Fraud Ops Specialist - C04 Monday-friday Day Shift jobs at Citi Group

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.Responsibilities:

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C04

Schedule: Monday through Friday, 8:00 am to 4:30pm

Anticipated Posting Close Date:

• Ops Support Senior Analyst is a mid-level position responsible for providing operations support services, including but not limited to the responsibilities shown below. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

  Responsibilities:

  • Perform analysis to define problems, assist with developing innovative solutions, and streamline operation.
  • Escalation of issues.
  • Work in a team environment and perform items at various levels of completion when needed to benefit the team.
  • Perform general ledger reconciliations.
  • Ability to identify issues and assist with driving to resolution.
  • Perform daily partner settlement.
  • Prepare daily and monthly journal entries.
  • Monitor incoming partner files along with timely communication and resolution of file issues identified.
  • Identify solutions for data mining projects.
  • Assist with partner projects.
  • Prepare documentation for internal and external auditor request.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Ability to interact with external and internal customers.

  Qualifications:

  • 2-5 years of general accounting experience.
  • Self-motivated and detail oriented.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Strong Excel and Access skills.
  • Supervisory experience a plus.
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
  • Demonstrated problem-solving and decision-making skills.

  
  Education:

  • Bachelor’s degree/University degree or equivalent experience

  
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule is Monday to Friday 8:00 am to 4:30 pm EST

Accounting Experience, required

Anticipated Posting Close Date:

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule Monday to Friday 8:00 am to 4:30 pm CST

Anticipated Posting Close Date:

review and challenge of risk and operational processes and procedures and accuracy and timeliness of risk parameters used to determine regulatory capital treatment for various exposures.

The SVP, Regulatory Capital Risk Sr. Lead Analyst manages independent review and challenge of regulatory capital treatment of exposures across Citi’s Markets businesses. The role requires a thorough understanding of fundamental credit and credit risk concepts and/or associated regulatory capital requirements, including Standardized and Advanced Risk Weighted Assets (RWA) requirements under US Basel Rules. The role also requires working knowledge of upcoming key Basel regulations. Familiarity with regulatory capital reporting is also preferred.

Responsibilities:

• Review the exposure classification and treatment determination, examine the interpretation of the Capital Rules vis-à-vis Basel III rules for consolidated US reporting and ensure the RWA method and results are appropriate and accurately represent the riskiness of the exposure under review
• Review various transactions end to end across the institution to determine if the appropriate capital is being allocated. This includes reviewing legal documents, approvals, risk ratings and how transactions flow through the system to determine the RWA that is being applied and comparing transactions to the appropriate rules.
• Work closely with CIAT (Capital Interpretation and Analysis Team), Finance, Technology, Accounting, Risk Architecture, Line Risk, Product Control, Capital Optimization, Regulatory Reporting and Risk Policy to insure the appropriate groups are engaged in remediating any issues raised in COBRA reviews.
• Insure the proper functions take ownership for remediation and follow up on progress to insure closure. Raise issues that may arise to complete remediation.
• Interaction with business partners, line risk, as well as the bank regulators ; Present regulatory risk related topics to risk organization including senior management reporting; contribute to Basel Training initiatives
• Work with various subject matter experts in the interpretive office to assist in various interpretations.
• Communicate analytical insights effectively to senior stakeholders, management, regulators, and Internal Audit
• Assist Policy group in crafting policies that may need to be changed/added as a result of COBRA findings.
• Must become proficient in the US Basel rules
• Assist in training on various Basel topics

:

Knowledge/Experience:

• 10+ years of experience
• Strong transactional experience in complex structures enabling an individual to pull apart transactions and understand all the risk points.
• Knowledge in Derivative products and/or trading products.
• Understanding of the US Basel rules.
• Risk management experience and an understanding of risk policies a plus. Knowledge of general accounting practices a plus.

Skills:

• Excellent written and verbal communication skills including the ability to communicate effectively in a high pressure environment as meetings will involve senior members of each business.
• Strong interpersonal skills and the ability to foster a collaborative environment.
• Demonstrated ability for problem solving, intellectual curiosity, independent work and attention to detail.
• Financial services experience preferred.
• Highly motivated with the ability to multi-task productively.

Competencies:

• Must be willing to work in a team environment.
• Will need to reach out to various experts in risk, accounting, finance, operations, policy, technology and regulatory reporting.
• Must be persistent and willing to challenge the status quo and question existing treatment.
• Strong ability to communicate complex information clearly and concisely to senior management through verbal and written form.
• Self-motivated with strong project management skills and ability to collaborate effectively with internal stakeholders.
• Solid understanding and experience with internal or external controls, regulatory compliance, and capital planning.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain strong attention to detail.
• Demonstrated leadership skills in managing comprehensive review and challenge processes across various business functions.
• Willingness to effectively challenge first line and escalate issues when appropriate.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures BAU policies and procedures meet regulatory and business obligations
• Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
• Act as a point of contact for issue escalation and regulatory exams and audits
• Tests confirmations and prospectus delivery processes and controls
• Works with technology teams to develop automated solutions for processing and monitoring
• Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
• Acts as a subject matter experts and perform business analyses development of related control frameworks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years related experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in collecting, and documenting business and technology processes
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Ability to create and deliver presentations to senior levels of management and/or stakeholders
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Willingness to ask questions, challenge the status quo and seek out answers
• Ability to work independently, prioritize, and take ownership of various analyses or reviews
• Excellent analytical and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience

HOP to HOP Eligible

Anticipated Posting Close Date:

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.Responsibilities:

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The

Responsibilities:

• Serve in a hybrid (in-market/in call center) functionality, engaging in community business development and activities in partnership with Strategic Markets business development officers to drive mortgage opportunity and lending.
• Drive business opportunity by working with community leaders, realtors, developers, employers, builders and other potential lead sources to build book of business.
• Present locally on Citi’s mortgage products, including at consumer events such as homeownership seminars to realtors / builders during in-office presentations and lunch-n-learns, by example.
• Participate in diverse realtor organization events, chambers of commerce and other business groups to drive mortgage opportunity and build book of business.
• Partner with Business Development Officer to build go-to-market strategy and partnership to achieve local market goals.
• Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
• Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
• Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
• Make recommendations to customers about which lending solutions would best meet the customer’s financial and personal objectives
• Advise customers about the consequences, risks, and benefits of alternative lending solutions.
• Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
• Work as a team with all internal partners to support and grow our customers.
• Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
• Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
• Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals
• Attend a minimum of 2 – 3 Diverse Realtor and/or affordable housing nonprofit events per quarter.

Qualifications:

• Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs, 3rd party assistance programs, required.
• 5+ years previous mortgage sales experience required
• Expertise of general lending products and overall mortgage industry, including FHA/VA & conventional.
• Demonstrated customer service skills
• Ability to speak, read, write and present in both Spanish and English, required
• The ability to comprehend and explain financial calculations and pricing alternatives.
• The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
• Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
• Demonstrated customer service skills
• Self-motivated and able to work independently to build business opportunities with local community leaders, realtors, builders and other potential sources.
• Strong relationship development, management skills and emotional intelligence.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing
• System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities.

• Bachelor's/Universitydegree or equivalent experience

Travel

• 25% of the time (1 week/month)

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old. This position further requires that you maintain and renew that registration on an annual basis, update registration information with the Registry on a timely basis, and provide your unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Anticipated Posting Close Date: