Recovery & Resolution Lead Analyst jobs at Citi Group in United Kingdom, London

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

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• Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM)

• Support Portfolio Manager in Identification of opportunities to reduce anomalies and establish guidelines / best practices to drive operational consistency across Business Units. Improve Client experience by simplifying the implied support burdens currently borne by clients and coverage staff

• Identification of governance mechanisms / controls to prevent recurrence of issues

• Ensure on-time adoption and continued improvement of the Credit Risk Process Digitalization platforms in partnership with ICM Product Development, Technology, and end users across all LoBs

• Ensure timely completion of projects within the CPSO book of work.

• Support Portfolio Manager in Partnership and Continuous engagement with applicable regional and industry stakeholders in ICM, CB, CCB, Wealth and Risk for effective Issue resolution and Risk Mitigation

• Identify scope to leverage new age tools (AI/ML) to optimize processes across the ICM organization

• Ensure ongoing and timely feedback and coaching of and AVP, Associates and Senior Analysts to sustain a strong credit culture and an unwavering commitment to excellence in analysis and execution

• Actively participate in Learning, Development and Training opportunities including instructor led courses

• Support CPSE VoE Engagement, Belonging (DEI), and Leadership scores

• Travel (less than 10%)

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• Demonstratable financial services experience, including 10-12 years in Banking or FI Industry

• Deep knowledge of Wholesale Credit Processes and Policies spanning the Credit Risk Value Chain

• Credit Officer (CO) or demonstrating the skills aligned with that designation

• Excellent and thorough knowledge of Credit risk systems

• Ability to synthetize complex information into clear, compelling presentations and well-structured analytical workbooks.

• High awareness and adherence to the control environment

• Strategic orientation to ensure the team continues to be positioned as a thoughtful and proactive partner in providing effective resolutions and best practices for Risk Mitigation across Business units

• Proven culture carrier. Highly effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

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• BA/BSc in Finance or Accounting or higher degree in Business (MBA), or CFA, or any other related subject

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Valuation Control Group (VCG) is a cornerstone of Citi Controllers. VCG is responsible for the independent valuation control of Citi’s traded inventory, as well as other areas where fair value principles need to be applied, such as PRA/ECB Prudent Valuation requirements. The group is organised into global product aligned teams and specialised functions such as Reporting, Valuation Methodology & International, and Design & Execution.

The key responsibilities of the group are to perform the independent price verification for traded inventory, calculate valuation adjustments, ensure appropriate valuation governance, and conduct new trade reviews.

The responsibilities of the team are to:

• Ensure Citi has the most appropriate and complete valuation control framework across all areas of price verification, valuation adjustments and wider valuation governance. This includes all aspects of overarching Policy, Standards, Procedures and Methodologies, covering both accounting and regulatory requirements.
• Lead the department in its US and International regulatory engagements and exams, as well as managing external and internal audits, and any remediation efforts.
• Ensure there is strong oversight of valuation controls across all International legal entities, along with the associated regulatory responsibilities, working in close partnership with local controllers and our wider legal entity stakeholders.

The individual will be responsible for delivering valuation projects to address regulatory findings from Citi’s regulators, responding to new and emerging valuation practices and contributing to VCG’s delivery of strategic group-wide transformation initiatives.

What you’ll do

Cross-Asset Methodology:

Developing cross-asset valuation methodologies/models and responding to new and emerging valuation practices.

Ensuring VCG’s compliance with critical firmwide policies, including model risk management policy and associated controls.

This individual must be able to understand how to implement strong and effective governance.

Flexibility & Adaptability:

The priorities of this individual will be set by Global Head of Valuation Policy, which may include regulatory obligations, so there will be crucial deadlines that will need to be achieved.

Adaptability to changing circumstances is critical, as the prioritisation of responsibilities will need to evolve with changing circumstances.

What we’ll need from you

• Experience in a valuation, risk or product control related discipline.
• Strong understanding of current global accounting and regulatory standards and developments pertaining to valuation of financial instruments.
• Bachelor’s degree/University degree or equivalent experience.
• Master’s Degree preferred.
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Drives Value for Clients

• Trusted partner, drive innovation
• Anticipates, demonstrates understanding of expectations and needs

Work as a Partner

• Works collaboratively across the organization
• Treats people with respect

Champions Progress

• Pushes for culture of high standards
• Assists in executing the vision set forth by Senior Management and is responsive to changes in environment

Lives Citi Values

• Sets the standards for the highest integrity in every decision
• Has the courage to always do what is right and the humility to learn from mistakes

Delivers Results

• Exercises independence of judgement and significant autonomy
• Sets high standards and achieves performance objectives
• Prioritizes and provides clear line of sight to most critical work

Product Technical Knowledge

• Strong understanding of industry valuation control practices for different products

Control Mind-set

• Demonstrates a strong leadership and focus on control. Ensuring integrity of reporting and independence of controls associated with a valuation control function

Strong Influencing and Presenting Skills

• Ability to communicate and deliver key messages to senior audience
• Consistently demonstrates clear and concise written communication

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Programme
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

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About Citi

Citi Futures & OTC Clearing Technology supports a rapidly growing business that uses technological innovation to maintain competitive advantage in a constantly evolving market. Working closely with the business, external vendors and internal technology teams, you would build-out and maintain our next generation OTC clearing platforms. You would manage complex projects that will involve everything from incorporating a new functionality within the existing ecosystem, to analyzing new requirements, documenting solutions, managing implementation and testing systems, ensuring that they are fit for purpose. You would regularly work with a range of high-profile stakeholders.

About the Role

You will be responsible for:

• Business Analysis, producing project artifacts (such as Business Requirement and Test Strategy documentation) and implementing the defined solution
• You would drive multiple projects simultaneously requiring the ability to multi-task

You will also be:

• Owning business/ functional requirements and change requests, documenting solution and managing end to end project delivery
• Understanding Business priorities and working as a liaison between Business and Development teams
• Maintaining Book of Work and facilitating prioritization discussions with key business stakeholders
• Managing relationship with Business and taking ownership for providing regular project updates to key business and technology stakeholders
• Communicating key project risks, defining mitigation strategies and managing resolution
• Developing test strategies, documenting test scenarios and coordinating User Acceptance Testing across front to back tech stack
• Developing Project Plans and UAT Run-books
• Working with development and support teams to resolve production issues and identify root cause

Essential Skills:

• OTC and Exchange Trades Derivatives product knowledge
• BA/PM experience in Clearing will be a bonus
• Good working knowledge of the Regulatory space around the product
• Excellent interpersonal skills to manage stakeholder expectations
• Demonstrated experience writing requirements
• A proven track record of business analysis experience
• A team player attitude
• A strong desire to learn
• Practical experience in analysis, design and project managing end to end delivery
• Strong analytical/problem solving skills
• Flexibility to work with a global team, across geographies and time zones
• Understanding of the SDLC
• Familiarity with Agile, Scrum or Waterfall methodology
• Capital markets experience, or an interest in becoming a subject matter expert within our business

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The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Education:

• Bachelor’s/University degree or equivalent experience

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Responsibilities:

• Play a key role in the origination and execution of investment grade bonds and financing solutions for Corporates and Financial Institutions across Western Europe
• Be involved in idea generation and the pitching process, helping to win new business and developing Citi’s franchise by building and maintain client relationships at a junior level
• Be involved in transaction structuring and tailoring ofappropriate solutionsfor corporate and financial institution clients
• Prepare and review presentation materials, including market updates, pricing updates and pitch materials
• Manage internal processes and partner with Syndicate, Legal, Rating Advisory, Corporate and Investment Banking
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• Relevant investment banking experience required (ideally sector investment banking, capital markets, leveraged finance or derivative solutions)
• Fluent English. French, German, Spanish or Italian speaker strongly preferred
• Credit and corporate financing analytical skills
• Demonstrate ability to interact with clients and internal stakeholders
• Financial modelling skills preferred
• Good judgement, maturity and poise to enable interaction at all levels
• Thoughtful analytical skills; able to develop, clearly present and draw conclusions
• Exceptional verbal and written communications skills

• Excellent organizational skills; ability to effectively manage and prioritize multiple tasks simultaneously
• Energetic, self-motivated and adaptable

Education:

• Bachelor’s degree/University degree or equivalent experience, or higher

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