Licensed Client Service Associate - Staten Island jobs at Citi Group in United States, New York

The Sec & Derivat Intmd Assoc Analyst is responsible for producing daily metrics and analyzing variances to ensure the Markets Treasury Trading desk has accurate reporting of their trading positions.Responsibilities:

• Utilize basic industry and business knowledge to contribute to the creation of customized reporting used to present information to traders and management teams
• Review and analyze FXMM trade activities to reconcile daily movements
• Support implementation of processing improvements
• Maintain accurate client information
• Provide informal guidance or on the job training to new team members when required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Strong technical skills in MS Excel and MS Access
• Thinks logically and is good at problem solving
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Senior Client Service Manager accomplishes results through the management of professional team(s) and leveraging key relationships. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness, particularly related to the branch office banking and investment relationships. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external customers, when needed.

This role acts as subject matter expert for the client experience in banking and investments for peers and manager, identifies process improvements to address client friction points and associated training needs that arise as a result. Acts as sounding board and provides guidance to Wealth Academy to provide relevant process and technical knowledge as well as servicing best practices. Has responsibility for volume, quality, timeliness and delivery of end results of the wealth management team, including banking and investment products, the sales process, and operational functions. May have responsibility for planning, budgeting and influencing policy changes related to wealth management banking and investments. Involved in short-term planning of resources. Responsible for coordinating resources and support tools for new Advisor and Relationship Manager recruits to onboard clients.

Responsibilities:

• Actively manage the day-to-day servicing and processing activities to ensure that the staff is delivering a high level of service and complying with corporate and regulatory policies and procedures.
• Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality.
• Contribute to and drive tactical and strategic initiatives. Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues.
• Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place. Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Service.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Acts as subject matter expert of banking and investment servicing. Identifies training needs and assists the Wealth Academy in creating job aids for service managers and CSAs
• Coordinate “SWAT” resources for both domestic and international Advisors who are new to Citi and need support in transferring client book to Citi (resources may or may not report directly to this role, however, this role will coordinate time, effort and collaboration with sales teams and leadership).
• Partners with National Client Service Manager to create and communicate CSA career path, to include a senior RCSA role that offers a differentiated team lead experience and builds a pipeline for potential CSM path.

Qualifications:

• 10+ years of experience
• Robust experience in business management and risk and control in a wealth management firm
• Experience leading high performing teams
• In-depth knowledge of client onboarding requirements, including KYC and AML
• Excellent verbal and written communication skills
• Required US FINRA: SIE, Series 7, Series 63 (or Series 66), and Series 24 (Series 9/10 accepted)

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

TheResponsibilities:

• The role holder will be required to apply in-depth knowledge of custody services, contributing to the development of new techniques and the improvement of processes and work-flow. The candidate will be required to integrate subject matter and industry expertise, as well as evaluating moderately complex and variable issues with substantial potential impact, and application of problem solving skills in the development of solutions.

• Working closely with all members of the Custody Team, assist with the daily administration and servicing of the Custody Product to Private Bank clients nationwide.

• Act as a source of technical expertise within the team, keeping abreast of developments and offering support and guidance

• Support team members and team leader with handling all custody related aspects of CPB relationship, provide support and guidance to junior members of the team

• Deal with complex issues and challenges as they arise

• Ability to work well with other CPB product partners in meeting client expectations

• Resolve client inquiries and issues on a timely basis and as accurately as possible, provide solutions to escalations

• Direct contact with clients and their attorneys, accountants, third party vendors, representatives, pertaining to requisition payments, call back, etc.

• Interaction with Private Bankers, Banker Associates, Service Officers, and other internal constituents as necessary

• Ensure compliance with all legal and regulatory policies and requirements of the Private Bank

• Resolve client inquiries and issues on a timely basis and as accurately as possible through effective and efficient use of Private Bank resource

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience, with 4+ years inGlobal Custody experience

• Ability to work in a high-volume and fast-paced environment

• Excellent verbal & written communication skills

• Problem solving, project management, analytical skills

• Experience of guiding / supporting junior team members

• MS Office experience

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Contributes to the design, roll-out and governance of financial solutions, including:
• Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
• Assists in setting business and information architecture standards for Finance
• Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
• Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
• Manages complex/critical/large professional disciplinary areas.
• Applies in-depth knowledge of the business impact of process design and technical contributions.
• Accountable for delivery of a full range of services to one or more businesses/ geographic regions.
• Regularly interacts with peers within the firm and externally, including regulators and professional organizations.
• Provides advice to internal clients on the implications of business trends, issues, operating environment changes and firm or business unit strategy.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience, within the financial services industry highly preferred
• Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
• Requires communication and diplomacy skills in order to guide and influence others.
• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
• Self-motivated with the ability to make decisions in the absence of detailed instructions.
• Advanced Microsoft Office skills
• In depth knowledge of banking products / systems highly preferred.
• CPA preferred

Education:

• Bachelors degree, potentially Masters degree

Anticipated Posting Close Date:

Responsibilities:

• The role holder will be required to apply in-depth knowledge of custody services, contributing to the development of new techniques and the improvement of processes and work-flow. The candidate will be required to integrate subject matter and industry expertise, as well as evaluating moderately complex and variable issues with substantial potential impact, and application of problem solving skills in the development of solutions.

