Compliance Assurance Officer Vp - Consumer Banking Operations jobs at Citi Group in United States, Irving

Duties: Perform a variety of object validation project requests and provide technical review of non-model objects developed with advanced machine learning and artificial intelligence methodologies. Perform the technical review process including the analysis and identification of an AI/ML object and distinguish such objects from a model. Perform research of the methodology and algorithm used for an object, while collecting the input and output of an object to assess the soundness of the object’s methodology. Scrutinize the performance testing results of the object and evaluate the potential risk exposed from the submitted object. Align the prescribed requirements of the Model Risk Management Review Policy for Non-model AI/ML objects, and comply with any additional requirements from U.S. regulators including FRB and OCC. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

Requirements: Master’s degree, or foreign equivalent, in Applied Mathematics, Statistics (any), Actuarial Science, or a related field, and two (2) years of experience in the job offered or in a related quantitative occupation performing artificial intelligence (AI) and machine learning (ML) application review, validation, and risk analysis. Two (2) years of experience must include: Analyzing and assessing the risk of applications developed based on advanced Machine Learning (ML) techniques including natural language processing and generative AI; Utilizing statistical programming on R, Python, SAS, and VBA for independent and incremental testing of applications built with unsupervised learning methods, natural language processing, and generative AI; Developing generative AI and NLP model risk management guidelines and procedures to conduct model/object reviews including model/object identification, validation, and monitoring; Developing generative AI applications to compose validation reports with expertise in prompt engineering and evaluating the accuracy and efficiency of the generated reports; Fine-tuning generative AI to conduct specific banking related tasks, including sentiment analysis of customer credit card reviews and creating visualizations of cost-benefit analysis to guide the selection of base models; and Researching advanced evaluation methods for unsupervised learning applications and documenting feasibility analysis for future usage with case studies. Employer will accept pre- or post- Master’s degree experience. 40 hrs./wk. Applicants submit resumes at . Please reference Job ID# 25859781. EO Employer.

Wage Range: $144,700.00 to $175,300.00

Anticipated Posting Close Date:

ICM Underwriters manage a portfolio of relationships acrossConsumer Retail and Healthcare, being responsible for the continuous monitoring of that portfolio. That includes the production of annual reviews, quarterly reviews, and the support of ad-hoc transactions and portfolio & industry reviews and stress testing, in partnership withConsumer Retail and Healthcareand Risk. This role reports to the Head of Consumer Retail and Healthcare Underwriting.

Key Responsibilities:

Executes, aligned with global and regional strategies, all responsibilities regarding underwriting,

including, but not limited to:

• Adoption of leading practices in credit analysis, underwriting, and monitoring, including the end-to-end underwriting process, from early origination discussions to development of credit approval memos, and senior approval forums

• Detailed review of financial analysis, due diligence, projection modeling, stress testing, risk ratings and other in-depth analysis performed by junior resources

• Review and approval of Credit Approval Memos (CAM) packages

• Partner with Front Office on structuring and production of term sheet for new transactions

• Facilitate relationships with key clients in Banking and Risk and with key Regulators, Internal Audit, and control functions

• Support ICM Underwriting organization on strategic initiatives / projects as required

Risk Management Experience:

• Senior credit approval authority covering large and complex underwritings, capital commitments, derivatives with multi-industry experience

• Experience in and exposure to global credit risk management standards

• Ability to understand capital markets products and complex financing and product structures

• Ability to provide strategic insights and strong sensitivity to macro and regulatory issues

• Able to discuss and address issues associated with the allocation of risk assets and risk capital in partnership with banking and product organizations

Client Relationships / Business Partnership:

• Proven ability to understand nuances of local markets, local regulation, and the capabilities and practices of competitors

• Navigates organizational complexity and breaks silos

• Creates and sustains a network of strong partnerships with the business in all segments geographies and other risk functions

• Provides well-reasoned, balanced assessments of risk/return trade-offs associated with transactions and client relationships

• Proven track record of partnering with global peers in leveraging and implementation of best practices

Qualifications:

• 10+ years risk/risk-related credit work experience in banking/financial institutions

• Proven ability to effectively engage with regulators and internal control functions including Internal Audit and Fundamental Credit Risk as well as with external audit

• Demonstrates strong ethics and integrity

• Ability to see the ‘big picture’ in a complex environment

• Can make decisions under pressure and short timeline

• Excellent verbal & written communication skills. Active listening skills.

• Excellent presentation skills – adept at presenting effectively to audiences of various sizes and various constituencies

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The role includes overseeing the obligations of the Senior Managers and Certification Regime (SMCR), which set standards of professional conduct for all individuals working in UK financial services, designed to enhance accountability and improve conduct within financial services firms and ensure that certain individuals in financial firms are competent and fit for their roles.

• A key role within the UK Cluster, this reports directly to the UK Cluster Head (MD) at Director level and will be part of the UK Cluster leadership team, with a mandate to manage the UK Controls teams, support the local business risk agenda, and drive execution to meet local governance and regulatory requirements and changes.
• The UK Cluster Director leads the identification of opportunities to enhance our regulatory and controls environment for key risks relevant to the cluster and provides subject matter expertise and support across the cluster to the business, as required.
• The role also has a matrix into the Global Head of Services C&RM Head and will be part of the Global C&RM leadership team and will work closely with key stakeholders and partners across Citi.
• Expertise in risk management, along with deep knowledge of UK regulation and financial products, the Certification Regime and the Conduct Rules is a must.

What you’ll do:

• Lead a team of UK-based based Controls professionals, including those dedicated to the SMCR, Governance and Conduct agendas, as well as related Risk and Regulation training.
• Act as key point of contact across the UK Franchise and support initiatives and agendas arising in the UK.
• Responsibility to monitor compliance with and any associated or secondary regulation across the UK.
• Identify enhancements to documentation, controls and / or processes in place to comply with local governance and risk requirements and associated regulation.
• Lead escalation for UK Cluster senior management in Citi in line with firmwide guidelines.
• Act as a key resource for UK Cluster to advise and support on the effective design and implementation of key controls and processes across relevant risk stripes.
• Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster.
• Serve as a key contributor to relevant Franchise and Services forums.

What we’ll need from you:

Knowledge/ Experience:

• Significant expertise of Operational Risk Management and other regulatory related functions within Financial Services sector.
• Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the UK Regulatory environment/regime which comprises the Senior Managers Regime, the Certification Regime and the Conduct Rules
• Proven record in monitoring compliance to regulation including controls and process mapping within the MCA construct.
• Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact in order to achieve the objective of the processes.
• Education: Bachelor’s Degree is required.

Competencies:

• Ability to work effectively and drive results.
• Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas.
• Proven ability to direct and manage high performing teams.
• Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely work.
• Comfortable navigating complex, highly matrixed organizations.
• Excellent written, verbal, and analytical skills.
• Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project.
• Planning and scheduling skills sufficient to be effective in prioritizing and meeting deadlines.
• Horizon scanning skills and the ability to adapt to new regulation in the pipeline and drive change in processes.

What we can offer you:

• The chance to be part of a flexible team that values its people, encourages ownership of work, wants to hear your ideas, values diversity and where you can feel confident that you can bring your whole self to work.
• The role is Cluster in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products, and control functions in UK, Europe, MEA as well as Globally
• The opportunity to monitor Citi’s compliance with regulatory requirements across multiple financial products and countries in the UK.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements.
• Translate business needs into functional specifications and user stories.
• Assist in prioritizing requirements based on business needs and technical feasibility.
• Solution Design & Documentation:
• Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements.
• Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams.

Process Optimization:

• Analyze existing business processes and workflows to identify areas for improvement and automation.
• Assist in designing and implementing best practices for process improvements within the ServiceNow platform.
• Stakeholder Communication:
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes.

Testing & Quality Assurance:

• Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements.
• Support user acceptance testing (UAT) by providing necessary documentation and guidance to end-users.

Training & Support:

• Provide training and support to end-users to maximize the use of the ServiceNow platform.
• Assist in troubleshooting and resolving issues reported by users and stakeholders.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and best practices.
• Recommend enhancements and new features based on business needs and ServiceNow updates.

Qualifications:

• 3+ years of experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.

Skills:

• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.

Personal Attributes:

• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Anticipated Posting Close Date:

Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.

Responsibilities:

• Contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.
• Assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management.
• Aid in the design and implementation of technology including testing and rollout.
• Provide training and support to transaction management staff and business constituents.
• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc.
• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations.
• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle
• Participate in projects to enhance performance and efficiency.
• Take part in loan remediation and loan system testing / migrations.
• Actively manage and maintain a deal closing pipeline of loan transactions.
• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 1-2 years of experience
• Individual must have excellent communication, organizational and interpersonal skills.
• Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up.
• Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.
• Tableau or visualization tool familiarity
• Experience with Loan IQ, transaction capture tools, etc.
• Keen attention to detail
• Developed analytical and problem-solving abilities
• Client relationship and solution skills

Additional non-core qualifications which will be considered are:

• Experience within a large global team supporting wholesale lending at large financial Institution
• Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc.
• Experience working with clients under time constraints to facilitate a transaction or process.
• Proven ability to collaborate with team members, Senior management, and other business constituents
• Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems
• Ability to manage multiple concurrent deadlines through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders
• Understanding and awareness of appropriate corporate and regulatory policies in relation to Lending
• Deep understanding of operational processes supporting Wholesale lending
• Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture
• Ability to work in an environment where priorities are frequently changing

Education:

• Bachelor's/University degree or equivalent experience

Time Type:

Key Responsibilities:

• Monitor adherence to the organization’s Charter, Manual, and other related governance documentsacross GRR Review teams, ensuring a consistent approach to maintaining compliance

• Revise and amend governance documents as required, ensuring their relevance and effectiveness align with organizational needs and regulatory changes

• Collaborate with senior stakeholders on preparing review materials related to these governance documents, facilitating clear and effective communication of processes

• Conduct comprehensive reviews of various processes to verify compliance with the GRR Charter, Manual, and other related governance documents

• Support Internal Audit and Regulatory requests promptly and accurately, ensuring adherence to regulatory standards and requirements

• Assume responsibility for the Management Control Assessment (MCA) process within the function, ensuring all controls are properly designed, executed, and tested to mitigate identified risks. This includes identifying, reporting any control gaps or weaknesses, and proposing solutions for improvements

• Develop and maintain relationshipsacross GRR Review teamsto better understand and deliver governance requirements

Skills and Qualifications:

• Proven experience in a similar role in governance

• 5-8 years of experience required in a financial services role, Citi experience preferred

• Exceptional written and verbal communications skills, with the ability to express and communicate concisely and clearly with various levels of management

• Strong attention to detail with the ability to conduct thorough reviews

• Broad knowledge of rules and regulations relevant to the organization; staying aware of evolving requirements

• Ability to adapt to an agile environment and update governance documents as needed

• Excellent time management and organizational skills

• Self-motivated, energetic, responsive team player with the interest to take initiative and work in a fast-paced environment

• Problem solving and influencing skills, including the ability to manage multiple stakeholders, projects, and deliverables with varying objectives simultaneously and independently

• Proficient in Microsoft Office (Excel, Power Point, Word, etc)

Education:

Bachelor’s/Universitydegree, Master’s degree preferred

Anticipated Posting Close Date: