Customer Service Analyst jobs at Citi Group in Malaysia, George Town
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Job type
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Job title (1)
Malaysia
George Town
435 jobs found
22.09.2024
CG
Citi Group Customer Service Analyst Malaysia, Penang, George Town
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Ensures customer inquiries are answered in an efficient and...
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards. Provide coaching and support to team and serve...
Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps. Liaise with internal and external cross-functional partners...
Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices. Create and...
Support the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting. Assist...
Contribute to the estimation of risk capital and incorporate results into management reports and decision processes. Assist with the analysis of Citi’s/Citi’s competitors’ financial performance. Aid in the annual planning...
Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases. Conduct Cross Sector reviews among multiple Citi business lines. Document and report the review/investigation...
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Ensures customer inquiries are answered in an efficient and...
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