Escalation Specialist-c05/bilingual English/spanish jobs at Citi Group in United States, O’fallon
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Company (1)
Job type
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Job title (1)
United States
State
O’fallon
24 jobs found
15.04.2025
CG
Citi Group HMDA Quality Specialist - Hybrid O'Fallon United States, Missouri, O’Fallon
Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks....
Maintains a database of mortgage loans. Tracks the prepayment and default behavior of the loans. Runs complex econometric models to estimate the value and risk sensitivities of the MSR. Consults...
Independently respond timely all sales support requests and other inquiries that come to the general email box from our sales partners. Resolves problems that require investigation or research. Daily interaction...
Resolves complex customer inquiries and supervisor escalated issues via phone and offline for all Mortgage Default areas including Collections, Spanish Language Unit, Forbearance Plan reviews, case work, extension processing and...
Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks....
Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers. Resolves complex issues and performs most complex servicing activities under...
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients. Identify opportunities to offer value added products and services while adhering to strict laws...
Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks....
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