Director Delivery Management jobs at Elastic

As the leader of this high performing function, you will create high-impact experiences that build thought leadership, increase pipeline, deepen customer relationships, and elevate our market presence.

This role requires a combination of critical thinking, strong planning and execution skills to optimally plan and develop strategic activities to deliver marketing contributions to the sales and partner pipeline.

• Lead the vision, evangelism, and execution of a new era of experiences for our event portfolio.
• Identify high-impact moments throughout the customer lifecycle to improve emotional connection, retention, and brand dedication through experience design.
• Boost employee engagement, connection, and morale across internal events through memorable, high-quality experiences that reinforce Elastic's distinct culture.
• Own the end-to-end strategy, planning, and execution of high-impact executive events across global markets, including C-level summits, advisory boards, and customized experiences!
• Encourage and lead a team of creatives and agency partners to implement outstanding events that delight and surprise our customers, employees, and community members.
• Launch and lead the development of a strategic Executive Briefing Center (EBC) program to drive enterprise customer engagement and deal acceleration.
• Devise impactful and immersive strategies to showcase our industry-leading solutions and inspiring customer stories across all touchpoints.
• Guide the development of all communications surrounding the event - from pre-event comms to registration to post-show follow-ups.

• 12+ years of experience in customer experience and event marketing, with at least 5 years in senior leadership roles.
• Proven track record of building customer experiences that drive measurable business outcomes.
• Deep understanding of customer journey mapping, lifecycle marketing, and emotional brand connection.
• Executive presence with the ability to influence C-level collaborators and represent the customer voice internally and externally.
• Strong command of experience data, customer insights, and journey analytics.
• Bachelor’s degree required; advanced degree in business, design, or communications is a plus.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$200,400—$316,900 USD

$240,300—$380,200 USD

You will be a thought partner to senior partner leaders, translating go-to-market strategy into scalable infrastructure, performance insights, and operational rigor.

• Create and execute the global Partner Operations strategy to support a high-performing Global Partner Sales function
• Collaborate with the VP of Global Partner Sales and the Director of Partner Programs to support the design and execution of partner programs
• Lead a team of Sales Operations and Partner Operations professionals to streamline partner processes and drive operational efficiency
• Own the operational cadence for partner QBRs, annual planning, KPI target setting and overall team performance management
• Develop and maintain key performance metrics such as partner influenced revenue, pipeline generation, and partner attribution models to align to broader Sales objectives and support strategic decision making
• Set up systems and tools to manage partner sales effectiveness, productivity, commissions, and other financial components in support of partner operations
• Lead the support functions that manage inbound partner requests from internal employees as well as external Elastic partners
• Optimize external Elastic Partners operations with internal processes and systems
• Serve as a strategic advisor to senior leaders in Partner Sales and Revenue Operations, while collaborating closely with cross-functional stakeholders in Finance, Customer Success, and Legal
• Be a strong leader, and draw upon solid analytical, critical thinking, and problem solving skills to effectively resolve operational bottlenecks between cross-functional teams

• Minimum 10+ years experience with 8+ relevant experience in Sales Operations supporting a mid-to-large scale multi-geographical and global sales organizations
• Minimum of 4+ years managing a team including career coaching, development planning, and organizational design
• Previous experience in a high growth software business, preferably operating in a SaaS business
• Demonstrated success in Partner Operations or Sales Operations working closely with the Partner Community
• Results-oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines and financial targets
• Demonstrated ability to define, refine, and implement sales processes, procedures, and policies
• Ability to lead sophisticated and creative analysis of complex data and translate the results into actionable insights, deliverables, messages, and proposals
• Experience developing and implementing metrics to effectively measure and monitor sales performance and productivity improvements
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing result
• Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
• Excellence presentation and communication skills at executive levels
• Bachelor's degree required in either a business, quantitative, or technology discipline
• MBA with a strong understanding of business drivers (preferred)

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$160,300—$253,600 USD

$192,300—$304,200 USD

• Identifying, recruiting, enabling and managing key channel partners to support business goals and to execute partner sales strategies.
• Drive consistent and predictable channel bookings through joint business planning and ongoing channel enablement.
• Work closely with our direct sales team leaders to form a coherent indirect strategy.
• Negotiate and close channel and partnership contracts.
• Create and drive overall channel strategy and prioritisation plan for coverage area, including the development of an Elastic Stack practice across priority channel partners.

• The ability to learn or past experience in recruiting, enabling and managing channel partners with direct personal involvement.
• Exposure to and expertise in building channel partners from the ground up.
• Self-motivated, energetic, smart, self-directed, and passionate about business development and channel engagement.
• Demonstrated success growing partners through increased lead generation and pipeline growth.
• Experience negotiating channel agreements or the aptitude to learn.
• Understanding of security, observability, GenAI, search, or big data markets/products or ability to learn quickly.
• Willing to travel regularly.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Design, develop, and implement Elastic’s Global Partner Program, ensuring alignment with company objectives and market needs.
• Define partner program benefits, incentives, and enablement strategies to enhance engagement and productivity.
• Establish key performance metrics to track program effectiveness and drive continuous improvement.
• Collaborate cross-functionally with sales, marketing, operations, finance, legal, product, and customer success teams to create seamless partner experiences.
• Develop and refine partner tiering structures, certification programs, and co-selling initiatives.
• Work closely with regional partner managers to ensure consistent execution of partner strategies globally.
• Foster relationships with strategic partners, identifying opportunities for joint solutions and market expansion.
• Oversee partner enablement initiatives, including training, certifications, and sales support.
• Align partner strategies with Elastic’s product roadmap and go-to-market motions.
• Monitor market trends and competitive landscapes to ensure Elastic’s partner program remains best-in-class.

