Snr Director Uk Marketplace Opsgrowth jobs at Ebay in United Kingdom, London

As a Paid Social Media Manager , you’ll bring eBay’s brand to life across social platforms through meaningful, data-driven campaigns that connect with diverse audiences and deliver measurable results.

• Develop and execute inclusive and effective paid social strategies that support marketing and business goals across the full customer journey—from awareness to conversion.

• Plan, launch, and manage social campaigns across multiple platforms, ensuring efficient budget use and alignment with key performance goals.

• Analyze and optimize campaign performance, turning insights into action to continuously improve results and scale impact.

• Collaborate closely with cross-functional teams, media planners, brand partners, and agencies to ensure alignment, transparency, and smooth execution.

• Test and learn: run A/B and multivariate tests to identify what resonates most—across creative, audiences, and bidding strategies—and apply those findings in future campaigns.

• Champion innovation:

• 4+ years of experience in paid digital media, including at least 3 years focused on paid social (e.g., Meta, TikTok, Pinterest, Snapchat, Reddit).

• A strong grasp of social advertising, platform capabilities, audience insights, and evolving industry trends.

• Validated experience running and optimizing campaigns with a data-informed, test-and-learn approach.

• Excellent collaboration skills—comfortable working in a cross-functional, multicultural environment with diverse partners.

• Analytical approach and attention to detail, with the ability to translate data into clear, actionable recommendations.

• Strong communicator and relationship builder, able to influence and align across teams with empathy and clarity.

• Bachelor’s degree or equivalent practical experience.

As Director of Product, Shipping Platform, you’ll guide a group of product managers spearheading innovation across web, mobile, and API surfaces. You’ll build the long-term strategy, guide execution at scale, and ensure our solutions deliver measurable business and customer impact. Collaboration, clarity, and executional excellence will define your leadership.

• Define Vision and Strategy – Develop and communicate an ambitious, data-driven product strategy that advances eBay’s logistics ecosystem and business goals.

• Drive Execution and Outcomes – Translate strategy into clear roadmaps, priorities, and measurable success metrics.

• Champion the Customer – Ensure the voice of our sellers and buyers composes every product decision.

• Lead Cross-Functional Alignment – Partner with senior leaders across engineering, design, analytics, and operations to deliver cohesive solutions at global scale.

• Build High-Performing Teams – Attract, develop, and encourage top product talent; foster a culture of ownership, inclusion, and excellence.

• 10+ years in product management, including 5+ leading teams and sophisticated global portfolios.

• Proven success delivering large-scale products in online marketplaces, logistics, or related domains.

• Strong technical depth and experience building coordinated, customer-focused solutions across multiple platforms.

• Skilled in driving alignment and clarity across matrixed, global teams.

• Problem solver with a strong analytical approach and a track record of achieving tangible results.

• Outstanding communicator and storyteller with executive presence and influence.

• Strong dedication to improving seller experiences and elevating product quality standards.

• Own the three-year growth strategy for UK business sellers, translating it into actionable annual plans with clear goals and resource alignment.

• Drive acquisition and lifecycle programs that empower small businesses and deliver year-over-year revenue growth.

• Use data and insights to optimise the seller experience and embed scalable, continuous improvement across all programmes.

• Represent eBay externally — with sellers, government, and industry partners — ensuring our role as a trusted marketplace leader.

• Partner with global, regulatory, and comms teams to align strategy, reduce friction, and maintain eBay’s reputation as a customer-first brand.

• Lead the team responsible for Buyer Growth ensuring we understand the dynamics driving impacting results, and identifying the levers we have to improve them.

• Oversee incentives and trading plans collaborating with global teams to improve ROI and their delivery against our strategic priorities.

• Lead, develop, and inspire a multi-functional team, measuring performance rigorously and fostering a culture of excellence and inclusion.

• A collaborative, inclusive leadership style with a track record of building and developing high-performing teams.

• Strategic and analytical expertise — using data and insight to drive innovation, customer growth, and commercial success.

• Validated experience leading a P&L or business unit in e-commerce, retail, or digital environments.

• Strong influencing skills and executive presence — able to align global, regional, and cross-functional partners.

• Passion for customer experience, with a deep understanding of seller and buyer needs.

• Entrepreneurial mindset — agile, proactive, and strong at operating in a fast-paced, matrixed organisation.

• Familiarity with AI, automation, or analytics tools to drive efficiency and transformation.

• A genuine connection to eBay’s ecosystem — ideally an active buyer or seller, curious about innovation and industry trends.

This position will conduct ad-hoc research, as well as distil insights from existing research across the markets.

