Sr. Mngr Knowledge Management Science jobs at Ebay in India, Bengaluru

• Platform Engineering: Design and implement highly available, scalable, and reliable solutions for our Batch and Event Subscription platforms.

• Operational Excellence: Troubleshoot and resolve operational issues in our ESP environment and provide timely solutions for customer-reported notification issues.

• System Maintenance: Perform regular system upgrades and vulnerability mitigations to keep our platforms secure and up-to-date.

• Automation: Work on automating routine maintenance activities to improve efficiency and reduce manual effort.

• Core Development: Apply your expertise in Core Java , Object-Oriented Programming , and Design Patterns to enhance our platforms.

• Technical Stack: You'll be working with technologies such as Spring Boot , Spring Batch , and Apache Kafka . Knowledge of Apache Airflow is a plus.

• Collaboration: You'll collaborate with cross-functional teams to understand their needs and provide technical solutions.

• 2-4 years of professional experience in software engineering.

• Proficiency in Java , with a strong understanding of object-oriented principles and data structures.

• Experience with Spring Boot and Spring Batch .

• Deep understanding of Apache Kafka or other messaging technologies.

• Knowledge of Apache Airflow is a plus

• Familiarity with CI/CD tools such as Maven and Jenkins .

• Knowledge of API design, RESTful principles , and deployment in Kubernetes/Istio

• Platform Engineering: Design and implement highly available, scalable, and reliable solutions for our Batch and Event Subscription platforms.

• Operational Excellence: Troubleshoot and resolve operational issues in our ESP environment and provide timely solutions for customer-reported notification issues.

• System Maintenance: Perform regular system upgrades and vulnerability mitigations to keep our platforms secure and up-to-date.

• Automation: Work on automating routine maintenance activities to improve efficiency and reduce manual effort.

• Core Development: Apply your expertise in Core Java , Object-Oriented Programming , and Design Patterns to enhance our platforms.

• Technical Stack: You'll be working with technologies such as Spring Boot , Spring Batch , and Apache Kafka . Knowledge of Apache Airflow is a plus.

• Collaboration: You'll collaborate with cross-functional teams to understand their needs and provide technical solutions.

• 3+ years of professional experience in software engineering.

• Proficiency in Java , with a strong understanding of object-oriented principles and data structures.

• Experience with Spring Boot and Spring Batch .

• Deep understanding of Apache Kafka or other messaging technologies.

• Knowledge of Apache Airflow is a plus

• Familiarity with CI/CD tools such as Maven and Jenkins .

• Knowledge of API design, RESTful principles , and deployment in Kubernetes/Istio

Responsibilities:

• Analyze eBay’s large and rich datasets, drive insights from data to diagnose the root cause behind trends and ultimately improve our user experience.

• Build machine-learning models to predict user behaviors and infer marketing performance, support business decisions through trusted and well-defined model results.

• Measure and optimize ongoing performance for marketing activities based on data-driven insights, understand key drivers and identify new marketing opportunities by focusing on bankable metrics. Deep-dive into campaign performance and provide insights into what is working and why

• Mine data to optimize marketing campaigns, revenue growth, and customer experiences. Perform customer segmentation to understand target audiences better.

• Develop strategies for channel optimization and content strategy.

• Design, develop, and execute experimentation frameworks, including A/B testing and uplift modeling, to measure marketing effectiveness.

• Develop and implement solutions for Marketing Mix Modeling (MMM) and Marketing Attribution (MTA).

• Provide data support for business operation, design self-service tools, dashboards etc.

• Communicate business performance in a clear and insightful way to the business.

• Develop, improve and systemize crisp & accurate reporting. Streamline processes and identify/execute on automation and time-saving opportunities. Leads automation of recurring tasks.

• Translates business problems into a scientific formulation for an AI/Analytics Product solution. Defines requirements and collaborates with engineers to build and productionize AI enabled Analytics Products

Job Skills required:

• Intellectual curiosity, passion for problem-solving, and comfort with ambiguity.

• A passion for understanding and serving the unique community of eBay.

• Sound business judgment and quantitative analytic ability.

• Strong communication skills and experience presenting complex quantitative analysis into action-oriented recommendations.

• Understand a variety of machine-learning techniques (regression, clustering, decision tree learning, etc.) and their real-world advantages/drawbacks.

• Effective team player and works well within a team and contributes effectively to the success of those interactions regularly.

• Prior experience or deep knowledge of Performance Marketing and/or Brand Marketing will be highly preferred.

Desired Qualifications:

• BA/BS in Mathematics, CS, Statistics, Economics, Business, or other related fields.

• 5+ years hands-on work experience in data analysis, with a focus on onsite web analytics, A/B testing, machine learning and report automation.

• Skilled in database query tools utilizing SQL, and Hadoop experience is a plus.

• Good Excel and PowerPoint skills, proficiency with statistical analysis tools such as Python or R.

• Knowledge of AI tools and techniques, such as Gemini, GPT, LLMs etc.

• Platform Engineering: Design and implement highly available, scalable, and reliable solutions for our Batch and Event Subscription platforms.

• Operational Excellence: Troubleshoot and resolve operational issues in our ESP environment and provide timely solutions for customer-reported notification issues.

• System Maintenance: Perform regular system upgrades and vulnerability mitigations to keep our platforms secure and up-to-date.

• Automation: Work on automating routine maintenance activities to improve efficiency and reduce manual effort.

• Core Development: Apply your expertise in Core Java , Object-Oriented Programming , and Design Patterns to enhance our platforms.

• Technical Stack: You'll be working with technologies such as Spring Boot , Spring Batch , and Apache Kafka . Knowledge of Apache Airflow is a plus.

• Collaboration: You'll collaborate with cross-functional teams to understand their needs and provide technical solutions.

• 2-4 years of professional experience in software engineering.

• Proficiency in Java , with a strong understanding of object-oriented principles and data structures.

• Experience with Spring Boot and Spring Batch .

• Deep understanding of Apache Kafka or other messaging technologies.

• Knowledge of Apache Airflow is a plus

• Familiarity with CI/CD tools such as Maven and Jenkins .

• Knowledge of API design, RESTful principles , and deployment in Kubernetes/Istio

Job Description

Responsibilities will include, but are not limited to the following:

• Monthly forecasting, annual budgeting, and ad-hoc reporting support.
• Responsible for the execution of the monthly financial close, journal entries, accurate financial reporting of expenses, and hiring plans
• Drive analysis of cost trends and articulate related cause and effect to managers
• Work closely with Controllership team to coordinate compliance with US GAAP, ensure that the relevant financial control processes are used and appropriate audit trail maintained at all times
• Build and maintain positive relationships with various parts of the business to understand their needs and/or requests, and challenge methodologies to ensure balance between shareholders, customer and business partner expectations
• Continuously identify opportunities to automate and streamline processes to increase efficiency and accuracy in the operational planning processes
• Provide insightful and actionable monthly reports comparing actual trends against budget and forecast assumptions
• Build presentation content for Monthly Business Review of key metrics and expense drivers

Experience and qualifications required:

• Bachelor’s degree in Business, Accounting, or Finance
• Passionate about business and the related performance
• 3+ years of finance experience with exposure to different areas (business analysis, accounting, FP&A, etc.)
• Experience with financial systems such as Anaplan, SAP[, BW, etc. is a plus
• Strong interpersonal skills and a proven track record to partner effectively with all functions and levels within the organization
• Excellent written and verbal communication skills
• Ability to multi-task and manage timelines
• Ability to perform in a matrix organization with multiple partners with a high degree of complexity and ambiguity
• The ideal candidate will have outstanding technical skills with spreadsheets, presentations, along with proven financial analysis capabilities

What you will accomplish:

• Design and architect scalable, highly available, and fault-tolerant systems.

• Own the development and optimization of our core applications using Python & Java, ensuring high-quality standards are maintained.

• Work closely with cross-functional partners to understand requirements and translate them into effective technical solutions.

• Ensure security best practices are coordinated into our development and deployment processes.

• Stay current with new Python/Java/JavaScript development, and architectural standard methodologies.

• Manage a team of technical professionals to align, commit & deliver common purpose of this team.

• Lead by example, giving high-quality code reviews, and encouraging a culture of excellence and continuous improvement.

What you will bring:

• Experience in building large scale Web Services and Backend Applications using Java/J2EE, RESTful Web Services, HTTP and JSON technologies.

• A minimum of 12+ years of software development experience on large-scale, high-volume, technical systems in a microservice based architecture for cloud infrastructure.

• Bachelor’s degree and 15+ years (or) a MS in Computer Science and 12+ years of software design and proven experience

• A minimum of five years of management experience

• Specializing in Payments and/or Financial Services to innovate and change the eBay Payments experience.

• Proven success providing project management artifacts in an agile environment.

• Excellent problem-solving abilities and strong oral and written communication skills with engineers and non-engineers alike

• Strong ability to coach engineers & great at mentoring, helping them improve their skills and grow their careers (including managing remote engineers)

• Strong sense of ownership, embrace differences and disagreement to get things done and move forward.

• Knowledge of networking, security, and database design. Design & Implemented CI/CD pipelines.

• Proficient in microservices, event driven architecture and container orchestration tools (e.g., Kubernetes, Docker).

• Developed and drove adoption of technical patterns that significantly improved engineering practices across the organization.

• Expertise in Python & Java, with a deep understanding of its ecosystems and frameworks.

• Expertise with Node.js / JavaScript / Scala

• 1+ years of experience in applying AI to practical and comprehensive technology solutions [Nice to Have]

What you will accomplish:

• Modeling & NLP Development
  • Design LLM-based pipelines (e.g., using Langchain frameworks) to identify and summarize customer pain points from textual data.
  • Develop summarization, clustering, and topic modeling approaches to group recurring themes across markets and product lines.
  • Apply prompt engineering , retrieval-augmented generation (RAG) , and embedding search to improve model accuracy and relevance.
  • Use machine learning methods in concert with LLM.

• Data Engineering & Processing
  • Build and maintain data pipelines to ingest and clean data from diverse sources (e.g., surveys, customer support tickets, product reviews, social media, and CRM systems).
  • Ensure data quality, scalability, and compliance with internal governance and data privacy policies.
  • Productionize models and integrate outputs with downstream systems and dashboards.

• Insights Delivery & Visualization
  • Design and build interactive visualizations (in JavaScript) that make model outputs accessible and actionable for non-technical stakeholders.
  • Partner with Insights teams to create data stories and presentations that influence business strategy using clear, human-readable summaries of complex findings.

What you will bring:

• Ability to derive insight from data, visualize it appropriately and influence others to drive outcomes
• MSc or PhD in Computer Science, Data Science, Statistics, or a related field .
• 4+ years of experience in machine learning , NLP , or data-driven product development .
• Strong coding proficiency in Python (Pandas, PyTorch, Hugging Face, LangChain, umap, hdbscan, etc.)
• Strong experience with front end development with JavaScript and data visualization libraries (e.g. D3.js)
• Experience deploying and managing machine learning services in containerized environments using Docker and Kubernetes .
• Deep understanding of vector databases , semantic search , and embedding-based retrieval systems .
• Proficient with GitHub and modern version control best practices (e.g. code reviews, CI/CD workflows).
• Proven experience working with large-scale unstructured text data .