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Senior Business Analyst Front Office Regulatory Compliance jobs at Citi Group in United Kingdom, London

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London
146 jobs found
29.05.2025
CG

Citi Group Natural Resources Middle Office Manager United Kingdom, England, London

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Manage the day-to-day running of the Natural Resources Middle Office team based in London. Manage the day-to-day client contact and handling of client issues relating to Letters of Credit, Cash...
Description:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

  • Manage the day-to-day running of the Natural Resources Middle Office team based in London.
  • Manage the day-to-day client contact and handling of client issues relating to Letters of Credit, Cash against documents and other Trade Services products with proactive follow up with the respective Operations; Sales; Product Management teams.
  • Full understanding of how security is taken over transactional collateral.
  • New client on boarding and management. Work in partnership with Implementations; Sales; Product and Technical Partners.
  • Maintain pristine controls for all aspects of the middle office function to ensure effective risk management for EMEA Trade.
  • Maintain active engagement with Product, Sales and Coverage partners in relation to new customer requirements.
  • Enable EMEA Trade to provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.
  • Provide awareness to all managed clients of tools available to them to aid them.
  • Understanding of Tripartite agreements and hedging.
  • Escalate customer feedback, processing delays and errors appropriately.
  • Monitoring of secured transactions and collateral, tracking the lifecycle from purchase to sale.
  • Liaising with warehouse companies, clients and counterparties.
  • Ensure the team maintain clear and concise positions in Triquesta per customer detailing transactional financing exposures and status of outstanding transactions ensuring that facility utilisation requests from clients fall within the agreed credit parameters.
  • Ensure approval requests are received for transactions that fall outside the approved criteria.
  • Report accurate positions for transactional financing per obligor and client group to the relevant Natural Resources Transactors adhering to Citibank's risk management policies and procedures.
  • Identify any potential efficiencies and opportunities to automate/digitise.

What we’ll need from you:

  • Relevant years of experience in a related senior level role with experience in managing a trade middle office team
  • Commodities Middle Office knowledge and experience
  • A strong understanding of Trade related functions and processes.
  • Knowledge of applicable Operational Policies / procedures / Control Standards
  • Excellent Client Services skills
  • Ability to work effectively in situations requiring analytical, interpretive, and problem-solving techniques
  • Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships
  • Proven experience in creating and implementing processes that result in improved business performance
  • Ability to manage multiple priorities simultaneously

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Operations - Transaction ServicesCash Management


Time Type:

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28.05.2025
CG

Citi Group Treasury & Trade Solutions Controls Regulatory United Kingdom, England, London

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A key role within the UK Cluster, this reports directly to the UK Cluster Head (MD) at Director level and will be part of the UK Cluster leadership team, with...
Description:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The role includes overseeing the obligations of the Senior Managers and Certification Regime (SMCR), which set standards of professional conduct for all individuals working in UK financial services, designed to enhance accountability and improve conduct within financial services firms and ensure that certain individuals in financial firms are competent and fit for their roles.

  • A key role within the UK Cluster, this reports directly to the UK Cluster Head (MD) at Director level and will be part of the UK Cluster leadership team, with a mandate to manage the UK Controls teams, support the local business risk agenda, and drive execution to meet local governance and regulatory requirements and changes.
  • The UK Cluster Director leads the identification of opportunities to enhance our regulatory and controls environment for key risks relevant to the cluster and provides subject matter expertise and support across the cluster to the business, as required.
  • The role also has a matrix into the Global Head of Services C&RM Head and will be part of the Global C&RM leadership team and will work closely with key stakeholders and partners across Citi.
  • Expertise in risk management, along with deep knowledge of UK regulation and financial products, the Certification Regime and the Conduct Rules is a must.

What you’ll do:

  • Lead a team of UK-based based Controls professionals, including those dedicated to the SMCR, Governance and Conduct agendas, as well as related Risk and Regulation training.
  • Act as key point of contact across the UK Franchise and support initiatives and agendas arising in the UK.
  • Responsibility to monitor compliance with and any associated or secondary regulation across the UK.
  • Identify enhancements to documentation, controls and / or processes in place to comply with local governance and risk requirements and associated regulation.
  • Lead escalation for UK Cluster senior management in Citi in line with firmwide guidelines.
  • Act as a key resource for UK Cluster to advise and support on the effective design and implementation of key controls and processes across relevant risk stripes.
  • Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster.
  • Serve as a key contributor to relevant Franchise and Services forums.

