Senior Vice President Compliance Risk Management Head Hybrid jobs at Citi Group in Taiwan, Taichung

Responsibilities:

• Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
• Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
• Ensure essential procedures are followed and contribute to defining standards
• Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
• Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
• Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience
• Experience in applications development
• Experience in management
• Experience managing global technology teams
• Working knowledge of industry practices and standards
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

The Senior Vice President will manage and support our existing clients’ growth within their assigned portfolios. The incumbent will be responsible for developing and executing a “best in class” client-centric strategy that includes developing and growing client relationships through the provision of value-added
solutions and an exceptional client experience. You will collaborate with the Global team to implement alignment and accountability across our Operations, Service and Onboarding partners to deliver a strong client experience for our Financial Institution Sector clients, including implementation of the data tools
across the client TTS interaction points allowing the Senior Vice President to be responsive and proactive to client situations.
You will foster strong partnership with Product and Solution Sales partners to meet the clients’ needs. Your team will also monitor and support the onboarding process as well as the clients’ service levels to ensure revenue ramp up and a positive client experience, including resolution / action plans in response to client feedback. The Senior Vice President will work in close partnership with control functions such as Legal, Compliance, Market and Credit, Risk, Audit, Finance to ensure appropriate governance and control infrastructure.

Key Responsibilities:
•Develop and execute a client-centric strategy to meet TTS growth objectives and implement KPIs with functional partners.
•Portfolio Management and Optimization: Develop deep relationships with key global and regional clients.
• Responsible for incremental cross sell of new TTS products and services.

• Drive implementations and revenue realization on deals implemented within the portfolio in partnership with key partners.
•Deepen relationship within key clients, leveraging industry insights and Citi’s global capabilities.

•Review and co-ordinate timely responses to all client-related enquiries through redirecting Operations, Client delivery or appropriate Product Specialists.

•Assist with client communication of Product migrations, regulatory changes and market updates for the portfolio.
•Support complex cash management deals including RFP responses and client pitches, recommending innovative cash management solutions.
•Be the client advocate to ensure Client issues are addressed promptly working with partners in product, client delivery and operations.

Qualifications:
• Sales or Relationship Management experience covering large financial institution clients with proven track record.
• Familiarity with market dynamics and client eco-systems
• Proven analytical and organizational skills
• Consistently demonstrate clear and concise written and verbal communication
• Bachelor's degree/University degree or equivalent experience

• Fluently in both English and Chinese (Mandarin)

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Citi’s Operations and Technology (O&T)enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team asVice President, Client Management Sr. Manager, Taiwan - Onsite(Internal Job Title: Click or tap here to enter text. - C13) based in Click or tap here to enter text., Taiwan.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We provide programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We provide access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

• Manages multiple Client Specialists or Managers.
• Exhibits knowledge and expertise in the products and capabilities of the business.
• Develops supervisory connections within the operations of the clients office.
• Accountable for the ongoing performance of the team and the underlying client satisfaction.
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• May be responsible for a small number of highest intensity Platinum clients acting as their advocate and owning the client experience relationship end to end across geography and product.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
• Ensures essential procedures are followed and contributes to defining standards.
• Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
• Serves as a mentor for junior teammates, may serve as “deputy” to Group Manager.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years prior financial services experience required with experience in performance measurement related work.
• Ability to identify and communicate risk issues, concepts, and mitigations/solutions effectively
• Lead change in an effort to continually improve client reporting processes Can make decisions and strategically execute.
• Bachelors/University degree, Master’s degree.

• Fluent Mandarin & English language skills.

Take the next step in your career, apply for this role at Citi today.

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’re expected to:

• Coordinate implementation of regional and global cash management solutions of small size and low complexity.
• Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.
• Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan.
• Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.
• Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery.
• Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled “go live”)
• Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers
• Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes.
• Tracking and communicating internally the status of the deals.
• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
• Participate in staff forums and survey process.
• Complete all mandatory and personal development training as stipulated by controls officer and team lead.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

’d ideally have the following skills and exposure:

• 2-5 years relevant experience
• Results orientation – evidence of proactively driving projects to conclusion. Demonstrated communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment
• Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines

• Bachelor’s/University degree or equivalent experience

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(Internal Job Title: Compliance AML Core Analyst - C11) based in Taipei, Taiwan.

In this role, you’re expected to:

• Enhance and implement of best -in-class AML Compliance policies and practices.
• Provide expert advice on AML Compliance policies to the AML/Financial Crime Support teams and the business.
• Conduct AML case review and investigation process.
• Perform AML Compliance quality testing, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory and audit commitments. Further, assess and identify emerging risks and recommend / drive program enhancements.
• Identify and escalate unusual activity or cases that fail to meet Citi and line of business guidelines to appropriate management or business partners. Advise management on next steps.
• Develop relevant training to business and functional partners.
• Additional duties as assigned, such as data analysis for AML monitoring.
• Has the ability to operate with a limited level of direct supervision.
• Exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-7 years of relevant experience
• AML certification preferred
• Fluently in both Mandarin and English.
• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Shape your Career with Citi

Responsibilities:

• Expand a portfolio of accounts with varying/complex financial needs with the objective of revenue growth and good credit quality in line with Citi’s credit standards, policies and processes
• Identify customer needs and recommend solutions to address these needs, such as financing, streamlining of cash management operations, foreign currency solutions, etc.
• Cross-sell banking products, including cash management, trade finance, trade services, structured trade products, foreign exchange, commodities, fixed income, loans (including syndicated, bilateral) and capital market products
• Responsible for all credit aspects of the relationship including annual reviews, early problem recognition and remedial management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Comprehensive knowledge of credit analytics and financial modelling
• Proven expertise in Risk assessment and valuation

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred
• Language : Fluent in both English and Chinese

Time Type:

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