• 10+ years of experience in partner program management, channel development, or strategic alliances in the technology sector.
• Proven track record of developing and scaling global partner programs with measurable impact.
• Strong understanding of SaaS, open-source technologies, and enterprise software ecosystems.
• Experience working with cloud providers, system integrators, resellers, and ISVs.
• Ability to think strategically while executing operationally in a fast-paced environment.
• Exceptional relationship-building, negotiation, and stakeholder management skills.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Strong leadership and team management experience.
• Ability to work independently in a remote, globally distributed organization.

• Experience working with Elastic Stack, Elasticsearch, or similar technologies.
• Familiarity with cloud marketplaces (AWS, Azure, Google Cloud) and their partner programs.
• Understanding of partner incentive structures and business development strategies.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

ADAPTABLE: Excels in high levels of uncertainty and change

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$113,100—$178,900 USD

$135,900—$215,100 USD

• Bring together the best ideas by crafting innovative sales programs, and launching impactful selling campaigns and content on a global scale—helping teams work smarter, faster, and more efficiently.
• Lead the charge in creating clear, consistent, and effective standards for proposals, Statements of Work (SOWs), Level of Effort (LOE) estimations, and selling methodologies—ensuring teams worldwide have the tools they need to succeed.
• Keep improving! Run retrospectives on key pursuits, uncover what’s working (and what’s not), and share those insights to elevate the entire team.

• Help drive success in our most sophisticated pursuits by supporting regional sales teams, ensuring quality proposals, and improving quality across the business.
• Be the go-to guide for high-stakes pursuits, stepping in to design creative solutions, align leadership, and enable Elastic to win.
• Provide hands-on mentoring, strategic guidance, and critical support—ensuring teams operate at the highest level across multiple regions and pursuits.

• Empower our teams to succeed by driving enablement and building a strong, collaborative global sales community of practice.
• Act as a trusted strategic partner for field teams, providing authoritative guidance on pursuit strategy, account planning, and governance to ensure their success
• Foster knowledge sharing and continuous improvement, ensuring our Services team stays ahead of the curve.
• Nurture a high-performance, customer-first culture within Sales Excellence — where excellence, innovation, and impact thrive.

• Work hand-in-hand with cross functional teams across product, sales, marketing, and operations—sharing valuable insights and ensuring seamless service integration to fuel success.
• Be the voice of the customer in strategic engagements, ensuring Elastic solutions align perfectly with their business goals and deliver real impact.
• Deliver executive-level insights, reporting on engagement success, highlighting key risks, and showcasing measurable business outcomes.

• 10+ years of sales experience selling Professional Services and/or IT Consulting.
• Consistent track record selling both high-value, sophisticated services engagements ($500K+) and fixed-scope, quick-start projects aimed at accelerating adoption of new software/technologies.
• Extensive experience in pre-sales engagement, solution design, and SOW development.
• Strong financial and business discernment, with expertise in forecasting and services revenue management.
• Hands-on experience mentoring and leading sellers globally.
• Strong communication and collaboration skills in a sophisticated, matrixed environment.
• Ability to travel 25%-65% of the time, as required.

• Elastic Certified Engineer certification
• Passion for open-source technology and business model

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Lead technical initiatives aimed at improving the reliability of the global Elastic infrastructure, taking an engineering approach to the prevention, detection, and timely mitigation of issues.
• Contribute to SRE engineering through auto-remediation and system engineering efforts to continue our efforts in reducing human intervention in automation of processes and operational tasks.
• Developing and maintaining software, tooling and automations to support the ever growing scaling demands of this global infrastructure.
• Champion an environment focused on collaboration, operational excellence, and uplifting others.
• Respond to major incidents, correcting and improving systems to prevent incidents and grow at scale. Participate in a weekly on-call rotation, using a follow-the-sun model.

• A well-rounded view of and true appreciation for reliability, borne of real-world experience operating production services. You have examples of using software engineering practices and SRE principles to solve operational problems.
• A background in software engineering
• Experience in system administration (Linux) on distributed systems at scale , troubleshooting low-level concerns e.g. kernel debugging.
• Outstanding interpersonal skills, and are able to build strong relationships with your inclusive communication methods. Examples of working in distributed teams or working remotely is desirable.

You don't need to have all of these items, but these represent the types of work you will do as a Site Reliability Engineer at Elastic.

• You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform.
• You have built or managed a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it.
• You have written non-trivial programs in Go.
• You have worked with containerized services (such as Docker).
• You have designed, implemented or diagnosed and resolved issues with the Elastic Stack.
• You have demonstrable experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to share with others at varying level of the organization.
• You are experienced in contributing in a self-organizing and collaborative team environment.
• You have mentored, coached, and grown team members to bring out the best in them.
• Prior experience building and operating Department of Defense (DoD) Impact Level 4 or above cloud service environments and/or is eligible to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$149,900—$195,600 USD

$149,900—$195,600 USD