What we’ll need from you:

Knowledge/ Experience:

  • Significant expertise of Operational Risk Management and other regulatory related functions within Financial Services sector.
  • Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the UK Regulatory environment/regime which comprises the Senior Managers Regime, the Certification Regime and the Conduct Rules
  • Proven record in monitoring compliance to regulation including controls and process mapping within the MCA construct.
  • Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact in order to achieve the objective of the processes.
  • Education: Bachelor’s Degree is required.

Competencies:

  • Ability to work effectively and drive results.
  • Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas.
  • Proven ability to direct and manage high performing teams.
  • Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely work.
  • Comfortable navigating complex, highly matrixed organizations.
  • Excellent written, verbal, and analytical skills.
  • Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project.
  • Planning and scheduling skills sufficient to be effective in prioritizing and meeting deadlines.
  • Horizon scanning skills and the ability to adapt to new regulation in the pipeline and drive change in processes.

What we can offer you:

  • The chance to be part of a flexible team that values its people, encourages ownership of work, wants to hear your ideas, values diversity and where you can feel confident that you can bring your whole self to work.
  • The role is Cluster in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products, and control functions in UK, Europe, MEA as well as Globally
  • The opportunity to monitor Citi’s compliance with regulatory requirements across multiple financial products and countries in the UK.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Controls Governance & OversightCross-disciplinary Controls


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Full time

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28.05.2025
CG

Citi Group Transformation Tollgate Program Lead Senior Vice President United Kingdom, England, London

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Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM). Support...
Description:

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

:

  • Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM)

  • Support Portfolio Manager in Identification of opportunities to reduce anomalies and establish guidelines / best practices to drive operational consistency across Business Units. Improve Client experience by simplifying the implied support burdens currently borne by clients and coverage staff

  • Identification of governance mechanisms / controls to prevent recurrence of issues

  • Ensure on-time adoption and continued improvement of the Credit Risk Process Digitalization platforms in partnership with ICM Product Development, Technology, and end users across all LoBs

  • Ensure timely completion of projects within the CPSO book of work.

  • Support Portfolio Manager in Partnership and Continuous engagement with applicable regional and industry stakeholders in ICM, CB, CCB, Wealth and Risk for effective Issue resolution and Risk Mitigation

  • Identify scope to leverage new age tools (AI/ML) to optimize processes across the ICM organization

  • Ensure ongoing and timely feedback and coaching of and AVP, Associates and Senior Analysts to sustain a strong credit culture and an unwavering commitment to excellence in analysis and execution

  • Actively participate in Learning, Development and Training opportunities including instructor led courses

  • Support CPSE VoE Engagement, Belonging (DEI), and Leadership scores

  • Travel (less than 10%)

:

  • Demonstratable financial services experience, including 10-12 years in Banking or FI Industry

  • Deep knowledge of Wholesale Credit Processes and Policies spanning the Credit Risk Value Chain

  • Credit Officer (CO) or demonstrating the skills aligned with that designation

  • Excellent and thorough knowledge of Credit risk systems

  • Ability to synthetize complex information into clear, compelling presentations and well-structured analytical workbooks.

  • High awareness and adherence to the control environment

  • Strategic orientation to ensure the team continues to be positioned as a thoughtful and proactive partner in providing effective resolutions and best practices for Risk Mitigation across Business units

  • Proven culture carrier. Highly effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

  • Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

  • Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

  • Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

:

  • BA/BSc in Finance or Accounting or higher degree in Business (MBA), or CFA, or any other related subject

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Product Management and Development

Product Strategy and Planning


Time Type:

Full time

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28.05.2025
CG

Citi Group Valuation Policy Senior Lead Vice President United Kingdom, England, London

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Ensure Citi has the most appropriate and complete valuation control framework across all areas of price verification, valuation adjustments and wider valuation governance. This includes all aspects of overarching Policy,...
Description:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Valuation Control Group (VCG) is a cornerstone of Citi Controllers. VCG is responsible for the independent valuation control of Citi’s traded inventory, as well as other areas where fair value principles need to be applied, such as PRA/ECB Prudent Valuation requirements. The group is organised into global product aligned teams and specialised functions such as Reporting, Valuation Methodology & International, and Design & Execution.

The key responsibilities of the group are to perform the independent price verification for traded inventory, calculate valuation adjustments, ensure appropriate valuation governance, and conduct new trade reviews.

The responsibilities of the team are to:

  • Ensure Citi has the most appropriate and complete valuation control framework across all areas of price verification, valuation adjustments and wider valuation governance. This includes all aspects of overarching Policy, Standards, Procedures and Methodologies, covering both accounting and regulatory requirements.
  • Lead the department in its US and International regulatory engagements and exams, as well as managing external and internal audits, and any remediation efforts.
  • Ensure there is strong oversight of valuation controls across all International legal entities, along with the associated regulatory responsibilities, working in close partnership with local controllers and our wider legal entity stakeholders.

The individual will be responsible for delivering valuation projects to address regulatory findings from Citi’s regulators, responding to new and emerging valuation practices and contributing to VCG’s delivery of strategic group-wide transformation initiatives.

What you’ll do

Cross-Asset Methodology:

Developing cross-asset valuation methodologies/models and responding to new and emerging valuation practices.

Ensuring VCG’s compliance with critical firmwide policies, including model risk management policy and associated controls.

This individual must be able to understand how to implement strong and effective governance.

Flexibility & Adaptability:

The priorities of this individual will be set by Global Head of Valuation Policy, which may include regulatory obligations, so there will be crucial deadlines that will need to be achieved.

Adaptability to changing circumstances is critical, as the prioritisation of responsibilities will need to evolve with changing circumstances.

What we’ll need from you

  • Experience in a valuation, risk or product control related discipline.
  • Strong understanding of current global accounting and regulatory standards and developments pertaining to valuation of financial instruments.
  • Bachelor’s degree/University degree or equivalent experience.
  • Master’s Degree preferred.
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Drives Value for Clients

  • Trusted partner, drive innovation
  • Anticipates, demonstrates understanding of expectations and needs

Work as a Partner

  • Works collaboratively across the organization
  • Treats people with respect

Champions Progress

  • Pushes for culture of high standards
  • Assists in executing the vision set forth by Senior Management and is responsive to changes in environment

Lives Citi Values

  • Sets the standards for the highest integrity in every decision
  • Has the courage to always do what is right and the humility to learn from mistakes

Delivers Results

  • Exercises independence of judgement and significant autonomy
  • Sets high standards and achieves performance objectives
  • Prioritizes and provides clear line of sight to most critical work

Product Technical Knowledge

  • Strong understanding of industry valuation control practices for different products

Control Mind-set

  • Demonstrates a strong leadership and focus on control. Ensuring integrity of reporting and independence of controls associated with a valuation control function

Strong Influencing and Presenting Skills

  • Ability to communicate and deliver key messages to senior audience
  • Consistently demonstrates clear and concise written communication

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Programme
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Time Type:

Full time

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28.05.2025
CG

Citi Group Senior Roadshow Manager - Vice President London United Kingdom, England, London

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Provides roadshow services to all the Citi businesses or divisions the Roadshow Group supports. Own, lead and manage complex logistics which includes flights, trains, ground transportation, hotels and charters supporting...
Description:

The Roadshow manager manages the execution of complex roadshows, managing all aspects of planning logistics, and reconciliation analysis. The role supports major businesses and the Senior Roadshow Manager is responsible for owning relationships with stakeholders and business partners. This is an individual contributor role and the Senior Roadshow Manager will take the lead in managing all the logistics, planning, coaching individuals and influencing stakeholders. The role requires strong collaboration, logistical and influencing skills, highly developed communication skills, with strong ownership and focus. The role also requires experience working with cross cultural teams and stakeholders across geographies and time-zones to the support the delivery of high-quality roadshows.

What you’ll do

  • Provides roadshow services to all the Citi businesses or divisions the Roadshow Group supports.
  • Own, lead and manage complex logistics which includes flights, trains, ground transportation, hotels and charters supporting fixed income and equity roadshows for our clients and business partners.
  • Partner with colleagues and vendors on details regarding partnership, management, and execution. Review and negotiate contracts to receive the best possible rates and terms.
  • Support all Citi Operating Expense Governance Policy initiatives, event risk evaluation’s; reconcile program invoices and event final cost reporting.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance, rules and regulations and adhering to Policy. Escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Development Value:

  • At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.
  • Being part of this team means that you will join a dedicated team of highly experienced roadshow professionals with immense exposure to delivering client experience.
  • You will have the responsibility to own a broad range of roadshows from inception to completion dealing with a wide variety of business partners and clients.
  • Opportunities available to take on additional responsibilities and training in line with career development.

What knowledge, skills and experience we’ll need from you

  • A seasoned Roadshow Manager with expansive event marketing experience from a financial or professional services background. Must possess strong project management, stakeholder management and influencing skills.
  • Proven track record in managing and executing complex, high profile roadshows with a range of attendees and functionality.
  • Demonstrated leadership skills and influencing without authority to serve as a strategic roadshow partner.
  • Collaborative team play orientation committed to the team’s success and willing to work with colleagues and external partners in a fast-paced, high-energy environment.
  • Ability to handle multiple high visibility roadshows simultaneously, the ability to prioritise and work under pressure.
  • Knowledge of latest roadshow trends, industry innovations and technologies.
  • Excellent communication and presentation skills - verbal and written. Must have proficiency in spoken and written English. Knowledge of an additional language would be an advantage.
  • Flexibility in work hours - must be able to work non-traditional hours.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

  • A discretional annual performance related bonus

  • Private medical insurance packages to suit your personal circumstances

  • Employee Assistance Program

  • Pension Plan

  • Paid Parental Leave

  • Special discounts for employees, family, and friends

  • Access to an array of learning and development resources

Sponsorship, Promotion and Special Events


Time Type:

Full time

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27.05.2025
CG

Citi Group Commercial Bank Global Business Execution Partner - SVP United Kingdom, England, London

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Drive execution of key strategic initiatives for CCB Globally and across Banking to ensure delivery with high quality, accuracy and timeliness. This will include a combination of leading or supporting...
Description:

This role will be based out of the London, UK office.

Strategy and Process

  • Drive execution of key strategic initiatives for CCB Globally and across Banking to ensure delivery with high quality, accuracy and timeliness. This will include a combination of leading or supporting projects or initiatives, depending on their nature
  • Own the strategic, administrative, operational, and process enhancements on key CCB / Banking processes in partnership with internal other teams e.g. Cluster BE, Coverage, Loans, Resources, Strategy, Risk, Finance, etc.
  • Support the Global BE team to articulate strategic priorities, support governance programs & track performance against strategic priorities
  • Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed effectively
  • Manage and coordinate teams of cross-functional stakeholders. Provide strategic direction and accountability across disparate teams to create excellent outcomes
  • Independently lead project management of global key enabler workstreams (e.g. internal partnerships, target market framing, product gap analysis, data remediation, etc).

Business Reviews

  • Analyze detailed performance metrics to understand business drivers, opportunities & threats. Monitor ongoing performance
  • Leverage global data sources to prepare adhoc analysis on key strategic / operational and deliver actionable insights
  • Lead/support the development of and production of materials for management presentations, town halls, etc.
  • Share best practices within CCB BE broadly and across Banking.

Risk & Controls

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Substantial experience in financial services.
  • Prior commercial banking experience preferred.
  • Connects the dots, is proactive and takes ownership.
  • Experience working in global and complex settings with multiple stakeholders.
  • Proven ability to work in a team of diverse skill sets and cultures.
  • Proven ability to work in high-pressure, time-sensitive environments.
  • Knowledge of tech-enabled reporting tools.
  • Ability to quickly grasp and master new concepts, functional and technical knowledge.
  • Excellent communication skills, influence others to achieve business objectives.
  • Excellent Excel and PowerPoint skills.

Education:

  • Bachelor's degree/University degree or equivalent experience.

Time Type:

Full time

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27.05.2025
CG

Citi Group Fixed Income Algo Senior Developer - VP United Kingdom, England, London

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Designing and developing Algo trading applications for the business. Working directly with Traders and Quants to contribute towards the future direction of the platform. Improve the technical capabilities of the...
Description:

The evolution of electronic trading and automation has changed the way that Fixed Income products trade forever, driving a need for real-time, low latency pricing, market making and risk technology. In this increasingly electronic and competitive landscape, Citi is a major key player.

Job Responsibilities / Role:

  • Designing and developing Algo trading applications for the business
  • Working directly with Traders and Quants to contribute towards the future direction of the platform.
  • Improve the technical capabilities of the platform to ensure it remains stable, flexible, and maintainable.
  • Driving engineering standards and continuing to strive for best
  • Enhancing our automated testing efforts and optimizing our UAT process
  • Serving as advisor or coach to new or lower-level analysts
  • Troubleshooting challenging performance and scalability issues
  • Engaging with business users in London and across Europe (Paris, Milan)
  • Assisting in third line support during core trading hours
  • Acting as Subject Matter Expert to senior stakeholders and /or other team members.
  • Liaising with the global business, support, and development teams on various exciting projects

Job Opportunities:

  • Build a strong profile in a high-performance global team (London, Paris, NY)
  • Develop efficient and robust solutions to challenging business problems.
  • Work on a globally distributed team to deliver the next generation Algo platform for traders at Citi.
  • Gain knowledge and exposure to Front Office Trading Systems, Fixed Income, and Derivatives flows.

Required

  • 10+ years of programming experience with an Object-oriented language (preferably Java), Multi-Threading and any relational database
  • Solid architectural understanding of enterprise applications
  • Understanding of computing science fundamentals – concurrency, algorithms, data structures, design patterns, etc.

Preferred

  • Experience with Java Core, Spring framework and Linux
  • Experience developing large financial software trading systems with substantial hands-on development experience in building systems with an attention to optimizing and tuning performance, while also demonstrating critical thinking skills related to re-use, scalability, and troubleshooting.
  • Prior experience in building algo trading systems is highly desirable
  • Solid understanding of service architecture and high performance, low latency, and multithreading techniques
  • Strong focus on system performance tuning and experience with low latency Java programming
  • Experience with ION Trading solutions
  • Knowledge of major Fixed Income Products (e.g.,EuroGovies/Swaps/GILTS/SASetc.) and Broker/Customer Markets electronic trading flows.
  • Experience of KDB
  • Experience with modern software development practices such as Agile development, test-driven development, and continuous integration and continuous delivery.
  • Worked in an Agile globally distributed team using tools such as Jira, Bitbucket, Sonar & Jenkins
  • Worked with tools such as IntelliJ, Gradle, etc.,
  • Experience on JSON/XML and REST service


Education:

  • Bachelor’s degree/University degree or equivalent experience

Competencies:

  • Excellent communication skills, oral and written; ability to face off to business users.
  • Good team-work skills, and the ability to work in a distributed global team environment
  • Strong analytical and problem-solving skills
  • Self-motivated with the determination to learn and achieve his/her goals
  • Experience in full lifecycle development
  • Ability to inspire and raise the level of his/her colleagues from a technical perspective.


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Applications Development


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Full time

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Manage the day-to-day running of the Natural Resources Middle Office team based in London. Manage the day-to-day client contact and handling of client issues relating to Letters of Credit, Cash...
Description:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

  • Manage the day-to-day running of the Natural Resources Middle Office team based in London.
  • Manage the day-to-day client contact and handling of client issues relating to Letters of Credit, Cash against documents and other Trade Services products with proactive follow up with the respective Operations; Sales; Product Management teams.
  • Full understanding of how security is taken over transactional collateral.
  • New client on boarding and management. Work in partnership with Implementations; Sales; Product and Technical Partners.
  • Maintain pristine controls for all aspects of the middle office function to ensure effective risk management for EMEA Trade.
  • Maintain active engagement with Product, Sales and Coverage partners in relation to new customer requirements.
  • Enable EMEA Trade to provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.
  • Provide awareness to all managed clients of tools available to them to aid them.
  • Understanding of Tripartite agreements and hedging.
  • Escalate customer feedback, processing delays and errors appropriately.
  • Monitoring of secured transactions and collateral, tracking the lifecycle from purchase to sale.
  • Liaising with warehouse companies, clients and counterparties.
  • Ensure the team maintain clear and concise positions in Triquesta per customer detailing transactional financing exposures and status of outstanding transactions ensuring that facility utilisation requests from clients fall within the agreed credit parameters.
  • Ensure approval requests are received for transactions that fall outside the approved criteria.
  • Report accurate positions for transactional financing per obligor and client group to the relevant Natural Resources Transactors adhering to Citibank's risk management policies and procedures.
  • Identify any potential efficiencies and opportunities to automate/digitise.

What we’ll need from you:

  • Relevant years of experience in a related senior level role with experience in managing a trade middle office team
  • Commodities Middle Office knowledge and experience
  • A strong understanding of Trade related functions and processes.
  • Knowledge of applicable Operational Policies / procedures / Control Standards
  • Excellent Client Services skills
  • Ability to work effectively in situations requiring analytical, interpretive, and problem-solving techniques
  • Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships
  • Proven experience in creating and implementing processes that result in improved business performance
  • Ability to manage multiple priorities simultaneously

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Operations - Transaction ServicesCash Management


Time Type:

Full time

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