Salesforce Product Owner jobs at Ebay in United States, Austin

In the role of
Lead Product Manager at eBay Live , your responsibilities will involve shaping and advancing the vision, strategy, and roadmap for eBay Live seller experiences globally. You will orchestrate projects aimed at enhancing live commerce, making it more user-friendly, interactive, and expandable — enabling sellers of all scales to thrive instantly.

You will partner with Product, Engineering, Analytics, and Marketing teams to drive tangible business outcomes and elevate seller success. This highly visible, cross-functional leadership role requires a blend of critical thinking, in-depth product expertise, data-driven decision-making, and genuine empathy for our global seller community.

What you will accomplish:

• Develop and implement the product vision and strategy for eBay Live seller experiences, ensuring it aligns with eBay’s broader corporate and Seller Experience objectives.

• Lead cross-functional teams to build scalable, mobile-first tools that enable sellers to host, promote, and run live selling events with ease.

• Apply a data-informed approach to validate hypotheses, define success metrics, and iterate rapidly to deliver meaningful outcomes for sellers and buyers.

• Champion the voice of the seller, integrating user insights, research, and behavioural data into every stage of the product lifecycle.

• Collaborate closely with senior leaders across product, development, and engineering to ensure strategic alignment, execution clarity, and effective prioritization.

• Establish guidelines and frameworks for experimentation, validation, and decision-making that can scale globally.

• Identify and drive innovation opportunities, bringing to bear trends in live commerce, creator ecosystems, and mobile-first engagement.

• Work closely with Program Management to address barriers, boost delivery efficiency, and update senior executives on progress and breakthroughs.

• Foster a culture of speed and excellence, balancing quality with velocity and empowering teams to make decisions confidently.

What you will bring:

• 10+ years of product management experience, including at least 2+ years at a lead or principal level coordinating complex, cross-functional initiatives.

• Consistent track record of building and scaling customer-facing digital products, ideally within commerce, social, or live content ecosystems.

• Strong strategic and analytical approach — skilled at turning uncertainty into concrete, measurable product roadmaps.

• Extensive background crafting mobile-first and interactive experiences, especially with live video, community, or products driven by creators.

• Shown success leading global, cross-disciplinary teams across development, research, engineering, and data.

• Expertise in AI adoption, experimentation, A/B testing, and product validation frameworks.

The base pay range for this position is expected in the range below:

As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What You Will Accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Exceptional leadership, communication, and collaboration skills across technical and non-technical teams.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

As a Senior Product Manager, you will define and own the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What you will accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

What you will accomplish:

• You will work hand-in-hand with Self-Service and Agent Assist product leaders to weave AI into a detailed, end-to-end ecosystem. Ensure customer journeys are effortless, agents are empowered, and AI works behind the scenes to reduce friction at every step.

• Develop and deliver automation that removes complexity for customers and agents alike. From smarter routing to predictive staffing, build systems that cut down on repeat contacts, minimize wait times, and simplify the overall experience.

• Harness the voice of the customer through analytics, NLP, and machine learning.

• Compose the roadmap for AI platforms and integrations that scale across the enterprise. Oversee APIs, vendor ecosystems, and technology partnerships to ensure our infrastructure supports the rapid adoption of AI across all channels.

• Balance experimentation with execution by piloting new AI use cases while building frameworks, playbooks, and governance to guide balanced adoption. Bring both creativity and discipline to how AI transforms the way we work.

• Engage business collaborators as partners in transformation. Use storytelling, data-driven narratives, and clear success measures to align them with the AI vision. Develop clarity, build trust, and ensure leaders across the organization are advocates for reducing customer effort through AI.

What you will bring:

• 5+ years of Product Management experience, ideally in contact center, customer experience, or SaaS platforms.

• Confirmed ability to deliver AI/ML-enabled solutions that reduce customer effort and drive operational efficiency.

• Solid understanding of contact center operations, workforce management, and CX metrics (CES, CSAT, NPS).

• Experience working cross-functionally with self-service and agent-facing product teams.

• Skilled in data analytics, visualization, and AI-driven insights.

• Familiarity with APIs, integrations, and cloud-based platforms.

• Background in data science, analytics, or AI product development.

• Certifications in AI/ML or cloud platforms a plus.

The base pay range for this position is expected in the range below:

What You Will Do:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics

• Innovate solutions for our customers, with a focus on mobile-native experiences

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy

• Demonstrate a focus on listening to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity

• Practice a “decide and go” mentality across you and your team to prioritize and propel the process forward to hit our targets.

