactors implementation, with deep expertise in Learning Management System (LMS).
• SAP SuccessFactors certification in Learning (additional modules like Employee Central, Payroll, Recruiting are a plus).
• Strong understanding of learning processes, compliance requirements, and HR technology ecosystems.
• Proven experience in consulting environments, managing client relationships and delivering complex projects.
• Excellent communication, facilitation, and stakeholder management skills.

Preferred Skills

• Experience with SAP BTP, CPI, or other integration platforms.
• Familiarity with Agile delivery methodologies and tools like Jira or Azure DevOps.
• Knowledge of HR analytics and reporting tools for learning effectiveness measurement.
• Exposure to global rollouts and multi-country implementations.

Your key responsibilities

• Demonstrate a thorough understanding of complex change concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional services. Develop and successfully manage to project budget.
• Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve a high quality deliverables and within expected timeframes. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.
• Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends.
• Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.
• Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge.
• Generate new business opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members across all practices to serve client needs.
• Flexibility and ability to travel; willingness to travel on short notice to meet client needs; travel is estimated at 30%

Skills and attributes for success

• Project management experience
• Work collaboratively in a team environment (knows when to lead and when to follow)
• Experience managing staff on multiple projects and providing direction to team members
• Strong analytical and problem solving skills
• Excellent oral and written communication skills , including proficiency in excel, powerpoint, etc…
• High level of motivation and a self starting attitude
• Ability to think outside of the box, thrive on new challenges
• Strong work ethic

To qualify for the role you must have

• A bachelor's degree and approximately 5-8 years of related work experience; or a graduate degree and approximately 4-6 years of related work experience
• A degree and/or master's degree with an emphasis in business, human resources, psychology
• Approximately 4+ years of experience in providing advisory services in a number of the following change enablement areas: change management, stakeholder management, communications, organizational design, leadership development, training, governance, workforce strategies, human resources transformation, talent management and culture
• Experience in selling and delivering projects that cover the full life-cycle of assessment, design and implementation support
• Demonstrated record in driving revenue within existing clients and in developing new prospects at the "c" level of fortune 500 companies

Ideally, you’ll also have

• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities:

• Demonstrate a thorough understanding of the people components of large-scale transformation. Work with a wide variety of clients to deliver professional services, in particular in change and organizational design.
• Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve a high-quality deliverables and within expected timeframes, working mostly indepently. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.
• Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends.
• Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.
• Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge.
• Generate new business opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members across all practices to serve client needs.
• Flexibility and ability to travel; willingness to travel on short notice to meet client needs; travel is estimated at 30%

Skills and attributes for success:

• Work collaboratively in a team environment (knows when to lead and when to follow)
• Experience supporting people components of transformation, such as: Change Management, Culture change, operating model and organizational design, strategic workforce planning, learning design and/or talent management
• Strong analytical and problem-solving skills
• Ability to think outside of the box, thrive on new challenges
• Excellent oral and written communication skills, including the ability to adapt messaging and style to suit the needs of different audiences. Strong facilitation skills, including the ability to design meeting agendas or workshop activities to design creative solutions, build commitment to outcomes and drive decision making.
• High level of motivation and a self-starting attitude
• Strong work ethic
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

To qualify for the role, you must have

• A related bachelor's degree
• A minimum of 3-5 years of experience in providing relevant advisory services
• PROSCI or other industry standard Change Management Certification considered an asset
• Experience in delivering change solutions for all portions of project lifecycles, including Assessment, Design and Implementation
• Project management experience

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Management of Audit Engagements:

• Provide high-quality professional management of internal and external audit projects.
• Understand EY’s practices and service offerings, identifying opportunities for improvement and innovation.

On-Site Coordination:

• Lead and support on-site coordination for audit clients, including planning and briefing the team on the client's IT environment and industry trends.
• Coach and mentor staff, ensuring effective communication with clients and successful completion of audit engagements.

Client Relationship Management:

• Maintain strong relationships with client management to manage expectations regarding service delivery, work products, and timelines.
• Deliver value to clients by aligning services with their specific needs and industry challenges.

Preparation of Audit Reports:

• Prepare comprehensive IT audit reports assessing the adequacy and effectiveness of control structures.
• Provide practical recommendations to enhance the effectiveness and efficiency of controls and processes.

Issue Resolution:

• Discuss and resolve IT audit issues and recommendations with client management, fostering a collaborative approach to problem-solving.
• Understanding of Information Systems:
• Demonstrate a thorough understanding of complex information systems and apply this knowledge to client situations, ensuring relevant insights are provided.

Skills and attributes for success

• A passion to contribute to the growth of the practice
• Ability to coach and mentor junior staff on engagements.
• Hands on experience with enterprise resource planning systems such as SAP S4/HANA, Oracle Financials or JD Edwards.
• Highly professional with ability to work in challenging, diverse and evolving client environments
• Excellent verbal and written communication skills
• The ability to build strong client relationships
• Strong team working skills

What we are looking for

• A minimum of 2 years of experience in IT external and/or internal audit;
• Bachelor’s Degree (or higher) in Business Administration, Commerce, Computer Science, Management Information Systems, or other relevant program required.
• Possessing relevant accounting / audit designation(s) or working towards one (e.g. CISA).
• Demonstrated knowledge of COSO, COBIT, ITIL, or other IT frameworks would be as asset.
• Proficiency using SharePoint and MS Office Suite including Excel, Word, OneNote and PowerPoint
• Willingness to travel

As an ambassador for the Tech Risk team, you will need to build a strong network internally and be able to exceed our clients' high expectations. We are seeking high performing individuals who have been recognised for exceeding expectations.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

As a Strategic Tax Operations Lead (Manager Level), you will be part of our Tax Services team.

Your role will focus on establishing relationships with clients at senior levels while working to consistently deliver exceptional client service across the tax processes. In this role, you will develop the technical knowledge and connectivity to address client issues and help them operate their tax function through integrated services management.

You will bring strategic thinking to centralize and coordinate overall delivery and identify opportunities for operational improvements. You will help clients modernize tax processes and engage very closely with various corporate tax professionals across the service line to bring relevant solutions to our clients and drive account level growth.

Key Responsibilities:

• Work with local or global tax teams to coordinate, deliver and manage integrated tax service offerings, supporting the full engagement life cycle of tax services engagements
• Track delivery and operational metrics for status, efficiency, risk and quality; provide a consolidated view to stakeholders about progress and expected outcomes
• Develop and maintain relationships with key contract stakeholders (internal and external) across multiple jurisdictions, and ensure effective and timely communication related to the delivery, operational metrics and other areas
• Deliver value by understanding and sharing tax developments, insights and market trends with stakeholders
• Continuously identify opportunities for operational efficiency or value creation, and help implement relevant client solutions
• Manage commercials of contract, billing, scope, and related change management
• Draft and review executive level reporting, presentations, and data analytics
• Drive strategic planning and execution processes across various pillars such as tax operations, technology, data, learning, and other
• Facilitate strategic discussions and workshops to identify and solve clients pain points, bringing relevant EY solutions to the table to drive growth at the account level

Our ideal candidate has:

• Strong strategic thinking, analytical skills, interpersonal, and written/verbal communication skills as well as a strong problem-solving ability, attention to detail and quality, and an entrepreneurial approach to work
• Proven ability to work with senior executives and experience with strategic initiatives
• Strong organizational and time management skills with a demonstrated ability to capture and synthesize stakeholder requirements
• Proven project management skills, and an ability to plan and prioritize work, meet deadlines, monitor budget (A PMP qualification or similar would be beneficial)
• Experience driving process improvements and operational efficiencies and working with emerging technologies
• Stakeholder engagement, facilitation skills, and ability to run effective meetings
• Bachelor's degree in a related field and a minimum of five to eight years of related work experience (e.g. accounting firm, international or regional tax experience)
• CPA or tax specific process/technology knowledge or similar background

What we offer you

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:

• $5,000 per year for mental health support benefits
• Wellbeing benefit of $1,200/year

Discover how, when and where you can work at

We are looking for accomplished, creative individuals who bring rigor, passion and practicality to our growing team across four areas of focus:

• Transformation: Helping client organizations conceive of and drive meaningful transformation across the enterprise, leading with industry expertise and the full breadth of EY capabilities
• Business Design: Evolving client engagement across all aspects of next generation marketing, sales and service
• Experience Design: Assisting our clients in reimagining, designing and deploying valuable human experiences
• Transformation Delivery: Leading large, complex, programs that require specialized discipline and expertise

Your key responsibilities

• As a Senior Consultant an important part of your role will be to actively establish, maintain, and strengthen internal and external relationships.
• Demonstrate thorough understanding of complex strategy concepts.
• Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables and within expected timeframes. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.
• Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends.
• Demonstrate levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in consulting services capabilities and industry knowledge.

Skills and attributes for success

• Strong interpersonal, communication, and presentation skills
• Strong analytical mindset in terms of taking abstract questions and issues and structuring them into manageable, specific work streams
• Demonstrated consistency in values, principles, and work ethic
• Strong project management skills
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Ability to learn and adapt to new scenarios and circumstances
• Willingness to travel: while the successful candidate will be based in their home office location, they may be required to travel both within and outside of Canada

To qualify for the role you must have

• A bachelor's degree in Project Management, Engineering, Applied Science, Business or a relevant field
• Preferably a post graduate degree or relevant professional designation (MBA or MSC are preferred)
• Pursuing project management, program management, agile certifications including PgMP, PMP, CAPM, PRINCE2, Six Sigma or a professional designation such as Engineer in Training
• Experience with and/or certified in PM tools (e.g. Primavera P6, Microsoft Enterprise Project Management, Planview)
• A minimum of 2-6 years’ experience in industry or with a professional services firm along with a successful track record supporting in the deliver of capital projects or programs

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you