Ebay Customer Service Representative jobs at Ebay

What will you do?

• Lead a talented full-stack team of backend, and frontend engineers

• Mentor and guide the development of your team members in a tailored empathetic manner suited for each individual

• Build collaborative and inclusive teams

• Own your teams deliverables and ship high quality software

• Build and maintain a healthy prioritized backlog in alignment with the team goals

• Collaborate with product managers, business units, analytics to brainstorm and build the next generation of our product and scale it.

• Layout technical vision for the team

• Push the bar to solve complex technical challenges of scale and performance

• Maintain a balance between short term and long term goals while shipping high impact products quickly

• Partner effectively and influence peers and senior leadership both within the organization and across eBay

• Experience leading or managing a small to medium-sized team of developers

• Experience in building large scale distributed systems with high availability, scalability and resilience

• Proven results-oriented person with a focus on delivery in a high-velocity environment

• Great communication skills. Needs to articulate thoughts and proposals clearly

• Experienced working in Agile teams

• Ability to grasp new areas; and adapt to changes

• Familiarity with eCommerce is a plus

• 10 years of work experience and 3+ years of leading or managing a team

• Exciting Product Mission with Impactful Technical Challenges - Dive into the heart of eCommerce innovation at Buyer Experiences, where we’re transforming eBay's shopping journey. By focusing on simplification, personalization, and modernization, we aim to build world-class buyer and seller experiences on eBay marketplaces with creativity and passion. Utilizing cutting-edge technologies like Generative AI, you'll tackle complex challenges that directly improve the shopping experience for millions of eBay users everyday.

• Vibrant Culture - At Buyer Experiences, our strength lies in our diversity, transparency, and collaborative spirit. Our open culture ensures every voice is valued and heard. We celebrate our successes together and approach each challenge as an opportunity for collective growth. Be a part of a dynamic community that not only values your expertise but is also committed to your personal and professional growth.

• Flexible Working - Enjoy exceptional support for remote work, allowing you to balance your professional and personal life seamlessly.

The base pay range for this position is expected in the range below:

In the role of
Lead Product Manager at eBay Live , your responsibilities will involve shaping and advancing the vision, strategy, and roadmap for eBay Live seller experiences globally. You will orchestrate projects aimed at enhancing live commerce, making it more user-friendly, interactive, and expandable — enabling sellers of all scales to thrive instantly.

You will partner with Product, Engineering, Analytics, and Marketing teams to drive tangible business outcomes and elevate seller success. This highly visible, cross-functional leadership role requires a blend of critical thinking, in-depth product expertise, data-driven decision-making, and genuine empathy for our global seller community.

What you will accomplish:

• Develop and implement the product vision and strategy for eBay Live seller experiences, ensuring it aligns with eBay’s broader corporate and Seller Experience objectives.

• Lead cross-functional teams to build scalable, mobile-first tools that enable sellers to host, promote, and run live selling events with ease.

• Apply a data-informed approach to validate hypotheses, define success metrics, and iterate rapidly to deliver meaningful outcomes for sellers and buyers.

• Champion the voice of the seller, integrating user insights, research, and behavioural data into every stage of the product lifecycle.

• Collaborate closely with senior leaders across product, development, and engineering to ensure strategic alignment, execution clarity, and effective prioritization.

• Establish guidelines and frameworks for experimentation, validation, and decision-making that can scale globally.

• Identify and drive innovation opportunities, bringing to bear trends in live commerce, creator ecosystems, and mobile-first engagement.

• Work closely with Program Management to address barriers, boost delivery efficiency, and update senior executives on progress and breakthroughs.

• Foster a culture of speed and excellence, balancing quality with velocity and empowering teams to make decisions confidently.

What you will bring:

• 10+ years of product management experience, including at least 2+ years at a lead or principal level coordinating complex, cross-functional initiatives.

• Consistent track record of building and scaling customer-facing digital products, ideally within commerce, social, or live content ecosystems.

• Strong strategic and analytical approach — skilled at turning uncertainty into concrete, measurable product roadmaps.

• Extensive background crafting mobile-first and interactive experiences, especially with live video, community, or products driven by creators.

• Shown success leading global, cross-disciplinary teams across development, research, engineering, and data.

• Expertise in AI adoption, experimentation, A/B testing, and product validation frameworks.

The base pay range for this position is expected in the range below:

What makes this role exciting is the incredible potential within the Live Shopping market . You’ll have the chance to:

• Drive significant impact: Your strategies will directly contribute to eBay’s growth and leadership within a high-profile part of our business.

• Innovate and experiment: From testing new paid media channels to piloting unique content formats, you’ll have the freedom to define new ways to connect with audiences.

• Build and lead a team: Foster creativity and performance within a dedicated team focused on live shopping success.

• Leverage our unique position:

• Define, grow, and engage audiences for eBay Live — building strategies to grow customers across categories (channels, tactics, messaging, creative, etc).

• Develop and execute integrated marketing campaigns , from awareness through conversion, ensuring a cohesive experience across paid, owned, and earned channels.

• Lead a rigorous “test and learn” approach in paid media, identifying high-performing tactics and scaling them to achieve brand and business objectives.

• Craft a compelling brand narrative for eBay Live, balancing the needs of diverse verticals with eBay’s overarching business goals.

• Partner cross-functionally with internal marketing, product, design, research, communications, and category teams to deliver seamless customer experiences.

• Use insights and analytics to measure impact, identify opportunities, and continually refine audience and media strategies.

• Cultivate relationships with creators, influencers, and partners to expand reach and community engagement.

• Manage and optimize budgets

• 10+ years of brand and/or growth marketing experience , including direct expertise in live shopping, livestream commerce, or interactive retail platforms .

• Demonstrated success in audience definition, acquisition, and conversion across multiple verticals.

• Proven ability to develop, test, and scale paid media strategies that drive measurable business impact.

• Strong leadership and team-building skills, with experience guiding cross-functional teams in complex, fast-paced environments.

• Deep understanding of consumer behavior in live shopping contexts and how to engage diverse communities.

• Exceptional communicator and collaborator, with the ability to influence stakeholders at all levels.

The base pay range for this position is expected in the range below:

• Translate requirements to software design and create clean, efficient, extensible, maintainable code.

• Practices evidence-centered design making features testable, ensuring high quality and improving velocity in continuous delivery.

• Manage project features, break into sub-tasks, identify and resolve issues for efficient execution.

• Provide technical guidance, code review for immediate team and other teams, coaching, and mentorship to individual team members.

• Identify gaps and issues across systems and functional areas, propose solutions, build the engineering roadmap, and drive resolution.

• Leads and improves E2E testing quality and increases delivery velocity across features.

• Lead engineering support, release, and on-call responsibilities for an "always-on" 24/7 site.

• Responsible for sub-systems within a large domain, possessing in-depth knowledge and expertise. Taking full responsibility for the entire software life cycle, including design, development, testing, deployment, observability and monitoring.

• Serve as a key player in influencing and guiding others towards the right technical decisions.

• Identifying areas of features likely to change and integrating flexibility in the design for these areas improving engineering velocity.

• Collaborate effectively with cross-functional partners to develop innovative solutions that adhere to development goals and principles.

• Innovative, team player, excellent communication and decision-making

• Strong sense of ownership and interpersonal skills to work effectively across teams

• Strong learning ability, self-driven

• Excited about new and innovative technologies within immediate field of expertise

• Attending knowledge sharing sessions, both within the company and externally

• Learning transferable skills

• Dive into the heart of eCommerce innovation at Buyer Experiences, where we’re transforming eBay's shopping journey. By focusing on simplification, personalization, and modernization, we aim to build world-class buyer and seller experiences on eBay marketplaces with creativity and passion. Utilizing cutting-edge technologies like Generative AI, you'll tackle complex challenges that directly improve the shopping experience for millions of eBay users everyday.

• Vibrant Culture - At Buyer Experiences, our strength lies in our diversity, transparency, and collaborative spirit. Our open culture ensures every voice is valued and heard. We celebrate our successes together and approach each challenge as an opportunity for collective growth. Be a part of a dynamic community that not only values your expertise but is also committed to your personal and professional growth.

• Flexible Working - Enjoy exceptional support for remote work, allowing you to balance your professional and personal life seamlessly.

• Competitive Compensation and Benefit - No matter where you are in the world, eBay supports your health and wellbeing with benefits as unique as you. Explore the benefits that help you be your best self. Check out our benefits here:

• Bachelor's degree in EE, CS or other related field.

• 6+ years of experience in working in Java, GraphQL, Spring/Springboot, REST APIs, messaging systems and/or other backend programming languages.

• Building data-driven applications (RDBMS, NoSQL, ElasticSearch)

• Delivers results in fast-paced environments (agile, TDD, CI/CD)

• Excellent problem-solving, organizational, and analytical skills.

• Excellent communication skills to collaborate across teams.

• Deep understanding of software development processes and standard methodologies, modern DevOps principles and continuous delivery

• Proven experience in building large, reliable, scalable distributed systems

• Work closely w/ colleagues and customers in different functional groups and remote offices

• Familiarity with shift left approach is a plus

• Past experience with Live Commerce or Live Streaming System is a big plus

• Experience on WebSocket is a big plus

$166,400 - $222,100

$115,200 - $199,700

The base pay range for this position is expected in the range below:

This role requires a unique product leader who can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering high-impact features across the buyer experience journey, including the end-to-end strategy for all core ways users transact on Live. This team’s mission is to build the most reliable, engaging, and effective suite of Live buying formats, starting with Live auctions and fixed price. If you thrive on significant ownership, high visibility, and the chance to build the future of e-commerce, this is the role for you.

