Collections Late Stage Manager jobs at Ebay in Ireland, Dublin
Ebay ER Manager EMEA - month FTC Ireland, Dublin
Share
What you will accomplish:
Lead and develop a passionate ER team, encouraging collaboration and consistent standard processes across Europe.
Partner with leaders to resolve employee issues early, fairly, and with empathy.
Use people insights and data to identify trends, anticipate risks, and develop proactive solutions.
Collaborate across HR and business teams to deliver initiatives that strengthen eBay’s culture and employee experience.
Build trusted partnerships with stakeholders at all levels, promoting open dialogue and inclusion.
Champion eBay’s purpose and values in every decision, ensuring fairness and transparency are at the heart of what we do.
What you will bring:
5+ years’ experience leading an employee relations function within a dynamic, multinational environment.
Proven leadership skills with a track record of developing and encouraging ER or HR professionals.
Strong understanding of European employment law and experience working with works councils and staff representatives.
Excellent communication and influencing skills—able to build trust and credibility across diverse teams.
Analytical mindset with the ability to turn people data into meaningful insights and action.
Experience leading change with empathy and resilience.
A relevant qualification in HR, Employment Law, or a related field.
These jobs might be a good fit
Ebay Collections Late Stage Manager Ireland, Dublin
Share
What you will accomplish:
Lead the day-to-day operations of our Europe & HIPO vendor collaborators, ensuring strong delivery against liquidation, cure rate, and customer experience targets.
Translate global recovery goals into tailored regional strategies while expanding coverage into new European markets.
Supervise governance and compliance, ensuring adherence to GDPR and local collections regulations in partnership with Legal and Risk teams.
Identify root-cause performance issues through weekly reviews and drive sustainable improvements via monthly and quarterly business reviews.
Partner closely with global colleagues in APAC to share standard processes and maintain cross-regional coverage and alignment.
Influence long-term transformation through data-driven insights, process optimizations, and advocacy for modern tools such as AI and automation.
What you will bring:
5+ years of experience in vendor management, collections, or financial operations, ideally across European and/or HIPO markets.
Strong knowledge of European regulatory frameworks affecting collections operations (e.g., GDPR, consumer protection regulations).
High analytical proficiency with experience using BI tools (Tableau preferred) to interpret large datasets and support decision-making.
Excellent communication skills, with the ability to convert complex regional insights into clear narratives for leadership and partners.
Proven track record to work independently across multiple time zones while navigating diverse cultural and operational environments.
Fluency in English required; proficiency in additional European languages (e.g., German, French, Italian, Spanish) is a plus.
These jobs might be a good fit
Ebay Sr Software Engineering Manager Ireland, Dublin
Share
What you will accomplish:
Lead a dedicated full-stack engineering team to build experimentation and data platforms.
Provide tailored mentorship and guidance to foster your team members' development, adapting your approach to suit individual needs
Establish collaborative, inclusive teams that thrive in delivering high-quality software
Take ownership of team deliverables, ensuring the development and delivery of high-maintenance, reliable software
Maintain a healthy and prioritized backlog, aligning with team goals for maximum impact
Collaborate cross-functionally with product managers and business units to innovate and scale the next generation of products.
What you will bring:
Proven experience managing teams of developers, particularly in a high-velocity environment.
Expertise in building large-scale distributed systems that prioritize high availability, scalability, and resilience.
Experience in Agile teams with the ability to adapt to new areas and changes.
Strong communication skills to clearly articulate thoughts and proposals.
Familiarity with Data Platforms, Experimentation is considered an advantage
Dedication to delivering results with excellence, demonstrated through 10 years of work experience and 5+ years of team management.
These jobs might be a good fit
Ebay Senior Service Design Manager Ireland, Dublin
Share
Translate research, data, and feedback into a clear, actionable service experience strategy.
Drive Innovation with AI: Identify and implement AI-enabled tools, automation, and personalization capabilities to elevate the customer experience and improve operational efficiency.
Champion the AI Agenda: Act as a key voice within GCX and across eBay to develop and advance our AI adoption strategy for service design.
Collaborate Strategically: Partner with Growth & Product teams to align service design with business objectives, customer goals, and segmentation strategies.
Focus on Moments of Truth: Identify and enhance the critical points in the customer journey that most impact loyalty and growth.
Shape the Future: Develop a compelling service vision and principles that reflect eBay’s unique strategy, brand, and DNA.
Design for Impact: Create service models and strategic differentiations in collaboration with GCX, GSD, Product, and Policy teams.
Visualize the Journey: Develop service concepts, blueprints, and artifacts that connect every touchpoint into a clear, end-to-end customer story.
Facilitate Innovation:
Experience:
5+ years in service design within a customer experience environment.
5+ years in a leadership role, managing high-performing, often remote and global teams.
Proven track record of success in high-growth, ambiguous environments.
Expertise:
Strong background in human-centered service design and a passion for customer advocacy.
Profound understanding of service develop tools, methods, and systems thinking, including innovative technologies such as AI.
Skilled in technical and process documentation, translating solutions into clear requirements.
Leadership:
Strong change management and stakeholder management capabilities.
Proven track record to foster collaboration across cross-functional teams.
Analytical Skills:
Comfort with various data analysis tools, including AI-enhanced analytics platforms.
Ability to link insights to practical, customer-focused solutions.
Communication:
Able to simplify complex concepts and present them clearly to diverse audiences.
A strong advocate for design thinking and AI adoption principles.
These jobs might be a good fit
Ebay Product Manager - Workforce Employee Mgt Ireland, Dublin
Share
What you will accomplish:
- Define and drive the product roadmap for speech analytics, real-time agent assist, and QM solutions, with an emphasis on technical execution and business value.
- Partner closely with contact center leaders to understand user needs, compliance requirements, and operational workflows.
- Translate business problems into technical requirements, ensuring robust design, integrations, and performance across platforms.
- Lead platform configuration, data model alignment, and vendor collaboration for systems such as Genesys Cloud, CallMiner, and NICE.
- Lead vendor evaluations, contract renewals, and partnerships, ensuring alignment with internal requirements.
- Collaborate with data engineering and analytics teams to ensure speech/text data is actionable and reliable.
- Drive end-to-end solution delivery—from technical planning and integration through deployment and adoption.
- Supervise product performance, manage technical backlogs, and deliver regular updates to business and technical partners.
What you will bring:
- 8+ years of product management experience, with at least 3 years in a technical product role, focusing on contact center technologies such as Speech & Text Analytics and QM tools (e.g., Genesys Cloud, Cresta, NICE, CallMiner).
- Proven understanding of system integrations, APIs, data pipelines, and architecture, with proven track record to gather and translate business requirements into technical specifications.
- Familiarity with NLP, AI/ML concepts, and their application in customer service or voice interactions, along with experience in enterprise SaaS, cloud contact center platforms, or workforce engagement solutions.
- Proficient in SQL, JSON, and data visualisation/reporting tools, comfortable working with various data formats to support analytical needs.
- Excellent communication and partner engagement skills, adept at collaborating across teams to drive product success.
- Experience with Voice of Customer and real time agent assist tools, with a familiarity in AI/ML-powered solutions for improving customer support experiences.
These jobs might be a good fit
Ebay Sr.Product Manager - Cybercrime Security Ireland, Dublin
Share
Create business cases, PRDs, and requirements for customer security and cybercrime & abuse use cases.
Define product strategy, engage stakeholders, and maintain clear documentation for development teams.
Leverage AI/ML for real-time cybercrime & abuse identification products, including performance testing and iteration.
Collaborate with engineering, product, legal, risk, and business teams on customer security protection products.
Advocate for customer security, develop best practices, and act as a cybercrime subject matter expert.
Define and track key operational metrics.
Support projects throughout the development lifecycle, lead initiatives, mentor team members, and apply agile methodologies.
Effectively communicate complex technical concepts to both technical and non-technical audiences.
Bachelor’s degree or equivalent professional experience.
3+ years of product management or related technical experience in security, privacy, or a similar domain, including developing or launching relevant products or technologies.
Exceptional written and verbal communication skills.
Proven ability to explain and present intricate analytical findings clearly to individuals without technical expertise.
Capacity to thrive in a dynamic, iterative development setting.
A strong commitment to personal integrity, professional conduct, and ethical standards.
Demonstrated ability to work effectively both independently and collaboratively within diverse, cross-functional teams.
Proven experience working with cloud environments (GCP, AWS, Azure).
Familiarity with machine learning and Artificial Intelligence (AI) technologies.
A track record of building products focused on customer protection and internet safety.
One year of experience in an investigative capacity, specifically in developing machine learning-based products or creating ML-driven classification/ranking systems.
Experience with Abuse Detection and Security Analysis.
These jobs might be a good fit
Ebay Senior Finance Manager Ireland, Dublin
Share
- for oversight of spend and enabling the business to manage spend as part of th e monthly forecasting, annual budgeting process es
- Develop standardised automated presentation content for Monthly Business Review of key metrics and expense drivers including providing insightful and actionable monthly reports comparing actual trends against budget and forecast assumptions
- Responsible for the execution of the monthly financial close, journal entries, accurate financial reporting of expenses, and the hiring plans for all the Global functions
- Be fully accountable for partnering with Capacity Planning, Partner Management, and leadership to align monthly and quarterly spend and ensure there is clarity on what we can afford to invest /what we need to save in the customer service organisation
- Own relationship with our shared service centre Genpact to identify where they can support streamlining processes and accuracy
- Be an active business partner who helps guide decisions and resource allocations by providing a deep understanding of return on investments on business decisions: ability to draw out insights and challenge based on trends and variance analysis
- Drive work with analytics, Global customer insights and the business to develop return on investment models which enable data driven decision making on where to spend their budget with a focus on long term sustainable profitable growth
- Use initiative to organise, interrogate large quantities of data, and draw out valuable insights by using Excel, SQL, and Tableau
- Be a GCX story teller understanding the business in depth along with its challenges, priorities and business related metrics and understanding the levers that might unlock valuable customer retention and loyalty
- Be an advocate for the business to be seen and to measure themselves as a profit centre that brings value t o the organisation as opposed to just a cost centre providing service for customer queries
- Manage team
- CIMA or ACA) preferred
- Strong experience in FP&A/finance business partnering
- Leadership experience and experience leading a team
- Strong MS Excel command
- Ability to present and drive decision-making at all levels of the organisation
- Strong interpersonal skills and proven ability to partner effectively with all functions and levels within the organisation
- Excellent written and verbal communication skills
- Ability to multi-task and deliver on tight timelines
- Ability to perform in a matrix organisation with a high degree of complexity and ambiguity
These jobs might be a good fit
What you will accomplish:
Lead and develop a passionate ER team, encouraging collaboration and consistent standard processes across Europe.
Partner with leaders to resolve employee issues early, fairly, and with empathy.
Use people insights and data to identify trends, anticipate risks, and develop proactive solutions.
Collaborate across HR and business teams to deliver initiatives that strengthen eBay’s culture and employee experience.
Build trusted partnerships with stakeholders at all levels, promoting open dialogue and inclusion.
Champion eBay’s purpose and values in every decision, ensuring fairness and transparency are at the heart of what we do.
What you will bring:
5+ years’ experience leading an employee relations function within a dynamic, multinational environment.
Proven leadership skills with a track record of developing and encouraging ER or HR professionals.
Strong understanding of European employment law and experience working with works councils and staff representatives.
Excellent communication and influencing skills—able to build trust and credibility across diverse teams.
Analytical mindset with the ability to turn people data into meaningful insights and action.
Experience leading change with empathy and resilience.
A relevant qualification in HR, Employment Law, or a related field.
These jobs might be a good fit