• Partner closely with Program Management to handle blockers and communicate dates and achievements

• Have a passion and strive to improve experiences, influencing a higher bar on quality

What you will accomplish:

• 5 + years of experience building products, with a deep expertise in customer focused product management

• Experience handling complex, multi-phase strategic product(s) in parallel with the ability to lead matrix teams in a global context to success delivery and excellence

• Shown ability and in market examples of handling a product that drove significant impact for millions of end users globally

• Outstanding analytical attitude with a successful track of launching products with measurable impact on a global scale

• Sophisticated understanding in basic data analysis; able to "self-serve" and work with analytics partners to figure out tracking is needed, synthesize/report results, etc.

• Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams

• Experience working with design research and qualitative tools

• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy

• Technical depth and a track record of building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

This position demands a mix of front-end product knowledge, a focus on exploration, and extensive back-end platform experience. You will play a pivotal role in crafting, scaling, and evolving global payment solutions, ensuring our systems are robust, compliant, and optimized to deliver outstanding value for buyers, sellers, and the business.

What you will accomplish:

• You will define and communicate a compelling product vision and strategy for FX and Payments Platform initiatives, balancing near-term execution with long-term platform investments.

• You will partner with engineering as a Product Owner in Agile teams and other product teams, delivering end-to-end solutions that span customer-facing experiences, APIs, and core services.

• Design systems for high availability, reliability, and scalability across multiple geographies, currencies, and regulatory frameworks.

• Lead initiatives that improve cross-border payment flows, enhance visibility, and drive cost efficiency.

• You will employ analytics, customer insights, and experimentation frameworks to advise product design, validate hypotheses, and measure impact.

What you will bring:

• Bachelor’s degree required; MBA or technical (engineering) degree preferred.

• 7+ years of experience in product management or software development, with significant exposure to payments, FX, or financial platforms—ideally in large-scale eCommerce or marketplace environments.

• Consistent track record of delivering both front-end user-facing products and back-end platform solutions.

• Solid understanding of payments processing, FX mechanics, global settlement, and compliance frameworks.

• Experience driving global product strategies that balance innovation, operational flexibility, and market-specific requirements.

• Strong analytical abilities, with expertise in experimenting, testing hypotheses, and using quantitative/qualitative methods,

• Ability to lead sophisticated initiatives in a matrixed, global environment, influencing partners at all levels.

The base pay range for this position is expected in the range below:

will play a pivotal role in this evolution. Bringing expertise in , this leader will ensure the new PDLC is adopted, understood, and embedded across our global organization. You will help product managers and cross-functional teams stay focused on strategy and outcomes by creating the conditions for consistent, high-performing product practices.

Change Leadership & Adoption

• Lead the adoption of a unified PDLC across product, engineering, design, and partner teams.

• Develop engagement, communication, and reinforcement strategies to build alignment and sustain momentum.

• Use facilitation, coaching, and storytelling to activate change and create buy-in across the organization.

Enablement & Capability Building

• Create scalable enablement approaches that equip teams with the knowledge and confidence to apply the new PDLC.

• Develop resources, playbooks, and communities of practice that embed PDLC practices into daily workflows.

• Design reinforcement mechanisms that ensure long-term behavior change and continuous improvement.

Product Operating Model & Excellence

• Establish a consistent operating model for product management—defining rituals, cadences, and standards that improve quality and predictability of delivery.

• Drive clarity and alignment around product team charters, roles, and responsibilities.

• Create reusable frameworks for roadmapping, prioritization, OKRs, and outcome tracking to increase product team effectiveness.

• Define and embed product health metrics to assess maturity, performance, and impact.

• Lead retrospectives and operational reviews that result in continuous improvement across teams.

Cross-Functional Alignment

• Partner with Engineering and Design leaders to ensure smooth, frictionless ways of working.

• Ensure transparency into how product work connects to business outcomes and value creation.

• Build a culture of accountability and excellence, enabling product teams to operate at scale without compromising quality or speed.

What You’ll Bring

• Proven experience leading large-scale organizational change and capability-building initiatives.

• 10+ years of product management, product operations, or program leadership experience along with large scale learning programs with impact at the org level.

• Deep understanding of product development workflows, PDLC, and cross-functional challenges across discovery, planning, and delivery.

• Strong familiarity with planning frameworks (RICE, MoSCoW, opportunity solution trees) and product management tools (Jira, Productboard, Confluence, Figma, dashboards).

• Exceptional facilitation, communication, and stakeholder management skills with the ability to influence without authority.

• Analytical and systems thinker—able to diagnose problems, measure adoption, and architect scalable solutions.

• Experience working in complex, cross-functional environments with global scale.

• Comfortable navigating ambiguity and building clarity in evolving organizations.

Success in this Role Looks Like

• A unified PDLC that is consistently applied across eBay, replacing fragmented approaches.

• Product managers and cross-functional partners feel supported, enabled, and confident in applying the new practices.

• Clear leadership alignment and visible sponsorship driving adoption and cultural change.

• A high-performing product operating model where clarity, prioritization, and execution excellence are the norm.

The base pay range for this position is expected in the range below: