Endpoint Service Manager - Ey Global Delivery Services jobs at Ey in Argentina, Buenos Aires

The ideal candidate should have an Accounting degree (CPA), 8+ years of experience in similar roles and an advanced English level.
Experience working in shared service centres and/or external audits.
Project / transition knowledge:
Experience in transitioning complex projects with personal accountability for delivering to time and cost.
Participated in or led an ERP or other IT tool implementation & understands the different steps in the lifecycle of such a project
Leadership skills
Strong communication skills with the courage & integrity to speak candidly & succinctlyExcellent analytical skills: ability to quickly assess problems/risks and connect dots
Deliver high quality materials to relevant stakeholdersAbility to manage uncertainty and pivotsHigh level of integrity and personal valuesPremium health care.
Pedidos Ya+ suscription
Conectivity reimbursement
Big discounts on: Megatlon, Sport Club y Fitter
Hybrid work schedule: (2 office days)
Competitive salaries and revisions
Club La Nación Premium
20 annual study days
Subscription Udemy / Skillsoft / GoFluent / GetAbstract
Free birthday day
Annual perfomance bonus

Primary Responsibilities and Accountabilities:

• Proficient in development, technical design, unit test scripts based on functional design documents
• Pursue prescribed coding standards during development work
• Prepare quality deliverables as per designated project timelines
• Assist business user during design/FUTs/UATs
• Prepare unit test cases for technical components
• For support engagements, support end users in resolving the reported incidents within prescribed SLA
• Work in shifts to support client support engagements
• Work with offshore, client, onsite teams as part of the project
• Should be willing to travel onsite on short term or long term on need basis
• Support Project Management Office (PMO)
• Acts as liaison with client for troubleshooting issues faced during implementation and/or support - investigate, analyse and solve technical issues.
• Experience in some of SAP modules such as FICO, MM, SD, PS, PP, PM

Mandatory Technical Skills:

• Experience in Reports, ALV. User Exits, Enhancements, Smart forms, SAP Scripts
• Module pool programming, BADI, BAPI, Function Modules
• Knowledge in OOPS. BDC, Implementing SAP notes. LSMW
• Extensive experience in analysis, design, development, testing, implementation, and documentation.
• At least 2 full life cycle implementations (end to end)
• Additional / Niche Skills: (working experience in Minimum One Skillset below).
• CRM technical / SAP HANA / Mobility / PI-PO /Web-dynpro

Good to have:

• Technical Upgrade Experience / Experience in SPDD/SPAU conflict resolution
• Worked in Onsite-Offshore model / compliant to CMMI
• Onsite Experience, Client facing Experience

Competencies / Skills:

• Possesses good communication skills to coordinate, resolve queries of both external and internal customers
• Team member experience with good interpersonal skills and team player capability
• Self-motivator and result oriented to complete task as per timelines
• Must be an individual contributor (Capable of doing complex developments & handling quality deliverables)
• Must have good analytical and problem solving skills

Position description:

You will be working with a variety of clients at the forefront of Chemical industry, including some of the largest global corporations, to evaluate and prepare their R&D business tax incentive claims. You will have the opportunity to learn about the latest developments. This role will require you to work in close collaboration within a team-based and consultancy environment. It will also require you to have strong technical knowledge, technical report writing skills, interpersonal and communication skills, and project management skills.

Key responsibilities:

• Acquire a broad knowledge of current news to identify opportunities for claiming R&D business tax incentives for client projects in fields.
• Write technical project descriptions that detail the client’s R&D activities and how they satisfy the requirements of the applicable business tax incentive
• In addition, there will be an opportunity for progression into a client-facing role in which you will interact with our clients’ specialists first-hand to discuss their latest updates and innovations.

Qualifications:

• Though not required, 1-2 years of relevant work experience would be considered a strong asset
• Strong understanding of the latest developments in your field
• Excellent English communication skills (written, verbal, and listening)
• Ability to work under pressure and meet strict deadlines

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Accounting, Finance, Operations, or a related field and 5 years of progressive, post-baccalaureate related work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Computer Science, Engineering, Business, Accounting, Finance, Operations, or a related field and 4 years of related work experience.

Must have 3 years of functional and technical experience with SAP IS-U.

Must have 4 years of experience in providing external advisory and/or consulting services in the strategy, design, configuration, and implementation of end-to-end solutions in SAP.

Must have 3 years of experience with designing reports, interfaces, scorecards and dashboards for business intelligence framework.

Must have 3 years of experience with implementing batch management process for the Operational Readiness Testing phase.

Must have 2 years of experience in all of the following:

• Project management or team leadership experience, including scope, timing, resource allocation and performance;
• Researching client inquiries and emerging issues, including regulations, industry practices, and new technologies; and
• Leading practices, benchmarking, and peer company environments.

Must have 3 years of experience in translating business requirements into end-to-end SAP-enabled solutions, including gathering requirements, solution design, building, testing and solution deployment.

Must have 1 full lifecycle SAP implementation while employed with a professional services firm, from planning, to configuration, to go- live.

