Senior Coordinator Hr Operations jobs at Elastic in Costa Rica
Elastic Corporate Events Coordinator Costa Rica
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What is The Role
Your responsibilities will be supporting the team with pre, during and post planning results to ensure detailed planning, execution and follow up.
What You Will Be Doing
- Support pre-event activities including: Setting up SFDC campaigns, opening POs, submitting operation tickets, building and updating landing pages (Splash/CVENT), implementing multi-channel promotional plans (email, social), and drafting program announcements.
- Support post-event activities including: email follow-up, list uploads, on-demand content, and program debriefs.
- Lead swag orders for events.
- Demonstrate the ability to handle the intricacies of diverse events and align with stakeholder expectations.
- Drive pre-event meetings, including assistance and preparation of event planning presentations.
What You Bring
- Experience working in the B2B enterprise tech/software space.
- Familiarity with CRM systems, preferably SFDC and Marketo, and Google Analytics, CVENT, Splash, and other marketing tools.
- Accustomed to working effectively in global, cross-cultural, and time-dispersed teams.
- Fast learner with attention to detail.
- Data-driven and analytical approach.
- Proficient English speaking and writing skills.
- Upbeat and ambitious while maintaining humility.
- Ability to prioritize multiple projects.
- Maintain schedule integrity.
- Ability to travel to in-person events in the United States.
We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with a minimum of 16 weeks of parental leave
Applicants have rights under Federal Employment Laws and can view the following posters linked below:
Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic
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Elastic Order Operations Analyst Costa Rica
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What You Will Be Doing
- Sales Support for Quote creation and approvals in CPQ
- Order Form review and signatory
- Opportunity review for completeness including paperwork (Order form, MSA’s, PO’s etc.) ensuring all required paperwork is in and clean to be considered a valid order to be booked
- Ensuring compliance with the Booking policy and Business Integrity guidelines
- Sales order generation
- License provisioning for self-managed products
- Management of all queries or questions from Sales via Case Queue
- Debook of Deals for various reasons
- Collaboration with Billing and Cloud AR team on end to end transaction processing
- Participation in cross functional programs and projects
What You Bring
- Attention to detail is a critical skill required for this role
- Ability to handle and prioritize multiple contending requests coming via email, Slack, case queue, etc.
- Ability to advise sales on elements preventing deal booking and providing mentorship on what can be done to remediate
- Understanding of Subscription / SAAS Software business
- Ability to guide on treatment of complex booking scenarios
- Experience of SFDC / CPQ or similar CRM is crucial
- Reporting, dashboarding and analytical skills are very useful (but can be developed on the job)
- Collaboration for overall success of team, versus individual achievement
- Ability to communicate in English and Spanish, both verbally and in writing (any Portuguese language skills a plus)
- The ability to work extended hours to cover Month-end, Quarter-End volumes
We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with a minimum of 16 weeks of parental leave
Applicants have rights under Federal Employment Laws and can view the following posters linked below:
Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic
These jobs might be a good fit
Elastic Senior Coordinator HR Operations Costa Rica
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What You Will Be Doing
- Manage the ServiceNow ticket queue for the AMER/LATAM region
- Process employee lifecycle transactions, including onboarding, offboarding, role changes, and benefits administration, ensuring a smooth and efficient experience.
- Proactively identify needed improvements and enhancements to existing processes to decrease ticket volume
- Assist with the documentation and effectiveness of core HR operations processes through knowledge articles and internal playbooks
- Serve as a key leader and trusted partner with various cross-functional teams to execute programs and policies at scale
- Navigate and manage employee inquiries and ensure full resolution of problems while maintaining a high level of employee satisfaction through accurate, timely, and employee-centric support
- Understand our broader HR strategy and processes to architect, develop and implement scalable, flexible solutions that are extensible to our business needs
- Assist with managing the Weekly New Hire Welcome call
- Consult with and educate employees on HR concepts and appropriate actions when needed
What You Bring
- Highly inspiring, energetic, and experienced team member who can influence the team to provide the highest level of customer service through teaching and sharing feedback
- Attention to detail and ability to problem-solve with the goal to maintain consistent approaches wherever possible
- Proficient in Workday and ServiceNow systems preferred
- Accountability is top of your strengths: you come up with solutions and you take ownership of problems, get things done, and keep partners informed
- Integrity, transparency, and honesty are some of your most important characteristics which you demonstrate with ease
- Exercising confidentiality, neutrality in complex and sensitive situations is one of your best assets
- Experience supporting day-to-day operations of various global programs and initiatives
- Passion for process improvement and process documentation
- Spoken and Written Fluency in Spanish or Portuguese preferred
We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with a minimum of 16 weeks of parental leave
Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic
These jobs might be a good fit
What is The Role
Your responsibilities will be supporting the team with pre, during and post planning results to ensure detailed planning, execution and follow up.
What You Will Be Doing
- Support pre-event activities including: Setting up SFDC campaigns, opening POs, submitting operation tickets, building and updating landing pages (Splash/CVENT), implementing multi-channel promotional plans (email, social), and drafting program announcements.
- Support post-event activities including: email follow-up, list uploads, on-demand content, and program debriefs.
- Lead swag orders for events.
- Demonstrate the ability to handle the intricacies of diverse events and align with stakeholder expectations.
- Drive pre-event meetings, including assistance and preparation of event planning presentations.
What You Bring
- Experience working in the B2B enterprise tech/software space.
- Familiarity with CRM systems, preferably SFDC and Marketo, and Google Analytics, CVENT, Splash, and other marketing tools.
- Accustomed to working effectively in global, cross-cultural, and time-dispersed teams.
- Fast learner with attention to detail.
- Data-driven and analytical approach.
- Proficient English speaking and writing skills.
- Upbeat and ambitious while maintaining humility.
- Ability to prioritize multiple projects.
- Maintain schedule integrity.
- Ability to travel to in-person events in the United States.
We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with a minimum of 16 weeks of parental leave
Applicants have rights under Federal Employment Laws and can view the following posters linked below:
Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic
These jobs might be a good fit
