for oversight of spend and enabling the business to manage spend as part of th e monthly forecasting, annual budgeting process es
Develop standardised automated presentation content for Monthly Business Review of key metrics and expense drivers including providing insightful and actionable monthly reports comparing actual trends against budget and forecast assumptions
Responsible for the execution of the monthly financial close, journal entries, accurate financial reporting of expenses, and the hiring plans for all the Global functions
Be fully accountable for partnering with Capacity Planning, Partner Management, and leadership to align monthly and quarterly spend and ensure there is clarity on what we can afford to invest /what we need to save in the customer service organisation
Own relationship with our shared service centre Genpact to identify where they can support streamlining processes and accuracy
Be an active business partner who helps guide decisions and resource allocations by providing a deep understanding of return on investments on business decisions: ability to draw out insights and challenge based on trends and variance analysis
Drive work with analytics, Global customer insights and the business to develop return on investment models which enable data driven decision making on where to spend their budget with a focus on long term sustainable profitable growth
Use initiative to organise, interrogate large quantities of data, and draw out valuable insights by using Excel, SQL, and Tableau
Be a GCX story teller understanding the business in depth along with its challenges, priorities and business related metrics and understanding the levers that might unlock valuable customer retention and loyalty
Be an advocate for the business to be seen and to measure themselves as a profit centre that brings value t o the organisation as opposed to just a cost centre providing service for customer queries
Manage team
CIMA or ACA) preferred
Strong experience in FP&A/finance business partnering
Leadership experience and experience leading a team
Strong MS Excel command
Ability to present and drive decision-making at all levels of the organisation
Strong interpersonal skills and proven ability to partner effectively with all functions and levels within the organisation
Excellent written and verbal communication skills
Ability to multi-task and deliver on tight timelines
Ability to perform in a matrix organisation with a high degree of complexity and ambiguity