Client Solutions Workspace Group jobs at Dell in India

You will:

• Consults with external customers and implements new IT solutions and/or replaces existing IT solutions. Develops and offers integrated, end-to-end IT solutions that support the customer’s strategic, operational and financial goals and positions Dell for rapidly growing business

• Responsible for translating the client’s business and technical requirements into specific systems, applications or process designs for very large, complex technology solutions and integrating architecture

• Intel Technology lead for OSE & SE organization in CSG driving NPU & AI PC adoption. Responsible for Enablement of the technical organization on Intel products

• Supporting sales & extended team directly with overcoming technical objections for Intel issues. Technical Liaison with Intel FAEs & Dell internal partners/account teams

• Responsible for building and maintaining a relationship with Dell internal extended teams around Intel products (FPM, Support, PG, CT, Services)

Essential Requirements

• Good organizational, customer service and communication skills. Professional presentation skills

• Experience in Information Technology areas comprising any of the following:

• 15-20 years of experience in Systems Administration/Integration, Professional Services/Consulting

• Hands-on experience with End-User environments including deploying desktops, building servers, or 4+ years of technical business-related pre-sales experience

• Ability to prioritize and balance your schedule in a flexible work environment

Desirable Requirements

• Experience with Citrix, VMware Horizon, Microsoft Server OS 2012/2016, or Windows 10/11 experience (Technical Certification a plus)

• Systems Management experience (Microsoft Endpoint Configuration Manager (MECM)). Experience in Vpro, AMT & EMA

You will:

• Design, implement, and manage robust MLOps pipelines for deploying, monitoring, and maintaining machine learning models in production environments.
• Collaborate with cross-functional teams, including data scientists, software engineers, and DevOps, to ensure seamless integration of ML models into existing systems and processes.
• Continuously improve the CI/CD processes to automate model training, evaluation, and deployment.
• Implement and maintain monitoring solutions to track model performance, data quality, and system reliability.
• Troubleshoot and resolve issues related to machine learning infrastructure and pipelines.
• Keep abreast of the latest trends and best practices in MLOps and contribute to the evolution of our ML deployment strategies.

Essential Requirements

• Bachelor's degree or higher in Computer Science, Engineering, or a related field. Advanced degrees are a plus. Written and spoken English.
• Strong experience in MLOps or a related field.
• Proficiency in deploying and managing machine learning models using tools like Kubernetes, Docker, and orchestration platforms (e.g., Kubernetes, Apache Airflow).
• Strong programming skills in languages like Python, and experience with version control systems (e.g., Git).
• Solid understanding of containerization, virtualization, and infrastructure as code (IaC) principles. Experience with monitoring and logging tools (e.g., Prometheus, ELK stack)

Desirable Requirements

• Experience with ML frameworks (e.g., TensorFlow, PyTorch) and data processing libraries (e.g., pandas, NumPy). Knowledge of security best practices in ML deployments.
• Previous experience with CI/CD pipelines and automated testing for ML models. Familiarity with ML model deployment orchestration platforms like MLflow or Kubeflow.

08 September 2025

As ain the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.

You will:

• Recognize and troubleshoot "Level 2 and 3” technical problems within acceptable service levels, monitor and react appropriately to output from tools and monitoring systems

• Troubleshoot issues with Intune managed Mobile Devices, work on multiple customer incidents and requests simultaneously

• Escalate complex incidents to appropriate resolver groups, assist in ensuring the future stability of infrastructure and customer data

• Create content for technical solutions which contributes to internal knowledge bases and departmental documentation, communicate effectively with cross-functional and inter-department teams

• Support vendor escalations working with program stakeholders, respond to incidents using a variety of communications platforms

• 3 to 5 yrs. of Infrastructure Management experience,Expertise on Windows Client Operating Systems (Windows 7, Windows 10) & Server OS

• MAC OS skills and Working knowledge of JAMF Pro, practical exposure to implementation of various Server Roles

• Excellent Analytical & Problem-Solving Skills and Written and Verbal Communication Skills

• Working knowledge of Intune and Adaptiva, ScriptingKnowledge (PowerShell)

• Expertise on Windows Installer Technologies (Wise, Install Shield) & Virtualization Technologies

Desirable Requirements

• Understanding of Modern Provisioning Tools like (Microsoft Intune), MCSE, VCP or similar certifications

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You will:

• Be responsible for selling services to decision-makers, purchasing groups, and IT influencers, with exposure to CIO- and CTO-level stakeholders

• Own lead qualification, client proposal development and presentations, develop customer value propositions, and effectively communicate Dell Technologies Services capabilities

• Coordinate Dell Technologies resources, sales, service delivery, and operations to meet customer needs, including governance reviews and approvals for new business opportunities

• Demonstrate the ability to think strategically about business, product, and technical challenges

• Build outstanding customer relationships and demonstrate strong collaboration skills

Essential Requirements

• 12+ years of field sales experience with a bachelor's degree and a strong background in services advisory consulting

• Strong services sales acumen and the ability to manage relationships across all stakeholders in an account (IT Managers, Application Owners, Business Owners, and CXOs), with a solid understanding of various technology domains to strategically position services including:

• Embrace and demonstrate a services sales culture: “I am knowledgeable, I am engaged, and I am accountable.” Ability to articulate services offerings technically (technical certifications are an added advantage)

• Strong verbal and written communication skills, and ability to navigate the services sales motion with hygiene, transparency, and rigor

Desirable Requirements

• Demonstrated ability to assist in formulating the customer’s long- term strategic vision and our role as a strategic partner

• Strong understanding of operational issues and solutions & Financial acumen to solution deal with milestones

11 July 2025

As ain the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.

You will:

• Recognize and troubleshoot "Level 2 and 3” technical problems within acceptable service levels, monitor and react appropriately to output from tools and monitoring systems

• Troubleshoot issues with Intune managed Mobile Devices, work on multiple customer incidents and requests simultaneously

• Escalate complex incidents to appropriate resolver groups, assist in ensuring the future stability of infrastructure and customer data

• Create content for technical solutions which contributes to internal knowledge bases and departmental documentation, communicate effectively with cross-functional and inter-department teams

• Support vendor escalations working with program stakeholders, respond to incidents using a variety of communications platforms

• 3 to 5 yrs. of Infrastructure Management experience,Expertise on Windows Client Operating Systems (Windows 7, Windows 10) & Server OS

• Practical exposure to implementation of various Server Roles

• Excellent Analytical & Problem-Solving Skills and Written and Verbal Communication Skills

• Working knowledge of Intune and Adaptiva, ScriptingKnowledge (PowerShell)

• Expertise on Windows Installer Technologies (Wise, Install Shield) & Virtualization Technologies

Desirable Requirements

• Understanding of Modern Provisioning Tools like (Microsoft Intune), MCSE, VCP or similar certifications

• MAC OS skills and Working knowledge of JAMF Pro

As a senior engineer in the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.

You will:

• Troubleshoot complex, intricate technical problems to ensure optimal service levels, work on multiple incidents and projects simultaneously
• Act as a point of escalation in complex, critical instances and may delegate tasks to peers as required, create content for technical solutions which contributes to internal knowledge bases and departmental documentation.
• Communicate with cross-functional and inter-department teams including executives and managerial audiences, support vendor escalations through direct vendor contact.
• Respond to incidents using a variety of communications platforms, collaborate with Team members to enhance the customer experience.
• Consider potential security impacts to the customer and Dell when delivering services, deliver great customer experiences at every opportunity.

• Undergraduate degree with 4-6 years of related professional experience, or equivalent experience, experience using Service Now to manage incidents, problems, and requests
• Basic experience for large complex organizations including:
  • Intune & SCCM (Applications, Patches, OS)
  • Applications, Printer installations and Troubleshooting
  • Active Directory (Users, Groups, Objects, DNS, UPN etc.)
  • Identity and Access Management
  • Office 365 Applications (Outlook, Teams)
  • Azure Infrastructure
• Experience with advanced trouble shooting, ability to document processes and lifecycle management of knowledge base documents.
• Ability to set task priority and dynamically adjust as the customer requires
• Willingness to participate in a customer support 24/7 and On-Call rotation.

Desirable Requirements

• Microsoft Platform Certifications (MCSE)

As a Technical Staff, Thermal Engineering Architect, you will be responsible for architecting new liquid-for-air cooling devices for Rack-Level Data Center AI solutions. You will work with our global thermal, electrical and mechanical engineering community on cutting edge AI solutions.
You will:

• Design of rack-level heat exchange and coolant distribution
• Design coolant distribution solutions within the loop for parallel flow solutions and support cooling network sizing
• Develop concepts for new innovative air and liquid cooling concepts and establish feasibility
• Collaborate with mechanical and electrical engineering for design tradeoffs in rack-level air and liquid cooling solutions and coach/mentor less experienced peers to allow scale and efficiency across the team
• Ensure newly developed thermal solutions are manufacturable, interoperable, reliable and scalable for present and future roadmap

Essential Requirements

• 12+ years in a thermal engineering role or equivalent skill
• Expertise with thermal analysis and computational fluid dynamics and heat transfer
• Background in electronics cooling, cooling distribution units (CDUs), thermal systems controls and radiator coil design optimization
• Exceptional analytical abilities with ability to troubleshoot issues, interpret data, and optimize system performance
• Excellent communication skills with ability to collaborate with and influence global teams

Desirable Requirements

• BS, MS or PhD in mechanical engineering