Director Product - Shipping Platform jobs at Ebay in United Kingdom, London

As Director of Product, Shipping Platform, you’ll guide a group of product managers spearheading innovation across web, mobile, and API surfaces. You’ll build the long-term strategy, guide execution at scale, and ensure our solutions deliver measurable business and customer impact. Collaboration, clarity, and executional excellence will define your leadership.

• Define Vision and Strategy – Develop and communicate an ambitious, data-driven product strategy that advances eBay’s logistics ecosystem and business goals.

• Drive Execution and Outcomes – Translate strategy into clear roadmaps, priorities, and measurable success metrics.

• Champion the Customer – Ensure the voice of our sellers and buyers composes every product decision.

• Lead Cross-Functional Alignment – Partner with senior leaders across engineering, design, analytics, and operations to deliver cohesive solutions at global scale.

• Build High-Performing Teams – Attract, develop, and encourage top product talent; foster a culture of ownership, inclusion, and excellence.

• 10+ years in product management, including 5+ leading teams and sophisticated global portfolios.

• Proven success delivering large-scale products in online marketplaces, logistics, or related domains.

• Strong technical depth and experience building coordinated, customer-focused solutions across multiple platforms.

• Skilled in driving alignment and clarity across matrixed, global teams.

• Problem solver with a strong analytical approach and a track record of achieving tangible results.

• Outstanding communicator and storyteller with executive presence and influence.

• Strong dedication to improving seller experiences and elevating product quality standards.

• Own the three-year growth strategy for UK business sellers, translating it into actionable annual plans with clear goals and resource alignment.

• Drive acquisition and lifecycle programs that empower small businesses and deliver year-over-year revenue growth.

• Use data and insights to optimise the seller experience and embed scalable, continuous improvement across all programmes.

• Represent eBay externally — with sellers, government, and industry partners — ensuring our role as a trusted marketplace leader.

• Partner with global, regulatory, and comms teams to align strategy, reduce friction, and maintain eBay’s reputation as a customer-first brand.

• Lead the team responsible for Buyer Growth ensuring we understand the dynamics driving impacting results, and identifying the levers we have to improve them.

• Oversee incentives and trading plans collaborating with global teams to improve ROI and their delivery against our strategic priorities.

• Lead, develop, and inspire a multi-functional team, measuring performance rigorously and fostering a culture of excellence and inclusion.

• A collaborative, inclusive leadership style with a track record of building and developing high-performing teams.

• Strategic and analytical expertise — using data and insight to drive innovation, customer growth, and commercial success.

• Validated experience leading a P&L or business unit in e-commerce, retail, or digital environments.

• Strong influencing skills and executive presence — able to align global, regional, and cross-functional partners.

• Passion for customer experience, with a deep understanding of seller and buyer needs.

• Entrepreneurial mindset — agile, proactive, and strong at operating in a fast-paced, matrixed organisation.

• Familiarity with AI, automation, or analytics tools to drive efficiency and transformation.

• A genuine connection to eBay’s ecosystem — ideally an active buyer or seller, curious about innovation and industry trends.

Join eBay as a Product Manager for Managed Shipping and help shape the future of global e-commerce. You'll develop and expand shipping solutions that streamline selling, improve safety, and increase profitability for millions of users globally. Working closely with logistics partners, regional leaders, and engineering teams, you’ll transform complex delivery challenges into seamless customer experiences.

• Own and evolve eBay’s shipping orchestration layer , defining the roadmap, vision, and technical direction for how multi-leg shipments, package routing, and order tracking are represented and integrated across buyer and seller experiences.

• Collaborate deeply with engineering, design, and analytics teams to design and scale platform services that power eBay’s end-to-end shipping ecosystem.

• Act as the domain expert for shipping status and post-order experiences , shaping how shipping data is surfaced and consumed across eBay’s marketplace.

• Drive impact through data and experimentation , using metrics, user insights, and testing to prioritize opportunities, validate hypotheses, and continuously improve reliability and clarity.

• Strong technical fluency — ability to discuss system architecture, APIs, and data models expertly with engineers and translate complexity into clear product decisions.

• Proven experience owning platform or infrastructure products , ideally in large-scale or multi-stakeholder environments.

• Analytical and strategic mindset , with a track record of using data, experimentation, and customer feedback to drive measurable business outcomes.

• Excellent communication and collaboration skills , influencing cross-functional teams and aligning technical and non-technical stakeholders.

What You Will Accomplish

• Provide consultative, thought leadership to global senior leaders supporting International Markets.

• Lead and encourage the science & insights strategy to proactively help eBay to better understand customers and each market’s business.

• Supervise and lead data science analytics teams who are dedicated to International Markets.

• Be able to devise methodologies and approaches to exploring the data and discovering the right science solutions needed.

• Be comfortable being deep into the solution details while also crafting executive summary level presentations that help the larger eBay business understand the “Why” behind science, data and insights.

• Collaborate extensively with key partners in other parts of Global Analytics and Global Customer Insights to connect the internal and external view of customers.

• Lead the creation of regular updates to the executive leadership team for International Markets and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow

• Considering the application of data analysis and scientific data interpretation as a tool to develop balanced solutions that provide enduring value to the business

• Be a guide on eBay’s data and enjoy applying research to real world problems.

What You Will Bring

• Master’s degree or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.

• 12+ years of experience in Customer data science or analytics roles, including 5+ years leading teams

• Consistent track record building analytical products and customer data-science driven programs

• Deep understanding of customer data, customer analytics and data science techniques, including experience evaluating ML models with custom metrics and robust frameworks

• Excellent logical, analytical and conceptual skills.

• Good understanding of experimental design and statistics.

• Strong data-driven decision making.

• Effective communication abilities and capacity to influence cross-functional collaborators, including demonstrated experience collaborating with C-level executives, crafting content suitable for this audience level

• Bold, proactive approach; capable of adjusting to new challenges and completing tasks in uncertain situations.

• Startup mindset—comfortable with ambiguity, bias for action, and fast iteration

• Experience with LLMs, prompt engineering, and RAG techniques (preferred)

eBay is looking for an experienced Product Manager to implement and shape our shipping tools product strategy. Developing a platform to support and delight users from many distinct markets carries with it many challenges. Ideally you have previously developed global product strategies that enable and drive innovation and created a positive impact on your customers. You will work closely with our regional and global business leaders, product and domain leads to identify and build core capabilities, improve utility of features common to multiple key partners, and also solve for local conditions critical to market success.

What you will accomplish:

• Defining the product vision and roadmap for international shipping, aligning with eBay’s overall goals.

• Working with engineering, business, operations, legal, and finance teams across different international locations to drive E2E execution

• Understanding the needs of sellers and buyers involved in cross-border trade and developing solutions to address those needs.

• Creating and managing the product roadmap, prioritizing features, and making trade-offs based on customer impact and business value.

• Overseeing the end-to-end delivery of product features, from ideation and design to development and launch.

• Tracking key metrics, analyzing data, and identifying areas for improvement in international shipping performance.

• Finding opportunities to innovate and improve the customer experience in international shipping, including exploring new technologies and business models.

• Ensuring that products and services align with relevant international laws and regulations.

What you will bring:

• 7+ years of strong product management experience

• Experience in international shipping and logistics an advantage

• Strong analytical and problem solving skills.

• Excellent communication and collaboration skills.

• Experience with cross functional teams and international stakeholders.

About the team and the role:

As a Product Manager, you’ll own the end-to-end strategy, roadmap, and execution and experimentation across customer journey to optimize for speed and costs while building trust in the marketplace. You'll work cross-functionally with engineering, design, data science, and other product teams to develop scalable solutions that remove complexity from sellers and reduce costs across the shipping journey.

:

• Define and drive the product vision and strategy for Shipping Cost Management, aligned with eBay’s broader shipping strategy.

• Partner with engineers, data scientists, designers, and fellow PMs to deliver AI-powered solutions that predict item/package characteristics and recommend shipping options.

• Develop features that help sellers seamlessly adopt accurate shipping settings by automating weight/dimension entry and suggesting optimal carriers and costs.

• Establish clear product metrics, set hypotheses, and run A/B experiments to measure impact on seller adoption, cost savings, and buyer conversion.

• Collaborate with international teams to scale capabilities globally and ensure alignment with logistics partners and marketplace policies.

• Communicate product vision, progress, and findings clearly to partners and executives.

What you will bring:

• 12+ years of product management experience, ideally in ecommerce, or AI/ML-driven products.

• Strong analytical approach; able to define and track success metrics using data.

• Experience working with AI/ML technologies, LLMs and Regression Models and data science teams is required.

• Solid understanding of solving business problems using AI and ability to connect data science outcomes in meeting business goals

• Excellent communication and stakeholder management skills

• Passion for simplifying complex systems and delivering delightful customer experiences.

• The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Best Offer and Auction communications portfolio.

• Build the roadmap in close collaboration with leadership and other stakeholders.

• Execute the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution excellence.

• Deep knowledge of eBay and its products with domain expertise in the marketing channels of Push Notifications and Email.

• Writing requirements and communicating them to the Engineering teams

• Conducting AB tests: hypothesis building, test design, KPI definition

• Working with analytics teams to measure the impact on success metrics

• Collaborating with creative team to enhance content and design

• Gathering and analyzing customer and user feedback to improve the product.

• Prioritizing features and work items based on business value, user needs, and other criteria.

• Conducting market research and competitor analysis to identify opportunities and threats.

• Facilitating communication and collaboration between the development team and other stakeholders.

• Tracking and reporting on your experience performance and key metrics.

• Continuously improving the roadmap and development processes.

• 10+ years of strong product / business / marketing experience with at least 5 years in ecommerce. Marketplace experience is strongly preferred.

• Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.

• Relentless execution - ability to ship quality experiences in a fast paced and iterative manner.

• Experience in developing email and native app notifications in ecommerce

• Experience navigating highly complex cross-functional projects end-to-end.

• Strong experience owner sense - ability to understand consumer needs and find simple and creative ways to solve them.

• Metrics driven - ability to build actionable metrics which can measure experience performance.

• Builds strong relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.

Hard Skills:

• Building 0 to 1 products

• Prioritization

• Agile and scrum methodologies + Jira

• Writing Technical Product Requirements

• Conceptual understanding of Producer-Consumer, Publisher-Subscriber patterns, business event streams, REST services

• A/B testing / Experiment design / Data analysis

• E-commerce

• Conversion / Retention / User flow optimization

• Mobile apps / Email / Notifications

• Familiarity with Data Science and Machine Learning

• Market / Competitive Research

• Basic copywriting skills are a plus