This position reports to the

• Leads and executes the UK learning and research plan, becoming a consultant, consumer expert and thought leader to the UK business ensuring plans are deeply rooted in consumer centricity. Brings a point of view, provides clarity and puts the customer voice in context, connecting the dots and inspiring action.
• Drives action and impact from the insights generated with senior management serves as thought partner and consultant to the UK LT team. Translates insights into action and solutions to business problems and critical issues. ​
• Authors executive level reports and make informed recommendations to key senior business partners that lead to action.
• Builds strong relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.
• Gathers diverse ideas across an org and aligns on a mutually agreed upon direction.​​
• Monthly reporting on consumer metrics

• Approximately 6-8 years of related work experience in research and insights with a particular focus on consumer and/or retail.
• Have led insights projects in UK and understand UK consumers.
• Strong research and insights technical skills: Demonstrable experience designing, planning and managing primary and secondary, qualitative and quantitative research using advanced methodologies (e.g. Semiotics, Conjoint….) and the latest research techniques (eg agile, AI…)
• A proven ability to distill actionable insights from complex data and explain findings in a compelling manner. Has the ability to guide the strategic direction of the market with actionable insights and deeply rooted consumer centricity.
• Able to work on complex business issues and on projects that are related to critical business needs (e.g., insights to influence a strategic initiative). Has high level of business acumen. Understand company strategy and priorities and manages insights work with this in mind. ​
• Can manage multiple projects of longer-term duration and supports multiple internal business partners, with effective prioritization of efforts and resources.​+
• Can respectfully challenge or defend decisions and implementation. Proactively raises issues that the business needs to act upon and brings relevant insights to guide decision-making.

• Analyse legislative and regulatory proposals, assess potential impacts on eBay’s business, and develop strategic advocacy plans targeting UK policymakers, regulators, and relevant institutions.
  
• Participate in eBay seller recruitment activities and help execute seller advocacy campaigns in coordination with our internal Seller Advocacy team, ensuring the voice of our seller community is optimally represented.
  
• Brief and advise UK and international senior leadership on political, legislative, and regulatory developments, providing clear, actionable insights.
  
• Develop and lead proactive initiatives to positively develop public policy discussions about e-commerce and third-party marketplaces.
  
• Build coalitions and leverage relationships with third-party collaborators, NGOs, and trade associations to support eBay’s advocacy objectives.
  
• Partner cross-functionally with communications, policy, and business teams to align government relations strategies with company priorities.
  
• Support and own the organization and delivery of events in collaboration with internal leaders and external partners, including prioritizing event participation and representation opportunities.
  

• Policy expertise: Validated experience working on or closely with government, understanding how policy is built, and assessing its business implications. Experience within central or local government, a public affairs agency, NGO, or trade association is highly desirable.
• Campaigning experience: Strong track record in campaigning for policy change or industry issues, ideally combining strategic planning with hands-on delivery.
• Cross-sector versatility: Backgrounds spanning government, NGOs, or trade associations and the ability to navigate complex stakeholder landscapes.
• Commercial and strategic understanding: Ability to translate policy developments into business implications and advise internal teams accordingly.
• Collaborative approach: Comfortable leading strategic projects while also engaging in practical tasks, such as coordinating events, preparing briefings, and prioritizing engagement opportunities.
• Strong attention to detail: Consistent record of handling complex, detail oriented tasks while working others optimally both internally and externally.

• Lead the development and refinement of media strategies for eBay’s Full Funnel marketing initiatives in UK, encompassing online and offline channels, in close alignment with eBay’s global marketing team.
• Work collaboratively with the brand team, and other adjacent marketing & business functions, to create approaches that deliver for the business objectives as well our customers.
• Directly manage an inhouse media planning team, to ensure they are equipped and motivated to deliver against our goals.
• Effectively plan and manage the annual paid media budget, ensuring phasing & allocation is optimised to drive performance. Manage teams to ensure we are spending to budgets with effective pacing.
• Create consumer data-driven media briefs and guide eBay’s media agency, and internal buying teams, in UK to deliver impactful and efficient media plans.
• Continually optimize campaign media strategies and assess campaign effectiveness.
• Be able to assess the performance of our lower funnel media activity, interpret what is driving or hindering performance, and provide valuable summaries to senior partners.
• Find opportunities related to new media channels and innovative placements.
• Evaluate the efficiency of different media channels in reaching target audiences.

• Bachelor’s degree, preferably in Marketing/Communications.
• Minimum of at least eight years of media planning experience, ideally within agency and client side roles, with a focus on retail, consumer goods, tech, or internet sectors.
• Proven expertise in media planning for both offline and online channels.
• Experience working within a matrixed organisation, demonstrating cross-functional collaboration skills to deliver success.
• Experience managing and motivating a media team.
• Strong background in briefing and managing media strategy projects involving internal departments and external agencies.
• Ability to analyse and optimize media plans for maximum efficiency, with experience in metrics reporting and plan adaptation.
• Proficient in building relationships with partners across different organizational levels, with a creative and solution-focused approach.
• Strong communication skills and comfort in liaising with senior partners across various marketing & business functions. Ability to tailor communication style to different levels of media knowledge.