What you will accomplish:

• Serve as a visionary leader for your product space within live commerce, developing a strategy and roadmap that aligns with eBay's top-level goals. This requires blending deep customer empathy with an understanding of market trends, business goals, and competitive insights.

• Drive the full product lifecycle for multiple features or a major product initiative, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis.

• Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration.

• Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing. You will foster collaboration, build alignment, and drive shared goals across all stakeholders.

• Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals.

• Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions.

What you will bring:

• 9+ years of product management or related strategy experience, with e-commerce, video, or social commerce experience highly preferred.

• Bachelor’s degree required; MBA or relevant advanced degree preferred.

• Ambiguity Management: Exceptional ability to thrive in an ambiguous, 0-1 environment, distilling complex, unclear problems into a clear product vision and actionable roadmap.

• Prioritization and Tradeoffs: Demonstrated ability to evaluate options, assess trade-offs (short-term vs. long-term), and recommend a path forward, even with incomplete data.

• Influence & Communication: Masters written and verbal communication, adapting your message to influence both execution teams and executive leadership. Ability to lead and inspire without direct authority.

• Analytical Rigor: Proven ability to use quantitative and qualitative insights to build strong business cases, define necessary data, and measure product performance.

The base pay range for this position is expected in the range below:

What you'll do and learn:

• Independently lead complex technical initiatives within and beyond your team.

• Drive technical direction and roadmap, leads across domain teams and guides others towards the right technical decisions.

• Authors ADRs (Architecture Decision Records) that serves as blueprint or a proposed solution for a given technical problem and influences overall tech strategy

• Responsible for one or more large functional areas possessing in-depth knowledge and expertise.

• Demonstrate strong systems mindset, go beyond immediate needs, proactively addressing performance, security, and future-proofing solutions.

• Take ownership of complex projects, driving them from conception to successful implementation.

• Change agency to set high bar and uplevel across teams on culture, process and engineering practices. Empower teams through effective collaboration, knowledge sharing, and tool building.

• Identifying areas in the company platforms likely to change and integrating flexibility in the design for these area improving engineering velocity

• Long term technology vision to continually modernize and keep systems relevant in constantly changing environments

• Lead engineering support, release, and on-call responsibilities for an "always-on" 24/7 site.

What you bring:

• Excellent decision-making skills, thrive on dealing with ambiguities and changes.

• Strong sense of ownership and communication skills , embrace diverse ideas across organization and align on a mutually agreed direction to get things done and move forward.

• Deeply care about growing others, great at mentoring and coaching, creating a large positive impact on organizational culture.

• Strong learning ability, self-driven

• Attending knowledge sharing sessions, both within the company and externally

• Learning transferable skills

• Growth mindset and constantly looking for opportunities to learn

• Learns adjacent areas (project management, people management, product management) in addition to core technical skills to better support the organization

What we bring:

• Exciting Product Mission with Impactful Technical Challenges - Dive into the heart of eCommerce innovation at Buyer Experiences, where we’re transforming eBay's shopping journey. By focusing on simplification, personalization, and modernization, we aim to build world-class buyer and seller experiences on eBay marketplaces with creativity and passion. Utilizing cutting-edge technologies like Generative AI, you'll tackle complex challenges that directly improve the shopping experience for millions of eBay users everyday.

• Vibrant Culture - At Buyer Experiences, our strength lies in our diversity, transparency, and collaborative spirit. Our open culture ensures every voice is valued and heard. We celebrate our successes together and approach each challenge as an opportunity for collective growth. Be a part of a dynamic community that not only values your expertise but is also committed to your personal and professional growth.

• Flexible Working - Enjoy exceptional support for remote work, allowing you to balance your professional and personal life seamlessly.

• Competitive Compensation and Benefit - No matter where you are in the world, eBay supports your health and wellbeing with benefits as unique as you. Explore the benefits that help you be your best self. Check out our benefits here: .

Qualifications:

• Bachelor's degree in EE, CS or other related field.

• 10+ years of experience in building large scale, distributed web platforms/APIs with 5+ years as an architect/technical lead responsible for the end to end product scope across multiple domains.

• Experience in creating and driving technical strategy and roadmap across multiple domains. Balanced trade-offs to ship scalable solutions supporting long-term goals.

• Successfully forge alignments with key stakeholders on signficant architecture decisions and technical direction for ambiguous problem areas through Architectural Decision Records (ADR)

• Developed and drove adoption of technical practices that improved team velocity to deliver high-quality code across the organization.

• Solid knowledge in end to end system design involving GraphQL/Rest APIs, Messaging Systems, RDBMS/NOSQL, Containers, Infrastructure layer, with deep knowledge in several key components. Experience in GraphQL is preferable.

• Experiences in leading complex technical initiatives across teams independently from inception to successful delivery.

The base pay range for this position is expected in the range below:

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote Hybrid - must be based in Jacksonville FL

• Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.

• Working Schedule: Monday - Friday, 9:00am - 5:00pm EST

The base pay range for this position is expected in the range below: