Collections Associate jobs at Elastic in India, Bengaluru

The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
• Contact customers, via email and phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
• Work with customers that have delinquent balances to negotiate payment plans.
• Process customer credit card payments. Address any credit card declines with the customer.
• Respond to customer inquiries within a 24 - 48-hour time period.
• Confer with management to determine if additional actions are required for delinquent accounts.

High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.

• Degree preferably in Accounting, Finance, or Business
• 2+ years of professional experience in A/R & Collections
• Strong communication skills, both verbal and written
• Strong attention-to-detail, robust analytical skills and multitasking capabilities
• Strong customer service and creative problem solving skills
• Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment
• Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
• Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs
• Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
• Positivity! We each love what we do and believe that a positive attitude matters

• Experience in SAAS/software industry
• Experience with foreign currency and multiple international subsidiaries EMEA, APAC, NA
• Experience with Netsuite, Salesforce and G Suite

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
• Contact customers, via email and phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
• Work with customers that have delinquent balances to negotiate payment plans.
• Process customer credit card payments. Address any credit card declines with the customer.
• Respond to customer inquiries within a 24 - 48-hour time period.
• Confer with management to determine if additional actions are required for delinquent accounts.

High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.

• Degree preferably in Accounting, Finance, or Business
• 2+ years of professional experience in A/R & Collections
• Strong communication skills, both verbal and written
• Strong attention-to-detail, robust analytical skills and multitasking capabilities
• Strong customer service and creative problem solving skills
• Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment
• Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
• Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs
• Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
• Positivity! We each love what we do and believe that a positive attitude matters

• Experience in SAAS/software industry
• Experience with foreign currency and multiple international subsidiaries EMEA, APAC, NA
• Experience with Netsuite, Salesforce and G Suite

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic