Payments Platform Product Manager Vp jobs at Citi Group in United States, New York

Responsibilities:

• Coordinates field operations, including recruiting and sales support functions for all corporate Field Strategic Initiatives involving Senior Wealth Advisors, Wealth Relationship Managers, and Centralized Wealth Solution Advisors.
• Organizes the recruiting process and tracking ownership with various stakeholders including HR, Executive Management, HR Compensation, Legal, Compliance, Registration and Staffing. As well as supporting critical Loan + Bonus Regulatory and ARCM fulfillment.
• Analyzes the recruiting funnel to identify bottlenecks and process defects, implementing timely solutions or escalating to the appropriate stakeholders.
• Monitors all stages of the post acceptance background checks while holding functional partners accountable against SLAs.
• Ensures seamless coordination between internal teams, including field sales leadership, legal and onboarding teams, to optimize the Advisor hiring experience.
• Interfaces with legal and compliance teams to oversee due diligence, ensuring all regulatory and risk management requirements are met.
• Assembles Growth Accelerator Recruiting input for both CG/CPC Management as well as broader Citi Wealth audiences.

• Supports program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Negotiate skills with external parties.
• Required: US FINRA Registration: SIE; Series 7;
  • Must meet ALL US FINRA Registration requirement within 150 days of hire date.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date:

Responsibilities:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Transaction Services function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

Education:

• Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Securities & Derivatives Sr Manager is a senior management level position in Treasury Operations within Markets Operations. The overall objective of this role is to ensure the seamless delivery of FX and MM transactions.Responsibilities:

• Develop and implement business initiatives, client solutions, or projects affiliated with FXMM settlement
• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution
• Contribute to payment processing standards and expectations for processing teams
• Develop and implement business plans and guidelines that offer solutions and cost saving opportunities
• Manage daily performance related to post-settlement activities of operations processes
• Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements
• Act as an advisor to new/junior staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• People management and team lead experience
• Thinks logically and is good at problem solving, result oriented
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

As part of our group of innovative thinkers, you’ll be at the forefront of disrupting and revolutionizing the industry, tackling complex challenges to meet the needs of our front office users and clients. In this role, you will manage different technology teams tasked with the buildout of a global federated customer master and related automation of customer processes.

This role requires a strategic thinker with expertise in analytics, data management, and wealth management. The individual will work closely with front-office users (bankers, service members, etc.) and our technology teams to draft requirements, process flows, and design future state solutions. This individual will be responsible for day-to-day management of multiple technology squads helping to prioritize decisions and requirements. Key Competencies required for the role include Strategic Thinking, Decision Making and Problem Solving, Project Management and Execution, Innovation and Continuous Improvement, and Adaptability and Resilience. A background in data management and data modeling will be an added benefit.

Responsibilities:

• Use your strong analytical skills to identify, collect, organize, analyze, clean and disseminate significant amounts of information with attention to detail and accuracy.

• Collaborate with cross-functional teams to define data requirements, identify data sources, and collect and preprocess data

• Lead working sessions with front-office users to understand pain points, draft requirements, and design future processes

• Define and document processes to improve and optimize future opportunities

• Own the product roadmap for the GFCM squads and customer processes

• Collaborate with engineering, data and analytics teams to design, build, and enhance tools for rollout against the product roadmap

Qualifications:

• A minimum of 6 years of relevant business data analysis experience.

• Bachelor's Degree in Computer Science/Business Management/Engineering, advanced degree is a plus

• Strong data analysis skill (e.g. SQL) along with an understanding of technical patterns used to consume and process data at scale

• Experience with leading digital initiatives as a Product Owner in Agile development process.

• Extensive experience working with engineers and developers to understand what is technically possible, how to translate customer’s needs into technical requirements that delivers scalable, reliable, and standardized data solutions.

• Strategic, results-driven and passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology in the servicing space.

• Ability to communicate effectively with both technical and non-technical audiences.

• Strong leadership and teamwork skills, with the ability to collaborate effectively across various teams and organizations to get the job done.

• A proven track record of problem-solving, adaptability, and creativity in addressing complex challenges.

• Familiarity with Wealth Management business processes and front office users is extremely desirable.

Anticipated Posting Close Date:

The Senior Client Service Manager accomplishes results through the management of professional team(s) and leveraging key relationships. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness, particularly related to the branch office banking and investment relationships. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external customers, when needed.

This role acts as subject matter expert for the client experience in banking and investments for peers and manager, identifies process improvements to address client friction points and associated training needs that arise as a result. Acts as sounding board and provides guidance to Wealth Academy to provide relevant process and technical knowledge as well as servicing best practices. Has responsibility for volume, quality, timeliness and delivery of end results of the wealth management team, including banking and investment products, the sales process, and operational functions. May have responsibility for planning, budgeting and influencing policy changes related to wealth management banking and investments. Involved in short-term planning of resources. Responsible for coordinating resources and support tools for new Advisor and Relationship Manager recruits to onboard clients.