• Working closely with all members of the Custody Team, assist with the daily administration and servicing of the Custody Product to Private Bank clients nationwide.

• Act as a source of technical expertise within the team, keeping abreast of developments and offering support and guidance

• Support team members and team leader with handling all custody related aspects of CPB relationship, provide support and guidance to junior members of the team

• Deal with complex issues and challenges as they arise

• Ability to work well with other CPB product partners in meeting client expectations

• Resolve client inquiries and issues on a timely basis and as accurately as possible, provide solutions to escalations

• Direct contact with clients and their attorneys, accountants, third party vendors, representatives, pertaining to requisition payments, call back, etc.

• Interaction with Private Bankers, Banker Associates, Service Officers, and other internal constituents as necessary

• Ensure compliance with all legal and regulatory policies and requirements of the Private Bank

• Resolve client inquiries and issues on a timely basis and as accurately as possible through effective and efficient use of Private Bank resource

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience, with 4+ years in Global Custody experience

• Ability to work in a high-volume and fast-paced environment

• Excellent verbal & written communication skills

• Problem solving, project management, analytical skills

• Experience of guiding / supporting junior team members

• MS Office experience

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Citi Private Client and Citigold have Financial Advisors covering clients in North America, Hong Kong, Singapore and United Arab Emirates.

Initial focus will be creating and driving a delivery strategy for Securities Based Lending and Residential Mortgages with further expansion in these segments as part of the wider Citi Wealth growth strategy.

Responsibilities include:

• Partner with the Heads of Citi Private Client and Citigold in the respective region to create lending solutions to support growth objectives.

• Establish a reputation of execution and excellence.

• Understand and articulate the market specific products, competitive environment, platform gaps, challenges, and opportunities and provide input into global lending strategy and growth plans.

• Act as the initial subject matter expert and escalation point lending products.

• Partner with lending leadership to curate a high performing team culture through cross-team coaching and mentoring and collaboration with colleagues across the US and Internationally.

• Partner with our retail credit risk lead to progress growth agenda across product lines while ensuring compliance with the Firm’s Retail Credit Risk Policies

• Build and maintain a strong pipeline of business development initiatives in collaboration with segment leadership to support wider Citi Wealth lending growth aspirations. Ensuring effective and consistent compliance to control standards

Qualifications:

• 10+ years of lending experience in the UHNW, HNW and Affluent segments.

• Experience as part of a high performing lending team and a desire to drive growth

• Strong knowledge of financial markets, investments, banking and loan products

• Excellent communication (written and verbal) and interpersonal skills

• Detail orientation with strong analytical skills.

• Ability to work under pressure and deliver within tight deadlines to drive execution for clients

• Strong negotiation skills

• Strong initiative and interactive approach to problem solving

• Displays flexibility and independence in a demanding environment

• Completion of formal credit training program preferred

• Bachelor’s degree / University degree required (or equivalent experience)

• Licenses: Series 7, 66 (or 63/65) preferred

Anticipated Posting Close Date:

This position requires Process and Operational management experience; knowledge of CMMI, COBIT, ITIL, SDLC, DORA pre-requisite. This position provides a great learning opportunity to drive Strategy execution and will be involved in assist in establishing Core Processes, improving and maturing of the DevOps & Capacity management improve execution.

This role would need to have good knowledge of the Technology LandscapeProject Management methodology, SRE, Service Management, Operational Risk Management, Change Management & Capacity Management.

This position would require interaction with Senior Technology Leadership and all key stakeholders within Business and Technology.

Responsibilities:

1. Develop Processes of the DevOps and Capacity Management function. - drive Process Maturity and ensure that all key deliverables are met.

2. Leads the Process Management and execution of DevOps and Capacity management including coordination with Technology teams which includes Engineering / App Development, Infrastructure (CTI), SecOps and partner closely with Production Managment.

4. Identifies and leads the implementation of Process Efficiency, Drive Productivity Improvement, reduce cost, reduce risk, improve efficiency and keep up with the ever-increasing volume of with fast pace of newer technologies.

5. Continually evolve the working practices within and services provided by DevOps & Capacity Management and drive the Production Management Strategy.

6. Interaction with key Stakeholders on Risk - and manage all IA

7. Drive automation and data driven AIOPS adoption in DEVOPS and Capacity Management.

Qualifications:

• Bachelor’s degree or higher
• ITIL Foundation certification; Manager’s certification will be an asset. CMMI Experience, DORA, SDLC Knowledge necessary.
• 5+ years of experience in Business Intelligence Development or Production Support required.
• An overall understanding of the IT environment and related technology applications.
• Prior experience in financial services preferred
• Prior experience in applications development preferred
• Operational experience at a regional level in a complex/matrix organization.
• Successful experience managing the product life cycle, developing programs and framework required for the design of metrics, analytical tools, reporting for the identification of best practices.
• Measurement of customer satisfaction and analysis of service levels.
• P&L responsibilities to include oversight of high-budget projects.
• effective management of matrix, remote resources;
• proven ability to develop and manage relationships at all levels.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: