Senior Manager Trust Strategy Ops jobs at Ebay in Canada, Toronto

In this role, you will own the strategy and execution of seller marketing communications through own / CRM channels. You will have an opportunity to build from scratch, together with your team, some of the first seller flagship programs and crafting message, audience, channel and contact strategy for those. Examples of programs and initiatives in scope:

• Growth Program, focused on inspiring sellers with growth tips tailored to their business needs, showcasing seller stories, and market trends.

• Driving success of business initiatives such as seller growth through account management programs, incentives like seller coupons or pricing promotions

• Drive understanding and best practices around new tools and features developed to make sellers successful on eBay and making selling on eBay easy

• Recognize sellers successes and encouraging them to perform best in their category and overperform competition

What you will accomplish:

• Craft the seller storyline and foster conversations with US, CA, UK, and DE business sellers, growing into more markets. AU, IT)

• Develop a test & learn plan for seller marketing channels, messaging, creative approaches, and customer feedback to meet customer-centric goals.

• You will implement the roadmap E2E, with support of a Campaign Manager dedicated to your function, Operational and Creative Teams, Planning Teams and Marketing Tech

• You will develop a strong understanding and expertise on how to use the Marketing tools such as Unified Experience Platform, Message Studio and Monday.com

• You will partner with the global and local seller initiative leaders, Seller Product, Marketing Tech, Global Creative, Enablement teams, Community & Engagement, Customer Service, Trust and other business partners in crafting cohesive end-to-end communication plans

What you will bring:

• You will bring a strong CRM expertise into the role, with seller / B2C / B2B marketing expertise and global remit experience highly beneficial

• You will have a strong track record of successfully developing and leading CRM marketing programs and campaigns, from the original idea until successful execution and measurement

• Strong abilities in managing customers and influencing

• You will be numbers driven, results oriented, and be able to balance qualitative with quantitative measures of success

• You will be comfortable working across multiple time-zones, with high degree of flexibility and trust to ensure the right work-life balance

• You will demonstrate natural curiosity to learn and grow and be open to feedback and different point of views

• You will be a strong team player, fostering collaborative environment and trusted relationships

• Last but not least, you will be passionate about customer excellence and always put the customer first

In this role, you will be a core partner to the Head of eBay Ventures and an important representative of eBay within the broader entrepreneurial and venture capital community. You’ll actively engage with founders, investors, and ecosystem partners, while working cross-functionally with leaders across eBay to translate strategic priorities into high-impact venture investments.

• Working in collaboration with eBay Ventures team, conduct research and actively source and screen innovative businesses relevant to eBay, and together proceed to various assessments of these businesses
• Manage an efficient evaluation and tracking process, including outside-in assessment, due diligence and financial modelling - where required supported by the legal and other eBay teams
• Create all necessary materials/memos for investment consideration, review, and governance, incl. all necessary documents for the Investment Committee to make an investment decision
• Help prepare updates to executives and key stakeholders on the overall health of the portfolio
• Help manage relationship with eBay Ventures partners, including financial investors
• Represent eBay Ventures externally at industry events, founder meetups, and ecosystem gatherings; help create thought-leadership content and support the design and delivery of events and community-building initiatives.
• Work closely with portfolio companies to accelerate their success, including identifying and driving commercialization opportunities in partnership with eBay teams
• Maintain and enhance venture pipeline and screening tools, help coordinate innovation activities across internal and external stakeholders, and promote collaboration between portfolio companies and eBay teams.

• University degree in engineering or business management
• 5+ years of experience in e-commerce, investments, venture capital
• Experience in strategy consulting or as a start-up founder/operator is strongly valued
• Established network within the North American VC and start-up ecosystem, with particular strength on the East Coast.
• Self-starter with a bias for action, speed, and results
• Ability to form clear, well-reasoned points of view, paired with the openness to evolve those views based on new information and insights
• Team player with strong analytical and strategic thinking; have a sense of initiative and autonomy as well as high level of commitment
• Strong interpersonal as well as collaboration skills and ability to create new connections
• Passion for and a solid understanding of technology and business models

What you will accomplish:

• Lead the product strategy and roadmap for improving upper funnel experience on search

• Be a strategic problem solver and able to synthesize data from multiple sources (including analytics, user research, marketing research, and design) to identify key customer unmet needs, key solutions that can address the needs and build product vision with search item tiles

• You will work closely with a cross-functional team of engineering, design, analytics, product marketing, and user research to deliver these products

• You will lead the execution of your roadmap by working with data science, engineering, and analytics teams

• Build MVPs, iterate fast and be the champion of execution excellence

• Conduct AB tests for launch candidates and work with analytics teams to measure the impact on success metrics

• 7+ years of Product Management experience

• Experience with search and discovery systems , including familiarity with ranking models, search algorithms, and semantic search

• Experience in personalization and recommender systems , ideally using real-time data

• Strong analytic skills and ability to synthesize data from multiple sources

• Passionate advocate for user, and has confirmed results in achieving superb user experience within tight constraints

• Demonstrated leadership ability, self-motivated and directed, entrepreneurial ability to innovate quickly

While the initial focus will be on M&A-related programs, the scope will expand over time to encompass other complex, cross-domain product delivery initiatives within Seller Experience.

• Lead the end-to-end delivery of product and platform programs emerging from acquisitions — ensuring that new capabilities, tools, or marketplaces are successfully coordinated throughout Seller Experience processes.

• Collaborate with Product, Engineering, and Corporate Development to convert acquisition strategy into practical product roadmaps, ensuring alignment with eBay’s seller and buyer experiences.

• Orchestrate cross-functional execution across engineering, build, data, and operations teams to deliver high-quality outcomes on time and within scope.

• Collaborate with architecture and platform teams to build integration strategies, data flows, and service dependencies that enable scalable onboarding of new product capabilities.

• Drive program governance, risk assessment, and achievement management, ensuring transparency across leadership and collaborators.

• Define and refine repeatable delivery frameworks for future M&A-focused product integrations, improving speed-to-market and execution consistency.

• Act as a trusted liaison between Seller Experience and global partner teams (including Payments, Trust, and Customer Service) to ensure cohesive platform behavior post-integration.

• Mentor TPMs and technical leads, encouraging a culture of clarity, accountability, and delivery excellence.

• 10+ years of experience in technical program management, including at least 5 years leading large-scale, cross-functional product or platform delivery.

• Proven experience driving integration or delivery programs related to M&A, partnerships, or product migrations within a global technology organization.

• Strong technical proficiency across software architecture, API platforms, data systems, and service integration — able to engage deeply with engineering teams.

• Excellent ability to navigate ambiguity, drive alignment across diverse teams, and communicate clearly with both technical and business collaborators.

• Proven success in bridging product strategy with technical execution, translating business goals into measurable deliverables.

• Expertise in agile and lean delivery methodologies, with experience optimizing cross-team workflows for velocity and quality.

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related area. PMP, PgMP, or SAFe certification a plus.

What you will accomplish:

• Take to market extraordinary, industry-leading, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends.

• Contribute to the creative direction of eBay’s suite of seller tools , working with other design leaders to create a compelling and cohesive ecosystem for sellers across the product portfolio.

• Coach and lead product discovery activities and drive the strategic direction of the product experience with partners, including researchers, product managers, engineers and executives.

• Develop frameworks of understanding that codify large-scale, validated solutions and patterns for key customer problems, socialize these across other teams and domains, and help contribute to an overall user-experience framework that empowers eBay sellers.

• Lead as a ‘co-founder’ alongside cross-functional partners

What you will bring:

• Bachelor's degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent experience and +10 years of professional experience in Product Design, with +5 years of experience leading Product Designers.

• Outstanding portfolio demonstrating a broad range of product design work across web-based applications, consumer experiences, and native mobile applications

• Experience driving product design for end-to-end user-experiences and a strong understanding of user-centered design processes with agile, cross-functional teams

• Hand-on experience in zero-to-one , new product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative feedback and quantitative testing.

• Ability to synthesize

Thought leadership in the e-commerce space and hands-on experience creating platforms, tools, and products that enable e-commerce sellers a plus.

What you will accomplish:

• Team Leader: Lead, mentor, and assist in the development of the data science and analytics team. The role will manage a team of high-impact, motivated data scientists.

• Drive Strategic Insights : Apply strategic, operational, and analytics processes to secure agreement for long-term solutions, influencing leaders across the Trust organization and fostering a culture of achieving goals.

• Analyze & Identify Opportunities : Conduct analysis of key issues to identify significant opportunities for improving customer experience and trust for buyers and sellers on the platform.

• Define & Monitor Metrics : Develop Key Performance Indicators (KPIs) to track the trust experience of users on the platform. Monitor these metrics to understand the underlying causes of metric movements.

• Accountability & Results : Define business objectives and measure progress in achieving results. Commit to goals and lead complex projects focused on enhancing customer experience, and delivering top- and bottom-line results for eBay.

• Cross-Functional Collaboration

What you will bring:

• Educational Background & Experience : BA/BS degree with 5+ years (or Masters/PhD with 3+ years) of relevant experience across at least two areas like Quantitative Research, Analytics, or Data Science

• People Management Experience : Experience leading teams of Data Scientists and Analysts

• Data Analysis Expertise : Skilled in recognizing trends and implications within data to support informed decision-making.

• Technical Skills : Proficiency in programming (Python/R) and data querying (SQL).

• Communication with Leaders : Ability to convey insights drawn from data to senior-level executives.

• Background in marketplace Trust, e-commerce, or technology companies; experience with NLP or LLM/GenAI is a plus. Flexible work arrangements and cross-regional collaboration are part of the role.

This role requires a unique product leader who can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering high-impact features across the entire live commerce journey, including the foundational technology platform, the global buyer experience, and the tools sellers use to broadcast, engage, and monetize their live streams. If you thrive on significant ownership, high visibility, and the chance to build the future of e-commerce, this is the role for you.

What you will accomplish:

• Serve as a visionary leader for your product space within live commerce, developing a strategy and roadmap that aligns with eBay's top-level goals. This requires blending deep customer empathy with an understanding of market trends, business goals, and competitive insights.

• Drive the full product lifecycle for multiple features or a major product initiative, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis.

• Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration.

• Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing. You will foster collaboration, build alignment, and drive shared goals across all stakeholders.

• Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals.

• Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions.

What you will bring:

• 8+ years of product management or related strategy experience, with e-commerce, video, or social commerce experience highly preferred.

• Bachelor’s degree required; MBA or relevant advanced degree preferred.

• Ambiguity Management: Exceptional ability to thrive in an ambiguous, 0-1 environment, distilling complex, unclear problems into a clear product vision and actionable roadmap.

• Prioritization and Tradeoffs: Demonstrated ability to evaluate options, assess trade-offs (short-term vs. long-term), and recommend a path forward, even with incomplete data.

• Influence & Communication: Masters written and verbal communication, adapting your message to influence both execution teams and executive leadership. Ability to lead and inspire without direct authority.

• Analytical Rigor: Proven ability to use quantitative and qualitative insights to build strong business cases, define necessary data, and measure product performance.