Responsibilities:

• Actively manage the day-to-day servicing and processing activities to ensure that the staff is delivering a high level of service and complying with corporate and regulatory policies and procedures.
• Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality.
• Contribute to and drive tactical and strategic initiatives. Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues.
• Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place. Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Service.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Acts as subject matter expert of banking and investment servicing. Identifies training needs and assists the Wealth Academy in creating job aids for service managers and CSAs
• Coordinate “SWAT” resources for both domestic and international Advisors who are new to Citi and need support in transferring client book to Citi (resources may or may not report directly to this role, however, this role will coordinate time, effort and collaboration with sales teams and leadership).
• Partners with National Client Service Manager to create and communicate CSA career path, to include a senior RCSA role that offers a differentiated team lead experience and builds a pipeline for potential CSM path.

Qualifications:

• 10+ years of experience
• Robust experience in business management and risk and control in a wealth management firm
• Experience leading high performing teams
• In-depth knowledge of client onboarding requirements, including KYC and AML
• Excellent verbal and written communication skills
• Required US FINRA: SIE, Series 7, Series 63 (or Series 66), and Series 24 (Series 9/10 accepted)

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

The Data Governance Foundation Sr Analyst is responsible for contributing to the development of new techniques and improvement of processes and workflow.Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• Consult with end users to support defining, and/or integrating processes to align with the enterprise Data Governance roadmap and/or Data Risk and Control framework and taxonomy
• Provide technical knowledge to ensure efficient design, development, and implementation of complex projects
• Review and evaluate work of others
• Leads system change process from requirements through implementation
• Applies good understanding of concepts and procedures within own business analysis area to resolve issues
• Monitor and report governance metrics including Data Governance adoption and maturity
• Monitor alignment of processes across business, functions and lines of business to the Enterprise Data Governance Policy and standards to meet its specific requirements
• Contribute to producing recommendations for enterprise-wide guiding policies, standards and procedures

Qualifications:

• 5-8 years relevant experience in a Data Governance, Data Management or related area
• Strong project management skills
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ability to anticipate and balance the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
• Ability to communicate effectively
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
• Wholesale Lending background

Education:

• Bachelor’s/University degree or equivalent experience required

Anticipated Posting Close Date:

What you’ll do:

• Leverage a strong understanding of the business to drive strategy, key stakeholders and business capability and create solution roadmaps across various business portfolios that breaks down silos to provide a best-in-class product experience.

• Fulfilling a product role driving Key Fund Service Programs focused on Simplification and move to common initiatives

• Work with Programme Sponsor to develop business cases, budget initiatives, and conduct cost benefit analysis is in line with business objectives.

• Work as Product, Program Manager / Owner and Execution lead. Leading in planning, directing and coordination of day-to-day activities of running a programme or portfolio of programmes within Fund Services.

• Partner with product management teams and product delivery executives to ensure roadmaps and implementation strategies are aligned to technology and business investments.

• Develop business cases, budget initiatives, and conduct cost benefit analysis is in line with business objectives.

• Work closely with all technical partners to align strategic technical investments to the target state business architecture or justify any deviations.

• Collaborate with stakeholders across product, operations, and technology to define, prioritize, and implement product enhancements and new product offerings.

• Develop and maintain comprehensive program execution plans, including timelines, resource allocation, and risk management strategies.

• Lead efforts to establish, formalize and communicate business solutions and educate business stakeholders particularly the client teams on value and importance of proposed solutions.

• Manage the product lifecycle from conception through launch, ongoing maintenance, and eventual retirement

• Present regular updates to clients and senior management on program status, key deliverables, risks, and realized business benefits.

• Ensure all product-related activities comply with relevant regulatory requirements and internal policies.

• Develop and communicate the product strategy & governance principles aimed at optimizing straight-through processing and guaranteeing the timeliness, completeness, accuracy, and internal consistency of financial reporting, business processing, and overall client experience success.

What we’ll need from you:

• Self-motivated, independent, multi-tasker, willing and able to take ownership of various parts of an initiative. Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations

• At least 5 years relevant project/program management experience, preferred experience in running large programs of work for Securities Services

• At least 5-10 years’ experience preferred in leading and developing project teams/professionals through dynamic growth and delivering saves, planning capacity

• Work closely with Product owners to develop and drive product roadmaps that are inclusive of business operations and technology future change needs that have a keen eye on client experience.

• Track of record in standardizing and driving procedures and policies across program and project management practice

• Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations

• Ability to coordinate and tie break in complex and siloed organizations through Influence and develop strong relationships by driving value added change.

• Self-motivated, independent, multi-tasker, willing and able to take ownership of various parts of an initiative.

Qualifications:

• 5 years of experience minimum.

• Should demonstrate a commitment to quality and attention to detail

• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders

• Critical thinking and problem-solving skills

• Understanding of Technology and Program Execution

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date: