Client Sales Engineer - Northeast Us jobs at Dell

Our Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing world. We work closely with designers, cross-functional teams within Dell Technologies and suppliers to make sure electronic designs meet a range of requirements, including schedule, feature set, functionality and quality, as well as industry standards.

You will:

• Partner with Dell internal platform and graphics development engineering teams to manage onboard and add-in graphics program deliverables

• Lead/guide graphics technology providers and ODM partners on debug and resolution of hardware, software, and firmware issues with graphics controller cards

• Work with multiple internal teams including product quality, platform engineering, product marketing, program management, regulatory engineering, and other teams to debug/ resolve issues

• Support the commodity-level internal core teams with product issue management and resolution and engineering guidance on issue triage and program schedule

• Manage resources at external suppliers including AMD, nVidia, Intel, and platform ODM partners to facilitate debug and resolution of issues and delivery of graphics controllers on Time-To-Market schedules

• Subject matter expert in graphics controllers, graphics drivers & firmware, and OS application interaction with graphics devices

Essential Requirements

• Strong technical leadership capabilities

• Proactive attitude to issue resolution and engagement with peer and global teams and suppliers to quickly resolve issues

• Self-starter mentality, able to quickly recognize and triage issues.

• High level focus on customer experience and customer satisfaction.

• 5+ years industry experience with a Bachelor’s Degree or 3+ years’ experience with a Master’s Degree (Dell experience is a plus) in Engineering/Computer Science degree

Desirable Requirements

• Understanding of and familiarity with the ODM development model

Essential Requirements:

• 3 to 5 years in technical structured authoring (DITA, XML, Markdown), UX/content design, or equivalent.
• Basic knowledge of content tools, markup languages, and graphics.
• Strong communication skills and curiosity to learn emerging skills in modern information areas such as media, technical content, APIs, and UX practices.
• Solution-oriented approach for creating great technology information-driven experiences

Desirable Requirements

• Experience in conversational AI, interactive tutorials, and AI-powered content workflows.

You will:

• Define and drive the power strategy and architecture to deliver industry-leading solutions, including leadership in R&D across components, architecture and software
• Advance innovation through AI/ML technologies and contribute to intellectual property generation that supports Dell’s power strategy
• Influence and shape industry standards that align with and enable Dell’s power strategy
• Collaborate cross-functionally with marketing, engineering and external suppliers to define, demonstrate and deliver innovative power solutions
• Mentor and lead within the technical community, aligning efforts with Dell’s long-term business goals and fostering technical excellence

Essential Requirements:

• Minimum of 15 years of experience in power technologies and architecture preferably in PC products
• Demonstrated track record of impactful innovation and industry thought leadership
• Proven ability to influence internal and power technology partners to drive strategic outcomes
• Strong understanding of PC power system design including electronics, software, and mechanical design
• Strong verbal and written communication skills with a collaborative mindset

Desirable Requirements:

• Typically requires 15+ years of related experience in a professional role with a Bachelor’s degree; or 12+ years and a Master’s degree (EE or ME); or 8+ years and a PhD; or equivalent experience

In this position as, you will drive the strategic user experience vision for client products. In this senior role, you will focus on front-end concept development, cross-portfolio design strategy, and long-term innovation initiatives across hardware and software ecosystems. You will lead multidisciplinary teams, champion advanced research practices, and represent Dell’s UX direction at the executive level to influence future product roadmaps and investment.

You will:

• Define and lead the strategic UX vision for Dell’s next generation of client products
• Drive front-end concept incubation: identifying, prototyping, and validating opportunities before formal development
• Establish and scale design frameworks, standards, and methodologies that guide cross-functional teams globally
• Partner with product, engineering, and business leaders to shape portfolio strategy and align experience goals with business outcomes; Present design strategies and concept directions to executive leadership to guide priorities and investment
• Champion advanced Human Factors and behavioral research approaches to ensure strategic insights inform concept and portfolio planning

• 12+ years of experience in a consumer product UX role, with a track record of leadership on large-scale programs or portfolios
• Proven expertise in front-end innovation, strategic design direction, and concept incubation for consumer-facing hardware/software ecosystems
• A portfolio that demonstrates strategic impact on both shipped products and long-term design roadmaps
• Proficiency with qualitative and quantitative research methods, prototyping tools, and design frameworks
• Excellent leadership and communication skills, including the ability to influence executive-level decisions through design strategies and research insights

Desirable Requirements

• Graduate degree in applied behavioral sciences, product development, human factors/ergonomics, or a closely related field

As a
You will:

• Design and lead the effort on automation, continuous integration/continuous delivery processes and tools to make our services simpler and more robust

• Mentor team members in design collaboration, code reviews, development tools and processes

• Take part in the full software development life cycle including development, test, continuous delivery and support

• Be an active member of an agile team, collaboratively realizing features through development, test and delivery

Essential Requirements:

• 9+ years’ experience in software development

• Strong problem-solving and analytical skills

• Strong Windows deployment knowledge in the following areas:

  • Windows System Image Manager

  • Understanding of unattend.xml files

  • Understanding of phases of Windows deployment process (WindowsPE, Specialize, AuditMode, OOBE, etc.)

  • Understanding of Windows Pre-installation Environment (WinPE)

  • Able to debug issues experienced during OS deployment

• Strong Windows Debugger knowledge, ie. How to collect necessary files that can be used in Windows Debugger

• Strong Scripting knowledge: Batch file, PowerShell, Python, VBscript

Desirable Requirements:

• Bachelor’s or Master’s degree in computer science or related field

• Experience with DISM, Atlassian products (JIRA, Confluence)

What you’ll achieve

As a, you’ll deliver enterprise class hardware, made up of a wide range of cutting-edge technologies, to dozens of product lines and thousands of customers. You’ll be exposed to all aspects of hardware and systems engineering working closely with firmware, mechanical, power and thermal engineers. You’ll work in a fast-paced environment with a team of highly skilled engineers providing both support and guidance. It is a team fueled by collaboration and a company deeply committed to integrity and responsibility.

You will:

• Provide technical leadership to a project team developing cutting edge server and storage solutions, including AI servers used for training the leading AI models
• Be responsible for delivering a project architecture and concept for servers and storage, which will then be handed over to a development team as well as work with Product Management and Marketing to fine-tune requirements
• Work on feasibility studies, defining architecture, SI constraints, electronic computer-aided design (ECAD) and mechanical computer-aided design (MCAD) guidance and documenting key risks
• Author and coordinate the creation of concept specifications and design guides
• Possess excellent communication skills for requirements discussions as well as provide technology updates to multiple Dell EMC product groups and development teams

Essential Requirements:

• Strong background in electrical or computer engineering and an understanding of server architecture
• Experience in hardware design, analysis and debug of complex printed circuit boards (PCBAs) along with an understanding of the power, mechanical and thermal constraints.
• Must have experience designing PCBAs utilizing PCIe Gen 4 or higher technology (or equivalent high speed serial design experience)
• Exposure to working with global teams including Original Design Manufacturer (ODM)/Joint Design Manufacturer (JDM) partners
• Experience working in cross-functional engineering teams

Desirable Requirements:

• Typically requires 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
• Experience using simulation to design PCBAs