Must have 2 years of experience managing teams of SAP technology professionals.

Employer will accept any suitable combination of education, training or experience.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $217,570.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

•You’ll develop the mindset and skills to navigate whatever comes next.
•We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•We’ll give you the insights, coaching and confidence to be the leader the world needs.
•You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".

• Identify and curate business-relevant solutions with EY service lines and sectors and align them to the Alliance’s co-innovation priorities.
• Deliver a pipeline of scalable solutions that reflect joint EY and the Alliance’s strategic priorities.
• The Solution Manager will drive co-innovation and co-build efforts in collaboration with Microsoft product and engineering teams and EY delivery teams, facilitating shared ownership of prototypes and MVPs.
• Accelerate innovation cycles from intake to pilot-ready prototypes through structured framing and collaboration.
• Ensure solutions are repeatable, reusable, and aligned with Service Line, Fields of Play, industry needs, and/or alliance GTM potential.
• Bridge solution concept and delivery through alignment with EY service line teams, CoEs/Tech Hubs, Client Technology (CT), and Global Delivery Services (GDS).
• Drive stakeholder alignment across EY and the Alliance to ensure solution momentum, visibility, and support.

Essential Functions of the Job:

• Identify innovation opportunities by engaging with EY practitioners, service line teams, clients, and alliance partners to uncover pain points, inefficiencies, and emerging needs that could be addressed using the Alliance’s technology.
• Evaluate and prioritize solution concepts based on strategic relevance, value potential, and technical feasibility.
• Curate and articulate solution scope, requirements, and success criteria in partnership with business leaders. Articulate business value, build initial business cases, and ensure solutions align with EY services and the Alliance’s ecosystem.
• Drive co-innovation and co-build efforts in collaboration with the Alliance’s product and engineering teams and EY delivery teams, facilitating shared ownership of prototypes and MVPs.
• The role promotes an innovation mindset across projects, encouraging experimentation and modeling entrepreneurial thinking and resilience.
• The Solution Manager will drive stakeholder alignment across EY and Microsoft to ensure solution momentum, visibility, and support.
• Collaborate with Solutions Architects to translate business requirements into high-level technical specifications that meet EY compliance and architectural standards.
• Oversee the solution portfolio in the Alliance partner’s portals/marketplaces in coordination with BMC and GTM teams, ensuring relevance, value delivery, and lifecycle accountability.
• Promote an innovation mindset across projects—iterating solutions based on new information, encouraging experimentation, and modeling entrepreneurial thinking and resilience.
• Serve as primary point of contact for solution domain(s), maintaining relationships with EY sector leaders, FoP owners, and the Alliance’s directors.
• Maintain awareness of the Alliance’s roadmap and co-innovation priorities through close collaboration with the Alliance Solution Lead, Engagement Lead, and the Alliance partner’s stakeholders.
• Represent solutions in internal steering, triage, or GTM discussions; prepare business cases or pitch summaries as needed.
• Coordinate pilot programs and handoff readiness with solution owners and stakeholders.
• Support reporting and storytelling of solution impact by tracking adoption, strategic alignment, and contribution to EY’s and the Alliance’s goals.

Analytical/Decision Making Responsibilities:

• EY’s global strategic alliances are the most complex relationships due to breadth of relationship across multiple competencies, sectors and geographies. They are also anticipated to result in a higher degree of revenue for EY and require a higher degree of collaboration. The Associate Director will be expected to influence senior level executives across both EY and the alliance company to drive the objectives of the relationship.
• Must manage complex relationships with multiple stakeholders often with competing priorities
• Ability to balance enablement and development activities
• Evaluate activities, efforts, requests against agreed strategy and plan as well as EY policies
• Assess and prioritize financial requests against limited/set budgets

• Understand technology and business benefits of the Alliance’s relevant products and solutions
• Understand technical underpinning and challenges of Alliance’s products
• Have experience in solution development, Product Management or product marketing for technology or professional services company
• Strong understanding of relevant technologies and their business applications. Ability to assess the potential impact of these technologies on various business processes and identify areas for innovation.
• Have experience defining solution development and management lifecycle and enablers
• Have demonstrated success in building and nurturing win-win alliance relationships
• Have strong networking and influence management skills resulting in driving actions to outcomes and delivering results actions across organizational boundaries
• Be a highly credible communicator with excellent organization and project management skills and proven track record delivering alliance sales and revenues

• No direct reports.
• Coordinate and influence activities across EY practice areas, including Service Lines, Growth & Innovation, and Sector teams, without direct reporting lines.
• Will also influence and provide guidance to resources in Service Lines, Growth & Innovation, and Sectors

Bachelor’s degree in a related field

Minimum ten (10) years of experience in consulting services, technology development or consultative business/solution development with minimum five (5) years of those engaging with or leading strategic alliances.

Certification Requirements:Not applicable

Other Requirements:

• The role may require regular travel (overseas and domestic), up to 50% of the time, as well as operate over multiple time zones.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.