Sr. Director Customer Service Mar Tech jobs at Ebay in India, Bengaluru

Responsibilities

• Architecture & Development: Design, develop, and maintain scalable backend services and front-end applications that power eBay’s next-generation systems.

• System Design: Drive architectural decisions, ensuring system scalability, security, and fault tolerance.

• Full-Stack Ownership: Work across the stack—developing RESTful APIs, microservices, databases, and intuitive front-end interfaces.

• Collaboration: Partner with product managers, architects, and cross-functional engineering teams to deliver end-to-end solutions.

• Best Practices: Champion coding standards, secure development practices, and CI/CD automation.

• Mentorship: Guide junior engineers through code reviews, design discussions, and knowledge-sharing sessions.

• Innovation:

Qualifications

• Education: Bachelor’s degree in computer science, Engineering, or related fields.

• Experience: 8–10 years of professional software engineering experience with demonstrated expertise in full-stack development.

• Technical Skills:

  • Backend: Expertise in Node.js, Java , or similar backend frameworks. Strong experience with microservices, RESTful APIs, event-driven architectures , and OpenAPI Specification for API design and documentation.

  • Frontend: Proficiency with React.js (or similar modern frameworks) and strong UI/UX sensibilities .

  • Databases: Deep knowledge of SQL and NoSQL databases .

  • Cloud & DevOps: Familiarity with AWS, GCP, Azure or Private cloud as well as containerization ( Docker, Kubernetes ) and CI/CD pipelines .

  • Security & Performance: Strong grasp of secure coding practices, scalability, and performance optimization .

  • Version Control: Proficiency with Git and collaborative workflows.

• Soft Skills: Strong problem-solving and analytical skills.

Preferred Skills

• Familiarity with traffic management UI applications.

• Contributions to open-source projects.

• Experience in Agile methodologies.

Benefits

• Competitive salary and benefits.

• Professional growth and advancement opportunities.

• Access to the latest tools and technologies.

Key Responsibilities:

• Provide leadership and strategic direction to the software development teams within the CDT organization.

• Collaborate with product management and other stakeholders to align development activities with business goals and product vision.

• Drive the design, development, and deployment of scalable and reliable data solutions.

• Foster a culture of innovation and continuous improvement in technology and processes.

• Ensure high standards of software quality and the adoption of best practices in software development.

• Manage resources effectively, including budget, personnel, and technology.

• Mentor and develop a high-performing team of software development professionals.

Qualifications:

• 10+ years of experience in software development, with a significant focus on data technologies and platforms.

• Previous experience in a leadership role within a large-scale, technology-driven organization.

• Strong technical expertise in modern data architectures, cloud technologies, and software engineering practices.

• Excellent project management skills and the ability to lead complex technical projects.

• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• Design and develop services that implement data obfuscation, anonymization, and masking for sensitive customer data across eBay’s ecosystem.
  

• Collaborate with privacy, security, and product teams to define requirements that balance compliance, usability, and performance.
  

• Integrate obfuscation frameworks into critical systems, ensuring minimal friction for internal teams and customers.
  

• Conduct security and privacy assessments , identifying risks and applying mitigations to meet global privacy regulations (GDPR, CCPA, etc.).
  

• Develop APIs and SDKs that make data obfuscation solutions easy to adopt across teams.
  

• Monitor and audit obfuscation services to ensure performance, accuracy, and compliance.
  

• Support incident response teams
  

• Bachelor’s or Master’s degree in Computer Science, Engineering, Cybersecurity, or related field (or equivalent professional experience).
  

• 5–8 years of software engineering experience , with a focus on security, data privacy, or backend services .
  

• Strong programming skills in Java, Go, Python, or Node.js .
  

• Expertise in data obfuscation techniques : masking, tokenization, pseudonymization, encryption.
  

• Experience working with relational and non-relational databases (e.g., MySQL, MongoDB, Cassandra).
  

• Familiarity with cloud platforms (AWS, GCP, or Azure) and containerized deployments (Kubernetes, Docker).
  

• Strong knowledge of security and privacy principles , including regulatory frameworks (GDPR, CCPA, HIPAA).
  

• Experience designing APIs, microservices, and scalable distributed systems .
  

• Privacy Enhancing Technologies (PETs) such as differential privacy, homomorphic encryption, or secure multi-party computation.
  

• Familiarity with data governance frameworks and compliance tooling.
  

• Hands-on work with monitoring, auditing, and logging tools to ensure obfuscation compliance.
  

• Strong knowledge of identity and access management (IAM) .
  

• Experience building developer-friendly tools

eBay is looking for an experienced Product Manager to execute and shape our shipping tools product strategy. Developing a platform to support and delight users from many distinct markets carries with it many challenges. Ideally you will have previously developed global product strategies that enable and drive innovation and that have launched with meaningful results. You will work closely with our regional business leaders, product and domain leads to identify and build core capabilities, improve utility of features common to multiple key partners, and also solve for local conditions critical to market success.

• Define and execute product strategy and roadmap for Shipping tools backed up by user needs and data; have a global viewpoint and extend applications across use cases
• As the Product Owner, provide clear product vision to your scrum team and co-lead the Agile scrum team with engineering counterpart to execute on roadmap with clear milestones
• Clearly set the product/backlog prioritisation with a balance of near-term deliverables and longer-term investment in technology platforms
• Be the product evangelist and partner closely with business and engineering leaders
• Effectively communicate strategies & trade-offs up to senior leaders and down to development team

• Hands-on experience with agile development process
• Expertise and/or passion in technologies and products required to bring shipping and logistics solutions to market, at scale and globally
• Design, collect, analyse and benchmark product data to make decisions and business cases
• Manage and optimise business processes to free up developers; do everything you can to speed up work that adds value to users directly
• Asks the right questions to formulate product perspective and present requirements
• Balances technical and business acumen; able to communicate what is possible and what will have the biggest impact on business
• Builds positive relationships internally and externally; an active listener and clear communicator

• 7+ years of strong product management experience
• Experience in shipping/logistics domain an advantage
• Knowledge of SQL and Tableau an advantage
• Past experience in product development or platform product management would be ideal

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Job Description

Responsibilities will include, but are not limited to the following:

• Monthly forecasting, annual budgeting, and ad-hoc reporting support.
• Responsible for the execution of the monthly financial close, journal entries, accurate financial reporting of expenses, and hiring plans
• Drive analysis of cost trends and articulate related cause and effect to managers
• Work closely with Controllership team to coordinate compliance with US GAAP, ensure that the relevant financial control processes are used and appropriate audit trail maintained at all times
• Build and maintain positive relationships with various parts of the business to understand their needs and/or requests, and challenge methodologies to ensure balance between shareholders, customer and business partner expectations
• Continuously identify opportunities to automate and streamline processes to increase efficiency and accuracy in the operational planning processes
• Provide insightful and actionable monthly reports comparing actual trends against budget and forecast assumptions
• Build presentation content for Monthly Business Review of key metrics and expense drivers

Experience and qualifications required:

• Bachelor’s degree in Business, Accounting, or Finance
• Passionate about business and the related performance
• 3+ years of finance experience with exposure to different areas (business analysis, accounting, FP&A, etc.)
• Experience with financial systems such as Anaplan, SAP[, BW, etc. is a plus
• Strong interpersonal skills and a proven track record to partner effectively with all functions and levels within the organization
• Excellent written and verbal communication skills
• Ability to multi-task and manage timelines
• Ability to perform in a matrix organization with multiple partners with a high degree of complexity and ambiguity
• The ideal candidate will have outstanding technical skills with spreadsheets, presentations, along with proven financial analysis capabilities

• Platform Development: Build and roll out features for our Node.js and MUSE frameworks.

• Developer Support: Provide direct support to developers, debugging issues and triaging requests in our Slack channels.

• Maintenance & Operations: Manage monthly releases, Node.js runtime upgrades, and software upgrades.

• Tooling & Automation: Enhance our software upgrade tooling and support our continuous integration and deployment pipelines with tools like NPM, Docker, and Jenkins .

• System Integration: Integrate our frameworks with critical eBay systems, including single sign-on (SSO), cloud services, logging, metrics, and security.

• Performance & Security: Conduct performance testing and ensure our platforms are secure with regular open-source security upgrades.

• Web Technologies: Work with a range of modern web technologies, including Webpack, Vite, and React .

• 2-4 years of professional experience in software engineering.

• Strong expertise in JavaScript, Typescript, Node.js, and React .

• Knowledge of web technologies - Webpack , Vite

• Experience with Kubernetes , Docker

• Experience with a range of developer tooling and workflows.

• Experience developing REST and GraphQL APIs

• A collaborative mindset and excellent communication skills.

• Platform Engineering: Design and implement highly available, scalable, and reliable solutions for our Batch and Event Subscription platforms.

• Operational Excellence: Troubleshoot and resolve operational issues in our ESP environment and provide timely solutions for customer-reported notification issues.

• System Maintenance: Perform regular system upgrades and vulnerability mitigations to keep our platforms secure and up-to-date.

• Automation: Work on automating routine maintenance activities to improve efficiency and reduce manual effort.

• Core Development: Apply your expertise in Core Java , Object-Oriented Programming , and Design Patterns to enhance our platforms.

• Technical Stack: You'll be working with technologies such as Spring Boot , Spring Batch , and Apache Kafka . Knowledge of Apache Airflow is a plus.

• Collaboration: You'll collaborate with cross-functional teams to understand their needs and provide technical solutions.

• 2-4 years of professional experience in software engineering.

• Proficiency in Java , with a strong understanding of object-oriented principles and data structures.

• Experience with Spring Boot and Spring Batch .

• Deep understanding of Apache Kafka or other messaging technologies.

• Knowledge of Apache Airflow is a plus

• Familiarity with CI/CD tools such as Maven and Jenkins .

• Knowledge of API design, RESTful principles , and deployment in Kubernetes/Istio